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Michael of Brooklyn, NY December 6, 2006
I purchased a very expensive sofa set that came with a chair to match. At first i was undecided about buying the chair, but Paul the stores' manager assured me not to worry. Paul explained to me that if i were to purchase the sofa set that if i wanted complete coverage for as long as i have the sofa set that i should also buy the warranty that would protect me from whatever kind of damage that would occur to the sofa set. So i looked at Mr. Paul, and i said are you totally and absolutely, positively sure that no matter what happens to the sofa set that i would be covered and he said yes. Having saying that, i made up my mind at that point and i went ahead and brought the sofa set.
Not even a year and a half, the sofa set started to peel, crack, discolor and rip. After i saw the state of that luxurious sofa set that cost almost me two thousand dollars i quickly became furious and angry. I felt like i got ripped off, and i know a sofa set that cost the price that it did it should not be looking like that after that short period of time.
I shortly went to the exact store where i purchased the sofa set, and i spoke to the same sales person that sold me the set. I explained to him what was happening, and he gave a claims form, and he wrote on the top of it discolored. Mr. Paul told me to call and tell them that the sofa set is colored. Taking his advise i did so. After i spoke to a service representative, they told me that i was not going to be covered because they don't cover for things like that.
I couldn't believe it. So i told them the only reason that i purchased that particular sofa set was because Mr. Paul told me that i would be covered for anything that happens to the sofa set for the duration the sofa set was in my possession. A little while after they told its nothing they can do. So i went back to Mr. Paul and told him what the claims people told me, and he said that we would look into it. Mr. Paul also wanted me to take some pictures of the sofa set, and he would forward them to his superior.
Days went by and i didn't hear a thing from Mr. Paul besides when i would call him to find out the status of the situation. He promised me to call me after we talked and i still didn't hear anything from him. I went back to the store a third time, and i tried to wait for him, but i couldn't because i had my one year old with me, and i left a message with his co-worker for him to please call me, and he still declined to. I spent way too much money for that sofa set. I saved a long time, and put myself back economically because the sofa set wasn't worth the money. I don't have two thousand dollars to waste on a sofa set that doesn't cover me. If he would have been up front with me, then there's no way in the world i would have brought that sofa set, but he wasn't. Marie of Jersey City, NJ November 14, 2006
We purchased a sofa set in 2005 with the lifetime warranty Upholsteryshield from Jennifer Convertibles. In August 2006, the ottoman ripped and a technician found our claim to be valid. A leather cover was sent to us and another technician came to intall it. When he oppened the box he found the new cover to be deffective and left without installing it and said we would receive a new one.
This never happened and when we contact them, we are told the new order is not in the system and the technician never put it through. We have called maybe 20 times by now and the situation is still the same. A person named Teresa emailed the technician (finally after all those calls!!!), but no answer still. Now when we try to talk to Teresa, she's either at lunch or busy or pretends she's not Teresa. The situation is very frustrating and we feel cheated and abused by the company who is not living up to the contract they engaged in. I see many other complaints of this type and hope to receive some attention. Sincerely, Marie Cuenca and Tom Galvin
leather ottoman has a rip and is not being fixed. Paid for Warranty is not being honored. Chris of Sonoma, CA August 19, 2006
My wife and I purchased a brand new sofa bed and loveseat in the bellisimo leather collection of Jennifer Convertibles in 2001. What we experienced soon after was headaches and runarounds from the store we bought it and the corporate office. The price was right, 2200, but the leather turned colors.
My attorney says I have no case because we did not buy the protection plan. After further investigation into the store, I have found out that they discontinued the bellisimo leather line because of the faulty leather. They went on to tell me that they have replaced couch after couch to customers who had purchased the protection plan.
I say, if you sell someone defective merchandise, and you know it, you should give something back to the customner.
Stana of Brooklyn, NY March 7, 2006
I bought a couch from them several years ago. They sold me special "fabric protection" and did not honor it. They also had terrible delivery practices. It took forever to get this couch and they broke the legs of the sofa. I spent a lot of time trying to get them to honor their word. I never got any help with the fabric and the couch is permanently damaged. It cost over 1100 and I will not be able to buy a new couch.
Kathryn of Orange, CA March 6, 2006
I have had my sofa since May, 05 and discovered while cleaning that the pillows, were pulling away from the back of the sofa, as they are attached. I called the store, and was told that a tech would be out to look at it. He did so , on Jan 27th. I was then told that they would repair it, but that the problem would probably happen again. I then said that I did not want it, and would gladly pay for a upgrade{new sofa} and to come and get it, as it was under warrenty, Said no way.
Pieces were sent to me, and a tech was supposed to come out on Fri. the 3rd of MArch to repair it. He was to call me thrusday night, and let me know the time. He never called or showed. When I called the store, I was told that he was in traffic for 3 Hrs, why did he not let me know?? I have called and called and spoken to different people, and all they can say, is I am sorry.
Paul of Medway, MA March 5, 2006
I purchased a black leather sofa, chair and ottoman less than a year ago. I complained that the sofa and chair were not stuffed as full as the sample of this set in the showroom. I entered my complaint on Jennifer's website, and they sent their Rep "Kelly" who told me 'that was normal.' I said I didn't believe it was normal, as the same set in the store was plump, stuffed and markedly different. She said 'that is normal.'
Now, still less than a year from purchase date, a spring is almost poking through the BACK of the chair. So now what I have is a sagging leather skins AND inside spring/foundation trying to poke through. I've called the store again, and was told to call the 800-371-6111 and' they'll take care of it for me.' Yet if they didn't take care of it before, what makes me think they will take care of it now...that I have two complaints: improperly stuffed furniture that's markedly different than the same store sample, and now springs trying to poke through the leather? I've once again left messages at Jennifer's comsumer complaint department, as when I called a voicemail message came on and asked I call back during business hours.....which I was doing.
Michelle of Indianapolis, IN February 10, 2006
I purchased an entire living room full of furniture in 2002. When wiping off some spots on the couch the dye in the leather came off too. It has happened to couch, loveseat and the chair. We do not allow food or drinks anywhere in our house except the kitchen so it wasn't as if there were any major spills that I was cleaning they were just normal body soils.
have called and called and called the protection claims department and am getting nowhere. They did have a technician come out and he advised us not to have him redye the areas because they were too large and it wouldn't match and he felt we would have more of the same problem in other areas of the furniture since it was the dye that was fading when it would be wiped off. I have since called numerous more times and nothing further has been done. They tell me a supervisor will call me back and no one ever does. If I call they have no record of me calling previously. It is a constant run-around.
Jennifer Convertibles should be held accountable and stand behind their products and the protection guarantee that is offered.
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