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Kids Quarters

Kids Quarters • Manufacturer Comes to the Rescue of One Kids Quarters Customer • Little Satisfaction for Kids Quarters Customers • Bankrupt Kids Quarters Takes on a New Identity • Online Furniture Purchase Goes Sour • Consumer Complaints --- • More about furniture ...

Furniture purchases are always hazardous. Our own Lisa Wade McCormick learned this the hard way when she ordered a loft bed for her son from Kids Quarters. Read more ...

Nicole of Albuquerque NM (06/17/08)
We purchased a bedroom set for our 5 year old son from Kids Quarters Online out of Orlando, Fl back on September 6th of 2007. We were promised it would arrive within 6-8 wks. However, the website was misleading as it stated 2-4 weeks. The end of October we were given another lead time of November and so on through December. This is when I finally spoke to Monique Sola for 30 minutes, who promised me the beginning of January we would have a complete set of furniture and that she would ship what they had at that time in stock, in December. However, I still had a heartbroken child with no furniture.

Come the middle of January, we got another lead time of February and when we had nothing then, I argued for our money back. Edward (CSR rep), claimed that Monique agreed to the full refund and we would see it in 14-21 days.However, he suggested I might want to take it up with the credit card co. for faster response. We did try that, however due to their 60 day regulations on purchases and disputes of those purchases, we had missed our deadline to reverse the charge. (my husband and I had left several messages, by email and phone for Monique Sola and never received a response).

Finally, it is June of 08, we have no bedroom furniture from Kids Quarters online store and are out $1,682.02. I was sick about all the wasted time on the phone with those scam artists and all the worrying I did, not to mention the hard earned money spent for nothing! I am a stay at home mom with 2 boys and my husband is the sole provider. This hurt us too~! Im sorry to everyone out there who has been affected and hopefully there will be some recourse!!!

We are out $1,682.02. Not to mention all the wasted time we spent with these scammers!

Sonia of Orlando FL (06/16/08)
What a heartbreaking shame! I had a good experience with Kids Quarters. Garfield was always helpful & professional. We ordered a Stanley Young America room to grow set...apparently in the knick of time before major financial problems & poor decisions hit the company. Hopefully the owner will regain his conscience and honor orders from his new company...perhaps a sympathy sale.

E. of Apollo Beach FL (06/02/08)
We purchased a bedroom set for our son along ith a chair and matching bookcase on 10/06/2007 paid for it up front with a credit card and waited 2 months. Delivery was to have been scheduled after 4-6 weeks. I called numerous times for the following 2 months and kept getting the excuse, it will be another 2 weeks. We were patient until February of 2008 and then we demanded our money back, I received a fax stating a check would be mailed within the next 10-15 business days on 02/15/2008.

It is now 06/02/2008 and nothing as of yet has arrived. When attempting to call Julie De Lucca I get a recording referring me to the company's attorney in their bankruptcy proceedings. We lost the hard earned $1758.46 we already paid for the bedroom set, the anguish and frustration of a 5 year old boy that does not understand how people can be so cold and callous as to accept orders for new furniture when the knew they going bankrupt.

Instead of sleeping in his own room he comes over in the middle of the night to my wife and I's bed asking for his new bedroom set crying. Now I understand this person has a new business from which he can scam a whole new group of people. This is just not right, Mr. and Mrs. Sola are hurting children and their parents.

Katie of Clearwater FL (05/07/08)
I found the powell sunday furniture online. i had a whole house flood and had to replace everything. I even drove to the location in Tampa to be sure it was for real since I was leery of just online companies. I spoke to Luis. I put down a down payment and applied for 6 months s.a.c. My furniture was to take 8 to 10 weeks. At about 9 weeks I called luis and asked when to expect delivery. He stated 2 more weeks. I left to go out of town for 2 weeks the following day. After returning i called to find they closed their doors. I am out the money and have no furniture.

not only did they take my money they also wasted alot of my time. Now i have to start all over to get my child furniture.

Jutta of Oak Ridge TN (03/30/08)
Ordered kids furniture 12/13/07, has not been delivered. No responses received anymore to emails sent.

$1,183.06 paid, no merchandise received.

Leisy of Windermere FL (03/26/08)
I ordered a bed and accessories that total $375.00 last July 2007. I never received my furniture. Just up to last week I was in contact with the store manager, Luis. Luis promise me that I would get a credit back and it will take 21 days. He agreed to give me a credit since its been 8 months and I still didn't have my furniture. Today, March 26 I called and the phone was busy. I looked it up online and realize that they filed Bankrupt. I am a single mother and this is just not right!

Joann of Darnestown MD (03/25/08)
I ordered furniture for my daughters' room in August 2007. After NUMEROUS phone calls and promises of delivery, I hear they are in bankruptcy. I am out $1821.30.

My dogs have a bed. My children have been sleeping on the floor waiting for their new bunk beds. It may sound stupid to people that don't have small children but this was a dream room we have been working on and talking about since we sat down in front of the computer, together, 7 months ago and ordered it. It is a HUGE disappointment which is very difficult to explain to a 3 and 5 year old that just wanted their princess room.

Elsie of Liverpool NY (03/24/08)
on 1/18/08 I ordered a complete teen bedroom set for $5689.22 , I have not received it, the company has disconnected its telephone, and I learned from your website that they are now bankrupt, but their site is up and they are still taking orders. I will be filing with the FBI Cyberfraud unit, the BBB, and the Florida State Attorney General. I have emailed kids quarters, and they have not responded.

I have lost $5,689.22 and have no furniture to show for it.

Lisa of Seneca SC (03/18/08)
I purchased a special order bunkbed for my daughters. I inquired about delivery, 6-7 weeks after not hearing from the company. I was told the item was on back order as. The rest of the story is the same as others' complaints. I find myself out $677.85 My credit card company is of no assistance as the purchase was beyond their 2-month deadline.

I cannot get a return e-mail, phone call, nor can I even get through to the company with the phone number I have been using. I want these crooks to pay! My credit card company doesn't even want to look into it to protect others. I am heartbroken for my kids--and steaming mad at being taken for a ride! Is there anyone who can help me, or at least stop these crooks?

Maxine of Palmyra VA (03/16/08)
THERE ARE SEVERAL PEOPLE LIKE ME WHO HAVE BEEN AFFECTED BY KIDSQUARTERS.  I AM HEART BROKEN THAT THERE IS NO WAY TO RECOVER MY $2,952.00 LOST TO THESE PEOPLE (ANTONIO AND MONIQUE SOLA). ANYWAY, HERE IS MY SITUATION. I'm writing to alert the public about a company going by various names: Kids Quarters Inc, kidsquartersonline.com or kidsfurnishings.com and others, but the owners are Antonio and Monique Sola. They claim to be a kids furnishings company, started in 1999 according to the BBB of Florida. As far back as early 2007, Antonio and Monique Sola started taking money from customers for kids furnishings but not delivering the products...and they still are. The reviews for their company, Kids Quarters, Inc and kidsquartersonline.com, have gotten so bad, both on-line and with the BBB of Florida, that Antonio and Monique decided to start a new on-line company called kidsfurnishings.com.

Back in June of 2006 my then 10-year-old daughter and I started a layaway for a complete bedroom set (Kids Full Loft System w/Steps). My daughter did chores and saved up allowances to help pay for her new dream bedroom set. We made our last payment the first week of December of 2007. We paid a total of $2,952.79 for our set. My daughter kept a picture of this set on her wall for one year and six months, patiently--and at times toward the end impatiently--waiting for this final payment and delivery. We painted her room and were planning a party for her new bedroom makeover. After a few weeks we started calling the company constantly for the delivery date and were told constantly that our product was being custom made and would be shipped out immediately. Finally on February 22, 2008, I was told that this company is bankrupt, that I would not be receiving my product nor would I be getting my money back and that's final!

They say I should tell my credit card company that I was scammed and get them to reimburse me. All of my payments were made by credit/debit cards which is like paying cash, made over an 18-month period--and so therefore impossible for me to be reimbursed in any way. I have accepted the fact that I will never get my money back or my product. My daughter and I both have learned a valuable lesson from all of this. My problem with this company is that they are continuing to operate on-line at kidsquartersonline.com, duping, swindling other families with no intent of fulfilling their promise. The owners Antonio and Monique Sola have even started another on-line company because of the bad reviews of the first company called kidsfurnishings.com.(check out the reviews at: http://www.xomreviews.com/kidsquartersonline.com and http://www.bbbflorida.org/codbrep.html?ID=40000108&cons=y&wlcl=y&fromWin=SearchStd.asp).

I just want to make the public aware of this company. I am a single mom; I'm not rich and had to work for a long time to afford this product. I just don't want to see this happen to anyone else. I wish I was forewarned about Antonio and Monique Sola, and so want to do everything I can to make sure everyone else is aware. Can you help me? This company has several different addresses in Florida (see below) as well as several different contact numbers. They claim to manufacture their own products and show a huge warehouse on their internet sites; however, I learned recently that this is not true.

They now say the manufacturer is a company in New Jersey called Berg Furniture. I've spoken to Almog Lieber there who claims to manufacture this product but claims to have no association with Kids Quarters Inc. or their internet sites--yet his products appear on the sites. He acknowledged doing business with this company in the past and in his own words admitted that now this company is in the business of scamming people. However, he has not forced Kids Quarters Inc and affiliates to remove his products off the sites and has permitted Antonio and Monique Sola to use his products on their new sites to lure victims--which in my opinion means he's probably in on the scam. To me this is outrageous!!

Yes, I've contacted and have claims with the BBB of Florida, Federal Trade Commission, Consumer Protection Agency, Florida Attorney General, and the FBI, and am still waiting for results. If there is anything at all you can do to help me and others, please don't hesitate to contact me. Addresses for Kids Quarters Inc: 2125 Viscount Row, Orlando, Florida 32809 9741 S. Orange Blossom Trail #4, Orlando, Florida 32837 10127 E. Adamo Drive (SR60), Tampa, Florida 33619 475 W. State Rd. #436, Altamonte Springs, Florida 32714 4725 E. Lakeland Commerce Parkway #3, Lakeland, FL 33806 (New online company)

MY DAUGHTER AND I ARE HEARTBROKEN. SHE'S STILL SLEEPING ON A COUPLE OF TWIN MATTRESSES ON THE FLOOR. WE'VE BEEN WAITING AND SAVING FOR THIS BEDROOM SET FOR QUITE A WHILE. WE HAVE TO SAVE AGAIN, WAIT LONGER. WE LEARNED A COSTLY LESSON.

Aleksandr of Yorktown Heights NY (12/31/07)
I purchased furniture for my daughter from Kidsquartersonline.com and paid about $2595.00 The furniture was supposed to be delivered within 6-8 weeks. After 8 weeks I called, and they said the estimated day for the delivery would be November 26, 2007. When it did not happen, they said December 24, and then December 28. On December 28, 2007, Edward Gonzales told me that it might happen in January, but they cannot guarantee anything. I paid in full, my child has no furniture to sleep on or place to put toys in the room, no desk for homework.

If I cancel the order they will charge me 35% of the total bill, but they cannot tell me when I will get the furniture. Could you please help me to get the furniture as soon as possible or full amount of money back so I can buy the furniture for my daughter? I payed with two credit cards in September and already am paying with interest for furniture that I do not have.

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