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Kane's is a Florida chain of furniture stores that seems to have some customer service problems that should perhaps be addressed. As of this writing (4/19/05), we have received more than 60 complaints from Kane's customers, including those below.
Please note that, as always, there are unrelated stores with similar names, including a "Kanes of Sarasota" and a Kane's in Charlottesville.
Keisca of Melbourne FL (03/26/09)
Just coming back to let people know that the attorney generals office if aware of the problems that people paying customers are having with Kane's store and they are now attempting in some counties throughout the state of florida to investgate Kane's. I just spoke with someone if the attorney generals office about the problem that I am having about my furniture. Spoke back with John Welch and he did not want to be bother says that it is getting us nowhere, but that okay i going too see where it gets him with the news people and the attorney generals offce. I am going to do just what they said and guve them a few days to contact Kane's let the interview proceed,then i want to canceal my order and get a refund but i'm going to let the paly allthey way out first.
Keisca of Melbourne, FL March 26, 2009
Keisca of Melbourne FL (03/26/09)
I purchased this furniture on he 2-20-2009 from a man by the name of john welch. when we first went into kane's i was sitting there waiting for bout 20 min, and no ever came and said so you need help. I had too stop someone and they were not busy. Here it is the end of march and I still don't have my furniture. you are right about the people being rude like they are doing you a favor, and that is even in the corperate office too. but now i am tired of the augurments back and forth and contact the betterr business on the and filed a complaint against them. i have also contacted the problem solvers and spoke with someone aobut the problem i am having and faxed over my reciept too them aobut this matter. they are paid i full. I don't owe them anything and if i would have look at the complaints against them i would have never enter there store.I am not willing topay a restockinf fee because they can't honor what they say,but i can say i am going to interview with the newman that called me back about Kane's. I just have too wait until he hs looked at the complaint site that Kane's have. they are very bad for business and i did tell the corperate peson that that i spoke with. they might have gotten away with in in the past,but this time they have picked the wrong person to mess with. they will be all over the news here shorly that i promise you. i hope that ashley's and sleepyheads send them out of business. here in melbourne people have been outside of there store picking there store on several occassions. I don't even want to tlak too these people anymore. Niether will i ever go back too there store and anyone that i know is going there i am going too tell them and show them my reciept and tell them that Kane's furniture don't deliver what they say and that you might get your furniture and it is all messs up. so in that sense itmakes them bad fro busioness. with the way the economony is the last thing they should want is negative comments about them,. so too Kane's furniture you suck. If i have too I have already spoke with an attorney as of 3-26-2009 about this matter.
Lisa of St Petersburg, FL February 10, 2009
Lisa of St Petersburg FL (02/10/09)
I bought over 2,000 in leather living room furniture at Kanes a little over a year ago. The material in between the cushions is splitting more and more every day. THis is not acceptable for a sofa that is only a year old. I called the store and was told to call Dr Vinyl since I have had the sofa over 6 months. What a joke, I will never ever buy anything from Kanes and with the economy like it is I doubt Kanes will be in business much longer. I am still paying on this furniture too!!
Couch is torn and Kanes refuses to send anyone out to even look at it. Deborah of St. Petersburg, FL February 6, 2009
Deborah of St. Petersburg FL (02/06/09)
I recently purchased a new living room set from your branch in St. Petersburg Fla. I have made multiple purchases from both the store and the discount store over the many years I resided in Florida. However, this visit really upset me very much . My mother was purchasing this set of new furniture as a present to me and I thought Kanes would be my best place to purchase such a set, since I have had very good luck with my visits and purcases in the past. To my dismay I was sorry I even came in to the store.
I had been in several times over the past two days and was waiting for my husband to look at the furniture before the purchase so we would both agree on the set. The sales man had been very pleasant on the first visit and gave my husband his card so when I returned a day later to buy the furniture I requested the sam salesman whom dealt with us earlier. That was my first mistake as he was very rude and it appeared to my self and my mother that he would rather not help us.
The other problem was we had come in when [they] were having a sale and thought we would get the discount which was no sales tax however we missed it by one day and asked him to ask the manager if we could still have it since we had been in the day before and told him we were coming in to purchase it the following day. His reply was it is to late and the manager is not going to help.
Well we bought it any way since we had been loking for so long we thought we would just grin and bare it. Then two days later [they] cme out with a 10% off sale which he never metioned to us at all. We would have waited the two days and returned to purchase the articles. In todays economy we have to work together to make ends meet. I believe he could have assisted us as we were loyal customers just trying to get the best price. I have to say I am sour and may never enter [their] stores again. I deal with people every day as a nurse and hope that this person learns from this bad experience. Thanks for listening
Jessica of Umatilla, FL February 4, 2009
Jessica of Umatilla FL (02/04/09)
we brought office furniture back in aug of 2008. at the time i should have known something was up when he was more interested in talking to my friends about there closing of their home vs finishing his sale with me. it took him 3hrs to finalize my sale. then he told me it would take 6wks. it is now feb 09 and we never recieved all the furniture. i have been dealing with the ocala store on a refund of the chair (that now wont be in till march). on a refund they keep saying it gets kicked back for 1 reason or another and when i finally had enough and asked for corp number the manager smurked at me and said they will only kick it back. i said i dont care give me the number ralled it off. i told her not to play with me or i will go with the police to the store and make a complaint. she said oh yea what are they going to do about it.
at that point i felt my blood pressure rising and since i have high blood pressure tryed to calm myself down. i called corp which is out to lunch of course. so i am waiting i cant believe the unprofessional people that work there.
i get hight blood pressure when dealing with them. i took them 1 day to take money out of my account but its taken months for me to get 208 dollors and some change back. what can be done about them and there nasty workers Gladys of Dade City, FL December 30, 2008
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