Complain about a product or service

Levitz Furniture

Samantha of Brooklyn, NY December 4, 2007

Samantha of Brooklyn NY (12/04/07)
I purchased a sectional from Levitz with the extended warranty, and the recliner that goes with it is broken. I scheduled a service call and was told that they would send someone out to look at it. No one came on the day that was scheduled, and now I cannot get anyone on the phone to speak to about it.

I now have a broken recliner on a 4,000 sectional which I can't use. I cannot allow my three-year-old to sit on it for fear that it will snap.

Deborah of Fox Island, WA November 29, 2007

Deborah of Fox Island WA (11/29/07)
On Sept 2, 2007 I paid Levitz by check for a sectional couch at a cost to me of 2,341.00. My delivery date was set for Sept 14, however was delayed to Sept 27--then Oct 19, and Oct 31, and Nov 21 and Dec 7th. After the 3rd time rescheduling my delivery date I called the 866-Levitz, only to be told it was delayed due to the manufacturer not keeping up with demand. The next time it was rescheduled, for the fourth time, I was told it was back-ordered. When I called Nov 28 I was told it was still back-ordered and was delayed until January 9, 2008.

I said I wanted a refund because I couldn't wait that long and was told due to the courts they could only issue me a store credit. When asked what she meant by courts, she finally told me of the Chapter 11 filing Nov 8, 2007. I then called the local Lakewood, WA store and spoke to the manager who verified this. She told me to call back in 48 hours and she would know whether or not the manufacturer would uphold the current orders in place or whether I would have to find something else in the store.

I am currently waiting for the 48 hours to see whether or not I even get a couch. I'm concerned that before I do, the doors will be permanently closed and I will be out 2341.00.

Lisa of Elk Grove, CA November 28, 2007

Lisa of Elk Grove CA (11/28/07)
We ordered a bed for our daughter for her 7th birthday. Originally, we were told it may be on back-order. We were okay with that but soon after we ordered the bed, Oct.07, we received a call telling us that the bed came into the warehouse for delivery and a date/time was set up. My daughter was so excited. After several calls from Levitz confirming delivery, FOUR times so far they've cancelled at the last minute. We actually cancelled plans, meetings, family functions to be here for the delivery. This so far has not happened. It is almost December and we have yet to see the bed. Also, each time the delivery had been cancelled by Levitz, it was for a damaged footboard, a damaged headboard, and all backordered. Yesterday, the rails were on backorder. Today the rails are defective. The bed is now scheduled to be delivered mid Jan 2008!! I am very unhappy with this company and would not recommend buying anything from Levitz.

They charged our credit card immediately when we ordered the merchandise, yet they still have not delivered.

Eric of Woodbridge, NJ November 19, 2007

Eric of Woodbridge NJ (11/19/07)
Levitz never brought my mirror that is a part of my bedroom set; and it is now 10 days and I still have not received a refund for my returned boxspring. The reason they give is their bankruptcy filings.

Patricia of Garden Grove, CA November 12, 2007

Patricia of Garden Grove CA (11/12/07)
I Purchased 3 dining table chairs, on clearance. I was told there would be no delivery charge. Because I am blind and elderly, I relied and believed the sales rep. I did feel the chairs for severe damage and was satisfied with the condition. However upon delivery I received damaged chairs and I was charged a delivery charge.

I called and spoke to the store manager and was told that because they filed Chapeter 11 Bankruptcy there was nothing they could do. She suggested that I call the Headquarters. I did and was told that I had reached another retail store in New York and there was nothing that could be done.

I am out the money I paid. I have chairs that I can not use. Basically fraud commited upon a disabled and elderly person.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.