|
|
NEWS
RECALLS
COMPLAINT FORM
SCAM ALERTS
RESOURCES
Small Claims Guide Class Actions Lemon Laws FAQ Newsletters |
| Automotive Education Employment Electronics Family Finance Health Homeowners Pets Shopping Travel |
|
|
Kane's Furniture |
||||||
|
Kane's is a Florida chain of furniture stores that seems to have some customer service problems that should perhaps be addressed. As of this writing (4/19/05), we have received more than 60 complaints from Kane's customers, including those below. Please note that, as always, there are unrelated stores with similar names, including a "Kanes of Sarasota" and a Kane's in Charlottesville. Patricia of Tarpon Springs, FL June 5, 2009 In Oct. 2008, I purchased a couch and love seat. Within a month, I noticed that the material looked worn in numerous areas on both pieces. I had charged this on deferred payment. I called in Feb. with the complaint. The service man said "there were other customers with similar complaints about the same furniture manufacturer." He stated to my husband that "it looks like defective material." I received a call and told another person will come and re-evaluate the wear on the furniture. The store called and said it was from wear and being used and not defective material. I said how can new couches be worn already. I just want to replace the furniture with a quality brand. They have refused my request. I hope this can be resolved. Payment is expected in Sept. In the amount of 2245. I hopt you can help. Thank you Pat of Sebring, FL May 16, 2009 We recently purchased a dining table, 6 chairs, a complete bedroom suite, and armoire, and a king size mattress set. Although we did have one delivery that had the wrong furniture, we were very happy with the delivery people and their set up of the furniture. We did have to wait for one piece for a while, however, overall the personnel were very polite, helpful, and definitely not rude or disinterested in doing business with us. Dawn of Kissimmee, FL May 20, 2009 I purchased queen Sealy Mattress set in November, for 1600, by March the topper of the mattress had shifted, I had service come out, they took pictures, and said someone would call w/in 48 hours, it was more thatn that, they told me it was within manufactures defects of 2 inches, I accepted this, although I was unhappy, within another month the mattress had noticible dips in it when laying on it, similar to the my old 10 year old much less expensive mattress. I again had technician come out, he took pictures and commented he was surprised to see I still had the bed. I then received my call back, this time within 2 days, saying that it was not a defect and they could do nothing, it was also beyond the comfort waranttee of 60 days, which I do not recall there being any mention of at the time I made the purchase. I have had other bad experience with Kane's warranttees, and made the mistake of thinking that it was a one time thing, I will NEVER make that mistake again, I will never purchase from KANE's Furniture again. I feel that they took advantage of me and my condition, I was 8 months pregnant at the time I made purchase and only purchases such an expensive bed because I felt that it would last for many years as my previous mattresses had. Amber of Gainesville, FL May 13, 2009 This is by far the worst customer service I have ever recieved. Unfortunately, it is happeneing well after my purchase. I purchased a bedroom set and 9 months later, the headboard is cracking to pieces, the drawers are falling apart and the mirror is cracking. We are adults and do not abuse our furniture. I called kane's about the problem and was told that since we have moved to a new location that they would not honor their warranty. Obviously they know that their furniture is so poorly made can not handle a move. The furniture was in no way damaged during the move. It was our first new furniture ever, so we were very careful with it. Gail of Thonotosassa, FL April 8, 2009
Mark of Palm Bay, FL March 30, 2009
Dr. Angela Adams of Oviedo, FL March 27, 2009
Keisca of Melbourne, FL March 26, 2009
Keisca D. Session of Melbourne, FL March 26, 2009
i have also contacted the problem solvers and spoke with someone aobut the problem i am having and faxed over my reciept too them aobut this matter. they are paid i full. I don't owe them anything and if i would have look at the complaints against them i would have never enter there store.I am not willing topay a restockinf fee because they can't honor what they say,but i can say i am going to interview with the newman that called me back about Kane's. I just have too wait until he hs looked at the complaint site that Kane's have. they are very bad for business and i did tell the corperate peson that that i spoke with. they might have gotten away with in in the past,but this time they have picked the wrong person to mess with. they will be all over the news here shorly that i promise you. i hope that ashley's and sleepyheads send them out of business. here in melbourne people have been outside of there store picking there store on several occassions. I don't even want to tlak too these people anymore. Niether will i ever go back too there store and anyone that i know is going there i am going too tell them and show them my reciept and tell them that Kane's furniture don't deliver what they say and that you might get your furniture and it is all messs up. so in that sense itmakes them bad fro busioness. with the way the economony is the last thing they should want is negative comments about them,. so too Kane's furniture you suck. If i have too I have already spoke with an attorney as of 3-26-2009 about this matter. Lisa of St Petersburg, FL February 10, 2009
Report Your Experience
|
Warning: include(/home/html/conaff/ads/sky_ad_gen.inc) [function.include]: failed to open stream: No such file or directory in /var/www/conaff/furniture/kanes.html on line 66 Warning: include() [function.include]: Failed opening '/home/html/conaff/ads/sky_ad_gen.inc' for inclusion (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/conaff/furniture/kanes.html on line 66 |
||||
Back to the top | Furniture Complaints | ||||||
|
|
Custom Search
|
||||
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Copyright © 2003-2009 ConsumerAffairs.com Inc. All Rights Reserved. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. |
|