La-Z-Boy Furniture Galleries Reviews

I've been a LZB owner since 2004 and have been thrilled with their products. I've never needed customer service, so imagine my surprise when I did. May 2024, I purchase a new sofa, ottoman and leather chair. In that one year, my chair has had two attempted repairs at home and two repairs at the warehouse. They've replaced the entire mechanism and the problems persist. I've asked for a replacement but was informed that's not an option. They have now had the chair more than seven weeks and respond to about every fifth email I send, then the update is we are waiting on a part. This is ridiculous and I'm so disappointed. At what point do they decide the chair is a lemon?! Sadly, this will be my last LZB purchase. They are throwing away a customer of 22 years with extremely poor customer service.

Store manager John **’s prompt response to my website "Recliner Quiz" and subsequent email invitation to meet with Tianna seems to have worked out nicely for all of us. My wife and I thoroughly enjoyed our shopping experience with Tianna. She was most attentive to my need for a powered recliner with an emphasis on comfort and flexible motion to serve my post-surgical needs while satisfying my bride's and my mutual desire to maintain the continuity of the decor of our home. She nailed it! In fact, she nailed it so well; we purchased two Astor Power Wall Leather Recliners from her!

I purchased a rug from La-Z-Boy that is such poor quality. It has a ton of pulls. I even had a warranty on it and they said it is not covered. I would never purchase a rug from them. It is not worth the money.

I’m very unhappy. The sales rep said the recliner measured 29 across. It is only 26. I should have measured it myself. It was clearance. It is unreturnable. I won’t buy another La-Z-Boy product. I’ll find something on Facebook marketplace or Ashley Furniture.

It lasted about 2 years, now it falling apart!!! Called to have it fixed, they keep pushing off the repairs. It's a shit product. I won't buy it again!!!!

I purchased a La-Z-Boy chair for around $1,200, expecting quality that would match the brand’s reputation. Within just six months of normal use, the fabric has already begun to fail. The threads constantly pull, and I am literally having to trim them with scissors regularly just to keep them from looking worse. On top of that, the footrest appears to be very poorly constructed, almost like a bad stitching job, which is shocking for a chair at this price point.

We purchased 2 recliners. Since they were ordered, we didn’t receive them for a couple of months. About a week after the purchase, we received a call that we missed signing the agreement for the 36 month interest free financing. Upon reading the paperwork, there was a nearly $200 charge for activating the interest free loan. That was the first scam! Then they wanted us to purchase a warranty for about $400. We never purchase warranties. We were told that if we didn’t use the warranty, we could use it on future purchases. We purchased the warranty. It wasn’t worth the money. I consider this a scam also. Once we received them, it didn’t take long before we started noticing the poor quality and workmanship. Probably why they want you to purchase the warranty.

Paid 3600 dollars for a "James" recliner sofa at Pleasant Hill CA. Within a few months, we noticed the backs were flat and causing us shoulder and neck pain. The sofa was styled very differently from the showcase model at the store, which was fluffy and had a cushion shape like a smile. Reached out to corporate headquarters, and they sent a furniture handyman out to recushion one of the 3 back cushions, but said he was paid to do just one. The store manager reached out to me after a bad Yelp review and said she wanted to help, but then argued that comfort is "subjective" and said that our warranty only covers defective or broken items, so basically just contacted me to waste my time. Will a BBB complaint help? How do you deal with a dishonest business like La-Z-Boy?

When I walked into the store, Malcolm Dubose greeted me and asked what I was interested in. He found the perfect fabric for the chairs I wanted and then helped my autistic son pick out what he wanted for his space. He spent a lot of time having him try different cushion comforts. It is not everyday that you find someone willing to spend so much time helping an autistic person find furniture that he is really going to enjoy. I am so happy he was there and helped us find the perfect furniture for us. If I should need more furniture, I would go back to La-z-Boy and have Malcolm help us again.

David Hampl and I worked out a deal for another chair. I am satisfied with the outcome.