Complain about a product or service

Kane's Furniture

Kane's is a Florida chain of furniture stores that seems to have some customer service problems that should perhaps be addressed. As of this writing (4/19/05), we have received more than 60 complaints from Kane's customers, including those below.

Please note that, as always, there are unrelated stores with similar names, including a "Kanes of Sarasota" and a Kane's in Charlottesville.

Sandra of Groveland FL (10/13/08)
i bought 1 twin bed, 3 queen beds and 1 king bed.i had this house being furnished at the time i was moving from my other house.when i moved in to my new home with all new furniture on 8/20/2007. i noticed right away that my king mattres had a defect in it. when your facing the bed. the left side dents in . as i try to sleep on it . it's like falling into a hole.

they have sent a inspector out three times to check the bed.they told me that it has to measure one line over 1 and 1 half inches deep. the right side the string he used to measure the bed laid across the bed, but as he got to the left side it is very clear that there is a hole in the bed.they told me that i have a 10 year warrenty on this bed. i have a bad back. i can not sleep on the left side of the bed.they told me to keep sleeping on it to put as much weight on it . so when they come out to measure it again . that maybe it will be one line over the 1 and 1 half mark. this makes it hard for me to do this because i can't even sleep on the left side of the bed.

i have been under the care of a back doctor. trying to sleep on this bed does not help my medical contion.i have sleep on all the other beds to check them out. and they are fine. it's just my bed.

Jo-An of Sarasota, FL October 4, 2008

Jo-An of Sarasota FL (10/04/08)
We purchased a bedroom set and paid for delivery to our home. I told the salesman that our house was at the end of a tree lined laneway and that a large truck may encounter a problem getting down it. (although we moved in with a large moving truck and have had many things delivered to us over the 10 years we have lived there) i was told that they had a medium size truck and at worst they would unload the furniture and dolly it up our lane. The delivery men got to the end of our lane and sat there for 25 mins then decided to take the furniture to the store we bought it at. Now we have to pay to rent a trailer or truck in order to get it to our home. sad thing is we were going back to purchase family room furniture from them TODAY! Not NOW!

We have to pay to rent a trailer and it is very inconvenient to say the least!

Tom of Brandon, FL September 25, 2008

Tom of Brandon FL (09/25/08)
We purchased a sofa & love seat recliner in early August. The units were delivered and the sofa was found to have a material defect. The came to repair and it was not satisfactory. We were offered a check of 130 with no further warranty. We declined and asked for the sofa to be replaced. That happened several weeks later. Several days latter I found a charge on my Visa card for 161 and an 782 charge on my Kane's credit card.

I inquired as to the charges. I was told they were sales tax, no, delivery charges, no, extended warranty, no, we will have to look into it. I called the store manager with no response. We visited the store and asked to meet with management...no one was there. We were told that it would all be straighened out in a couple of days. I received a phone call on Sept 23rd to advise me that they could credit 107 on my Visa and would adjust the Kane's Credit card. I told them no...don't touch the Kane's card and issue a refund of the 161...no further discussion. Told them just to do it. Still have not seen the adjustments.

This could be a fraudulent transaction with the sales person handling in this manner to gain a commission on the sale. The problems remain unresolved.

Jack of Umatilla, FL September 6, 2008

Jack of Umatilla FL (09/06/08)
Kanes is running a labor day sale. The TV adds state 50% off any single item in the store. Fortunately I called ahead to check for false advertising. The real terms are 50% off a single item over 5,000. I don't think they have a single 5,000 item in the store. Nothing off an item under 1,000

Cheri of Winter Haven, FL August 29, 2008

Cheri of Winter Haven FL (08/29/08)
 Try the Lakeland store. Very professional and courteous. I was looking for a computer armoire and found one I wanted. I did not use the delivery service as it fit in my SUV. However a couple weeks after getting it home I recieved an unsolicated check from Kane's because they realized it was supposed to be 20% off and they hadn't given me the sale price. I didn't even know it was on sale! Great Customer Service!

James&virginia of Kissimmee, FL August 27, 2008

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