Complain about a product or service

Kane's Furniture

Kane's is a Florida chain of furniture stores that seems to have some customer service problems that should perhaps be addressed. As of this writing (4/19/05), we have received more than 60 complaints from Kane's customers, including those below.

Please note that, as always, there are unrelated stores with similar names, including a "Kanes of Sarasota" and a Kane's in Charlottesville.

Patricia of Tarpon Springs, FL June 5, 2009

In Oct. 2008, I purchased a couch and love seat. Within a month, I noticed that the material looked worn in numerous areas on both pieces. I had charged this on deferred payment. I called in Feb. with the complaint. The service man said "there were other customers with similar complaints about the same furniture manufacturer." He stated to my husband that "it looks like defective material."

I received a call and told another person will come and re-evaluate the wear on the furniture. The store called and said it was from wear and being used and not defective material. I said how can new couches be worn already. I just want to replace the furniture with a quality brand. They have refused my request. I hope this can be resolved. Payment is expected in Sept. In the amount of 2245. I hopt you can help. Thank you

Pat of Sebring, FL May 16, 2009

We recently purchased a dining table, 6 chairs, a complete bedroom suite, and armoire, and a king size mattress set. Although we did have one delivery that had the wrong furniture, we were very happy with the delivery people and their set up of the furniture. We did have to wait for one piece for a while, however, overall the personnel were very polite, helpful, and definitely not rude or disinterested in doing business with us.

Dawn of Kissimmee, FL May 20, 2009

I purchased queen Sealy Mattress set in November, for 1600, by March the topper of the mattress had shifted, I had service come out, they took pictures, and said someone would call w/in 48 hours, it was more thatn that, they told me it was within manufactures defects of 2 inches, I accepted this, although I was unhappy, within another month the mattress had noticible dips in it when laying on it, similar to the my old 10 year old much less expensive mattress. I again had technician come out, he took pictures and commented he was surprised to see I still had the bed. I then received my call back, this time within 2 days, saying that it was not a defect and they could do nothing, it was also beyond the comfort waranttee of 60 days, which I do not recall there being any mention of at the time I made the purchase. I have had other bad experience with Kane's warranttees, and made the mistake of thinking that it was a one time thing, I will NEVER make that mistake again, I will never purchase from KANE's Furniture again. I feel that they took advantage of me and my condition, I was 8 months pregnant at the time I made purchase and only purchases such an expensive bed because I felt that it would last for many years as my previous mattresses had.

Amber of Gainesville, FL May 13, 2009

This is by far the worst customer service I have ever recieved. Unfortunately, it is happeneing well after my purchase. I purchased a bedroom set and 9 months later, the headboard is cracking to pieces, the drawers are falling apart and the mirror is cracking. We are adults and do not abuse our furniture. I called kane's about the problem and was told that since we have moved to a new location that they would not honor their warranty. Obviously they know that their furniture is so poorly made can not handle a move. The furniture was in no way damaged during the move. It was our first new furniture ever, so we were very careful with it.

On to the next issue...their phone customer service is a joke! Also their financing is unbelievable. I have been on hold for 47 minutes with them trying to get my account number so i can pay the garbage off. This is my 5th attempt to contact them.

I would highly advise going with ashley furniture or another company due to their poor craftsmanship and shoddy customer service.

Gail of Thonotosassa, FL April 8, 2009

On March 29, I went to kanes to purchase a chair. My daughter was home from college and she wanted to take this chair back to school with her. I wasn't aware I could not take the chair home that day but I was willing to wait. My sales person, Clint M., said I can pick up the chair at a different kanes store in two weeks. No problem, I didn't need the chair right away and I work in that area, I can pick the chair up on my lunch break.

Two weeks later I called, and the chair is not there. Now my daughter has gone back to school without the chair. I have now been told that the chair will be here at the end of the month. If I had known that, I would have purchased the chair somewhere else. My daughter will be home from school for the summer at the end of April and will no longer need the chair. I was going to purchase more furniture from them because we have purchased a new home. Not a chance!

I wish I can go and get my money back, but it will probably take just as long to get a refund. I will wait this one out, but I willl no longer shop at kanes.

Mark of Palm Bay, FL March 30, 2009

Purchased a chest dresser, delivery was avalable 1 week earlier, but cost 100.00 extra. when delivered: product had many manufacturing defects. had to wait another week for tech to come and see dresser. By then lost my delivery advantage with costed extra 100.

They are mailing me new drawer in about 6 weeks? Kane's lost customers, 2nd time bad delivery.

Dr. Angela Adams of Oviedo, FL March 27, 2009

On Wednesday, March 18, 2009, my grandmother and I went to the above store to purchase a kitchen table and chairs. It was to be a house warming present from her to me. We learn that Kane's was offering a 20% discount that day only for customers 55 and over. My grandmother is 83 years old and looks her age. She has white hair and walks with a cane. In fact, she had to take the elevator to the second floor because she could not walk up the steps. The sale was written up and my grandmother presented her credit card.

The salesman told her he needed proof that she was over 55 or she could not get the discount. My grandmother does not drive and therefore had no identification on her with her age. I asked him to check with the manager and he did. The manager said the same thing, no proof of age, no discount. The sale was voided. At what point does common sense and managerial discretion come in? They both agreed that my grandmother looked well over 55, but they had to have documented proof. We did not have time to go home and get her birth certificate before they closed. Most 83 year olds don't carry a birth certificate with them. If this is the type of management personnel Kane has running their stores, you are not only going to lose this customer, but many many more. I am very disappointed with Kane's and cannot think of any reason I would ever shop there again.

Keisca of Melbourne, FL March 26, 2009

Just coming back to let people know that the attorney generals office if aware of the problems that people paying customers are having with Kane's store and they are now attempting in some counties throughout the state of florida to investgate Kane's. I just spoke with someone if the attorney generals office about the problem that I am having about my furniture. Spoke back with John Welch and he did not want to be bother says that it is getting us nowhere, but that okay i going too see where it gets him with the news people and the attorney generals offce. I am going to do just what they said and guve them a few days to contact Kane's let the interview proceed,then i want to canceal my order and get a refund but i'm going to let the paly allthey way out first.

Keisca D. Session of Melbourne, FL March 26, 2009

I purchased this furniture on he 2-20-2009 from a man by the name of john welch. when we first went into kane's i was sitting there waiting for bout 20 min, and no ever came and said so you need help. I had too stop someone and they were not busy. Here it is the end of march and I still don't have my furniture. you are right about the people being rude like they are doing you a favor, and that is even in the corperate office too. but now i am tired of the augurments back and forth and contact the betterr business on the and filed a complaint against them.

i have also contacted the problem solvers and spoke with someone aobut the problem i am having and faxed over my reciept too them aobut this matter. they are paid i full. I don't owe them anything and if i would have look at the complaints against them i would have never enter there store.I am not willing topay a restockinf fee because they can't honor what they say,but i can say i am going to interview with the newman that called me back about Kane's. I just have too wait until he hs looked at the complaint site that Kane's have. they are very bad for business and i did tell the corperate peson that that i spoke with. they might have gotten away with in in the past,but this time they have picked the wrong person to mess with. they will be all over the news here shorly that i promise you. i hope that ashley's and sleepyheads send them out of business. here in melbourne people have been outside of there store picking there store on several occassions. I don't even want to tlak too these people anymore. Niether will i ever go back too there store and anyone that i know is going there i am going too tell them and show them my reciept and tell them that Kane's furniture don't deliver what they say and that you might get your furniture and it is all messs up. so in that sense itmakes them bad fro busioness. with the way the economony is the last thing they should want is negative comments about them,. so too Kane's furniture you suck. If i have too I have already spoke with an attorney as of 3-26-2009 about this matter.

Lisa of St Petersburg, FL February 10, 2009

I bought over 2,000 in leather living room furniture at Kanes a little over a year ago. The material in between the cushions is splitting more and more every day. THis is not acceptable for a sofa that is only a year old. I called the store and was told to call Dr Vinyl since I have had the sofa over 6 months. What a joke, I will never ever buy anything from Kanes and with the economy like it is I doubt Kanes will be in business much longer. I am still paying on this furniture too!!

Couch is torn and Kanes refuses to send anyone out to even look at it.

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