Complain about a product or service

Lacks Furniture

Pharr, TX

Stephen of Copperas Cove, TX September 16, 2009

(My experience with Lacks has been a non stop battle, with overwhelming stress and headaches, I strongly urge anyone that is even thinking about buying from this company, to stay far, far away and shop somewhere else.) I have bought through Lacks Furniture and am very displeased with the service provided. We bought a whole house full of furniture: bedroom set, dining room set, sofa, mattress, stove, refridgerator and washer and drier. The stove became a hassle, they sent out the wrong plug, it was supposed to be 3 prong and they sent one with a 4 prong. They sent someone out to replace the cord and brought the wrong cord ( another 4 prong) this happened 3 times, after about 2 months of this I finally had an electrician come out and replace the outlet to match. Money out of my pocket. The delivery guys had put together our bedroom set, it was a nice canopy bed, that they put together wrong. Due to this the top of the canopy bed fell off, it was so heavey that it destryed the nightstnd and the headboard and lower railing, after about a month of getting the run around and threatening to sue, they finally came out and replaced everything tht was damaged. The dining room table was a nightmare, it came with the wrong chairs first of all, they were returned and brought out more chairs, again wrong chairs, one more time and they were right finally.

After some time the table got some scrathches on it, under the platinum plan that costs an extra 400 dollars we got the table repaired. The guy came out to refinish it but had to stop in the middle of the job. The next time he was supposed to show up, he didn't we called and was told he no longer working there, they would send someone else. Several weeks passed with many phone calls and the ussual runaround, and finally they told us they did not have anyone that could fix it, they replaced the table with a different table than was originally purchased. The sofa began to fade after less than a year, this took almost 4 months before we could get them to come out and fix it. When the guy did finally come out he reapolstered the wrong section and we had another month of arguing with them before they sent him back out to do it right. Our mattress has been laying on out bed for 2 and a half years now, never moved except when the bedroom furniture was replaced, I moved the matress and on the bottom is mildew growing all over it. Nothing has ever been spilled on it ever, even if it had the warranty is supposed to cover it.

They again are geving me the runaround and telling me that they don't have to honor the contract because it is under warranty from the manufacturer. I paid 400 bucks for this warranty and it says in black and white they are supposed to cover it, I even called Sealy and they also said lacks is liable for the matress until the warranty is up. My experience with Lacks has been a non stop battle, with overwhelming stress and headaches, I strongly urge anyone that is even thinking about buying from this company, to stay far, far away and shop somewhere else.

Kathy-Ann of Austin, TX August 22, 2009

I bought a dinning room set in September 2007 from Lacks. Within one year the leg of a chair broke. This chair was repaired by Lacks, however today, 08/22/07, the chair leg broke again. I spoke with J. Clark at Lacks and was informed that because the set was no longer under warranty, they would not fix it. I am NEVER buying anything from Lacks again, and encourage others to rethink a purchase from Lacks, as the quality of their products is lacking.

Kathie of Longview, TX January 19, 2009

I ppurchased furniture from Lacks for about 1500.00 dollars I got a divorce and received the furniture in the settlement with my ex husband to pay the bill. Lacks called my parents not me and started tell them that I had stoled furniture and I was going to jail. I then called Lacks and I was assurred that this was not the case and nobody from their store would ever discuss my account with anyone other than me.

Two weeks later my daughter was home and two men came to the door asking for me. She told them that I was not there and asked if they could come back when I was home. Chris told her that a constable was on the way and they were taking the furniture in the house. Since I had already spoken to the supervisor I told my daughter to get out of the house immediately. My daughter is 16. The two men that came to the dooe was an african american at least 6 foot about 200 and a mexican wearing a trench coat. Neither guy had any identification. My daughter went to leave and Chris stood in her way and told her she could not leave. The other guy opened the door and went inside taking the furniture out of the house. I now have charges against both of the guys and hope to find way to get to Lacks furniture.

I was told that they do not get involved in domestic issue and the furniture was not theirs. I explained to the supervisor what had happened and he told me that his guys would never have done anything of what I am claiming My neighbor has everything on video as well as he watched the whole thing from the house across the way

N of Nacogdoches, TN March 20, 2008

She was rude, immature, irrate, impatient and overall unhelpful.

Madilyn of Lockhart, TX March 13, 2008

i recently bought a table, eight c hairs and two curio cabinets from the anderson lane store in austin, texas. the table was delivered last week march 5, 2008, and i was told the curios would come the following friday. i called for a delivery time and was told they could not find my order, then they said to call back after one o'clock. i did this and theyshowed no delivery for me. i was then toldthe curios were on back order and given to the manager of the store. he told me that my order would not be delivered until the end of the month because they were building a new warehouse between san antonio and austin and i would have to wait till this was done, i asked if i could go somewhere to pick up these curios and was told somewhere in virginia. i paid cash for these items and feel this is a royal run around. no one told me about the warehouse, or the backorder. the initial sales person i dealt with told me they would be here this friday, march 14, 2008 the manager said they deliver my area on wednesdays. seems like Lacks employees dont know which end is talking. he did offer me 200 dollars back on my purchase, but i am hesitant to take this as it may interfer with the rest of my order. i will not deal with this company again

Stephen of West, TX March 12, 2008

We purchased a dinette set a few weeks ago and all the sales person did was trash talk the competition. Was promised same week delivery and that didnt happen. I've called 3 times to get an ETA and the clerk sounds like she just woke up from a nap or is bored out of her mind. Lack's is lacking in customer service and the ability to produce what it promises.

Gerry of Odessa, TX January 22, 2008

On Dec. 20,2007, I ordered a captins bed for my grandson. I was told at that time, it would be in the 27th. (I assumed they ment the 27th of Dec.) On the 1st of January I called them as to the status. I was informed "part" of the bed was in Lubbock and would be in Odessa "for sure" on the 12th. Went to the store, in Odessa, on the 12th,bed is not there...........Will be in the store on the 17th. Called the store on the 19th, yes bed was there.......Not one time did I receive a phone call to let me know what was going on......What ever happened to SERVECE...On the T.V. adds we hear "Lacks, we'll take better care of you." When we finially got the bed, part of it was broken........Still waining for the part..........Quite frankly, that is the last item I will ever buy from them.

Sherry of Killeen, TX November 7, 2007

I have shoped at Lacks for the past 21 years. Everytime I make a purchase I always buy the Platinum Warranty. When I bought my Sterns and Foster King size bed set I again bought the insurance and I paid cash. I was told by the sales person that It covered everything and anything. My husband and I had gotten into a fight and he cut the mattress. I called Lacks they sent their adjuster out and I was told sorry Mrs Kelley you paid all that money for a no good warranty. I am pissed and I plan on telling everyone I know.

Elmira of San Antonio, TX July 17, 2007

A chair (Lazy Boy lift chair) was bought Jan 2006. I paid 99.99 extra for a platinum certificate in case of it breaking and couldn't be fixed. It worked fine until Dec of the that year and a new motor was replaced. Then in March 2007 it was making a terrible noise and moved from side to side when we put it up or down. A repairman came and checked out and said it was OK. I called the store on May 21st and talked to the store manager and told him that the chair tilted to the side when I moved it up so my husband could get out of the chair .My husband would have fallen out of the chair if I wasn't there. My husband has ALS and needs this chair. He told me to come in to the store and pick out a new fabric because the fabric that was on the chair was discontinued.

On May 22nd I picked out the fabric and was told that it would take 6 to 8 weeks. Lorenzo was the salesperson that helped me and he called me in three weeks to keep me up to date. The next time he called was july 11 and that is because I called the store a few days before the 11th. Well today is the 8th week and I was told it still wasn't ready because it was a special order. When I ordered the first chair it also was a special order. My husband needs this chair because his muscles in his legs and arms are very weak. I am very grateful that he didn't get injured when the chair fell over. Oh yes I did call five weeks after the order was placed and asked if they could call the company who makes the chair and I talked to another manager named Gary and he promised he would call me as soon as he found out something which he never did. Lacks needs to do some training before they promote someone to Manager.

Roy of Edinburg, TX July 4, 2007

I personally am very dissatisfied with my shopping experience wit LACKs Furniture. My purchases included 2 complete Bedroom sets, 1 Dining Room set, 1 Living Room set, and miscellaneous tables and such. I have 2 accounts with Lacks and wasn't LET DOWN with their service till I returned with my repeat business. Their INCREDIBLY bad and un-effective Customer Service started when I had a problem with the Master Bedroom set they delivered. It was beautiful and I was happy to own it UNTIL their delivery service installed 3 BROKEN pieces out of 5! On a return visit to replace a SINGLE piece, after a considerable waiting period, they damaged another piece of furniture. It has been around 2 months and I was only able to sleep on my bed a day prior to its malfunction. After yet another visit and more confusion amongst LACKs departments I am not sleeping on their furniture, which I am still paying for, I still own damaged goods and I have been given the run-around (to put it nicelly). Persons who have affected my situation are Yadira and Manager NOE, who work the Pharr location. I need help from someone who can do something about my situation and not from YES people who really mean NO.

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