Complain about a product or service

Kane's Furniture

Kane's is a Florida chain of furniture stores that seems to have some customer service problems that should perhaps be addressed. As of this writing (4/19/05), we have received more than 60 complaints from Kane's customers, including those below.

Please note that, as always, there are unrelated stores with similar names, including a "Kanes of Sarasota" and a Kane's in Charlottesville.

Dawn of Kissimmee, FL May 20, 2009

I purchased queen Sealy Mattress set in November, for 1600, by March the topper of the mattress had shifted, I had service come out, they took pictures, and said someone would call w/in 48 hours, it was more thatn that, they told me it was within manufactures defects of 2 inches, I accepted this, although I was unhappy, within another month the mattress had noticible dips in it when laying on it, similar to the my old 10 year old much less expensive mattress. I again had technician come out, he took pictures and commented he was surprised to see I still had the bed. I then received my call back, this time within 2 days, saying that it was not a defect and they could do nothing, it was also beyond the comfort waranttee of 60 days, which I do not recall there being any mention of at the time I made the purchase. I have had other bad experience with Kane's warranttees, and made the mistake of thinking that it was a one time thing, I will NEVER make that mistake again, I will never purchase from KANE's Furniture again. I feel that they took advantage of me and my condition, I was 8 months pregnant at the time I made purchase and only purchases such an expensive bed because I felt that it would last for many years as my previous mattresses had.

Pat of Sebring, FL May 16, 2009

We recently purchased a dining table, 6 chairs, a complete bedroom suite, and armoire, and a king size mattress set. Although we did have one delivery that had the wrong furniture, we were very happy with the delivery people and their set up of the furniture. We did have to wait for one piece for a while, however, overall the personnel were very polite, helpful, and definitely not rude or disinterested in doing business with us.

Amber of Gainesville, FL May 13, 2009

This is by far the worst customer service I have ever recieved. Unfortunately, it is happeneing well after my purchase. I purchased a bedroom set and 9 months later, the headboard is cracking to pieces, the drawers are falling apart and the mirror is cracking. We are adults and do not abuse our furniture. I called kane's about the problem and was told that since we have moved to a new location that they would not honor their warranty. Obviously they know that their furniture is so poorly made can not handle a move. The furniture was in no way damaged during the move. It was our first new furniture ever, so we were very careful with it.

On to the next issue...their phone customer service is a joke! Also their financing is unbelievable. I have been on hold for 47 minutes with them trying to get my account number so i can pay the garbage off. This is my 5th attempt to contact them.

I would highly advise going with ashley furniture or another company due to their poor craftsmanship and shoddy customer service.

Gail of Thonotosassa, FL April 8, 2009

Gail of Thonotosassa FL (04/08/09)
On March 29, I went to kanes to purchase a chair. My daughter was home from college and she wanted to take this chair back to school with her. I wasn't aware I could not take the chair home that day but I was willing to wait. My sales person, Clint M., said I can pick up the chair at a different kanes store in two weeks. No problem, I didn't need the chair right away and I work in that area, I can pick the chair up on my lunch break.

Two weeks later I called, and the chair is not there. Now my daughter has gone back to school without the chair. I have now been told that the chair will be here at the end of the month. If I had known that, I would have purchased the chair somewhere else. My daughter will be home from school for the summer at the end of April and will no longer need the chair. I was going to purchase more furniture from them because we have purchased a new home. Not a chance!

I wish I can go and get my money back, but it will probably take just as long to get a refund. I will wait this one out, but I willl no longer shop at kanes.

Mark of Palm Bay, FL March 30, 2009

Mark of Palm Bay FL (03/30/09)
Purchased a chest dresser, delivery was avalable 1 week earlier, but cost 100.00 extra. when delivered: product had many manufacturing defects. had to wait another week for tech to come and see dresser. By then lost my delivery advantage with costed extra 100.

They are mailing me new drawer in about 6 weeks? Kane's lost customers, 2nd time bad delivery.

Dr. of Oviedo, FL March 27, 2009

Angela of Oviedo FL (03/27/09)
On Wednesday, March 18, 2009, my grandmother and I went to the above store to purchase a kitchen table and chairs. It was to be a house warming present from her to me. We learn that Kane's was offering a 20% discount that day only for customers 55 and over. My grandmother is 83 years old and looks her age. She has white hair and walks with a cane. In fact, she had to take the elevator to the second floor because she could not walk up the steps. The sale was written up and my grandmother presented her credit card.

The salesman told her he needed proof that she was over 55 or she could not get the discount. My grandmother does not drive and therefore had no identification on her with her age. I asked him to check with the manager and he did. The manager said the same thing, no proof of age, no discount. The sale was voided. At what point does common sense and managerial discretion come in? They both agreed that my grandmother looked well over 55, but they had to have documented proof. We did not have time to go home and get her birth certificate before they closed. Most 83 year olds don't carry a birth certificate with them. If this is the type of management personnel Kane has running their stores, you are not only going to lose this customer, but many many more. I am very disappointed with Kane's and cannot think of any reason I would ever shop there again.

Keisca of Melbourne, FL March 26, 2009

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