Complain about a product or service

Levitz Furniture

Michael of Valley Springs, CA December 20, 2007

Michael of Valley Springs CA (12/20/07)
I tried to add more pieces to an existing set of furniture, and Levitz treated me poorly, canceled my order, and they not only kept my deposit but are sending me a bill for nearly 300 on merchandise I never received.  They have my initial deposit and currently billed me 272!

Mark of Union City, CA December 20, 2007

Mark of Union City CA (12/20/07)
Save your self some time and aggravation: avoid Levitz at all cost. There is a reason the company is going out of business. I tried to get the living room set I bought delivered twice now, with no such luck. They will schedule a window for delivery but never show up.

Laurie of Placentia, CA December 19, 2007

Laurie of Placentia CA (12/19/07)
We bought a King size mattress set from Levitz on 12/07, along with the frame for the bed. When the bed was delivered the mattress not only had two rips on it but also a huge hole in it with the springs to the bed visible. The bed was not covered and had scuff marks on it--I assume from the delivery.The delivery guy was getting ready to leave, and I went upstairs to look at the mattress once again and noticed it was laying on the floor. The guy then told me he had the wrong size frame for the bed as well. I was told it was not his problem, and it was up to me to return it and try to get the correct size, after paying 60 for delivery.

I refused delivery and they took the mattress and frame back to the store. I spoke to Mike a few times and was told the manager was not in and would call me back by 4 pm. After a few more phone calls to Levitz, I tried the corporate office and got a busy signal for a few hours until the store was closed, then I got a recording. They will not return my phone calls and at this point have the bed and my 1500.

Deena of New Rochelle, NY December 19, 2007

Deena of New Rochelle NY (12/19/07)
I have a merchandise credit for 208, and since Levitz is going out of business they are not honoring the credits. This is like having 208 of money in THEIR bank, and they are refusing to give it back to me. I tried to use it in August 2007, but the customer service agent refused to assist me. Now it is too late.

I have not been able to use this money for a furniture purchase, and there is no one to complain to.

Tracy of Poulsbo, WA December 18, 2007

Tracy of Poulsbo WA (12/18/07)
I purchased 2 mattress sets and a large sectional sofa in July 2007. I had many problems with the Tukwila, Wa store. The items were delivered finally in October 2007. They were missing some pieces, so I called the Portland, Or store manger, Emma as she was acting as the Regional Manager that week. She said she could send the extra pieces I wanted for the sofa at a discounted rate and free delivery, and promised a 150 gift card, so I bought them. I got the pieces to the sofa and they were damaged. And I never got the gift card. I've been calling and calling and no one returns the calls. Then I see on the news that they are closing doors (which she never told me) so I consider that fraud. Then I called today (12/18/07) and she said I am basically screwed and will not see a refund or the repair to be fixed. And I was not getting the gift card. SO this is fraud to me.

I paid for damaged product, I was ripped off.

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