Complain about a product or service

Lacks Furniture

Pharr, TX

Larry of San Angelo, TX January 3, 2002

My son purchased a RCA Big Screen TV the first week in December. On Dec 30 while watching TV the Big Screen turned off and would not turn back on. We called the manufacturer and was told it was probably a internal power supply. The next day we contacted Lacks and was told they had a 7 day return policy and we would have to deal with the manufacturers warranty. They referred us to a local repair store and said they could give us a 27" TV as a loaner. After contacting the referred repair store and a couple of others the soonest anyone could get ot it was Jan 2. The it would take 7-10 days to look at it. I called lacks back to see if there was anything else they could do, I was again told of the "7 day return policy" and "there's nothing else we can do". We talked to a sales rep "Ramona" and then a manager "Hector". Hector was very short and repeated theres nothing we can do. I feel that the Lacks personnel were not very helpful or concerned with the problem. The reason the purchase was made was to enjoy having a Big Screen but was made in December to enjoy the college bowl games centered around New Years. We are very upset about how this was handled by the Lacks personnel and we will not recommend Lacks to our friends and family.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.