Complain about a product or service

Levitz Furniture

Entisar of hayward, CA May 27, 2009

I went today to Levitz located in Stevenson in Fremont CA to buy Sofa set and two twin beds for my kids, my little on had a key in his hand, the managers asked us to take it from him and we could not, he is only 2 and was crying too hard, anyway, I pormised him nicely that he would not do any harm with it, he had asthma and I was not able to stress him anymore, in few minutes we nearly decided what to buy, and we found the manager screeming in our face that if the boy scrathced anything we have to buy it,

I asked him to speak politely but he was screemimg and shouting in our face and speaking in a very horrible way, we relized it was some sort of dicrimination as we were two muslim ladies, he ended up kicking us out of the store, teh was unfortunate for him due to the amount of money we sepnt is teh nesxt store, and was unfortunate again for him as I promised to tell this story where ever I go. Very very very bad customer service, or in other words, there was no customer service at all, something much lower than that.

Sameer of Anaheim, CA May 25, 2009

I bought the sofas, dinning table, chairs, living room table from levitz in 2007 - 2008. My sofas have been replaced by them 2 - 3 times because of quality not given to us as promised and now we are stuck with sofas that are not worth the money that we paid for (3000) and since levitz shut down there is no one that can help get what we would have expected after how much money we paid.

Avelino of Brooklyn, NY May 5, 2009

I purchased a sofa from Levitz two years ago. I paid the bill in full the first week in February 2009. After the payment was received I started to get letters from HSBC claiming that I owed 101.00 dollars. I called them and stated that I had paid the bill in full.

In turn, they stated that I own the money because I was enrolled in a payment protection. I never sign any papers for payment protection, it that was the case, then I did not need to pay for the furniture because I was layed-off Sept. 2007. They insisted that I called and cancel the protection, which I did not do because I never enrolled the protection. I am refusing to pay the 101.00 because I never enrolled in debt protection.

Darlene of Mission Hills, CA April 15, 2009

I purchased from Levitz Furniture store in July 2007 with terms that stated no interest no payment until 2010. A few days later I purchased additional furniture with different terms that stated no interest and no payments until 2009. Some months later in 2008, HSBC called to inquire about why I had not made payments and demanded payment with interest. I stated the terms of my contract and they informed me that I had to pay for debt protection (which I never ordered). I informed them of this and could not get any resolve.

I tried to get in contact with Levitz without resolve. Levitz filed for bankruptcy and left customers without any recourse. HSBC began harassing phone calls several times a day. I tried to get them to send me paperwork showing what I ordered and the terms of my agreement; since they were claiming something contrary to the original terms and agreement. They replied in writing that they could not comply with my request. They just continued to apply interest and debt protection to the accounts against my protests to these fraudulent charges.

In Sept. 2008, HSBC sold my account to a collection agency that is now attempting to bring legal action against me. The original debt of 6700 dollars is now nearly 10,000 dollars plus legal fees and more interest. I cannot believe I am being sued for Levitz' and HSBC's fraudulent practices. They have slandered my credit, stressed me financially and emotionally, and sent my health into decline. How do large companies get away with scamming consumers in this manner? Where are consumer advocates in California? The current economic pressures are taxing enough to the average citizen; why do we have to endure corporate scams as well? Can someone stop HSBC's consumer rip-off practices?

Alberto of Bronx, NY April 13, 2009

On August and September 2007 I made purchases at Levitz Furniture, My purchases came up to 2,756.02. They gave me two years to pay for the merchandise. I was ready to pay for the merchandise last month after receiving my income tax last month. I found out yesterday that I had a balance of 3,185.74. A supervisor from HCBS card services told me that I had been enrolled in some kind of credit protection for 24.80 a month and that the charges during the period was in the 432.00 range.

I was astonished to find out that according to them that I supposedly checked off a box in the application for this service. I never agreed to enroll in this credit protection and I do not recall checking any boxes that I agreed to pay 24.80 a month. That is ludicrous! I do not believe in this kind of service and I decline it whenever I apply for a credit card.

I requested a copy of my application to see if this is accurate. I feel that I have been taken advantage of by Levitz/ HCBS Card Services. In addition to them claiming that I enrolled in this service, HCBS Card Services failed to deliver monthly statements to my address. They sent me my statements sporadically and I would receive statements every 7-8 months from them. I received a statement in July 2008 and I saw a high balance.

I called and was notified by a representative that this extra amount was a finance charge that would be incurred if I pay my balance after the two year grace period. Also I have a sixteen digit account yet I was never given a credit card where I could check my account balance. I was being charged 24.80 monthly without my consent and without me being informed. I feel that my rights as a consumer were violated and I never had a chance to even cancel this service. I was unaware that I had been enrolled and paying for credit protection.

I never opted for this service optionally and I know that Levitz Furniture/ HCBS Card Services enrolled me in this service fraudulently. I am more than willing to pay for the merchandise I purchased which amounts to 2,756.02. I want to make that payment in one lump sum . However; I feel like I have been deceived and taken advantage of by these people and nobody was willing to help me from any department. I tried to mediate a resolution with them but nobody is willing to help me at HCBS. I did manage to put in a complaint through their credit protection department but I need help and counsel with this matter.

Michael of Brooklyn, NY April 10, 2009

I too fell into Levitz scam. I bought a bed and a mattress from Levitz in 2007 and was told that I would have no payments and interests for seventeen months. I became unemployed in October 2007 and just returned to work on March 23, 2009. My repayment began in January 2009. I made two payments on my account as that's what I could afford.

I began received calls from HSBC stating that they are now collector for Levitz. I am receiving calls at least five times a day. When I checked my payoff balance I was told my balance is 2600+. However, my original payoff balance was 1800. I asked HSBC about this and they told me Levitz added 600+ of interest to my payoff balance because I did not payoff my original balance within that seventeen months that they told me I would not have to make payments and interest would not have accrued. That's fraud and taking advantage of people. To top that off my monthly payments that am making is also subject to interest.

Levitz should not be getting away with this scam. Am sure there are many people with this issue and something needs to be done about this.

Shajeda of Jamaica, NY March 17, 2009

I bought the 3 piece Livingroom set and 1 extra sofa February 2007 with no payments for 2 years.There was no payments due with them for 2yrs and I owe them 3679.94 and In the Last month they send me a bill of 5,559.00 which includes 1,879.06 of finance charges at 24% APR. When I called to find out, i found that they are OUT OF BUSINESS. They Ref me to MMI to Consolidate which would be the full amount plus 9% The Quality of the furniture is good I am willing to pay what's owed which should be the the 3,679.94. This is what was promised

Syed.k.raza of Canoga Park, CA March 11, 2009

I bought the dining set and sofa set in october 2006 with warranty for 2 years.There was no payments due with them for 3 yrs andi owe them 3173.14 and i send a check before the due date and they they never cashed it out. Last month they send me a bill of 5744.63 which includes 2556.41 of finance charges at 24% APR. When i went there to find out, i found that they are OUT OF BUSINESS.The Quality of the furniture is not so good, it began loosing it lustre and shine within a year and when i complaint to them they told me someone will get back to you.But noone seems to care about it.I have no job at this financial time,its very hard to pay the finance charges.Please help me out regarding this matter.

Denise of Bronx, NY March 4, 2009

Me & my family moved into a new apartment in August 2007 and we purchased the Kims Cottage bedroom set for our daughter. After only more than a year the bedroom set is falling apart. Along w/ the purchase we paided for warranty w/ Guardsman now the furniture needs to be covered and no one could be held responsible. im dissatisfied with the services. Now i understand why Levitz is out of business.

At a time of this economic crises im banking for my buck. Now my family is growing and i have no use for the damaged bedroom set with the way it looks all Stained w/ broken drawers.Im sure that Guardsman is still in business w/ everyone money for their warranty so they should respond for the damages. i also feel there is no purpose to file this complaint if there is no outcome.So shame n you the least of my request is for the money for the warranty so i could invest into something new. I feel RIPPED OFF!!!!!!

Quilvio of Passaic, NJ February 26, 2009

When I went to Levitz store Louis gave me furniture for two years now when I paid the total amount by the two years the bank HSBC says that the contract was for 22 months instead of 24 months the bank is charging me around 3500.00 more but the case is that furniture when out of business What can I do were to go I lost the papers but someone in the US has to help me

Almost all the furniture has soome damage like the bed the mirror, the child dressing totally a disaster

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