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Kane's is a Florida chain of furniture stores that seems to have some customer service problems that should perhaps be addressed. As of this writing (4/19/05), we have received more than 60 complaints from Kane's customers, including those below.
Please note that, as always, there are unrelated stores with similar names, including a "Kanes of Sarasota" and a Kane's in Charlottesville.
James&virginia of Kissimmee, FL August 27, 2008
James of Kissimmee FL (08/27/08)
I bought seven rooms of furniture and I am still waiting for a replacement for my dining chair. May 17,2008.
chair was broken June of Idian Rocks Beach, FL August 7, 2008
June of Idian Rocks Beach FL (08/07/08)
[Kanes] advertise a red settee it is red leather on crome (I think ) legs. Made by Galiano ( sp) I have been to a number of stores and told it was no longer being made. yet it is still being advertised is there any way of getting one. Maria of Kissimmee, FL July 10, 2008
Maria of Kissimmee FL (07/10/08)
I buy one set of bedroom about 1 year. i pay like 4000 thousend dollars for these set.
and my husban only sleep in, for almost 2 months and him buy one little matt and sleep on the floor because he say he feel sick one sleep in my bed, so I continue sleep on the bed but 6 months ago im feel bad too, i have backache all the day, I think that I have stress then i take aspirina all the time and I put some mucle rur in my back, but never my backache stop, and then i can see that the problem is the matt because one i aweak i feel like somebody hitme. please im sorry for my english, i hope that us understandme. Jacquie of St. Petersburg, FL July 10, 2008
Jacquie of St. Petersburg FL (07/10/08)
We purchaes a dinning room set and living room set from Kane's furniture in St. Petersburg in March of 2008. At the time of purchase we were told that 2 of our pieces (coffee table and night stand) would be on back order until the first week in May. We agreed that this was okay and awaited our furniture. May comes around and we call Kane's to see if our furniture is ready to be delivered. They say no, not until the May 15th. May 15th comes around and we have no heard anything from the store. We called them and they inform us that the pieces are now on backorder until July. What I do not understand is that why did not anyone from their office call us and inform us ewhat is going on.
Meanwhile we have already purchaed these pieces and are paying for them and our living room is incomplete.We call July 3, 2008 to find out about of delivery. They said it will be on July 9th and they will call us in the morning to tell us when. They called and said between 11 and 3pm. Just like everyone else, we have to work and could only wait and stay until 12:30 pm. We spoke with the driver and told him to call us at 12pm to say if he was going to make it or not, he agreed. We did not hear from him until 4pm.
We still do not have our pieces and evrytime we talk to someone at the office either we are not in their system, the order is messed up, or they can not help us. We called today to ask about our delivery( you would think we would be first to get delivery since we have been waiting since May for our furniture that we were promised). They cannot deliver it today and can not guarntee that we would get it delivered before noon. They told us to simply take off work when they call. My fiancee is a chef at a restaurant and I work and hour away, so this is impossible. Now they say well we can deliver on Saturday but not for a nother 2 weeks. This is beyond rediculous. All we want is our furniture.
Elissa of St Petersburg, FL July 9, 2008
Elissa of St Petersburg FL (07/09/08)
I went into the store with my fiance to show him the office desk I saw and was going to purchase. I walked in and again was hounded by the salesman who we asked to just let us have a look around rather than be followed around the whole store. When my fiance told him we will tell him if or when we need him he proceeded to call my fiance a jerk for lack of a better word, and told him to go out to the parking lot and they could handle it there. my fiance told him we are not in high school and fighting was out of the question.
my point is he was extremely rude and if i myself ever talked to a customer that way i would have been fired on the spot. i am almost eight months pregnant and could not believe he would talk to my fiance that way. i spoke to the store manager on duty named John kemp but he did not seem too interested, which is the worst part! i will never nor do i advise shopping at the store.
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