Complain about a product or service

Kane's Furniture

Kane's is a Florida chain of furniture stores that seems to have some customer service problems that should perhaps be addressed. As of this writing (4/19/05), we have received more than 60 complaints from Kane's customers, including those below.

Please note that, as always, there are unrelated stores with similar names, including a "Kanes of Sarasota" and a Kane's in Charlottesville.

Stanley of Ocala, FL July 19, 2006

Stanley  of Ocala FL (07/19/06)
Cancelled part of an order for furniture that we paid for in full before delivery. Was told that our refund would be received by us in 7-10 business days. This took place on 6/29/06. To date have not received refund. Have been in contact with Customer Service at the store by phone and in person on numerous occasions and have been told that the original refund paperwork was never processed, that the girl who processed it the second time was out and no one else could find the paperwork and then today was finally told that it has been processed and I think the check has been cut. I asked that the check be couriered to the store from Corporate or sent to me by overnight mail since we have had to wait so long for our money.

We have ordered something from another store and we are desparately awaiting our refund. We have been consistently getting the runaround and when we ask to speak to a supervisor or someone with more authority, we get nowhere. We called the Corporate Offices in Tampa and left messages on their voice mail. We asked for the name of the President/CEO and were told that it was not possible to give out that information to us. They are so slow and unorganized and uniformed and rude.

The consequences are that the furniture we ordered from another company was on sale at the time of purchase, has come in to the store and we are about to lose that merchandise beause we have not yet paid in full for it. Also, we recently moved into a new house and we are lacking for furniture - all because Kane's hasn't refunded our money in over three weeks.

Dennis of Tampa, FL April 25, 2006

Dennis of Tampa FL (04/25/06)
My mother who is 75 years old and in poor health called Kane's looking for a motorized recliner. Her salesmen was Nestor. He told her they had plenty of chairs just to come on down and pick one up. He then called back to say he was out of chairs, but don't worry he had located one at a different store and that he would give her a 100.00 discount.

He insisted I come to his store and pay him first, and that the other store was 5 minutes away. I paid him 535.00 for the chair and was told to head over to store # 3 that was at least 20 minutes if not more away.Upon arriving at the other Kane store we were told to ask for Thomas; he knew everything and was waiting for us. We found Thomas and he seemed a bit confused. He finally admitted that the chair was defective and missing parts. I spoke with the store manager and he asked does Nestor know this is a clearance store? Nestor totally wasted my time and money.

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