CONSUMER NEWS RECALLS COMPLAINT FORM SCAM ALERTS

Small Claims Guide \| Class Actions \| Lemon Law \| FAQ \| Resources \| Newsletters \| Spanish
Automotive Education Electronics Family Finance Health Homeowners Shopping Travel

La-Z-Boy - Wrong Model

La-Z-Boy
• Sales Practices
• "Lifetime Guarantee"
• Wrong Model
• Delivery Delays
• Sofa Problems
• Graphite Stains

Eric of Sacramento CA (12/03/01):
My mother and I purchased 2 recliners from LA-Z-BOY, Hers was a special order that was to take 6-8 weeks to deliver, when it was delivered on Oct 13th, we noticed the chiar did not fit my mother correctly, this chair was higher, and longer in the seat, her feet dangled and did not hit the floor. We called the store that same day, we were told it was a special order, and nothing could be done. The sales person has never returned our calls.

We explained the chair was not correct, that it did not fit the same as the one in the showroom. The delivery driver stated it was because the floor model was worn and had been sat in. I found this to be a false statement and in poor taste. No calls had been returned, and on the 3rd of December, I took my mother back to the showroom to try and resolve this issue. While we were their, my mother sat in the same recliner that she had in Sept, and it fit perfectly. Still the manager stated she could do nothing, because it was a special order; however this special order chair is not the same as the floor model, and they still refuse to correct the situation.

This is a $725.61 special order chair that does not fit my mother correctly. We had chosen this chair because my mother is a small woman, and her feet hit the floor when she sat in it. Now we have a chair she is not comfortable in and we are very upset with LA-Z-BOY. We need to get this situation corrected. My mother id 77 yrs old, this is the first new chair she had ever ordered to have fit her, and all she has gotten is mind games.

William of Louisville (5/28/03):
Bought a chair and asked to order it instead of buying the one on the floor because it had a stain. We got the chair and one day later a stain mysteriously appears ... it is the same chair from the floor. They ensured me that the chair was ordered and not the chair from the floor. Little did they know that the stain had reappeared. They took advantage of their customer. They did not apologize and made ME bring the chair back to get another one. They said no other store had the chair -- but one did. We finally got the chair from another Lazyboy shop.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Warning: include(/home/html/conaff/ads/sky_ad_gen.inc) [function.include]: failed to open stream: No such file or directory in /var/www/conaff/furniture/lazboy_wrong.html on line 57

Warning: include() [function.include]: Failed opening '/home/html/conaff/ads/sky_ad_gen.inc' for inclusion (include_path='.:/usr/share/php:/usr/share/pear') in /var/www/conaff/furniture/lazboy_wrong.html on line 57

Back to the top | Furniture Complaints

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.