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Kane's is a Florida chain of furniture stores that seems to have some customer service problems that should perhaps be addressed. As of this writing (4/19/05), we have received more than 60 complaints from Kane's customers, including those below.
Please note that, as always, there are unrelated stores with similar names, including a "Kanes of Sarasota" and a Kane's in Charlottesville.
Flo of Floral City, FL July 3, 2008
Flo of Floral City FL (07/03/08)
June 27, 2008 I found a bed room suite at Kane's Furniture in Ocala, I was told all the pieces were available and received a price total. I told the salesman Michael, that I had one more place to look but that I was sure that I would be back on Wednesday to complete the paperwork to buy the set.
I called him Sunday when I got home and indicated that I would be in on Wednesday for sure to purchase the set and asked if he could measure one more item for me. Wednesday I called at noon when Michael started work to again say that I would be there that afternoon to purchase the set. He asked what time and said again that there was only one headboard left at the warehouse for this set. I asked if he could put a hold on it knowing that I was arriving this afternoon to complete the sale. He said he couldn't without money. And I said Well I hope then that it will be there. I told him I would be leaving about 4 pm and be there as soon as possible.
When I was 10 miles from the store he called to say that he had bad news in that the one headboard that was in the warehouse was damaged. I said, but you still have the one on the floor, yes he said. I said; ok, I will be there shortly I am 10 miles away and driving.
When I got to the store Michael said the manager Jim,won't sell the headboard without the mirrored bridge piece with the piers from the floor. But he will give me a good deal on all the pieces. My original quote included delivery. Now the story was changing to he will only sell the floor samples because of this bridge piece and oh by the way we don't deliver floor samples.
I said I am willing to take the headboard as a floor sample but all of the other pieces you told me were in the warehouse. Then I was told that even the headboard in the warehouse still in good shape would not be sold to me because the manager needed to sell the floor samples. He said if you don't have it in writing then you don't have a quote. I said I have the total written on his card by him for the pieces we agreed to. The manager said that is not a sales contract and this conversation is going nowhere, goodbye.
Dawn of Tampa, FL June 21, 2008
Dawn of Tampa FL (06/21/08)
My husband & I went to the Kanes on Hillsborough looking for a sofa sleeper. We looked & found what we wanted. We looked around for a sales associate for 10 minutes before going up to the customer service desk to ask for assistance. The lady at the counter gave us a look like we were bothering her, but she paged someone over to where we told her we would be.
5 minutes later we saw a sales person approaching us but he was stopped by 3 other people. When he finally acknowledged us he said he would be another 15-20 minutes before he could help us. Forget that! If I have to wait 45 minutes to be helped in the store, I don't even want to wait on them if there are any problems later. Linda of Ocala, FL June 12, 2008
Linda of Ocala FL (06/12/08)
I purchased a bed/mattress from them on 5/18/08- delivered on 5/22/08. The mattress is too soft, I cannot sleep on it. I contacted them on 6/10/08 & stated I would like to exchange the mattress, I was told I must keep it for 60 days before they will replace it. Why must I keep something that I already know is uncomfortable & I do not want?
I went into the store to complain and the response I got was it was okay in the store I told them a few minutes in the store versus a few hours/weeks at home is a big difference! What feels okay in the store is not the same as sleeping on it at home. All I am asking is to have it exchanged, they don't have a problem with exchanging it AFTER 60 DAYS until then I am stuck with a mattress I can't sleep on.
I can't sleep, wake up with back & neck pain. Do not do well at work because of lack of sleep. Linda of Ocala, FL June 12, 2008
Linda of Ocala FL (06/12/08)
I purchased a bed/mattress from them on 5/18/08- delivered on 5/22/08. The mattress is too soft, I cannot sleep on it. I contacted them on 6/10/08 & stated I would like to exchange the mattress, I was told I must keep it for 60 days before they will replace it. Why must I keep something that I already know is uncomfortable & I do not want?
I went into the store to complain and the response I got was it was okay in the store I told them a few minutes in the store versus a few hours/weeks at home is a big difference! What feels okay in the store is not the same as speeping on it at home. All I am asking is to have it exchanged, they don't have a problem with exchanging it AFTER 60 DAYS until then I am stuck with a mattress I can't sleep on.
I can't sleep, wake up with back & neck pain. Do not do well at work because of lack of sleep. Yvonne of Tampa, FL June 2, 2008
Yvonne of Tampa FL (06/02/08)
I purchased a sofa, loveseat and mattress from this store on 24/5/2008. I paid 75 65 for the chairs to be treated with a stainguard that would resist liquids and dirt. This means it would be so resistant that liquids would 'bead up' on contact. The sales person even did a 'smoke and mirrors' trick where she showed me how good this protection was, if I had only known! As soon as the furniture was delivered I did the water test. Lo and behold the water seeped right in. The sales person had also assured me that I would be presented with a certificate as proof that my items had been treated as soon as they were delivered, I received no certificate.
The woman on the phone that I spoke to re the problem, said if the items ever got stained they would clean them, I paid for them not to get stained so why would I need this, then she tells me the water seeped in because of the type of fabric. This was not told to me when I was purchasing the item. The store manager would not even do me the common courtesy of speaking with me. They have my money so I suppose they have no use for me any more and there's still many more gullible consumers that they can dupe out of their money out there. I would not recommend this store to anyone and I would want to warn my fellow consumers not to purchase anything from this store. My entire purchase totalled 2,269.92
I feel that I have been robbed blind by Kane's furniture store. I have been duped out of 140 plus tax.
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