Complain about a product or service

Levitz Furniture

Ingrid of Staten Island, NY January 28, 2008

Ingrid of Staten Island NY (01/28/08)
I purchased a living room set for my daughter's new apartment. The delivery date was set in two dates because the set of tables was on back order. This was purchased on 11/22/07. When the furniture was delivered she noticed that they were damaged. When she called to return they told her that she was stuck with the furniture, no returns were accepted since the co. had filed for bankruptcy on 11/8. When the furniture was purchased the manager forgot to include this little bit of information; even worse, he offered us the extended guaranty which luckily we did not take. He did offer us the 25% discount if paid in cash or 2 years with no interest if we did finance. We paid with our Amex credit card. As soon as we found out that we were stuck with these defective couches we notified Amex to dispute this amount. This is still in progress; we have not heard back from Amex.

Then the tables were never delivered, but of course these were already paid for--and as many others, we were told that no more deliveries are scheduled. How can something like this happen in America? Where are the rights of us, the consumers? Levitz is still liquidating their furniture, and customers are obligated to continue paying for balances on their Levitz cards, but how about us, the people who did other type of payment and are stuck with their defective furniture? How are we protected in circumstances like this? What should we do? Please, we need some guidance as to how to recoup the money.

We are disputing with Amex the total amount of 1,039. We are stuck with defective furniture and no tables (never delivered).

Eva of Valley Stream, NY January 21, 2008

Eva of Valley Stream NY (01/21/08)
I purchased 2 bedroom sets from them with an extended warranty. Both bedrooms sets are falling apart. I went back to the store, and the response was that Levitz was "out of business". What do I do now? Besides, I have a 275.00 voucher from them, for a previous defective bedroom set. I was told they wont honor it, due to the store going out of business.

Since warranty is not honored I will have to spend almost 4,500 purchasing the 2 bedroom sets at a different store.

Marlene of Wantagh, NY January 17, 2008

Marlene of Wantagh NY (01/17/08)
I have a contract with Levitz Furniture for deferred payment until 1/2009. I am being harassed to pay the 2,400 unpaid balance plus compounded interest and penalties for the total amount of 3,465. They have been calling and harassing me both at home and cell phone number. Since Levitz is going out of business, what are my rights? I do have a contract with them.

Scarlet of San Jose, CA January 11, 2008

Scarlet of San Jose CA (01/11/08)
My 3000.00 power reclining sofa by Decoro broke after 3 months. Levitz quickly replaced my sofa with a less expensive manual sofa and gave me a 200 store credit and another piece of furniture. I was satisfied. Now that the store is bankrupt, I'm told my store credit is no longer valid. I can't even get another piece of furniture instead of cash. I feel ripped off.

Patrice of Massapequa Park, NY January 8, 2008

Patrice of Massapequa Park NY (01/08/08)
On March 25, 2007, I purchased a couch for my home den. The couch was delivered on or about 4/21/07. After a short period of time the latch which held the couch from separating broke and the couch would separate when someone would sit on it. We called Levitz and someone was sent over to fix it. Recently the latch broke again and the couch started separating again. I called Levitz and informed them of this and told them I would like this problem fixed again, or I want to return the couch (which is still in new condition). I was told Levitz is going through liquidation now and they will not only NOT accept a return of the couch, but they will NOT fix it. We bought this couch on a No Payments/No Interest deal for 12 months. We have not yet made any payments because the 12 months are not up. I feel Levitz should take the return of my couch and void the payment deal or recify this purchase by fixing the couch. The 12 months will be up at the end of February 2008 and if the couch is not paid by then, I believe I must pay interest for the 12 months. With this stipulation in the agreement, I don't want to pay the interest for the 12 months, but have no other recourse to get my couch fixed or returned. I'm just looking for Levitz to show some goodwill and stand behind their product, but I'm wondering with their liquidation and my 12 month payment agreement if time will allow me to be patient enough for a solution. Can I legally refuse payment until I get the couch fixed or returned? And if so, will I be responsible for the interest of the past 12 months?

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