Complain about a product or service

Levitz Furniture

Deena of New Rochelle, NY December 19, 2007

Deena of New Rochelle NY (12/19/07)
I have a merchandise credit for 208, and since Levitz is going out of business they are not honoring the credits. This is like having 208 of money in THEIR bank, and they are refusing to give it back to me. I tried to use it in August 2007, but the customer service agent refused to assist me. Now it is too late.

I have not been able to use this money for a furniture purchase, and there is no one to complain to.

Tracy of Poulsbo, WA December 18, 2007

Tracy of Poulsbo WA (12/18/07)
I purchased 2 mattress sets and a large sectional sofa in July 2007. I had many problems with the Tukwila, Wa store. The items were delivered finally in October 2007. They were missing some pieces, so I called the Portland, Or store manger, Emma as she was acting as the Regional Manager that week. She said she could send the extra pieces I wanted for the sofa at a discounted rate and free delivery, and promised a 150 gift card, so I bought them. I got the pieces to the sofa and they were damaged. And I never got the gift card. I've been calling and calling and no one returns the calls. Then I see on the news that they are closing doors (which she never told me) so I consider that fraud. Then I called today (12/18/07) and she said I am basically screwed and will not see a refund or the repair to be fixed. And I was not getting the gift card. SO this is fraud to me.

I paid for damaged product, I was ripped off.

Hancel of Elmont, NY December 18, 2007

Hancel of Elmont NY (12/18/07)
I am so mad. I purchase a bedroom set from Levitz, which was one of the worst decision made so far. The bed was so terrible that I had to have them remove it from my home. Everything was wrong, it even broke down a few times. I then went and complained which cost me even more than I intended to spend. My second purchase seemed to look good but did not live up to standard. I fought with them for months about the noise the bed makes. The position the mattress take after laying in it had me wondering if my home is sinking. 

They finally came and removed it and  I'm still having the same problem. Their customer service is bad. I am sleeping on 2,700 worth of garbage. At this point, I have a few 2 by 4s to keep everything lined up. I wish I could stop paying for this. The product is cheap, the bed rails are a bit to short and those metal rail just are not doing anything. I need my money back. Speaking about my back is another story. I wish I could sue them for these upcoming doctor bills.

I'm not getting enough sleep because of back pain from this bed.

Camille of Brooklyn, NY December 17, 2007

Camille of Brooklyn NY (12/17/07)
I purchased a living room set, the recliner has a lump in the seat, Levitz sent a tech to varify my complaint and the gentleman agreed, I received a confirmation letter in the mail that I would be getting fabric in the mail and to call them when I receive it but it still hasn't arrived and now they have disconnected the 888-538-2558 number for me to get in touch with them. I am at a loss at what to do. I purchased this set in June 2007 and the problem started in August of 2007. The confirmation number from Levitz is #05277JMOE11. I sincerely hope that you can help me.

There is a large hard lump of some kind in the seat of the recliner, you can not sit on it comfortly at all. It feels like the material inside the seat just bunched up, I've never seen anything like this in all the years that I have purchased furniture!!!!

Donald of Mt Sinai, NY December 16, 2007

Donald of Mt Sinai NY (12/16/07)
My wife and I went to buy some furniture at Levitz because I had moved by myself to Long Island for a job. We ordered a rug and they said it would have to be sent out by the manufacturer and would be sent directly to my home in 4 weeks. We never received the rug. I phoned them asking where the rug was and they said my wife had picked it up. My wife lives in Colorado and when she does visit she does not have a car or drive. I tried to talk to them and explain that she could not have picked it up. They lied and said that she had picked up the rug and after that the manager refused my calls.

I paid for and never received the merchandise.

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