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Patricia of New York NY (06/25/08)
When will they start giving back money for those who purchased and never received merchandise? I file a claim in Jan 2008 was suppose to receive my sofa on Dec 10, 2007 purchased it on N0v 4, 2007 cash. All the numbers I call gives me another number that no one answers. What do I do now they took my money and gave me nothing in return.
John of Beaverton OR (06/12/08)
I purchased a couch and love seat from them six months ago prior to there bankruptcy and the couch is already falling apart at the seems. Of course now i am stuck with a 2000 dollar piece of garbage. I truly wish I would have done more research on this company never again!
Well the damage that resulted is that I am out 2grand and now I have to get rid of these and spend more of my hard earned money to replace them.
Patrick of Brooklyn, NY (05/21/08)
On 9/1/07(Labor Day Sale) I charged a total amount of $814.00 as a deposit on a Kim's Cottage bedroom set for my daughter. The balance due was $812.69. Over the months I was told pieces of the bedroom set was not in stock.
In Dec 07 around the 3rd or 4th week I see commercials regarding Levitz going out of business. I called and went up to the store in which I was told a delivery will be made some time in Jan 08. Since then I went back to the store...no help is available. I called Visa to inform them that I never received the merchandise...VISA states the time period to get a refund has passed.
I am out of $814.00.
Gina of Saratoga CA (04/23/08)
I purchased an expensive leather sectional in July of 2007. I also purchased an extended warranty through Guardsman. The arm of the sofa is broken so I contacted Guardsman and they stated that they could not cover this problem because the one year warranty is still in place through the manufacturer. I have no information on who the manufacturer is on my sales receipt so I have no idea how to contact the manufacturer. Does anyone have any information on how to find out who the manufacturer is so I can contact them?
I have a feeling if I cannot find the manufacturer before July of 2008 Guardsman won't cover the broken arm because I filed the claim with them already. Guardsman suggested I find a local retail furniture store that carries this sofa and get manufacturer information that way. Are you serious? How should I do that. I don't even have a name, vendor or company name. Help!
Linda of Fresh Meadows NY (04/12/08)
I bought a sofa and loveseat 2 end tables and a coffee table in june of 2007. I bought the extended waranty. The loveseat is coming apart at the seams and the tables are falling apart. Levitz will not do repairs and guardsman will not honor the insurance i bought
Ann of Staten Island NY (03/18/08)
I tried contacting Levitz to repair my couch for about 3-4 months. I made several phone calls as well as filling out plenty of paperwork. I was told that they don't cover my area. When purchasing my couch, I bought a 5-year warranty for it. I believe that my couch should be repaired, considering my warranty covers it.
Troy of New York NY (03/09/08)
I purchased a leather recliner sofa from Levitz on October 20, 2007, and in December of 2007 the recliner started to peel. One recliner cannot extend because it gets stuck and won't retract. I called Guardsman, an insurance for repairs that I paid for, and sent in a request for repair. To my astonishment, I found out that Levitz ahd since filed for bankruptcy, and that they may not honor my damage--as well as it does not cover peeling. In any event, this damage shouldn't have happened so soon.
When I purchased the sofa, Levitz was not in bankruptcy. I contacted the manufacturer, to no avail. I also wrote the bank that financed it and have not received a reply. I feel this type of damage is premature and is a defect. I feel I shouldn't have to be responsible to pay for damaged goods. I owe the bank $1099.98--not to mention the $157.15 already paid for in the protection warranty. Please help me in this situation. I don't have money to waste on a damaged sofa.
Pricilia of El Mirage AZ (02/27/08)
My husband and I are newlyweds and decide to open a line of credit with Levitz. We were approved for $5,000 with no interest until 2010 so we ordered a bedroom set. It was delivered 3 weeks late, upon arrival my mirror and dresser were both broken along with the head board. 3 weeks later it was re-delivered. We thought we had some time to save up and pay our balance in full, now we found out we are up to $1,000 dollars in interest after a year, and now just received a harassing phone call that some consumer retrieving company is going to sue us for $7,000 dollars and that levitz NEVER has offered that kind of no interest plan. Well they did until they went bankrupt. No need to try to get rich off the customers ,do your job in handling a better company. So I guess my warranty is Voided for my cleaning of my couches as well.
Tons of stress and fees trying to find a lawyer now that I am going to be sued.
Joyce of Yonkers NY (02/27/08)
I purchased a dining room table and chair from Levitz for $450.00 back in June of 1996. After six months the chairs started to fall apart. I contacted Levitz to no avail. Repeatedly I was told the the dining room set could not be returned. Trying to get Levitz to exchange the furniture became so exhausting that it wore me down. I still have this broken down furniture and it is not even two years old yet.
The store manager in the customer service department was very argumentative and uncooperative that getting any results became impossible. There was an incident that caused a chair to be removed from my kitchen. One of the chairs in the set of four the legs was/is so weak that the chair wobbled. Once the chair legs wobbled so bad that it threw off my balance off causing me to pull a muscle in my leg while trying to catch my balance to prevent from falling.
Ruth of Teaneck NJ (02/13/08)
WE purchased furniture at Levitz, we are now paying fir it, and it is falling apart. WE have contacted Levitz and Retail service, but Levitz is now out of business and retail services does not want to help us at all. The balance is $4034.00, the interest is crazy and I do not want to pay for something I am already replacing.
The furniture is not wearing well at all, springs are broken, material is fuzzing. We are 2 people only with no children, so there is no wear on it, it is just a defect; Levitz kept putting us off and now they are out of business and we do not want to pay for merchandise that is falling apart>>Help!!
Bathsheba of Brooklyn NY (02/06/08)
I ordered bedroom and living furniture with a 5 year warranty April 23, 2007. Salesman Ron Brown said that they would clean my sofa for 5 years. Now I hear they are going out of business so I called to get sofa cleaned and to complain about shoddy bed rails and mattress which wasn't supposed to show spring but now does. Guardsman, the warranty, says they decline my claim because they only clean sofa per stain and the mattress goes back to the manufacturer which is Levitz! I wish I'd bought from Raymour and Flanigan!
The sofa has stains. It is beige which means that it really shows. The mattress springs are coming through the cover. The bed rails are breaking apart. What can I do about this?
Kenyatta of New York NY (01/31/08)
I purchased a sofa set in July of 2007 from the specified location. This was after days of going to the store, checking out their merchandise and speaking to staff at the store. I had the set delivered and there were a few problems to start. I contacted customer service and the repair person was at my home to make the necessary changes. After about 3 months of having the sofa, I noticed that one of the sectionals made a squeaking noise after sitting on it or getting up from it. I thought that it was just the sofa setting in but this only happened to the sofa bed and not the loveseat that I actually sit on more. Upon the recent suggest of a friend, I decided to contact the headquarters. When I did in December of 2007, I was put on hold for about 20 minutes before I hung up. I tried again at the beginning of the year and then finally decided to go to the store but the location is now officially closed. The main issues I have with the sofa are: a) the squeaking noise which results from sitting on the sofa. b) the poor customer service to rectify the situation. c) the poor workmanship of the sofa such as loose threads on the sofa.
I paid good money for a sofa set and it was made of poor quality. I feel that I shouldn't be liable for the entire cost of the equipment. While I did have it for several months before the problem came about, I feel that for close to $1,000 of merchandise, the product should have lasted longer than it has. I rarely use the sofa because I am scare that it might actually break. I don't understand how a sofa that gets usage only 1-2 times a week can be in such poor condition. Customer service for the agency is poor at best and now that the chain that I purchased the items at is closed, I am unsure who to address my concerns with.
Ingrid of Staten Island NY (01/28/08)
I purchased a living room set for my daughter's new apartment. The delivery date was set in two dates because the set of tables was on back order. This was purchased on 11/22/07. When the furniture was delivered she noticed that they were damaged. When she called to return they told her that she was stuck with the furniture, no returns were accepted since the co. had filed for bankruptcy on 11/8. When the furniture was purchased the manager forgot to include this little bit of information; even worse, he offered us the extended guaranty which luckily we did not take. He did offer us the 25% discount if paid in cash or 2 years with no interest if we did finance. We paid with our Amex credit card. As soon as we found out that we were stuck with these defective couches we notified Amex to dispute this amount. This is still in progress; we have not heard back from Amex.
Then the tables were never delivered, but of course these were already paid for--and as many others, we were told that no more deliveries are scheduled. How can something like this happen in America? Where are the rights of us, the consumers? Levitz is still liquidating their furniture, and customers are obligated to continue paying for balances on their Levitz cards, but how about us, the people who did other type of payment and are stuck with their defective furniture? How are we protected in circumstances like this? What should we do? Please, we need some guidance as to how to recoup the money.
We are disputing with Amex the total amount of $1,039. We are stuck with defective furniture and no tables (never delivered).
Eva of Valley Stream NY (01/21/08)
I purchased 2 bedroom sets from them with an extended warranty. Both bedrooms sets are falling apart. I went back to the store, and the response was that Levitz was "out of business". What do I do now? Besides, I have a $275.00 voucher from them, for a previous defective bedroom set. I was told they wont honor it, due to the store going out of business.
Since warranty is not honored I will have to spend almost $4,500 purchasing the 2 bedroom sets at a different store.
Marlene of Wantagh NY (01/17/08)
I have a contract with Levitz Furniture for deferred payment until 1/2009. I am being harassed to pay the $2,400 unpaid balance plus compounded interest and penalties for the total amount of $3,465. They have been calling and harassing me both at home and cell phone number. Since Levitz is going out of business, what are my rights? I do have a contract with them.
Scarlet of San Jose CA (01/11/08)
My $3000.00 power reclining sofa by Decoro broke after 3 months. Levitz quickly replaced my sofa with a less expensive manual sofa and gave me a $200 store credit and another piece of furniture. I was satisfied. Now that the store is bankrupt, I'm told my store credit is no longer valid. I can't even get another piece of furniture instead of cash. I feel ripped off.
Patrice of Massapequa Park NY (01/08/08)
On March 25, 2007, I purchased a couch for my home den. The couch was delivered on or about 4/21/07. After a short period of time the latch which held the couch from separating broke and the couch would separate when someone would sit on it. We called Levitz and someone was sent over to fix it. Recently the latch broke again and the couch started separating again. I called Levitz and informed them of this and told them I would like this problem fixed again, or I want to return the couch (which is still in new condition). I was told Levitz is going through liquidation now and they will not only NOT accept a return of the couch, but they will NOT fix it. We bought this couch on a No Payments/No Interest deal for 12 months. We have not yet made any payments because the 12 months are not up. I feel Levitz should take the return of my couch and void the payment deal or recify this purchase by fixing the couch. The 12 months will be up at the end of February 2008 and if the couch is not paid by then, I believe I must pay interest for the 12 months. With this stipulation in the agreement, I don't want to pay the interest for the 12 months, but have no other recourse to get my couch fixed or returned. I'm just looking for Levitz to show some goodwill and stand behind their product, but I'm wondering with their liquidation and my 12 month payment agreement if time will allow me to be patient enough for a solution. Can I legally refuse payment until I get the couch fixed or returned? And if so, will I be responsible for the interest of the past 12 months?
Andrew of Jackson Heights NY (01/07/08)
I purchased a dining room table set. Merchandise was delivered, chairs were damaged, screws fell out, cushions fell off, arms fell off. I contacted the store and was referred to customer service. They said technician would come Dec. 3: no show. They promised Dec. 4: no show again. An email was sent to me in regards to this; I explained what was going on; and still they have not corrected the problem. They have not returned any of my calls to date.
I had to use lawn furniture chairs for my guests on Thanksgiving and Christmas.
Gildalina of Bronx NY (01/07/08)
I bought a living room set on 11/22/07. Around 12/15/07 I tried to return it, but they told me that the company was in bankruptcy and no return was allowed. They delivered only three pieces of my furniture, and the love seat was supposed to be delivered on 1/3/07. I called them again on 12/18/07 trying to return the pieces that I already have at home, but again they told me I can't. On 12/27 they called me to send me the love seat asap. I told the lady that I was trying to return the pieces that I have at home and to cancel the delivery for the love seat. Their answer again was "No."
They canceled the delivery for the love seat without telling me. I called on 1/4/08 to find out what happened about my delivery (loveseat), and they said that it was voided. It is not my fault they went to bankruptcy. I would like to know what are my rights to make them to take the furniture back and take the charges from my credit card.
Rosalie of Concord CA (01/05/08)
We am so disappointed with this company. We have been loyal customers for more than 20 years. Our entire house is from Levitz. The First week of November we purchased a couch and a love seat to the tune of $3000.00. We purchased a warranty as well. ALL CASH MONEY. Our furniture was delivered in late November. We had it one month. On New Year's Eve the entire frame broke on the sofa. It is no good to us. You can't even sit on it. I've called the 800 number on the warranty information for 5 days straight. I kept getting the general recording about the bankruptcy, then it goes to busy. I even got up early in the morning to try to beat the rush. I finally got the picture: No one was ever going to answer the phone. I called my local store where I purchased it. They basically told me that I would have to call the manufacturer myself; that Levitz wouldn't honor my warranty. When I asked for the manager she told me that all the managers lost their jobs and only salespeople were there. I called the manufacturer, and they told me they don't deal with the consumer directly, that the retail store has to contact them.
I then called the warranty company (Guardsman) and they told me they stopped doing business with Levitz in October. They're not coming out to fix anything. I emailed the corporate office, and of course got no response. I would like to know how Levitz can continue to sell furniture and warranties after they are basically shut down! They are selling contracts to this day knowing they cannot honor them. How bogus is that! And to top it off, if you walk in the showroom...they have signs everywhere saying that they still honor the warranties. I'm very upset. My elderly mother saved the $3000.00 to buy the nicest furniture she's always wanted. I never thought Levitz would do this to their customers. Finally, I would like to ask a question. If I had financed the furniture could I stop paying because of the bankruptcy? Of course not! What Levitz is doing is equivalent to that. SHAME, SHAME ON YOU LEVITZ!
My mom is senior citizen and is on a strict budget. There is no way she can purchase another couch. We are basically out all that money.
Mrs. of Brooklyn NY (01/03/08)
On Oct. 6, 2007, Levitz delivered my living room furniture. I called the store right away and told them that I could not sit on or get off of the couch and chair. When I sit on the furniture my back goes all the way back, and my feet are off the floor. It is very uncomfortable and hard to get up. On Oct. 16, 2007 and on Nov. 8, 2007 two different service men came to my house and agreed with me that the back of the couch and chair is slanted too much and is very hard to get up. In Nov. of 2007, I spoke to Christina (ID# 50306) who informed me that I was going to get a new couch and chair on Dec. 4, 2007. When no one showed up, I called the store to find out what happened and was told that the store is going out of business: there are no pick-up or deliveries any more and that the furniture is my problem now.
The economic result is I paid for the furniture that I can't use and I am out the money. I am sitting on a folding chair in my living room for the past three months.
Stefanie of Henderson NV (12/26/07)
I bought a reclining sofa with a warranty for $1200.00, and a few months after I got it, the frame broke. Levitz came out to look at it and set up a delivery date for a new couch. The new couch never came, so I called them back. They said they're going out of business, so they are not going to refund or replace my couch. This is unacceptable! I cannot seem to find anyone to help me with this situation!
Michael of Valley Springs CA (12/20/07)
I tried to add more pieces to an existing set of furniture, and Levitz treated me poorly, canceled my order, and they not only kept my deposit but are sending me a bill for nearly $300 on merchandise I never received. They have my initial deposit and currently billed me $272!
Mark of Union City CA (12/20/07)
Save your self some time and aggravation: avoid Levitz at all cost. There is a reason the company is going out of business. I tried to get the living room set I bought delivered twice now, with no such luck. They will schedule a window for delivery but never show up.
Laurie of Placentia CA (12/19/07)
We bought a King size mattress set from Levitz on 12/07, along with the frame for the bed. When the bed was delivered the mattress not only had two rips on it but also a huge hole in it with the springs to the bed visible. The bed was not covered and had scuff marks on it--I assume from the delivery.The delivery guy was getting ready to leave, and I went upstairs to look at the mattress once again and noticed it was laying on the floor. The guy then told me he had the wrong size frame for the bed as well. I was told it was not his problem, and it was up to me to return it and try to get the correct size, after paying $60 for delivery.
I refused delivery and they took the mattress and frame back to the store. I spoke to Mike a few times and was told the manager was not in and would call me back by 4 pm. After a few more phone calls to Levitz, I tried the corporate office and got a busy signal for a few hours until the store was closed, then I got a recording. They will not return my phone calls and at this point have the bed and my $1500.
Deena of New Rochelle NY (12/19/07)
I have a merchandise credit for $208, and since Levitz is going out of business they are not honoring the credits. This is like having $208 of money in THEIR bank, and they are refusing to give it back to me. I tried to use it in August 2007, but the customer service agent refused to assist me. Now it is too late.
I have not been able to use this money for a furniture purchase, and there is no one to complain to.
Tracy of Poulsbo WA (12/18/07)
I purchased 2 mattress sets and a large sectional sofa in July 2007. I had many problems with the Tukwila, Wa store. The items were delivered finally in October 2007. They were missing some pieces, so I called the Portland, Or store manger, Emma as she was acting as the Regional Manager that week. She said she could send the extra pieces I wanted for the sofa at a discounted rate and free delivery, and promised a $150 gift card, so I bought them. I got the pieces to the sofa and they were damaged. And I never got the gift card. I've been calling and calling and no one returns the calls. Then I see on the news that they are closing doors (which she never told me) so I consider that fraud. Then I called today (12/18/07) and she said I am basically screwed and will not see a refund or the repair to be fixed. And I was not getting the gift card. SO this is fraud to me.
I paid for damaged product, I was ripped off.
Hancel of Elmont NY (12/18/07)
I am so mad. I purchase a bedroom set from Levitz, which was one of the worst decision made so far. The bed was so terrible that I had to have them remove it from my home. Everything was wrong, it even broke down a few times. I then went and complained which cost me even more than I intended to spend. My second purchase seemed to look good but did not live up to standard. I fought with them for months about the noise the bed makes. The position the mattress take after laying in it had me wondering if my home is sinking.
They finally came and removed it and I'm still having the same problem. Their customer service is bad. I am sleeping on $2,700 worth of garbage. At this point, I have a few 2 by 4s to keep everything lined up. I wish I could stop paying for this. The product is cheap, the bed rails are a bit to short and those metal rail just are not doing anything. I need my money back. Speaking about my back is another story. I wish I could sue them for these upcoming doctor bills.
I'm not getting enough sleep because of back pain from this bed.
Camille of Brooklyn NY (12/17/07)
I purchased a living room set, the recliner has a lump in the seat, Levitz sent a tech to varify my complaint and the gentleman agreed, I received a confirmation letter in the mail that I would be getting fabric in the mail and to call them when I receive it but it still hasn't arrived and now they have disconnected the 888-538-2558 number for me to get in touch with them. I am at a loss at what to do. I purchased this set in June 2007 and the problem started in August of 2007. The confirmation number from Levitz is #05277JMOE11. I sincerely hope that you can help me.
There is a large hard lump of some kind in the seat of the recliner, you can not sit on it comfortly at all. It feels like the material inside the seat just bunched up, I've never seen anything like this in all the years that I have purchased furniture!!!!
Donald of Mt Sinai NY (12/16/07)
My wife and I went to buy some furniture at Levitz because I had moved by myself to Long Island for a job. We ordered a rug and they said it would have to be sent out by the manufacturer and would be sent directly to my home in 4 weeks. We never received the rug. I phoned them asking where the rug was and they said my wife had picked it up. My wife lives in Colorado and when she does visit she does not have a car or drive. I tried to talk to them and explain that she could not have picked it up. They lied and said that she had picked up the rug and after that the manager refused my calls.
I paid for and never received the merchandise.
Ashok of San Bruno CA (12/15/07)
Back on August 30th I bought $5,480.81 of merchandise at Levitz, including two mattresses with two box springs. One is full and the other queen sizes, and both are under warranty. Now they are very painful when we wake up in the morning; the spring is really saggy, and at this point it's really hard to bear the pain. I wanted to exchange them and was denied by Levitz. I don't want Sealy brand mattress at all; it's very frustrating that I paid so much money. So as a consumer it is not fair paying so much money, and not getting satisfied at all.
Lower back hurts due to the mattress not holding the body weight evenly, and not getting peaceful night's sleep.
Natalie of Massapequa Park NY (12/15/07)
As we all know NOW, Levitz has claimed bankruptcy on Nov. 8, 2007. On Oct. 29, 2007, I placed an order for a dining set along with an extended warranty and delivery. I left a 400.00 deposit. I told the rep that I was hoping to get the set by Thanksgiving. He told me that in order to do so, I must pay for the set in full, 7 days prior to delivery. I told him I would come in and pay the balance shortly. He guaranteed that the furniture would be delivered by Dec. 1st at the LATEST, and it could not be any later.
I went back on Nov. 9th and paid the balance. I never received the furniture and when I called the store and asked to speak with Bill, they told me he was no longer working there. When I asked about my furniture, they told me the date was changed to January 8th (turns out that is the day that the new buyer of Levitz will be taking over). I then called a few other stores to see if the set was available. I was then told about the bankruptcy; and when my order was looked up they found that I did pay in full, but it was never ordered. I was told there was nothing I could do .
Long story short, I called back and one of the reps said he would TRY to get back the balance I paid after Nov. 8 . He was successful. I still have a $400.00 credit and was told the only thing I could do was to go into the store and choose some items from the showroom in the amount I was owed. When I got there, I was told they would not do that--hat my order was voided. When I asked who voided my order, they would not tell me, just saying it was a Levitz employee. So...a LEVITZ employee voided my order making it impossible to get my money back or furniture in place of it. That is fraud. THEY VOIDED IT AND are using that as a reason not to compensate me with any furniture.
Nyisha of Brooklyn, NY (12/14/07)
I purchased a dining room table. They dropped the table off but left it in the box and didn't set up. Someone was supposed to come back out but never did so I went to the store only to find out that they were going out of business.
So now I'm stuck with a table in a box, first for Thanksgiving now for Christmas.
Joel of Lynnwood WA (12/13/07)
On 11-19-07, I purchased a dining table set and bench. We received the table as told, however the $300 bench, which was scheduled for a Dec 9th 2007 delivery, never came. I went to the store and was told that there were no refunds and that they could not tell us anything about our bench. The bench we purchased was still on the showroom floor and I requested to simply take that piece since I had already paid for it in full. No was the answer, we cannot give off the showroom floor. She gave us the number to call regarding the bankruptcy, which was the number to the warehouse that was not open after 9pm. We had called at 4:30pm. Everywhere we have tried to get answers has ended with an answering machine. Glad we got the table, now I want my money back!
This did not cause a hardship but fraud all the same. A dollar is a dollar and they stole $300 from me.
Diane of Golden Valley AZ (12/13/07)
In September 2007, we ordered a bed set with two end tables, foot and head board, rails, and dresser. We paid for delivery and the extended warranty that Guardsman covers. Now that they are in bankruptcy they will not deliver to us and will not cover the warranty. We are out at least $300 and have to go pick up the furniture, which is another $200. They say all the furniture is at the warehouse, but we shall see. Doees anyone know where to file a claim against them? I was told we can do that but will only get maybe a third of our money back, if that.
So far approx. $500.00 in non-refund of delivery and uncovered warranty charges.
T.c. of San Ramon CA (12/13/07)
I purchased a dining set, sectional & media stand for my new home from Levitz in Dublin, CA. The table was damaged upon delivery and returned immediately. The chairs were not correctly assembled. I waited for my table for a month. Each time I called they told me it was going to be delivered. Finally after 1 month they told me it was no longer available. After much arguing over the phone at least they picked up the chairs and refunded me at the store.
The media stand came with a scratch in the verneer and missing parts. 2 months later, I still do not have the hardware to mount the shelves. The sectional is the major problem. It came without proper parts to attach the pieces and 6 weeks later, when I called the manufacturer directly, I was informed that the pieces I bought need another sectional wedge to complete the set & connect. I was told the particular configuration would work by the salesman (Catherine). No less than 6 people have looked at my order and did not realize a problem. It is also missing pillows. 8 weeks out, I have a sectional that breaks into 2 pieces anytime someone sits down and still no pillows. I have called their customer service more than 10 times and sometimes have been treated rudely.
I feel frustration and have non functional furniture and no offer of resolution.
Luis of Rosedale NY (12/11/07)
I bought a bedroom set for my daughter who just got married. They bring the bed room set but not the Queen's rails and the slates that goes under the bed. They gave us a metal frame and drill hole into the furniture to try to fit. They first told they would send us the queen's size rail. It was a lie. Now we have an incomplete bed.
We we decieved into thinking we would have acomplete bed. They took our money and did not deliver the bed completely. They should be held responsible for their action.
Kathy of Bayonne NJ (12/11/07)
I puchased a sectional reclining sofa from Levitz in January 2007. Also purchased the extended warranty. Had the repair person in on Nov 30,2007 for a broken seat cushion. He stated that its covered under the warranty. He'll be back. Now I call and they state that all warranties are voided due to the backruptcy. Plus, extended warranties are good for stains / rips..not broken pieces.
Krishna of Redmond WA (12/10/07)
I bought a sofa and love seat for around $1600 and got it deliered to my apt on Aug 20th. With in 2 months, the cushion went down in 3 out of the 5 seats (both sofa & love seat). I called Levitz customer service on 11/02/2007 at 5:30 pm, spoke to Paige (ref #50407) and explained the same and asked either for a replacement OR a refund. She said the only option I had was replacement, which I finally agreed to accept. She said she noted down the conversation and I was informed that someone from support department will call me in next 24 hours. Having waited for a week, I called back and this time I spoke to Alley ref #50255. Same thing repeated, and I was told her manager will be calling me. I did not hear back from them. So I called back on 11/15/07 and got hold of Alley again. Alley informed me that her manager will call me in the next hour as soon she is available. Fortunately, I got a call back from Camille ref no: 50239 (Manager of Alley) this time. She said that I will be taken care and she said she placed a new order for the replacement sofa and said the delivery date is Dec 09 2007. Now I was waiting all day yesterday (12/09/2007) to receive a delivery or a call. I did NOT receive either. I have been calling since this morning, 9am PST until now 4 pm PST. I have been calling 888 538 2558 & 1866 538 4891. I have kept on hold for almost 2 hours. After my desperate attempts, I failed to reach a representative.
I'm out $1600 and almost 10 hours on the phone.
Gregory of Martinez, CA (12/05/07)
I purchased $2400 worth of furniture a week after they filed for bankruptcy. They never informed me they had filed for bankruptcy. Now they refuse to give me a refund or the furniture I paid for.
This feels like fraud to me. I should have been informed. They should not be continuing to sell items they can not deliver.
Yullis of East Elmhurst NY (12/04/07)
After speaking with a Levitz salesman and deciding on purchasing a sofa that I believed I was getting a good deal on, I was surprised to hear that the company was bankrupt and would not deliver my furniture. I was not informed by anyone at Levitz. I happened to find out when I called to see when exactly they would be delivering my furniture. I was informed at that time by customer service that I was to go down to the store immediately to get a refund. I am now left without a sofa and have to start looking again. I am very disappointed and upset.
Samantha of Brooklyn NY (12/04/07)
I purchased a sectional from Levitz with the extended warranty, and the recliner that goes with it is broken. I scheduled a service call and was told that they would send someone out to look at it. No one came on the day that was scheduled, and now I cannot get anyone on the phone to speak to about it.
I now have a broken recliner on a $4,000 sectional which I can't use. I cannot allow my three-year-old to sit on it for fear that it will snap.
Deborah of Fox Island WA (11/29/07)
On Sept 2, 2007 I paid Levitz by check for a sectional couch at a cost to me of $2,341.00. My delivery date was set for Sept 14, however was delayed to Sept 27--then Oct 19, and Oct 31, and Nov 21 and Dec 7th. After the 3rd time rescheduling my delivery date I called the 866-Levitz, only to be told it was delayed due to the manufacturer not keeping up with demand. The next time it was rescheduled, for the fourth time, I was told it was back-ordered. When I called Nov 28 I was told it was still back-ordered and was delayed until January 9, 2008.
I said I wanted a refund because I couldn't wait that long and was told due to the courts they could only issue me a store credit. When asked what she meant by courts, she finally told me of the Chapter 11 filing Nov 8, 2007. I then called the local Lakewood, WA store and spoke to the manager who verified this. She told me to call back in 48 hours and she would know whether or not the manufacturer would uphold the current orders in place or whether I would have to find something else in the store.
I am currently waiting for the 48 hours to see whether or not I even get a couch. I'm concerned that before I do, the doors will be permanently closed and I will be out $2341.00.
Lisa of Elk Grove CA (11/28/07)
We ordered a bed for our daughter for her 7th birthday. Originally, we were told it may be on back-order. We were okay with that but soon after we ordered the bed, Oct.07, we received a call telling us that the bed came into the warehouse for delivery and a date/time was set up. My daughter was so excited. After several calls from Levitz confirming delivery, FOUR times so far they've cancelled at the last minute. We actually cancelled plans, meetings, family functions to be here for the delivery. This so far has not happened. It is almost December and we have yet to see the bed. Also, each time the delivery had been cancelled by Levitz, it was for a damaged footboard, a damaged headboard, and all backordered. Yesterday, the rails were on backorder. Today the rails are defective. The bed is now scheduled to be delivered mid Jan 2008!! I am very unhappy with this company and would not recommend buying anything from Levitz.
They charged our credit card immediately when we ordered the merchandise, yet they still have not delivered.
Eric of Woodbridge NJ (11/19/07)
Levitz never brought my mirror that is a part of my bedroom set; and it is now 10 days and I still have not received a refund for my returned boxspring. The reason they give is their bankruptcy filings.
Patricia of Garden Grove CA (11/12/07)
I Purchased 3 dining table chairs, on clearance. I was told there would be no delivery charge. Because I am blind and elderly, I relied and believed the sales rep. I did feel the chairs for severe damage and was satisfied with the condition. However upon delivery I received damaged chairs and I was charged a delivery charge.
I called and spoke to the store manager and was told that because they filed Chapeter 11 Bankruptcy there was nothing they could do. She suggested that I call the Headquarters. I did and was told that I had reached another retail store in New York and there was nothing that could be done.
I am out the money I paid. I have chairs that I can not use. Basically fraud commited upon a disabled and elderly person.
Yessenia of Fontana CA (09/26/07)
I purchases a new matress, boxed spring and two night stands totaling over $1,000.00. I also purchased the protection plans for all items. I was told that it covers everything. LEVITZ was having a promotion in June that if you spend $1500.00 and open a new account you can have no interest until January 2010. I opened an account and was told that I qualified for the no interest until 2010. I ONLY OPENED THE ACCOUNT BECAUSE I QUALIFIED FOR NO INTEREST UNTIL 2010. My friend was with me that day as well, so I have a witness.
When the gentlemen who helped me (Johnny) printed out the purchase order I noticed that it said only for 6 months. I asked if he could reprint it with the proper promotional date of 2010. He then called the manager over to assist, and the manager gave me this long story on how it won't reprint, so he told Johnny to sign it off on the purchase order and initial by it and to write Jan. 2010. He also wrote my delivery dates by it a well. The salesman did so. He said that it would be no problem with the Credit Card company and they should have the right date noted on my account. Well, when I received my bill about a month later it still said the 6 months promotional period.
Bernard of Staten Island NY (09/26/07)
My new secetional couch is broken .When I reclined one day the bottom fell out and the clips that hold the springs has broken .Now the couch will not recline anymore.Two service tecs came out and called it abuse on my part pecause their is a stain on the couch that my protection plan will not cover I also have an extended warentee from them for no reason at all because they refuse to give me a new section to replace the broken one and it has only been 10 months.
Christina of Saddle Brook NJ (09/24/07)
I bought a coffee table and the leg broke off about one month before warrenty. The bolts of the leg ripped out of the sockets and cracked the sockets that the screws go into. I called to complain and they sent someone to take picture of the damage. Two weeks later they said after reviewing the pictures that they will not fix it. After they still refused I started writing the president of the company a letter every month and no one has responded yet. My table can not be fixed and needs to be replaced!
Bob Shockey of La Verne CA (03/17/07)
When we purchased a sofa and chaise, we were offered a protection plan, which we were told covered any type of damage. We were not provided with a copy of the warranty. Two weeks later, our puppy chewed two holes in the fabric on the front arm of the sofa. We called Levitz, who said that we would have to contact their warranty service. We did so, and they responded in a couple of weeks that this type of damage was not covered.
We then contacted the company that handles the extended protection plan, and the process took 2 months this time. The end result was that pet damage was not covered in the protection plan, despite what we were told. We will never do business with Levitz Furniture again.
Lisa M of San Francisco CA (12/02/06)
Well, if I could give this place negative stars, I would. My experience with Levitz is single-handedly the worst shopping experience I have ever had. Last May I moved into a new apartment and needed furniture. In July I purchased a bed, a couch, a night table stand, a chest of drawers, a coffee table and an end table from Levitz's online store, furniture.com. I paid for everything in full at the time I placed the order. So with a huge order like that, paid in full, you'd think I would be treated like a valued customer, wouldn't you?
My order was handled by the San Leandro store. My order was broken up into four separate deliveries. The bed was delivered and put together, but the delivery people didn't bother to bolt it together or include a crucial piece of the set-up to keep the mattress in place. I had to call and get a repair person to come out and tell me this piece was missing, and then wait six weeks for it to be ordered and sent to my house. In August, the coffee table was scheduled for delivery but canceled the day before the scheduled delivery because of a manufacturer's delay. I was told that the delay was indefinite, but I decided to wait.
About a month later in late September I called to ask about re-scheduling. I was told they couldn't tell me when it would be in. I checked back a week later on the website, and saw that a delivery was now available. I scheduled it, and the day before the delivery I was told it was not available. I re-scheduled for the following week. Again, it was cancelled a day before the delivery. Next week, same thing - except this time the woman who called to cancel said it had arrived but had been damaged and they didn't want to bring me a defective piece. Okay. I tried again the next week. This time it was cancelled and no reason was given.
I called the store and asked to speak to the manager. I was transferred to the warehouse manager who told me that it had been lost in their warehouse. He had been wandering the aisles, he said, looking for it but hadn't found it. I told him how upset I was and asked him to call me the next day to apprise me of the table's status. He never did. So, the next weekend (by this time it was early November) I called the company's toll free number and requested a refund, as well as a refund for the matching end table, which I could no longer use because I never got the coffee table. They told me I would have to drive out to San Leandro to get the refund in person. At this point, I really got upset. I placed the order online because I live in San Francisco and don't own a car. I demanded that the refund be processed immediately over the phone. I was told they would look into it and call me back.
The next week (fully eight days later) I got a call saying the coffee table was available and did I want it? Yes, I said, if it's really available, I do want it. So a delivery was scheduled for the next weekend, and guess what - it got canceled the day before because of a manufacturer delay. At this point, I lost my temper. I called the San Leandro store and requested a refund of both end table and coffee table. I was told I would have to come in person. I refused to do so (no car, live in San Francisco) and demanded to speak to a manager. The woman on the phone told me the district manager had refused to issue the refund and was too busy to speak to me, and that I would have to call the main 800 line to get my money back.
I called, and by now was so furious that I raised my voice to the man on the phone. He told me I would have to call the online manager, and that I was abusing him. I hung up, called the online manager, and they arranged for the end table to be picked up and told me that both items would be refunded. It is now one week later. I haven't received my refund yet for the coffee table -- the order for which now shows as voided on their website -- and no one has called me about it. The end table was just picked up, and when I demanded a receipt they told me they couldn't give me one. I debated not allowing them to take the table, but I decided I just could not deal with this company anymore. I therefore wrote one out myself and made the delivery guy print his name on it and sign it.
At this point I am fully expecting not to get my money back at all. It's only about $750 but who has $750 to throw around? I called the credit card company to find out if there is anything they can do to help me recover the money, but they say that since it's been more than 60 days the only thing I can do is to continue to try to get my money back from Levitz.
Donna of Ridge NY (11/10/06)
In early September of this year I went into levitz to shop for livingroom furniture. I found what I thought was a perfect set. Imade the purchase and set up delivery. Upon delivery of the furniture I noticed white markings all over the end tables and cocktail table. I also noted number holes through out all three tables. I can only describe them as pin holes. They make the set look absolutely horrible. I contacted Levitz and was advised that a inspector would visit and look at the furniture. The inspector did inspect the furniture and I was advised that the claim was denied. They said the wholes and white material all other the tables was intentional to make the set look weathered. I did not want a weathered look. In fact the pieces in the showroom did not have the same markings. If they did I would not have purchased the set.
I have furniture in my living room that looks terrible. I was not looking for a refund just an exchange
Guido of Aberdeen NJ (11/01/06)
My wife & I purchase a dining room set in the amount of $3,100. On that day I paid the sales tax and delivery charge with an American Express card and financed $3,100 with a balance due of $0.00. This financing was paid in full and the financing account with HSBC was closed by me back in 7/06. The two credit card companies can not do a thing because I got the furniture. Levitz Furniture was required to make 4 deliveries (9/16/05, 9/24/05, 10/15/05 and 1/28/06) on this order due to damaged during shipment and they gave me a store credit of $300.00 due to the damage of the furniture during shipment.
It is easer to pull my teeth out than get the store credit from them. As a result of all of the deliveries Levitz Furniture is trying to collect another $360.00 through a collection agency (I received the letter today). This is the exactly double of the delvery charge on the original order. So they are trying to get all of the deliveries payed for by me when they should be eating the charge.
Maria of Bronx NY (09/29/06)
I purchased a bedroom set from Levitz Sept 4,2006 It was delivered on Sept 11,2006! The set was DAMAGED I called EVERY number under the sun for an exchange and they are still giving me the run around! They keep making promises that a service tech will come out and make a report I still haven't seen anyone! I am very frustrated!Yesterday I went to the store where I purchased the set from (CO-OP CITY) and the manager was literally brushing me off! To make matters worse they gave me the warranty yesterday which should've been given to me on the date of purchase. He supposedly e mailed his supervisor and was to get in touch with me by the end of the day! Well it is exactly 24hrs since I went in the store and no one has contacted me about anything! I have been sleeping on the floor for a month,I wake up everyday with my back in pain!
Joseph of Garfield NJ (09/10/06)
Purchased entire LR set for over $3000.00 in 12/05. We rarely use the LR. It was July/06 and we noticed that the love seat right arm was internally collapsed.
After holding on for service for over an hour a man was suppossed to come then cancelled. He came the next week and never put in a report so again we called, hung on for and hour and got another guy to come at another time. He saw the arm was collapsed and said that Levitz would call or write to set up and appt. for repair. I rec'd a letter saying that they would not repair my very expensive and (new) under a year old love seat. No explanation and and they sent a letter so they wouldn't have to talk to us because they know the reaction they would get for this terrible customer service. Thet do not stand behind their products nor support their customers.
They just sell and then when they promise that you have a 1 year guarantee, they do not honor that either. You know I will never buy from them again nor reccommed that anyone else does either.
Katie of Pasadena, CA (07/13/06)
I purchased $3000 worth of funiture in May 2005 that was delivered in June 2005. I called in May 2006 to have the funiture removed due to the chairs breaking down and the poor quality. A tech came out and agreed that the chairs were broken down and parts were ordered May 1st. As of July 13th there have been no parts and no help with their customer service department.
Levitz's policy, at the time of puchase, was to take back funiture up to a year after deliver date, which is the same policy they currently have. I was told that because they filled bankrupcy in October 2005 the new owners will only repair and not honor their return original policy.
Preeyavrat of Stockton, CA (04/28/06)
I purchased a 6 piece sofa set, which include one center table and 2 side tables, with a 7-year warranty, in November 2002. Last year one side of my glass center table came out so I called the company to fix it. And additionally I complained about a seam tear on one seat of the sofa.
This was denied because, according to the representative, they did not cover the table if it was detached from the glued portion. The sofa seat cannot be fixed because I "did not report the problem when it started".
After about a year my another sofa seat got the same problem and I immediately called to open the claim. Strangely, it was denied as "the same old issue revived after a year".
Basically, they don't want to give service against the prepaid warranty.
Denise of New York NY (04/26/06)
I purchased furniture online with Levitz on March 3, 2006. I was told that it would be delivered on March 22, 2006. The delivery date was then changed to April 19, 2006 - almost 1.5 months after the original order date. The furniture I received was delivered damaged, and I was told to contact customer service. When I called customer service, I realized that the same furniture I purchased at $949.00 + tax was now on sale for $399.00 + tax. I requested an adjustment, and was told that they do not give out adjustments once furniture has been delivered. I also asked for them to pick up the furniture, and was told that they would pick it up, and would charge me a re-stocking fee of 25%.
Maria of Foster City CA (04/14/06)
I bought a Bedroom set for my daughter at Levitz and the delivery date set up was for a month later which is a long time, after waiting a month for my delivery I called to confirm and find out the time for the delivery the guy at the phone tells me the delivery has been re-scheduled for 3 weeks after the original date due to some problems with the manufacturer. I asked when where they planning to call me and let me know of the changes? Of course they don't know what to say.
I said that I was going to cancel the order and the person on the phone says "You can do whatever you want all I know is your new delivery date" (great customer service hah?) Later on the day I went to the store to talk to the manager and all I got was we go by whatever they say. The worst customer service I ever received in my life specially with such big purchase. Finally tired of being treated like I was nobody I asked him to return the merchandise he warned me of the 20% they keep if for any reason the merchandise needs to be return. (another little detail the salesperson did not mention) so I endep up paying 20% of my sub-total for the worst customer service. So Think twice when you are about to buy from LEVITZ because they will get one one way or the other.
Adrienne of Clayton CA (04/04/06)
Love seat was purchased as a gift. Required repair to the frame (possibly due to damage on delivery). Couch is now past warrantee (just over one year) and frame has come apart where repair was poorly done. Contacted customer service to see if frame could be repaired properly this time. Customer service said that would not do it since orignial warrantee has expired. The repair work apparently has no warrantee period. Upon inspection of the frame my daughter found that it had a crack the entire length of the frame and there were loose nails that fell out when she opened it.
Couch is unstable. It must be placed against a wall. My daughter has now done another temporary fix. The fabric (which we purchased a five year warrantee on is in very good condition. It is the poorly constructed frame that is the problem
Amber of Corona CA (03/18/06)
Like many of you I purchased a bedroom set and a living room set from Levitz Furniture. After ordering we picked our furniture up becuase their delivery times were months away. After picking our furniture up from a location about 40 miles from us we had problems with our sofa within 60 days. Our sofa cusions started to tear at the seams. After many tries to contact customer service I got no where with them. It took 6 months to get a tech to come to my house to inspect the now ripped cushion covers. They said they would go ahead and replace them just this once but that this was a one time deal. About four months later we still did not have our cusion covers and after many phone calls again we finally got a tracking number out of them.
The day they were supposed to be delivered we never got them. Come to fine out they sent them to the wrong address. After prying the address out of them my husband had to search for them. They indeed were at someone else's doorstep. These covers lasted about 2 months and then again started to rip. They refused to do anything for us. I finally gave up after many attempts until the sofa zippers broke. I started calling again a month and a half ago and go no where the first two tries. Finally a lady told me they will not fix them even though they have been broken since we purchased the sofa in May of 2003. She told me that these covers were available for purchase for $150 each cover!
This sofa only cost us $800 but now I have to pay $600 to get these covers replaced. I told her to check to see if they are available and either way to call me back because I cannot handle my couch looking like junk. I put these sofas on the Levitz credit card and that is a hole other issue in it's self. After all this Levitz offered me a $25 credit for all of my trouble. Everytime I call their CS dept to complain about this sofa they remind me about my $25 credit. Keep it!!! P.S. The bedroom set is horrible also! The armior door fell off and we can't fix it.
Shannon of Fairless Hills PA (03/17/06)
We purchased a sofa and loveseat from levitz in March 2005. About a month ago I noticed that everytime you sit on the sofa it makes a noise and it sinks very deeply. The sofa also looked like it is sinking on one side. I also noticed a tear in the fabric under a cushion on the loveseat. I contact Levitz customer service department and they arranged to have a technician come out and look at the furniture since Levitz does have a 1 year guarantee on all merchanidise (as per the back of my receipt). The tech arrived and concluded that both peices were unrepairable.
I called Levitz customer service a few days later and asked them when can i expect the new peices to be delivered. I was placed on hold for 20 minutes and then a supervisor gets on the phone and tells me that the technician was erroneously sent to my home and that a service call should have never been placed. We are no longer in their servicing market and they will NOT replace anything. They also told me that they are no longer Levitz and they are not honoring anything Levitz previous commitments.
I told her I was going to contact the Better Business Bureau and she told me to do what I had to do! This does not seem right or legal. I did go on the Levitz website and it does say that the new owner promises to uphold Levitz service standards and all their previous commitments. I am now stuck with furniture that is visibly broken!
Maria of North Las Vegas NV (03/17/06)
Three pieces of furniture were purchased on Nov 25, 2005. The promised date to get to pieces of furniture was 2 weeks from the day it was purchased and the third piece was going to be available in the begining of January of 2006. When it was time to pick up the furniture a representative from Levitz called to say that the pieces were not going to be available until 1-25-2006 because Levitz had gone bankrupt and the merchants were not getting paid until the new company paid Levitz' the debts thus I could not get my furniture on a timely manner.
When this was mentioned to me I wanted a refund and they proceeded to explained that because the previous company went bankrupt I could only get a refund throught the Bankruptcy Court and it was not guaranteed that I would get my full amount back. For this reason I decided to wait until I got my furniture on 1-25-06. I waited when it was time for me to get the furniture and Levitz said on 1-25-06 that the furniture was damaged that the they were going to reorder the pieces, the promised date then was 2-09-06, then it was 2-16-06 then it was 3-01-06 and then 3-30-06.
On 3-16-06 Levitz left a message on my answering machine stating that the pieces had been discontinued and that they were going to give me a store credit.
Andrea of Massapequa NY (03/03/06)
I ordered a 2 piece sectional in November from furniture.com for $1700. It was scheduled to be delivered on 2/11. The first half of it was, but it came damaged and defective. The other half was not delivered because it was damaged, as well. They told me it would be delivered 3/14. When I tried to call and speak to someone about the damaged piece in my home, it took numerous attempts and I was put on hold and disconnected numerous times.
I was then informed that Levitz had filed for bankruptcy and would not give any refunds to orders prior to Dec. only store credit. I was furious. I was told that it would be inspected and if deemed fixable, I would be forced to keep it. Fortunately, it was unfixable...I then tried to cancel the other half of the sofa that had not been delivered. I called and cancelled it, only to recieve a letter 1 week later from Levitz informing me that it would now be delivered on 3/31, not 3/14...obviously, someone did not get the cancellation message, even after I asked for a confimation # and/or for my cancellation and was told that it was not their policy to do so.
After numerous calls, I requested to speak to supervisors and was put on hold for over 25 minutes and forgotten about or disconnected. This infuriated me even more. I finally was able to speak to a rep who told me the original person who took my cancellation did not have the authority to do so...He told me that I would be able to receive a new couch in place of my damaged one...I did not want the same exact couch, so I fought with him until he said I can have a store credit for the full $1500, 3 business days after the couch is picked up. ($200 of tax and delivery would now have to be disputed with my credit card company) I am currently awaiting the pickup of the couch and my credit.
Stacy of Jamaica NY (03/01/06)
I purchased a couch from Levitz 5/18/2005. On 1/20/2006 my couch is falling apart I am very angry about this, I purchase insurance from guardsman for my furniture in the event something should happen to my fabric they promise to fix or repair my couch. Lo and behold as I mentioned above my furniture is falling apart I schedule an appointment for a guardsman representative to inspect my couch, app. was from 12-4pm no one showed up. I called the department and was told the technician is running late, I am still waiting on the technician.
Their service stinks. A friend of mine bought a bedroom set from levitz, it took them 6 months to get it delivered. they told her upon purchase her furniture was in stock but her delivery was late she demanded a refund but they tried to issue a store credit instead she eventually received her furniture. I would like my money back I do not want them to replace my couch under the insurance agreement.
Lois of Sun City West AZ (02/27/06)
On Oct. 16, 2005 we ordered furniture from Levitz, a sofa and loveseat. They asked for a check for the depoist, which we gave them. The check cleared our bank the next day. After many changes in the delivery date and false excuses we cancelled our order on Nov 28, 2005. We were told a check would be mailed to us and we would receive it between 12/6 and 12/14, 2005.
Same as with the furniture, we did not receive the check and got lots of excuses for the delay. On Dec. 26, 2005 we were told that the new owners of Levits would not honor any contracts or obligations made prior to Dec. 17, 2005. We were told we would have to have an attorney contact their attorneys for more information.
(Editor's Note: Levitz went through a bankruptcy proceeding and Lois was most likely one of the thousands of unsecured creditors who received nothing on their claims.)
Paqsqua of Richmond Hill NY (02/25/06)
I purchased in Sept 2005 a living room set, it was delivered on time, but the love seat was damaged, Levitz sent someone to look at the damage and stated it could not be fixed they had to replace it. Since October they have given me several delivery dates as to when I will get the replacement and keep cancelling. It is now Feb 25 and I still do not have a new love seat. I have gotten no help from them at all.
Anthony of East Meadow NY (02/23/06)
My wife and I ordered a dining room set on September 20th 2005 from Levitz Home Furnishings. We were promised delivery in October, 2005.
To make a long story short the delivery date was pushed back so many times that we still have not received our furniture at it is 2/23/2006! I have gone the store several times, spoken to managers and sent e-mails. Several times we were promised a delivery date only to be told it had to be changed. Levitz sent me a $240 merchandise credit, with which I can do nothing - we just want our dining room set.
The set was paid in full on a credit card but federal law restricts the time that you have to make a claim. We had been fed a line of BS from everyone regarding bankrupcy proceedings, new owners etc. This is the WORST service and company with which I have ever dealt. Now we are going to be forced to puchase a more expensive set that we don't even like at much. The customer service here stinks. I really hope I can save someone the headache of having to go through what I have gone through with this company.
R. of Lafayette Hill PA (02/21/06)
My wife and I purchased a new bedroom set. One of the pieces was damaged upon delivery, but we did not see the damage until after the delivery people had left (of course, being private contracted delivery people, they did not mention the defect). It was on the back of one of the nightstands. I called Levitz, who sent a person out to inspect the furniture. A week later, I received a letter saying that Levitz agreed that it was a manufacturer's defect.
Four-and-a-half months, many phone calls, and many false promises later, I finally received a phone call saying that the part could not be sent to our market and that, initially, a store credit of half the purchase price of the merchandise could be sent to us. However, when I relunctantly agreed, because Levitz "closed" their market in the state of PA, that they could not even send us the store credit.
I then asked for them to send the store credit to a family member who lives in an "open" market in Northern NJ. I was informed that was not an option because the case was regarding a purchase in PA. Interestingly enough, I can go to Furniture.com (Levitz's online furniture store) and purchase the exact same nightstand. So the piece is still being manufactured and therefore the part is still being manufactured. Levitz has filed for bankruptcy in PA, and I completely understand why they went bankrupt. Customer service is key when dealing with large pieces of furniture that need to be delivered and repaired, if defective. And Levitz (including the parent company) has terrible customer service. So basically, I'm stuck with a broken piece of furniture that cannot be repaired and the entire bedroom set no longer has a valid warranty on it.
Darryl of Victorville CA (02/17/06)
I have a defective bed mattress and box spring, I purchased from Levitz.There was a technition that came to my home to inspect the items,However in his initial report he found that the mattress was visibly defective, but no gave no real attention to boxspring. After I explain to Daniel that I personally felt springs bulging from the left side at the foot of the boxspring, and the springs on right side were straight, his words to me were "we are only going to replace the mattress".
Diana of Brooklyn NY (02/16/06)
My husband and I ordered a living room and bedroom set from Levitz in November 2005 before we were moving to our new apartment. We moved in to the new place on November 15 and were living with no furniture at all. My husband, 1yr old son, and I were sleeping on an air mattress. We were originally given a date for early December 2005. The day before the delivery I called the store for the time frame and they said it was pushed back to February 2006. They supposedly sent me letters to inform me, but I never received them.
When I did get the letters they were post marked after the delivery date. So I wouldn't have known that my furniture wasn't coming until the day of my scheduled delivery. I ended up having to go back to the showroom in Staten Island and I was told that nothing could be done for me. I ended up choosing 2 totally different sets in order to get them delivered sooner. Then the day my living room set was to be delivered the driver never showed up and then had the nerve to tell customer service that no one was home at the time of the delivery.
Not to mention that the driver said he showed up after the time frame we were given. I had to wait until the end of January 2006 to get half of my bedroom set. The other half was scheduled to come on Friday Feb 7th, but yet again the driver never came and then told customer service that no one was home for the delivery.
Debra of Boonton Twp. NJ (02/14/06)
Purchased a credenza and mirror which was displayed and described together on their website as a set with one price. When we went to the store they priced them separately. Because the credenza was on sale until only the next day, and it was the only one in the state of NJ, we took it. We were given a discount on the mirror (which we're now told we cannot return because it was marked down) and told to call Cust. Service/Corp and if they ok'd the fact that it showed as a package online, he would honor it and adjust the pricing.
Cust. Serv/Corp tells us they can't make adjustments--only the store. Both are finger pointing. Then after two days for a total of 6 hours on the phone the Store Sales Manager finally admitted that she could make the adjustment, and WOULDN'T. Every time we tried to explain to everyone and to show them other examples of how what they were telling us was inconsistent, we would be hung up on, transferred, or told they weren't there so they can't comment -- in addition to "that's not what's written here" Well who the heck do you think wrote the notes? Not us. It was their company employees and the notes were written to their benefit.
Linda of Green Valley CA (02/08/06)
I purchased a sofa from the Levitz store in Stevenson Ranch, Ca. in June of 2004. Approximately 6 months later, the two cushion covers started ripping. After several attempts to contact Customer Service, I had to go into the store and have them contact them for me. An appointment was made to pick up the covers and were picked up when promised. I was told new cushion covers would be sent out in 2 to 3 weeks. Surprise, they never arrived.
Each time I called I was given another delivery date. I believe it was the fourth call and I was told there was a problem with the order. Appears it got lost but was promised everything was straightened out and I could expect them to be shipped by Jan. 10, 2006. Nothing. Called again and this time was told someone would have to call me back.
Two weeks later, I received a message saying the manufacturer no longer makes the covers but and they did not know if my back order would be filled and if I had not received them by the end of February or beginning of March I should call Customer Service and see what was up. It has been 7 months since they took the cushion covers and I would like them to either get the covers sent to me asap or they can refund the price of the sofa. I am very frustrated, as I am sure many customers are, and want this resolved but do not know what to do to get some results. Thank you so much for anything you can do to help me with this situation.
Lynnr of Pacifica CA (02/08/06)
Part was due to arrive in January 2006. No personal contact with Levitz. Keep sending me the SAME e-mail (sorry for your inconvencince trying to track order) I have even asked for a simple phone call. They are so unprofessional I don't know how they are still in business. I just want the part so I can have them install it. And be done with this compnay! Also a chair I purchased has had to be adjusted 4 times now. I spent over 3,000 for this furniture. Never again with Levitz.
Janice of Bronx NY (11/27/05):
In July of 2005 my husband and I purchased a livingroom set consisting of a sofa, loveseat, cocktail table, two end tables and two lamps. These items were scheduled for delivery on July 21st. This began a sequence reschedulimg events. Levitz e-mailed and sent me letters rescheduling our furniture at least ten times. We went from a adelivery for July to a delivery for December. Furniture was paid in full using a credit card.
We went up to the store in August and they told us they could not do anything about this and that we would have to contact customer service. Customer service just continued to reschedule our furniture until I contacted Mr. John Dillard Edelman at 212 7048174 who is in the amedia department for LEVITZ. Mr. Edelman put me in contact with Candace Wilkins who apologized for the inconvenience.
In November my husband and I returned to the Coop-City store and asked for a refund. The assistant manager who had told us previously that he could not do anything offered us the floor sample. We refused the floor sample since this was not wr had contracted to buy in the first place. Two weeks later Levitz sent us a standard letter of apology and a gift certificate for $250.
The gift certificate is not compensation for the furniture that we do not have and the waiting. We had given away all our old furniture in anticipation of the new furniture. How can a $250 gift certificate compensate for our loss furniture and the fact that we were purchasing $6000 worth of furniture? How can we go back into Levitz and redeem a gift certificate for furniture when we never received furniture that we paid for originally?
Patricia of Hayward, CA (11/12/05)
Sept. 4, 2005 I purchased a leather sofa matching recliner and a side chair. I paid in full and was given a 'tentative' delivery date in 4-6 weeks. I have received two letters and one phone call and now my latest 'tentative' delivery date is December 7th. I called the store and spoke to a manager who claimed his computer still had my scheduled delivery date at November 18.
I have no furniture in my living room. According to my paperwork, if I cancel the order they keep 20% of the $3500 price - that's a lot of money! Why should I pay because they are incompetent?
Adele of New York, NY (11/12/05)
I see I am not the only victimized consumer who paid Levitz and months later still had no delivery! On August 27, 2005 I paid for my sofa and was told that it would be delivered September 23rd. I asked if there was any way I could get it earlier but was assured this was the first possible date. Then, I received a letter saying the "anticipated delivery date" was Sept. 30, then October, then November 11!
In early November I called to find out if my delivery would be in the morning or afternoon and I was told it was now scheduled for Nov 12th. Since my coop does not allow weekend deliveries I called to confirm delivery for the first available weekday (11/16). I just called to check on the time of my delivery, and a machine said my new "anticipated" delivery date was now Jan 4, 2006!
4.5 months after they processed my credit card and they won't even commit to that date. They continue to sell that very sofa on their website stating "deliveries are fast -- in days, not months as with some stores…. we let you choose the delivery date before you check out so there's never a question as to when you'll receive your furniture."
Debra of San Mateo CA (11/8/04):
I saw a advertisement about a big sale that was going on back in July this year. I walked into the store and chose to buy a set of sofa and coffee table with two side tables ... all together for one price. I bought it. I was then told by the salesperson that the sofa set was available to be delivered to me on the folowing weekend after the purchase, but they wouldn't have the tables available until the first week of August, so I agreed to wait for the tables. So I got the sofa and waited for the tables but when the day of the delivery approached I got a call from the costumer care warehouse saying that the delivery was going to be cancelled and set up for another week or month depending on their availability.
I said ok and waited for the next couple of weeks and a day before the delivery date they called again to cancel since they didn't yet have the tables. I tried to talk to the manager of the warehouse and it was impossible but they told me that the tables were very popular and I had to wait until the month after or go back to the store and choose something else.
I offered to return the sofa since they didn't have the tables available but they refused. Without any choice I chose to wait for the next available delivery when they promised to have the tables available. The story repeated and today, November 7, I still did not receive the talbles and I went back at the store where I bought the set and I spoke to the manager explaining my situation and I was told that there was nothing that he could do except offer me something else.
I did not found anything to mach and I saw the tables being shown with another sofa to be sold as well. I asked the store manager to let me take the floor samples with me and he said no. I argued with him and said that it was false advertisingt to sell or put in their showroom what they didn't have available and he didn't care, saying it was not their fault and he was not the big boss.
The purchase cost me $1,200 and it is imcomplete and I don't know when I will have the rest of the set.
Carrie of Manchester NJ (10/26/04):
My husband and I purchased a bedroom set from Levitz July 3rd to be delivered to our new home the middle of August. The day before delivery we received an automated message confirming delivery. They had the wrong address. When I contacted them to correct this I was told that only one of the 10 pieces of furniture ordered was going to be delivered. It was not the bed. We cancelled that delivery so that all the items would be delivered on the same day.
Three weeks later after having to sleep on the floor we again received an automated confirmation of delivery. Again, to the wrong address. We called and corrected the mistake. The furniture was delivered with the wrong mattress. We contacted Levitz and had to wait another week for delivery. They didn't show up. We contacted them to find out why and it turns out they went to the wrong address.
My husband rescheduled the delivery and was told that they would bring the correct mattress, but there was no availablity to pick up the incorrect mattress until the end of November. That would be 2 months. I contacted Levitz and told them they either pick it up the same day they deliver or it is going in the trash. They agreed to pick it up the same day, but then they did not show up again. They claim no one was home, but the notes the driver had described a house that was not ours.
My husband was required to take off several days to stay home to accept delivery on this furniture. Then they do not show up and when they do they bring the wrong items. While we are not suffering from anything more than inconvenience, it has soured my opinion of Levitz Furniture. I found everyone to appear helpful, but nobody actually did anything to help.
Rosalie of Bronx NY (9/24/04):
On July 12, 2004 I ordered a sofa and love seat. The order was placed on the Levitz Credit Card. We agreed with an August delivery date. I felt this would be ample time to have my living room painted and remove the living room set which was presently at my home. In the beginning of August, I asked to have the delivery date moved to August 17, 2004 so that my daughter would be home to accept this delivery. All seemed to be going well, until I started getting messages from Levitz customer service. The August 17th date was changed because the merchandise I ordered was not in. The new delivery date was August 24th. At this point I began to panic, because was daughter was getting married on September 18th, 2004.
Just before the August 24th date, Levitz left me a message that the date was being changed again. At this point, I began calling the store where I had placed the order. I left messages for Mr. Moreno, Mr. Gilbert, and Mr. Jerry Cook (district manager) not one of them called me back. I also received some aggravation from one of the girls who had taken my calls. (I explained the whole problem to her. When I spoke to her a short time after that same day, she said, "why are you calling again?) I'm sorry I didn't take her name. By this point I was in tears, because I felt that getting this living room set in time for the wedding was not looking promising.
I also called the corporate office to complain about the store. The people at the corporate office were at least more understanding and kind. I then was promised by the store a delivery date of September 14th. Once again when I checked my messages, this date had been canceled. Now panic really set in. Four days before my daughter's wedding and no living room set. Prior to this date being canceled I went into the store in person, asked if I could buy the floor model so that I could at least have my living room set and was turned down. I had also made this request via the telephone at this store and had been turned down.
When I went into the store, I spoke to a man by the name of "Izzy". He never even got up off his chair to even walk around and perhaps have me select something that would arrive in time for the wedding. I had scheduled everything around Levitz delivery date.
Now I was in tears. So four nights before my daughter's wedding I had to try to find a store that would have a living room set within my budget and could deliver0 by Friday the latest (September 17th). So after work, I went to Seaman's Furniture on East 125th St. NYC. I didn't leave the store until 9:15 p.m. The next day I called Levitz furniture to cancel my order. I was told I would have to go into the store in person, so I did.
The problem now was that the color scheme didn't match because the sofa and loveseat were a different color than the one's I had ordered at Levitz. I also was told that several customers canceled their orders because of the same problem I encountered at this store. I feel that I should be compensated for the painting of my living room and also for the extra time and phone calls made to the store and the corporate office.
Rita of Berlin NJ (9/21/04):
I bought a chair and ottoman from Levitz in March of 03. Recently I noted that the chair is fraying and tearing. The chair is all one piece and no separate cushions. I live with my 2-year-old grand daughter and my furniture is not abused. The service man came out to my house after much complaining from me. He looked at the chair and told me it was poor workmanship that not enough material was used to keep the chair from fraying. He also said that he would put in for a replacement seat and it would be mailed to me.
Now I receive a letter telling me again that my warranty is up. I realize this and don't understand why if the product is not made properly to stand up to use then what good is it. I an now stuck with a piece of junk that I don't want in my living room. I do not need a new chair just a repair so that my living room looks half decent.
Richard of Butler NJ (7/28/04):
Me and my fiance purchased the corner living room set. It was delivered defective. Levitz give me a number to call for service. The furniture was purchased back in the end of April. I made 6-7 appointments, but the service company actually showed up only one time. They either cancel, or can't find the address. Each time, I have to take half a day off and the furniture is still not fixed!
Miriam of Covina CA (7/22/04):
My father who is 80 years old recently downsized to a retirement community in Riverside, CA. The only piece of furniture he needed was an entertainment center. I accompanied him to the Levitz Furniture Store in Corona, CA and we found one that was not too large for his smaller home. When the piece was delivered it was obviously not right so he refused delivery.
He immediately called the store to get a refund on his credit card. He was told that he could not get a refund but could have store credit. He said he did not need or want anything else in the store he wanted a refund. So he contacted his credit card company and they denied the charge for Levitz. The Levitz store called at least three times to schedule the delivery of the same entertainment center. They even tried to show a delivery receipt to the credit card company dated July 2, 2004 as proof of delivery but it was not signed by my father and he was not even home on that date.
I consider the actions of Levitz as harrassment and fraud.
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