Complain about a product or service

KidsFurnishings.com

Michael of Searcy, AR October 5, 2009

Ordered kids bunk beds on Aug 15th with promise of two week delivery. We received no email confirmation or phone confirmation at all, althought our card was charged immediately. We have been on the phone with them every week since the first of Sept and no one knows where the bed is however, "it is on the truck awaiting delivery". After getting the runaround for two months, we have canceled the order and bought the same bed locally for about the same price. We ordered from Kidsfurnishings,com for the free shipping and delivery option, but free shipping and setup means nothing if they don't ship in the first place.

Now for the last part. We have been trying to get a refund issued to our credit card and they said it would take ten days. It has been nearly two weeks and they said they would look into it and that it probably was in a big pile of paperwork waiting to be entered. Looks like we will have to do do a chargeback to even get our money back. Would not recommend this company to anyone, regardless of how nice they act over the phone, no one knows what is going on around there. Right Now we are out $1050 if we do not get a refund

Klon of Cheverly, MD January 13, 2009

I'm sorry to report that our experience thus far has not been what I assume you intend for your customers (see emails below for context). After the delivery of our bunk-beds was delayed (understandable due to the holidays and storms) we have received the beds; however, the purchased mattresses were not provided (see attached receipt).

We agreed to have the beds delivered at 7am on Sunday morning only to have the delivery truck pull up to our home at 10:30pm on Saturday night requesting to move the beds in that evening. We obviously refused and had them return this morning. Once they arrived we were told they would not be assembling the furniture (despite our being told it was included in the purchase) because it was, "Knock-down furniture." It was only after I threatened to call the delivery office that the beds were assembled. Even then, they did not assemble the drawers for the beds, again saying it was "knock-down."

In the end, we continue to be missing the two mattresses and trust you will get back to us ASAP on their status. We are highly unlikely to use your services again and I'm sorry this was not a more profitable transaction for the both of us. I'm happy to speak with one of your customer service reps. in an effort to assist you in ensuring this type of incident does not occur again.

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