Complain about a product or service

Levitz Furniture

Alberto of Bronx NY (04/13/09)
On August and September 2007 I made purchases at Levitz Furniture, My purchases came up to 2,756.02. They gave me two years to pay for the merchandise. I was ready to pay for the merchandise last month after receiving my income tax last month. I found out yesterday that I had a balance of 3,185.74. A supervisor from HCBS card services told me that I had been enrolled in some kind of credit protection for 24.80 a month and that the charges during the period was in the 432.00 range.

I was astonished to find out that according to them that I supposedly checked off a box in the application for this service. I never agreed to enroll in this credit protection and I do not recall checking any boxes that I agreed to pay 24.80 a month. That is ludicrous! I do not believe in this kind of service and I decline it whenever I apply for a credit card.

I requested a copy of my application to see if this is accurate. I feel that I have been taken advantage of by Levitz/ HCBS Card Services. In addition to them claiming that I enrolled in this service, HCBS Card Services failed to deliver monthly statements to my address. They sent me my statements sporadically and I would receive statements every 7-8 months from them. I received a statement in July 2008 and I saw a high balance.

I called and was notified by a representative that this extra amount was a finance charge that would be incurred if I pay my balance after the two year grace period. Also I have a sixteen digit account yet I was never given a credit card where I could check my account balance. I was being charged 24.80 monthly without my consent and without me being informed. I feel that my rights as a consumer were violated and I never had a chance to even cancel this service. I was unaware that I had been enrolled and paying for credit protection.

I never opted for this service optionally and I know that Levitz Furniture/ HCBS Card Services enrolled me in this service fraudulently. I am more than willing to pay for the merchandise I purchased which amounts to 2,756.02. I want to make that payment in one lump sum . However; I feel like I have been deceived and taken advantage of by these people and nobody was willing to help me from any department. I tried to mediate a resolution with them but nobody is willing to help me at HCBS. I did manage to put in a complaint through their credit protection department but I need help and counsel with this matter.

Michael of Brooklyn, NY April 10, 2009

Michael of Brooklyn NY (04/10/09)
I too fell into Levitz scam. I bought a bed and a mattress from Levitz in 2007 and was told that I would have no payments and interests for seventeen months. I became unemployed in October 2007 and just returned to work on March 23, 2009. My repayment began in January 2009. I made two payments on my account as that's what I could afford.

I began received calls from HSBC stating that they are now collector for Levitz. I am receiving calls at least five times a day. When I checked my payoff balance I was told my balance is 2600+. However, my original payoff balance was 1800. I asked HSBC about this and they told me Levitz added 600+ of interest to my payoff balance because I did not payoff my original balance within that seventeen months that they told me I would not have to make payments and interest would not have accrued. That's fraud and taking advantage of people. To top that off my monthly payments that am making is also subject to interest.

Levitz should not be getting away with this scam. Am sure there are many people with this issue and something needs to be done about this.

Rudy of Rio Rico, AZ April 3, 2009

We bought furniture at Sam Levitz in Tucson, Arizona at 0% for a year, most store will activate your interest rate after a year if you still owe money to them. Sam Levitz furniture activated the interest rate at 29% and they tacked on the interest for the whole year it was interest free which send us over limit and then charged us for going over the limit 386.09. We had got the balance down to about 3809.00 more or less now we owe 6,386.96. I do not call that a business. I call them crooks and a scam. The fine print is unreadable. I wrote and complained to them and they said "too bad" you should have read the contract. Why didn't the sales person warn us about this?

Shajeda of Jamaica, NY March 17, 2009

Shajeda of Jamaica NY (03/17/09)
I bought the 3 piece Livingroom set and 1 extra sofa February 2007 with no payments for 2 years.There was no payments due with them for 2yrs and I owe them 3679.94 and In the Last month they send me a bill of 5,559.00 which includes 1,879.06 of finance charges at 24% APR. When I called to find out, i found that they are OUT OF BUSINESS. They Ref me to MMI to Consolidate which would be the full amount plus 9% The Quality of the furniture is good I am willing to pay what's owed which should be the the 3,679.94. This is what was promised

Syed.k.raza of Canoga Park, CA March 11, 2009

Syed of Canoga Park CA (03/11/09)
I bought the dining set and sofa set in october 2006 with warranty for 2 years.There was no payments due with them for 3 yrs andi owe them 3173.14 and i send a check before the due date and they they never cashed it out. Last month they send me a bill of 5744.63 which includes 2556.41 of finance charges at 24% APR. When i went there to find out, i found that they are OUT OF BUSINESS.The Quality of the furniture is not so good, it began loosing it lustre and shine within a year and when i complaint to them they told me someone will get back to you.But noone seems to care about it.I have no job at this financial time,its very hard to pay the finance charges.Please help me out regarding this matter.

Denise of Bronx, NY March 4, 2009

Denise of Bronx NY (03/04/09)
Me & my family moved into a new apartment in August 2007 and we purchased the Kims Cottage bedroom set for our daughter. After only more than a year the bedroom set is falling apart. Along w/ the purchase we paided for warranty w/ Guardsman now the furniture needs to be covered and no one could be held responsible. im dissatisfied with the services. Now i understand why Levitz is out of business.

At a time of this economic crises im banking for my buck. Now my family is growing and i have no use for the damaged bedroom set with the way it looks all Stained w/ broken drawers.Im sure that Guardsman is still in business w/ everyone money for their warranty so they should respond for the damages. i also feel there is no purpose to file this complaint if there is no outcome.So shame n you the least of my request is for the money for the warranty so i could invest into something new. I feel RIPPED OFF!!!!!!

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