Complain about a product or service

La-Z-Boy - Wrong Model

La-Z-Boy
• Sales Practices
• "Lifetime Guarantee"
• Wrong Model
• Delivery Delays
• Sofa Problems
• Graphite Stains

Eric of Sacramento CA (12/03/01):
My mother and I purchased 2 recliners from LA-Z-BOY, Hers was a special order that was to take 6-8 weeks to deliver, when it was delivered on Oct 13th, we noticed the chiar did not fit my mother correctly, this chair was higher, and longer in the seat, her feet dangled and did not hit the floor. We called the store that same day, we were told it was a special order, and nothing could be done. The sales person has never returned our calls.

We explained the chair was not correct, that it did not fit the same as the one in the showroom. The delivery driver stated it was because the floor model was worn and had been sat in. I found this to be a false statement and in poor taste. No calls had been returned, and on the 3rd of December, I took my mother back to the showroom to try and resolve this issue. While we were their, my mother sat in the same recliner that she had in Sept, and it fit perfectly. Still the manager stated she could do nothing, because it was a special order; however this special order chair is not the same as the floor model, and they still refuse to correct the situation.

This is a $725.61 special order chair that does not fit my mother correctly. We had chosen this chair because my mother is a small woman, and her feet hit the floor when she sat in it. Now we have a chair she is not comfortable in and we are very upset with LA-Z-BOY. We need to get this situation corrected. My mother id 77 yrs old, this is the first new chair she had ever ordered to have fit her, and all she has gotten is mind games.

William of Louisville (5/28/03):
Bought a chair and asked to order it instead of buying the one on the floor because it had a stain. We got the chair and one day later a stain mysteriously appears ... it is the same chair from the floor. They ensured me that the chair was ordered and not the chair from the floor. Little did they know that the stain had reappeared. They took advantage of their customer. They did not apologize and made ME bring the chair back to get another one. They said no other store had the chair -- but one did. We finally got the chair from another Lazyboy shop.

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