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Patrice of Massapequa Park NY (01/08/08)
On March 25, 2007, I purchased a couch for my home den. The couch was delivered on or about 4/21/07. After a short period of time the latch which held the couch from separating broke and the couch would separate when someone would sit on it. We called Levitz and someone was sent over to fix it. Recently the latch broke again and the couch started separating again. I called Levitz and informed them of this and told them I would like this problem fixed again, or I want to return the couch (which is still in new condition). I was told Levitz is going through liquidation now and they will not only NOT accept a return of the couch, but they will NOT fix it. We bought this couch on a No Payments/No Interest deal for 12 months. We have not yet made any payments because the 12 months are not up. I feel Levitz should take the return of my couch and void the payment deal or recify this purchase by fixing the couch. The 12 months will be up at the end of February 2008 and if the couch is not paid by then, I believe I must pay interest for the 12 months. With this stipulation in the agreement, I don't want to pay the interest for the 12 months, but have no other recourse to get my couch fixed or returned. I'm just looking for Levitz to show some goodwill and stand behind their product, but I'm wondering with their liquidation and my 12 month payment agreement if time will allow me to be patient enough for a solution. Can I legally refuse payment until I get the couch fixed or returned? And if so, will I be responsible for the interest of the past 12 months?
Andrew of Jackson Heights, NY January 7, 2008
Andrew of Jackson Heights NY (01/07/08)
I purchased a dining room table set. Merchandise was delivered, chairs were damaged, screws fell out, cushions fell off, arms fell off. I contacted the store and was referred to customer service. They said technician would come Dec. 3: no show. They promised Dec. 4: no show again. An email was sent to me in regards to this; I explained what was going on; and still they have not corrected the problem. They have not returned any of my calls to date.
I had to use lawn furniture chairs for my guests on Thanksgiving and Christmas. Gildalina of Bronx, NY January 7, 2008
Gildalina of Bronx NY (01/07/08)
I bought a living room set on 11/22/07. Around 12/15/07 I tried to return it, but they told me that the company was in bankruptcy and no return was allowed. They delivered only three pieces of my furniture, and the love seat was supposed to be delivered on 1/3/07. I called them again on 12/18/07 trying to return the pieces that I already have at home, but again they told me I can't. On 12/27 they called me to send me the love seat asap. I told the lady that I was trying to return the pieces that I have at home and to cancel the delivery for the love seat. Their answer again was "No."
They canceled the delivery for the love seat without telling me. I called on 1/4/08 to find out what happened about my delivery (loveseat), and they said that it was voided. It is not my fault they went to bankruptcy. I would like to know what are my rights to make them to take the furniture back and take the charges from my credit card. Rosalie of Concord, CA January 5, 2008
Rosalie of Concord CA (01/05/08)
We am so disappointed with this company. We have been loyal customers for more than 20 years. Our entire house is from Levitz. The First week of November we purchased a couch and a love seat to the tune of 3000.00. We purchased a warranty as well. ALL CASH MONEY. Our furniture was delivered in late November. We had it one month. On New Year's Eve the entire frame broke on the sofa. It is no good to us. You can't even sit on it. I've called the 800 number on the warranty information for 5 days straight. I kept getting the general recording about the bankruptcy, then it goes to busy. I even got up early in the morning to try to beat the rush. I finally got the picture: No one was ever going to answer the phone. I called my local store where I purchased it. They basically told me that I would have to call the manufacturer myself; that Levitz wouldn't honor my warranty. When I asked for the manager she told me that all the managers lost their jobs and only salespeople were there. I called the manufacturer, and they told me they don't deal with the consumer directly, that the retail store has to contact them.
I then called the warranty company (Guardsman) and they told me they stopped doing business with Levitz in October. They're not coming out to fix anything. I emailed the corporate office, and of course got no response. I would like to know how Levitz can continue to sell furniture and warranties after they are basically shut down! They are selling contracts to this day knowing they cannot honor them. How bogus is that! And to top it off, if you walk in the showroom...they have signs everywhere saying that they still honor the warranties. I'm very upset. My elderly mother saved the 3000.00 to buy the nicest furniture she's always wanted. I never thought Levitz would do this to their customers. Finally, I would like to ask a question. If I had financed the furniture could I stop paying because of the bankruptcy? Of course not! What Levitz is doing is equivalent to that. SHAME, SHAME ON YOU LEVITZ!
My mom is senior citizen and is on a strict budget. There is no way she can purchase another couch. We are basically out all that money. Mrs. of Brooklyn, NY January 3, 2008
Mrs. of Brooklyn NY (01/03/08)
On Oct. 6, 2007, Levitz delivered my living room furniture. I called the store right away and told them that I could not sit on or get off of the couch and chair. When I sit on the furniture my back goes all the way back, and my feet are off the floor. It is very uncomfortable and hard to get up. On Oct. 16, 2007 and on Nov. 8, 2007 two different service men came to my house and agreed with me that the back of the couch and chair is slanted too much and is very hard to get up. In Nov. of 2007, I spoke to Christina (ID# 50306) who informed me that I was going to get a new couch and chair on Dec. 4, 2007. When no one showed up, I called the store to find out what happened and was told that the store is going out of business: there are no pick-up or deliveries any more and that the furniture is my problem now.
The economic result is I paid for the furniture that I can't use and I am out the money. I am sitting on a folding chair in my living room for the past three months. Stefanie of Henderson, NV December 26, 2007
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