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La-Z-Boy Furniture Galleries

La-Z-Boy
• Sales Practices
• "Lifetime Guarantee"
• Wrong Model
• Delivery Delays
• Sofa Problems
• Graphite Stains

For many consumers, the recliner is the best place to spend the evening. If you're among them, heed the advice of the La-Z-Boy customers we've heard from:

• be sure you understand the terms of the warranty;
• be very clear about what model you are buying; make sure the model is correctly specified on the invoice;
• be sure the anticipated delivery date is specified on the invoice;
• be certain the specifications of the model you're ordering are the same as the floor model you see in the store; and
• pay with a credit card. If the item doesn't arrive on time, or if it's the wrong model, you can dispute the charge through your credit card company. If you pay cash or write a check, you have very little leverage.

Keep copies of everything and if things go wrong and the store refuses to make it right, don't hesitate to go to Small Claims Court. It's your best hope of getting matters straightened out.

A last word of advice: Don't get too la-z. Whatever your age or physical condition, it's important to get up and move the carcass around every few hours.

Here are a couple of the most recent complaints:

Melinda of Waxahachie, TX August 19, 2006

Melinda of Waxahachie, TX (08/19/06)
I purchased a sectional sofa for 2905 that was delivered 1/31/06. We immediately noticed that one of the recliners would not attach properly to the connecting piece. I contacted the store and was told to contact Lebco Industries who sent out a technician to work on the piece in my house. After he left we noticed that the piece was still not fixed so we called again. They sent someone out to take the chair to the warehouse for repair. We also noticed that one of the seat cushions set lower than the other cushions so that was also picked up for more padding to be added. In the meantime the back cushion on the second recliner had gone flat and the material was sagging.

We have only had the furniture for seven months and it has been in for repairs at least five times. The last time that it was picked up they said that it could not be repaired.

Gloria of Ringoes, NJ August 9, 2006

Gloria of Ringoes NJ (08/09/06)
As I was rotating the three cushions on my sofa which is 2 1/2 yrs old I noticed that the middle cushion was split in exactly the two same places on each side of the cushion. Not along any seams but from the top to the bottom just before the split touches the two seams. Judging by the nature of the split it would appear that the fabric was either too tightly sewn on or the fabric had a weak area in it. Upon calling the store in which it was purchased they referred me to their Customer Service Department which told me that the fabric is only guaranteed for one year! I told them that that was ridiculous, as to who expects to have to re-upholster their furniture after one year.

My husband and I are in our 50's and rarely even sit on this sofa together. I should also mention that we are not overweight people either. We purchased this sofa along with two other oversized recliners and used their 'Buy Now Pay Later Program' and it worked beautifully and we were able to pay the loan amount off without any interest due. We are married for 33 yrs and this is our 4th set of living room furniture. None not any of our previous sets tore or split or anything, we just got tired of looking at them. Am I supposed to pay for a complete re-upholster job for this large sofa that is only 2 1/2 yrs old? It would probably cost me the same amount of money as to buy a new one. Not to mention that there is no money to do that at this time. If the fabric was defective or if they put it on too tight, why doesn't LA-Z-Boy stand behind their product's materials? Their sofa did not break but their material used to cover their sofa did.

Connie of Snellville, GA August 2, 2006

Connie of Snellville, GA (08/02/06)
I purchased a sofa on 09-29-03 spending 1425.  I was told it was the best quality material that they carried.

Now the cushions have started coming up with little balls over them. I have called La-Z-boy several times and they have told me several different things to try and nothing is removing the ball. The sofa looks like it is 10 years old instead of 3 years old.

La-Z-boy told me that they weren't responsible for the material but yet they have discontinued the material and can't remember when that happened.

Florence of Wood-Ridge, NJ May 15, 2006

Florence of Wood-Ridge NJ (05/15/06)
Purchased a Buy one get one at half price (Recliner) pursuant to Sale advertised in February 26, 2006 newspaper Sale Flier. Purchase made on 3/4/06 under order # RQBV. Delivery of 1st recliner on March 9, 2006. Acknowleddge and Received Still awaiting delivery of second chair after placing phone calls on April 5, April 24, Told chair shipped from warehouse on April 29, 2006, called on 4/29 and 5/3 was told chair was going to be delivered by the end of first week in May.

As of the date of this writing 5/15/2006 still have not receive merchandise even though La-z-boy has run a second sale on the same merchandise and still has not delivered merchandise paid for three months ago. Every single person I have dealt (Ralph, Marc, Nadine, Lia ) with upon calling, inclding store manager Lia tells me that they are covering the phones and all delivery dates are estimated. Then I was told By Law they have 4 months to delivery merchandise in New Jersey and I was being unreasonable.

Elaine of Salem, OR March 28, 2006

Elaine of Salem, OR (03/28/06)
I purchased two massage recliners for 1,149.98 in October 2001. 

The heat control on my chair does not work and the heat control on my husband's chair started to smolder. I called the store and they gave me the service phone # to purchase a new remote. We were under the impression La-Z-Boy warranties their products for life.

I feel the chair is unsafe and would like to know if there are any recalls on this product.  I am unable to get that answer from the store. The SKU # on the chairs are 01m515483 stock # b461483.

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