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Kathy of Westfield NJ (03/20/08)
I ordered a dining room hutch and sideboard from Macys and it was to be delivered on March 12. The sideboard was ok, the base of the china closet sits on was not a base but another sideboard (smaller size) and the china hutch was badly damaged. I accepted the sideboard thinking they would deliver the base and china cabinet immediately, they have not. It is over a week later and I am waiting for this delivery. After reading the website I am scared silly. Too many bad experiences with Macy's furniture. I am hoping the furniture comes undamaged and soon. Will let you know.
Mr of Hillsboro OR (03/03/08)
I have had the worst experience with Macy's Furniture department. My wife and I had a credit from our warranty company to purchase a new couch from Macy's. Initially we had good service, but I think that was just so they could get the sale. We have been working with Mary Ann Cunningham and John Mcgill at the down town Portland Location. When my wife and I selected the couch that we wanted, they made the mistake of making a $1,557.00 charge to our checking account. I understand mistakes happen, so we where forgiving of that.
Next my wife and I decided that we wanted to change the color of the couch. Mary Ann Cunningham insisted that we could not change the color. We thought that was kind of suspicious so we called another Macy's and spoke to a different associate, who told us it was an very easy procedures to change the color of the couch. All they had to do was cancel the order and create a new order for the correct color that we wanted. When finding this out we contacted John Mcgill at the down town Macy's. Mary Ann Cunningham was on Vacation at this time. John canceled the old order and created a new order, when doing that for the second time making the mistake of charging our checking account again for $1,557.00. We called and disputed the matter. Macy's was not supposed to take any money out of our account. John then tried to fix the situation by canceling that, but what ended up happening was an additional charge was made. Now $3,114.00 was taken from my account.
After days of being on the phone and dealing with this mess. They finally managed to clear up the issue. Also we had put in several calls to the manager at the down town Macy's branch and never heard a word from her. We finally received our new couches in the color that Mary Ann said she couldn't change them to. Now again they have recharged our checking account $1,557.00. So again, I am for the fourth time, dealing with the same situation. I will be placing a call to my bank to alert them that this is a fraudulent charge that I never once authorized Macy's to make this charge. I will never do business with Macy's again. I understand mistakes happen, but how can the same location make the same mistake four times in a row? It completely baffles me. This has been a great inconvenience. I cannot remember the last time that I received such poor customer service.
They have tied up our account for over a month and don't seem too worried about crediting us back our money. They took a two year old couch that was in great condition that was completely paid for and gave us a new couch that was supposed to be paid for and charged us for it.
Haruki of Olympia WA (01/21/08)
We bought leather furniture delivered May 07, that began to sag and create a depression in several areas of the love seat. We notified our salesman of the problem in December 2007 and had a Macy technician evaluate the problem on 22 Dec 07. Technician removed bottom cover of the furniture and felt the support straps under the padding in the affected area and deterimined that the supporting straps were too loose.Technician stated that the furniture manufacturer does not allow for repairs and the furniture pieces would have to be replaced. Technician called service center at and explained the problem. I talked with the represenative at the service center and was told that the furniture was not in stock but would be in by Dec 31, 2007 and to call back for delivery set up on/about Jan 2, 2008. Confirmation # was given at that time.
Several days later, I received I called by Greg Dushack who confirmed the technician's findings and arranged delivery of the replacement furniture. Meanwhile, there was a message left on my home phone from IRENE who stated that the furniture would not be replaced because it was normal and that the replacement furniture would be the same. She also left a mumbled, incomplete phone number to call if I had any questions and I have saved the recording on my answering service for future use. I have talked with Greg Dushack multiple times and am getting nowhere with him and he sounds very frustrated and stated that he spent over 30 minutes dealing with this and felt that his time could be spent better doing other things. He indicated that he has spoken with the store manager several times and that I should deal with the manager from now on. I have never heard from the store manager since this problem started. My wife and I weigh 130 lbs and 125 lbs respectively so weight is not the cause of the depression in the furniture. We have purchased 5 sets of living room furniture, as well as coffee/end tables, over the past 10 years from Macy's Northwest and have never had any problems with the quality until now. What is the purpose of having Macy's technician evaluate and problem and determine the remedy/repair if the company does not honor it? If the furniture is normal, is Macy's selling a defective product? We would like a response to this inquiry/complaint before I hire an attorney.
Alin of Burbank CA (12/30/07)
I bought the Metropolitan dining room set and had to refuse delivery 3 times due to damaged pieces. (Pieces of wood were chipped off!) Even the furniture that I did not refuse has nicks and scratches on it that I just chose to ignore, because Macy's has been such a hassle to deal with. They even said that they would do a VIP inspection of the furniture before loading it on the truck. When I explained this to the truck driver he just laughed and said there is no such thing, and customer service just tells you that to make you feel better. I had to go through 4 different people to talk to a supervisor, who after I explained the story, said, "Thanks for your comments, can I help you with anything else?" I was extremely furious at that point and was able to get a Macy's gift card as retribution. Furthermore, I submitted a review of their product on-line and they didn't even post it. They only post good reviews. Don't be fooled by their website. That's how I got tricked into buying furniture from there. Their quality control is horrible and I would not recommend it to anyone. Just google Macy's furniture and you'll see the actual reviews from consumers who are not satisfied. Avoid Macy's at all costs! Save your money!
Debbie of West Caldwell NJ (12/27/07)
When I ordered my sleeper sectional I was told it was in stock. It was important we received it, because we were having Christmas company. The sectional would be where our guests would sleep. Well, when no one called, we called Macy's. They informed us that only 1 piece would be ready for our company! Luckily it was the sleeper part! Now today, we were told the 3rd piece would arrive, I'm still waiting! The wooden leg is chipped, and no one showed up, and I've been waiting all day! I will never purchase anything at Macy's again. In fact, the mattress is so uncomfortable, (not the one showed), we had to purchase a feather bed, and can't close the couch!
Joanne of Epping NH (10/04/07)
A note to the customer service department at Macy's online:
I wanted to start off with my total shock when I ordered my mattress and was told on the phone that the mattress we ordered we were going to love and the good news is we had 30 days to return the product. So I ordered the mattress, gave it two weeks and we just could not sleep on it. I called to return this only to find out that I have a 10% restocking fee, $50 pick up charge and I could not deliver it myself. Right now we have the mattress in the original plastic on both the mattress and box spring in the driveway. When I was told about this charge the woman on the phone said Oh well, it was on the back of your paperwork. Well guess what. By the time I got my paperwork it was a little too late to notice that extra $140.00 charge. I would never have ordered if I had known this extra large charge existed. I should have been told while on the phone for 20 minutes discussing my choices. I would like for someone to call or figure out what we can do. I feel I will need to let as many people know about this unknown charge. It is not a small charge for someone that does not have the extra money to waste.
Avinash of San Jose CA (09/05/07)
Purchased Sealy Mattress in 2005. Sagged badly; Macy's sent rep, who said it was defective, but stained, so no replacement. Stain was caused by blowing up a wine; has nothing to do with poor workmanship or cause of sagging. Macy's tells me to get lost. How can I contact Sealy to tell them that Macy's isn't doing them any favors by having their own internal policy override the warranties stapled to the mattress itself.
Macy's has been arrogant about saying that the warranty is void, whereas the warranty card i have does not say anything to that effect. I paid more than $1400 on this. Now we are expecting our first baby and my wife cannot sleep in the 2 inch sag.
Jennifer of Los Angeles CA (08/28/07)
I selected a recliner in the Macy's Westside Pavilion that opened completely flat. A chair was delivered that did not open completely flat. I told the store. They sent a repairman to my house who said it opened as much as it could (of course). He also said the chair was crooked. I asked Macy's if I could have the floor model instead of the one they delivered. They said (1) the floor model has been on the floor for a year and has relaxed. Yours will do the same, and (2) no, you selected that chair and you have to keep it. Now Macy's is sending another repairman to look at the chair, even though they tell me that their report says only that the chair works as it should, and it does not mention the crookedness. Why send another repairman, then?
Maria of Staten Island NY (06/18/07)
i purchased deep sleep top pillow mattress and box spring in the year of 3/16/2005. The seam to mattress started coming apart and Macy's sent someone to my home to inspect it sent me a letter. it was soiled and they wont replace it. This has nothing to do with the mattress coming apart at it's seam around the matress. what could you expect after two years.
The physical damage is that the mattress seam is comming apart and the thread is raveling around the matress and i can see the springs.
Folly of Staten Island NY (05/04/07)
My whole family went to the macy's gallery to purchase a new set of furniture, the kids were excited especially since we were expecting a new addition to the family. We were there in 02/11/07, the furniture was a leather sofa and big recliner of the same make.It was worth over $3000,completely paid for all cash. They told us the furniture will be delivered in 8-10 weeks which I said okay to. Before the 10th week was up they called and said it would not be ready until the end of the following month, i said okay. To my surprise they called again and said it would not be ready until the end of the next month again and this went on one more time so i called them, because i had tried to be nice. This is 5/4/07 and still no furniture. Customer service, told me they are expecting the furniture on 5/14/07,in their warehouse, but i still have to wait for 2 more weeks after that for it to delivered to the store where i made the purchase. Then i still have to wait for someone to call me and set up a delivery day. My baby is due next month, but i wonder if the furniture will be here before the baby. This is really unbelievable.
Charlie of San Francisco CA (05/01/07)
I ordered furniture from the flagship store downtown. We had recently purchased a home and had an interior designer come by our home and her selections. We placed the order and most of the items were delivered a week later. We ordered a Couch, two chairs, and a Dining room set with six leather dining chairs. Upon delivery I refused the dining room table because it was cracked and the frame was broken. A delivery was scheduled for seven days later. On the date of the delivery I received a phone call from Dispatch telling me that the driver refused to come by on that day because I was out of the way. I spoke to him earlier that morning and he stated that he would be at my home at 10am well within the window of 8:30-10:30. He cancelled at 10:15 stating that no one was home. Not only was that not true, but even it was, he should not have cancelled within my prearranged window.
When I called Customer service they told me that they would try to reschedule for another pick up. I called and objected stating that we have been without a dining room set for three weeks and Macy's service was deplorable. I am tired of hearing how it was the vendor's fault, how they can't get the table from the wherehouse, and how they only do weekend deliveries.
I have three more rooms to furnish and I will go elsewhere to spend lots of money. I was tempted to return everything, but I will have an unfurnished home and other stores are telling me it will take 2-4 weeks to deliver. I will never use Macy's again.
Melissa of Clementon NJ (03/26/07)
We purchased a sofa and two chairs from Macy's on 9/2/07. The sofa was a custom fabric one so we were told it could take up to 8-10 weeks. We were o.k. with that. The chairs were about a week and half late. So after about 11 weeks we received the linen colored couch with a big black ink stain on the front skirt. So within the hour of the delivery l contacted the customer service line to report it. lt took 2 more weeks to get a tech. out to attempt to clean it, he informed me it was ink from the warehouse and the entire sofa would need to be replaced. The order was supposed to be handled.
So l call back in January( about 8 weeks later) to find out the date for the new delivery. l was told the order was placed and never sent to the manufacturing company so l would need to wait another 8 weeks for the sofa. l was outraged, so l spoke to every manager l could, and all promised to get to the bottom of this and never called me back. l'm currently waiting for a call back from a sales manager named Terry...lt's been three weeks since she promised to call me back. Next week will be 8 months since l originally order the sofa. l'm under the impression they are hoping l give up, but l want what l paid for.
lt's completely crazy to deal with this mental aggravation. We are working people who just want what we work hard to pay for.
Amanda of Miami FL (03/18/07)
My husband and i purchased an entire bedroom set for over $3000. First of all, when we came in to the gallery, no one approached us to help us with finding bedroom furniture. My husband works outdoors and he was wearing his construction clothes, so I believe that they probably thought that we could not afford anything in the store. When we finally found someone who would help us, and we picked out our furniture, he told us the furniture would be delivered in 2 weeks, yeah right. The delivery was late, and they never set up the furniture. My husband and I ended up having to put a huge, heavy bed together by ourselves which took several hours. When we were almost finished, we realized that we were missing some of the parts that we needed to put it together.
i called Macy's to tell them that they needed to send someone to put the bed together like they were supposed to and they also needed to bring the correct parts to put it together. I had to call several times because they always missed their appointments. Finally someone comes to look at the bed and tells me that they made an error, the parts that we got to put the bed together are for a completely different bed and they need to come back with the right parts. The guy tells me that he is going to come back within the next 3 days. He never calls and never returns.
Barbara of Corralitos CA (01/29/07)
We purchased a bed frame and mattress in July of 2005. In the Fall of 2006 we noted severe divits in the mattress. It was covered under warrenty and cost $3000 on sale. It was inspected in our home by a mattress inspector and deemed to be faulty. A furniture/mattress salesperson returned the mattress and sent us a new one. The price of the replacement mattress showed up on our bill in November. My husband has called multiple times to take care of the matter. Including faxing the return receipts to the number supplied. Today my husband was instructed to show proof of payment of our mattress in 2005! Then in the mail we received a notice that we will be sent to collections if we do not pay.
Our credit record could be severly damaged by a mistake Macy's is making on our credit account. The scary part is that we paid by check in 2005 and have proof of the cleared check. My husband is off work on a back injury and is attempting to collect disablity and find a job that he can physically do. Dealing with this issue has put us both over the edge!
Anita of Crosby TX (11/10/06)
Bought a chair I wanted to pick up for a Birthday gift.It was in stock. I overheard the salesperson setting up the pick-up tell someone everyone knows there's a $15.00 charge for pick up. When I questioned her, I was told that it was company policy. I couldn't believe they were going to charge me $15.00 for the privelege of my driving 30 miles to get it faster by picking it up. I left, sent off an e-mail regarding what I considered a really poor corporate marketing strategy in a city where I could find no one else who charged for pick up. They turned in back over to the store manager who I'm quite sure has nothing to do with Corporate Policy and who did not contact me.
My next mistake was going back and purchasing the chair because I really liked it.Guess what. Their next revelation was that not only could I pay the $15.00, but I also could not pick it up before the same date that they would be scheduling a delivery for $75.00 if I chose that option. There went the advantage of being able to get it sooner, if I picked it up. We'll never know if they have what I like in the future, because I won't be back in to look for anything. Macy's came & went once before in this area & my guess is they don't make it this time either.
Arun of Marlton NJ (10/20/06)
Purchased a bedroom set on July 31st, 2006 and told salesperson at Macys we needed it in two weeks...she said it would be ready for delivery. Paid the full amount. Didn't hear back from Macys regarding delivery so we called Aug 18th, told only 2 of the 6 pieces were available...please call back monday. Called again, were told most pieces would be ready Aug 30th, they'll call then but never did. We called again Sept. 6th, said all pieces were not available but they would be avail. Sept. 15th. Sales Manager said he would keep us posted, but again no one called.
Left message several times and spoke to salesperson Sept. 23rd...said she would talk to manager and call back. Again, no call back. I called again sept. 25th (still being polite and understanding)...spoke to manager who said he's outraged and would make sure someone calls us to keep us updated. His records show pieces would be available early October. NO ONE CALLS. Spoke to Customer Service Supervisor in St. Louis who tells me he'll look into it, and that it was ridiculous what we were going through. He says he'll call back within 48 hrs. He never calls. I call back the store again and the same manager who was outraged about the overdue furniture says he'll call back later that day...and guess, what no call back.
We spend $3K on furniture that was promised in no more than 2-3 weeks...each time we call, there's a new availability date but no one from Macys can guarantee when. Can you say BAD CUSTOMER SERVICE...btw, the manager never called back today either... Too frustrated to cancel, we'd be starting from scratch in our search...took us 3 months and still no furniture, no answers, no call backs from MACYS...WORST purchasing experience ever for us!!!
Judith of Redmond WA (10/10/06)
Purchased Stearns & Foster Mattress 10/10/2004 (SC 18745210). Sagged badly; Macy's sent rep, who said it was defective, but stained, so no replacement. Stain was caused by blowing up a rootbeer can with a grandkid; has nothing to do with poor workmanship or cause of sagging. Macy's tells me to get lost. How can I contact Stearns & Foster to tell them that Macy's isn't doing them any favors by having their own internal policy override the warranties stapled to the mattress itself.
Wasted $2502.38 on a defective mattress, not to mention the mental anguish of having faith in a company for naught.
Justin of Cordova TN (09/08/06)
My wife and I went to Macy's two seperate times to look at recliners. Both times we talked to salesmen, who never mentioned that, in addition to the posted price, that Macy's charges a $15 charge. We were only told this AFTER our credit was approved and we had agreed to buy the recliner. THe charge slip broke down the total cost, which included a service fee of $15. We questioned the salesman and he said that everyone gets charged the delivery fee of $65 or, if picking up the furniture ourselves, a $15 service fee. He said this was to try to cover the increase in gas prices.
While I can completely understand that gas is high, I don't beleive that they should be able to charge this fee without disclosing up front, not after you have applied for credit and purchased the furniture. We emailed Macy's thorugh thier website and was told to call the local manager, who would refund the fee. If everyone gets this fee charged, but never realizes or complains, it seems to me Macy's is charging fees without disclosing.
Millions of customers are probably purchasing Macy's furniture everyday and they are getting away with charging this fee. You cannot purchase the furniture that they are advertising it for; you will be charged the $15 service fee or the $65 delivery fee, no matter what. So, no matter what you do, you can not walk out of the store paying what the sticker price is.
Jacqueline of Portland OR (08/31/06)
Macy's #21514269 I purchased a coffee table and the Sonoma Queen Bed, Bench and Amoire 5/11/06 for delivery on 7/22/06. The headboard never arrivied and the bed has never been assembled. This matter has not been resolved and now I'm being billed for furniture I've never been able to use. While speaking to various Macy's and Meier & Frank personnel to resolve this issue I've been given the runaround and I still have no bed. I want this matter resolved immediately. Pick up the coffee table, rails, footboard and bench. Stop billing me for furniture I haven't received and can't use and an apology from Lee C, Manager of the Llyod Center Store and Janie McH the rude, ineffectual furniture department manager who sold me the furniture and refused to help me in any way, shape or form.
I have boxes all over my condo and no use of my bed, because the headboard is needed to assemble this item. If the company sold my headboard out from under me admit it and resolve this matter.
Judith of Plainfield NJ (08/03/06)
After 1 year of searching for the most comfortable den sofs/loveseat we could find, we found and purchased it at Macy's. Upon delivery I sat on sofa and found it to be like a rock and totally different from the one in store. Macy's sent out 2 individual inspectors who had no clue and said it was fine. Macy's said upholstery is always different from store because it has been used many times. I said we have been purchasing furniture for over 50 years and never, ever had this experience. They said for a restocking fee they would take it back..well the restocking fee, + tips, + delivery+pickup will= about 600 dollars.
Shirley of Reno NV (06/03/06)
On June 2nd we saw a round 9ft Karastan rug that had a price tag of $2599. There was also a sales notice that stated 50% off all Karastan rugs. The saleslady came over and asked if we were interested. We said that we love the rug. She said she'll figure out the sale price for us. She came back and told us it's $1399. I said that the tag is $2599, with a 50% discount, the price should be $1300. She said that the tag was wrong, the price had gone up. I told her she would have to sell it to us as $1300. She said 'No, that's not true. I'm going to take care of it right now'. She went back to her desk and brought over a pair of scissors and cut the price tag off. My husband and I walked out of the store. We are filing a complaint with Macy's.
Jesenia of Antelope CA (04/23/06)
In 2001 my husband and I purchased a $3000 sectional sofa from a Macy's furniture store in San Diego, CA. When they delivered the sofa (approx 2 wks later) they had delivered the wrong facing chase so it did not fit our couch. The delivery came from Los Angeles (approx. 3-4 hours from San Diego) and they would not be able to get another sofa out to us for another few weeks. Since we were in the process of moving to No. Ca, we had them give us a credit for the sofa, and we would purchase it in No. Ca.
Shortly after moving to Sacramento we visited a Roseville store where our sales rep was extremely accommodating. He placed our order and had it scheduled to ship one week later. Our sofa also came with a StainSafe 5 year warranty, which we were told would cover any cleanings we needed. 2 years later I filed a claim to have our sofa cleaned (normal wear), I was then told that they would only remove individual stains and they did not clean the whole sofa. After going back and forth with the very rude cust. service rep. I then just filed a claim for one cushion that had a few pen markings on it.
2 weeks later a rep. came out to our home to attempt to clean the stain. They could not remove the stain so a replacement cushion was ordered. With a family of 5 and two fulltime careers months just flew by before we realized that our replacement cushion had still not arrived (6 months later). When I called StainSafe, they claimed that it was "out of their hands" that Macy's store was responsible for the delivery.
I then called Macy's store and they never received any claims or orders for a replacement cushion. I then called back StainSafe and explained to them what I was told by Macy's and they told me that I did not contact them within 6 months about not receiving my product therefore the claim was now closed and denied. Funny how they knew I did not receive my cushion, yet did nothing to follow up with ME the consumer!! My complaint went as far up the chain as the manager and was still told "too bad". I then told them I wanted to open a new claim for the same cushion and they instantly denied the claim saying they needed proof that the previous s stain had been removed.
THEN...I filed a claim (all in the same conversation by the way)for a different cushion for a ring spot (water ring of some type). The cut. service rep. asked me what the ring was from (juice, water, etc), I said I was unsure and she INSTANTLY denied that claim too, stating that unknown stains were not covered under warranty! I could not believe that after being a loyal customer to Macy's corporation for over 15 years, that I was being treated with such disrespect. Not only were they very unaccommodating, but even the Supervisors and Managers were bitter & rude. I will NEVER buy nor recommend Macy's Furniture to ANYONE! Infact, I DISCOURAGE them any chance I get.
Ouida of Uniondale NY (03/23/06)
I had purchased a marble table and four chairs from Macy's. The table was defective, so it was returned in 2001. I have not received any refund of approximately $1200. I was told it was returned to my checking visa account. I requested a check because at that time my account at that bank was closed. I received no refund to this present date. I am requesting a refund for the furniture that was returned.
Edrisof Monmouh Junction NJ (03/22/06)
I Purchased a recliner with a 7-yr warranty on it. It broke down and I called and made a claim since September 2005, they promised that somebody will get back to me and they never did. I kept calling them every month the told me the same thing over and over again.I feel that the took my money for a service that they don't provide.
Leah of Tarzana, CA (02/22/06)
I purchase an HP Pavilion in May 2004. Since purchasing it, I have had to restore it (per HP customer care instructions) several times.
Two days ago the computer kept freezing on me and this time restoring did not help. Neither did calling a technician (from a private co., not HP) to clean up possible spyware or viruses. The technician did however tell me it was his feeling that my hard drive was damaged.
HP told me that the only thing i could do was a "recovery" of my system, reverting back to original settings. I spent one entire day backing up my files (computer was freezing every 4-5 minutes) and then started the recovery process. The "recovery" failed, and a message screen came up saying that the disks, that I created with my new machine, might be faulty and that hard drive might be damaged.
The level 1 tech I talked to said I had to wipe the memory of the computer and then do the recovery again, so I lost a second day. Day 3, tried to recover the computer again with same results. When I called HP, for whatever reason, they couldn't find the notes from the day before so they had me repeat Day 2.
At the end I was told the disks I created were bad (even though they were never used) and that I had to purchase recovery disks from HP and that it would take 2 business days before I received them.
I have lost 3 days of work. I had to spend $21.00 on disks that may or may not work. HP won't address the possibility that my hard drive is damaged and kept saying the recovery disk would fix that. I have 92 days left in my warranty. I think they are stalling, so they don't have to replace the hard drive.
Melissa of Port Orchard WA (02/17/06)
On May 23, 2004 my husband and I purchsed a beautiful dining set. It was listed at a great price, included six chairs, and a leaf to extend the table. Our salesman, Dean Johanssen was as nice as could be. Well, by July it had hairline cracks in the finish. The first exchange went relatively well. Stainsafe came out, inspected and said they could not fix it, it was a manufacturer defect. Got the table exchanged ina timely fashion. Within anothe rmonth the new table had the cracks again. This time some of them were even chipping and peeling. Filed a claim with Stainsafe on February 14th, 2005. Received word back fromt hem relatively quickly that the table was still less than a year old, so I needed to wait to hear from Macy's.
March 18, 2005. I had to call Macy's. They told me that a new table was on order and they would call to set up delivery when it was in. April 20, 2005. I had to call Macy's again. They said they would call in Mid-May. July 8, 2005 I had to call again. Customer Service referred me to the store. Dean our sales rep said he would call the buyer and find out what was going on. July 25, 2005, I had to call Macy's again. Mr JOhanssen then said he would find out what was going on. He called back and left me a voicemail saying that a new table was on order and would be in the first couple weeks in August.
August 22, 2005 I had to call again and this time a much less cordial Mr. Johanssen just referred me to his superviser Mr. Stewart Beasley. Mr. Beasley said he would look into it. After much excuse making on their part I finally got a new table delivered on September 9, 2005.
Less than two months later the same problem started to occur. Again I filed a claim with Stainsafe. They got back to me in three days to tell me they don't cover this issue because it is a known manufacturer defect. I call Macy's customer Service. They agree that it is a problem and they don't carry the table anymore. They then offer me a 20% refund and they will void all warranties (useless as they are anyway), or I can go in to the store and I can purchase a new table and have my old set credited toward that purchase.
After more discussion witht he sales rep, what I would actually have to do is PAY FULL PRICE for a new set and then trust them to get my refund back to me. My husband and I discussed it, and after reading this website we decided our best option was to try to get back some of our money and refinish the table top ourselves. Well, it is February 17th and I originally notified them of our choice on February 1st. We still have not received the "As Is Letter" that we have to sign and send back in a first step towards our refund. I called a second time on the 10th and supposedly another letter was sent. It has not shown up. I called today and this time the excuse was that if they don't word the letter perfectly it will get kicked back in need of corrections (Have they never heard of form letters???). Supposedly my letter went out on the 13th and we should have it by next week.
Susan of Wantagh NY (02/12/06)
Bought a Natuzzi microsuede sofa and love seat, along with an "extended" warranty. 1 1/2 years later it felt like you were sinking into one of the cushions, like it had no support. We called Macys and had an inspector come over, turned the sofa over and found one of the straps that supported the cushion had snapped. He called someone on our phone and then asked my husband to pick up who was subsequently told that it was not covered because we didn't report it within 10 days of finding the defect, which we had done, but nobody from their warranty dept had called us back, but that apparently doesn't figure into the equation.
Patricia of Coral Springs FL (02/10/06)
I went to the store on Jan.20st, 2006 looking for a living room set. I spoke with a sales representative who told me that the price of the 5 piece sectional was $2,500. I told him that I would like the four pieces and the ottoman. He said the price would be the same because they can switch out the one piece of the sectional. I asked how much delivery and surcharges would be if I had the couch changed to another color. He told me they were offering 10% off plus a 7% tax discount which basically wipes out the tax once they have to add it to the total purchase. He told me the total price would be $2,625.00 including everything. I told him I would come back the following day to purchase the couch.
I went back on the 21st of January and spoke with the same sales representative. I told him that I wanted to purchase the sectional and asked him to ring me up. He then proceeded to tell me that there was an additional charge of $50.00 per piece and that he never said anything about 10% off. He also told me that the ottoman was extra. In the end, my total came to $3,175. I told him that I wanted to speak with the manager, but he wouldn't let me. He said that the manager would say the same thing.
I finally insisted on it, and the General Manager, Geoff came out. I explained the situation and he took the sales rep in the back. I overhead him telling the rep that it wasn't worth all of this trouble for $300.00 and to just give me a break. They both came out and Geoff told me that he needed to charge me the full amount because the supplier could deny the sale if they see a large discount but that he would credit my card $270.00 once my order got to the warehouse. I was satisfied and left the store. Geoff and I even exchanged emails to review the arrangement. I was also told that custom orders take between 6-8 weeks max. I was willing to wait for my sofa until the first or second week of March.
This is where the big issue comes in. I decided to call the 1800 Macy's call center number to check on the status of my order. Now, my credit card was charged the 25% of the total order on the 21st of January. When I called February 8th, 2006, I was told that they show my Sales Check number, but the sales rep at the store never finished submitting my order. My couch was not even ordered!
Jane of Ridgewood NY (01/03/06)
I purchased a living room set at Macy's and one week later, they offered a tax free deal on the same set I had purchased. I requested to get the tax free deal within 5 days of placing my order, and was told I was too late. I then asked them to cancel my previous order and to place a new one so that I could recieve the tax free deal. To avoid cancelling the order, a manager agreed to deduct the tax later when I was billed. Two months later I received my furniture and the bill, but they did not deduct the tax. I called several times to both the furniture gallery and customer support. A lady from customer support asked me to have the sales agent contact her and she would deduct the tax from my bill.
I went to the gallery and the same saleswoman I had been in contact with and she acted like she had no idea what I was talking about. I then spoke to a manager, Charles, who gave me his card and told me he would contact customer support. But he warned me that I probably would not be eligible for the deal. I reminded him that a manager hald already promised that I would get the amount of tax deducted, and explained to him that I had requested to cancel the order and place it again if they would not give me the deal. He called me several days later and left a very rude and condescending message stating that I was not eligible for the deal "LIKE I TOLD YOU BEFORE" and that if I threatened to cancel my order, that I would have been "PENALIZED".
Judi of Rutherford CA (12/22/05)
Purchased 2 bedroom sets and one mattress set. Delivery was set for Dec. 18th. They arrive 1 hour late with only one set of hardware, so they could only set up one bed. Mattress arrived with wrong boxspring, Queen mattress(right) with a twin boxspring (wrong). My question is how they couldn't see that was wrong?? The delivery man said it was marked a queeen, ya so do you not have eyes?? And then they forgot on nightstand as well. (Agent fault)
So we refused one bed, to come back with hardware and set up. After repeated calls to the warehouse, they assured us we would have delivery of the rest by end of week. New delivery date was set for 12/21 between 6pm&8pm, they called at 9am on the 21st to say they would be there in an hour....?? We called to say no one was home and they needed to keep with the origonal schedule, guess what they no showed!! We waited until 9pm and no call. We are trying again for a delivery by Christmas, but I don't hold out too much hope. Why does Macy's not clean up their act with all these complaints?? They are a big company and should listen to this.
Denise of Ringwood NJ (12/19/05)
We purchased furniture in 2002 (leather sofa, loveseat and oversized chair)along with three tables.The chair and full size sofa are also recliners.At the time of purchase, we also paid for an extended warrantee for the furniture (7 year warantee. After sitting on the furniture (isn't that what it is for?) We noticed that the leather was beginning to fade where ever your head, backside, elbows legs, etc. touched the furniture. Also, one of the recliners on the sofa was crooked and not working properly. We called Macy's in to look at the furniture and were told they would get back to us within a week or two.
We received a letter in the mail saying that it was customer caused. fading because we sat on it and did not address the problem with the reclining part of the sofa. I called them back and they sent a second person in to look and take pictures of the sofa. We again received another letter in the mail saying it was customer caused. A couple of months later, we noticed that the arm of the sofa (part of the frame) was loose and called Macy's again. Someone came in, took pictures and we again received a letter in the mail saying it was customer caused.
I called Macy's back and after battling with them over the phone, the supervisor, Nina, came back on and told me the frame (arm of the sofa) had a lifetime warrantee on it and sent someone again to look at the sofa. We were told that there had to be some looseness on the arm in order for the mechanism to work properly. The sofa was not like that when we received it originally. The only people who sit on the sofa are myself, my husband and my son who is 22 yrs old. This furniture is not neglected in any way. It has not been abused and both Stainsafe and Macy's have denied our claims. Our next recourse is to take Macy's to small claims court and to contact the Better Business Bureau.
Thomas of Ft Lauderdale FL (12/16/05)
Ordered leather sofa a before Thanksgiving holiday, made sure it was in stock for delivery before I returned to MA. Steve checked computer and assured me they were in container at dock in FL and would contact me as soon as they cleared. Called a few days later, left message, paged him a couple times, but never returned my calls. Holiday approached and entered store where I was told no couches available. Cancelled order. Never contacted me to say there was a problem, and never returned my calls. Poor customer service in my mind. No follow thru and no explanation. Really disappointed because I really like the couch!! $2350 on my Macys card was the amount so it wasen't cheap... Returning to Florida this week Dec 17th til Dec 28th from MA and will search again for sofa. Any help you can provide would be appreciated.
Jenn of New York NY (12/08/05)
I purchased over $2000 worth of furniture, an oversized chair, ottoman and couch. When the items were delivered the chair did not have legs, the deliverymen said they were missing, and proceeded to take the legs off the ottoman, put them on the chair and tell us that they would bring the legs two days later. The legs never arrived. I called Sales Representative, who assured me she was going straight to her manager who would order the legs for us and have them sent to my office, the address for which she took down.
Two weeks later I called because I had not received the legs, she then told me that "I need to understand something", this was an issue for Customer Service and she doesn't order the legs, she failed to mention this in our first conversation. She then said she would call Customer Service to check on it and get back to me, she never returned my call. Since I have been in touch with Customer Service, twice, the first time they said they were ordering the legs and they had to be shipped to the address to which the furniture had been delivered.
Five days later, I call to follow up, the order had JUST been placed and would take 4-6 weeks for delivery. I asked what Macy's was going to do to remedy, and was told I could have a $30 gift card, when I said that was unacceptable, as we will have had an ottoman without legs for over two months, sitting directly on the floor getting unnecessary abuse, I was told I could have a $50 gift card. There was no care on their part for our experience, no attempt to right the situation and no apology for the poor delivery men that they sent with our furniture, even though we had to pay an additional $100+ for delivery.
Kathryn of Cincinnati OH (10/25/05)
Worked with two wonderful individuals at the Macy's Furniture Store at Sycamore Plaza, in Cincinnati. The designer came to my home, gave me ideas and the saleperson was most helpful in ordering on the day of the sale so I would get the best price. HOWEVER, delivery was a nightmare!!!!!! I gave them two numbers to call to arrange the delivery. I was out of town the day before and they left the message on my home answering machine . . .which I didn't get until the next day.
The message was recited so fast that you couldn't understand the phone number you were supposed to call to confirm delivery. I listened 5 times. Finally though a maze of trying to get in touch with someone in delivery, I found out that my delivery had been cancelled because it wasn't confirmed. I explained that I didn't get the message on the primary number I left and that you couldn't understand the number I was supposed to call. I asked to speak to a supervisor . . .was not given one. In frustration, I cancelled the order. I think more people should know that while Macy's is about customer service on the sales end . . .it's not about customer service on the delivery end.
Taylor of Auburn WA (10/06/05)
This has caused a lot of stress as well as a lot of tears. At present we are sleeping on a mattress on the floor. My fiance and I were saving up to buy some bedroom furniture (we are moving into a new house) and we found a set we fell in love with at Macy's Furniture Gallery. (We do not have any bedroom furniture). We saved up enough money and went to Macy's one night to pay for it. The only salemen there behind the counter was a "Jeff B" and so we told him we wanted to pay for our bedroom set. After taking the money, etc. he gave a green copy of the paperwork. When asked how come it didn't say paid on it, he said the green copy was good enough.
The mistakes we made have haunted us every since. (It was totally stupid on our part to pay in cash, not to get a receipt,and to trust him). To make a long story short, when we went back about 3 weeks later to get a dresser, that's when we found out that none of the furniture show paid for. (Nothing was delivered because we were in the process of getting a new home). We were of course beside ourselves, couldn't remember the exact date, etc. etc. We spent about 2 hours that afternoon there trying to remember EXACTLY everything, meanwhile all the other sales personnel - none of whom were present - began putting their own spin on things.
Nothing was resolved and Jeff (the salesmen), couldn't even look us in the eye, said we didn't pay, and then went home sick. In essence we are out our money, out the bedroom furniture, and filled with grief over this. We have spoken to Macy's several times, (they said there's no proof we paid,), we hired a lawyer, she also is having trouble hearing from Macy's and we are at our wit's end. I also angry at myself that I gave my money to a total stranger and trusted him.
We are both very honest people, have worked at Boeing forever (26 + years) and have no reason whats-so-ever to try and get something for nothing. I have excellent credit, do not even have a car pmt. or credit cards. I pay for everything in cash, and that's one reason why I have excellent credit. Right now, we're just basically spinning our wheels, no word at all from Macy's, we're sleeping on just a mattress, and have cried over this ordeal many, many times.
Adel of Bushkill, PA (9/17/05)
I purchased a bed from Macy's with a 10-year warranty. The covering for the mattress has started to deteriorate. When I asked for a replacement, I was informed that while the mattress itself was covered for ten years, the covering for the mattress was only covered for one year, and if it was soiled or stained in any way, they are not responsible for replacement.
Even though it isn't soiled or stained (the original tag is still firmly affixed) I could never get anyone to inspect the mattress for return. What I keep getting is a runaround, and I want it replaced, NOW. Due to our constant travel schedule, my husband and I hardly ever use the mattress, so this has to be a defect. We just want it replaced under the warranty.
Florence of Brooklyn NY (9/2/05):
I purchased a bookcase from Macy's 2 years ago for about $700. A few days ago, I went to retrieve a book from the top shelf and to my surprise, the shelf caved in, creating a domino effect and subsequently collasping the other shelves. All of the pegs holding the shelves broke and now the bookcase is useless to me.
I contacted Macy's to remedy this problem only to be informed that my
warranty expired March 04. I offered to purchase the pegs to keep the shelf in place but was told "there's nothing that we can do for you". I've shopped at Macy's for quite a few years and this was my first experience with furniture and let me tell you, it will be my last.
Gissel of Hillside NJ (7/14/05):
In January 2004, I purchased from Macy's a Leather Sofa and three cherry round tables for my Living room. I also purchased a complete Dining Room Set: One rectangle Cherry Table, 6 Chairs, one China Gabinet, one Cherry hutch,and a cherry and top marble buffet server. I purchased insurance for all my furniture. On 6/24/05 while cleaning my Dining room table, I noticed one big scratch on top of the table. On 6/28/05, I called Macy's claims Service to report the scratch, which was within the 10 days of the occurrence, as stated in the waranty service contracy.
On July 6, 2005, someone from Macy's came to inspect the table. This person, that came to my home, was rude, he asked me to use my phone to make a phone call. After being on the phone for awhile, he transferred the phone to me. The man on the other side of the line stated that my claim was not valid because I did not report the scratch within the 10 Days from the occurrence. When I first purchased this table, I was told not to buy the Pads for the table because with the purchase of the insurance, any damages done to the table for the next 7 years would be taken care of.
This is a brand new table. This table sits in my dining room covered with a tablecloth. No one goes into this room. In 1 1/2 year that I own this table, we only have used it twice. I do not know how that table got scratched, but I did report the scratch as soon as I noticed it, and it was within the time limit, Therefore, I want this table fixed or replaced.
Patricia of Barrington RI (7/6/05):
I purchased two oversized armless chairs for my family room in May 2005. Minutes after their arrival I noticed that one chair had a gouge in the wood portion and called right away to report the problem and make arrangements to get another chair. Within the first month of owning the chairs I noticed that sitting on the chairs was causing a large depression in the center of the chair and the fabric stretching so much that the strips were curving.
I called Macys to report the problmen and they sent a technician to look at the problem. he offered to apply some webbing to the chairs. In his report he stated that this was "not a manufacturers defect." I told him that I did not want the chairs and that brand-new chairs should not need this kind of extensive repair. While the technician was at my house he stated that, "It is too bad that they dont put more into their furniture besides the styling." However his report didn't reflect this "professional opinion."
Xavier of Brooklyn NY (5/16/05):
I ordered a bedroom set on 12-22-04, waited until mid-April 2005 for delivery. The set was missing the center support for the box spring, all handles on the upper draws were no straight, couple of draws did not close properly, and there are dents on the upper draws in line with where the handles are.
I called the same day, they scheduled a Tech to come and see what I was talking about. He came a week after, listened to what I had to say and made the comment, "Well, it made in China." I replied, "For $3,200 I was expecting something better."
He smiled and told me that Customer Services will contact me in 10 days. I called and they told me that the Tech said that everything was normal. I argued for few minutes, and then they told me that a different Tech was going to give me a visit in a week. Guess what? One day before the visit they call to tell me that the Tech was not going to make it. I told then to forget it, called credit and canceled my account.
I had to hire a carpenter to put plywood under the box spring.
J of Cincinnati OH (4/27/05):
I purchased a Stearns & Foster mattress and box spring for over $2000.00. After three months, it is sagging visibly like the rutted mattress I purchased for $25 from the Salvation Army during college. My husband and I are average-sized people, 200 and 125 lbs. respectively.
The bed cannot be turned over because it has a pillow top. The low-profile boxspring is cheaply made which I discovered when our new carpet was installed. With a little internet research I have discovered that Stearns & Foster is now manufactured by Sealy. It is no longer a quality product! They sent a technician out who identified the problem but they say sagging after three months is normal.
Macy's will not stand behind this product and says I must accept this defective bed. They do not care about customer satisfaction and have a whole legion of people whose job it is to tell you that it's not a problem. I wasted a lot of money and would have been better off at one of those cheaper mattress companies that offer money-back guarantees.
Nancy of Bayonne NJ (4/22/05):
Purchased a 3-pc. sectional sofa from Macy's with a 7-year platinum plus protection plan. Within one year of having the sofa, I had an incident on Dec. 20, 2004, that required cleaning through the protection plan. Stain Safe is the company that Macys contracts to send to your home to clean your furniture. The technician showed up about 7 days later and tried to clean the stain. The stain unfortunately was not removed.
Since that date which was in early January '05 I have been back and forth with Stain Safe and Macy's. I was finally promised a replacement of the stained piece in March '05 and of course they delivered the wrong piece. I immediately got on the phone with Stain Safe/Macy's. Each company blames the other for the mix-up. Now Macy's and Stain Safe are promising a full replacement but yet everytime I call I get the run-around and I'm given instruction to call back 5 or 10 days later.
I have documented a long list of people I've dealt with along with dates and written correspondence. Everyone is completely nice when I speak to them, but they make promises that are clearly not kept and I'm left with a 1.5-year-old stained sofa that is now by the way sinking to the floor (because I'm only using half of the sofa) as if it were 10 years old along with empty promises from Macy's Paramus.
Gabriel of Bergenfield NJ (2/22/05):
I purchased a duvet set from this Macy's location which was having a store closing sale. In my vehicle, I noticed what appeared to be a seminal fluid stain on the duvet cover. I re-entered the store within 5 minutes of my purchase, explained the problem, and requested to exchange it for the exact same item. After accusing me of attempting to somehow scam the store, the salesmen agreed to let me exchange the item, but demanded that I check the new Queen Size Bed duvet cover before I left the store, and emphasized that once I took it, I may not exchange it again, even if there are defects; either from the manufacturer, or other.
I expressed my displeasure with his attitude, and explained that regardless of the specifics of the store's return policy, they still may not sell used bedding as new, and certainly not with bodily fluids stained on the fabric. He sarcastically told me to "take it to court." At this point I demanded to speak to a manager, but the salesmen refused to call anyone, and made me walk up four floors myself to the corporate offices.
When I spoke to a woman in some authoritative position and explained what had happened, she was far from apologetic, accused me of having an attitude, and threatened to not allow me to exchange the item at all. Seeing how I was getting nowhere, and any further time spent there would be a waste, I took the replacement and left. If there are any problems with the new set, I will just call American Express.
Jaclyn of New York NY (12/30/04):
My bed was delivered in August without the center mattress support. A technician was sent in September, who documented that the middle support bar was missing. I have been calling Macy's since August to get this bar. They keep promising me that it will arrive in about a week, but I have been sleeping on the floor since August.
Ofelia of Jersey City NJ (12/30/04):
I purchased a mattress worth $632.98 from Macy's on Aug. 17, 2004. In September, the mattress had a depression or sank/collapsed for almost an inch (as reported by the Macy's Inspector). The mattress is manufactured by Sterns & Foste. Macy's told me that they will not replace the mattress because I do not have the matching box spring. When I bought the mattress, the salesman - Mr. Tarrance H did not tell me that I should have a matching box for the mattress. I happen to have a very good box and I do not need a new one. I sincerely believe that if their mattress is a good brand then this "depression" should not happen in a month's time. I believe that even a $200 mattress will not have this problem in a month's time.
I just want to let you know that the reason it took me awhile to have this reported is due to my dying mother who was brought to the hospital on 9/19 and to the hospice on 9/21. She died on 11/4/04. I am still in mourning and although the mattress problem is bothering me, I did not pay close attention to it because of her.
Gentlemen, what Macy's want me to do is to wait for another 90 days to see if the mattress would have a deeper depression and they will have another inspector to check it. If they find it defective, then they will replace it.
Justin of Brooklyn NY (12/14/04):
I haven't got time to tell you all the stuff that went on, but Macy's furniture are the worst company I have dealt with in my 29 years of existence on this planet.
Mayra of Wayne NJ (12/9/04):
I purchased furniture from Macy's Furniture that came with a 5-year warranty for material cleaning. The salesperson said the "microfiber" material was one of the best and long lasting. After a year the material seemed dirty so I had Stainsafe come out and they cleaned the sofa and loveseat. Stainsafe came twice, and they said it was a material defect. I stopped paying the Macy's bill. I never got an answer, yet they continued to ask me to make payments.
My furniture sits looking 10 years old, and it is the worst purchase I have ever made. Macy's assumes no responsibility, the manufacturere assumes none, and Stainsafe won't assume responsibility either.
Jessica of Sherman Oaks CA (10/7/04):
I ordered a loveseat and couch from the Macy's Thousand Oaks store on September 6, 2004. On the purchase date, I was told the items would come in on September 15th and that Macy's would call to schedule a delivery date. When I hadn't heard from them on the 17th, I called. I was informed that the loveseat was in but that the couch would not be in for 2 weeks. So, I scheduled a delivery for the loveseat for September 23rd. When the loveseat arrived, it had a hole in the side of it. I had to have an inspector come out to take pictures and tell me, they will order the piece to replace the torn section, which I think is unacceptable.
It is a brand new couch and was delivered with a hole in it. Now I have to own damaged furniture? I didn’t spend this kind of money to own a damaged piece. I called on Tuesday, October 5th to find out about my couch and was told it was in the warehouse and was being scanned in. I was told to call back on the 6th to schedule delivery. When I called back on the 6th I was told that the furniture was not only not in the warehouse but that it would not be in until October 18th. Now, if I had known at the time I ordered my furniture that my furniture would take this long to be delivered, I would not have A) moved out all of my furniture in anticipation of our new pieces, and B) I would have planned accordingly.
I am throwing a surprise party for my husband on October 17th and our friends and family have no where to sit. I am appalled by the lack of customer service I have received from Macy's. I have always had a pleasant time working with them, however, this encounter has left me angry and disappointed in them. I would expect more from a name like Macy's.
Mary of Highland Mills NY (9/16/04):
I ordered couches in 2/04. I wanted chocolate colored which they called Dos Dijon. I waited until July and when they arrived it was a cream color not chocolate. There was a big problem trying to identify the correct name that match the color I wanted. There was only 4 colors to choose from and the floor model was the cream color. After going back and forth with the buyers office, customer service, and the store manager they then said the chocolate color was called cameo and would arrive on Aug 6th. When I called they said I needed to wait 10 days from the 6th for a delivery date. 14 days later I called and they claimed they couldn't find my couches.
After threatening to cancel my order they found the couches and set a delivery date for Sept 4, Labor Day weekend. I had travel plans but didn't want to postpone this any longer since it was 6 months since I placed the original order. I had a morning delivery time and they didn't arrive until 3:00pm. I went to the truck before they unloaded the couches and sure enough the same color they delivered in July, cream, the wrong color again! The same color came twice with two different names. When I tried to get my deposit back it was again a runaround procedure. The following week I demanded a check to be mailed and I am still waiting for it.
Tracy of Philadelphia PA (4/13/04):
I ordered my a bedroom set at the end of January and the sales associate guaranteed us that it till be in no later then med February. It's Mid April now and we have not yet received our furniture. Who waits five months for furniture? We were going to buy direct from South Carolina so we can have it cheaper but we did not wait to wait but we should have. Now we are not only are waiting as long but paid much more.
We'd rather pay double then what we are going through. This caused us so many problems such as holding off on our move, and once we did move, we had to sleep on just a mattress. Knowing all this we would never shop there again.
Robyn of Orinda CA (3/6/04):
I bought a complete bedroom set from Macy's, only to find that the closets had a`strong mold odor inside. They sent a man to investigate the complaint but since he could not smell it, they refuse to exchange it for the identical model. Since I was so allergic to it, I kept only non-clothing items it. I woud wake up at night with allergies and learned to know that it was because that closet, which was an integral part of the bed unit, was open a crack. I used to leave it open when I left the house in order to air it out. Now 20 years later the smell has almost disappeared. Thanks, Macy's!
Anne of Belmont CA (1/20/04):
In December of 2002 I bought a sofa from Macy's Furniture. The payment plan was a "No-Payment for 6 months." I signed the agreement, but when I returned home I noticed the billing address had my old address although the delivery address was correct. I called the salesman and explained what I had noticed and he said he would take care of the problem. Several days later my sofa was delivered. I didn't give much thought to time and didn't think about payment because I had not received a bill, until ... I received a phone message from someone collecting for Macy's.
I believe at this time about a month and 1 day had gone by after the first payment was due. I called the number given and I explained what had happened to the man who called me (too long ago to remember name). He insisted I give him my bank account number for an automatic withdrawal for the sum owed then and there, and then said there would be a fee attached for the transaction. I refused to pay the fee since I felt it was an error on Macy's part and not mine.
He put me on hold, contacted a Supervisor and then said the fee would be waived. I told this man that I had good credit, did not want it ruined, had always paid my bills and insisted that nothing be reported. He assured me that I would not be reported. On January 18th, 2004, I ordered my Credit Report. Lo and behold there was a negative report against me by Macy's. I immediately filed a dispute. I have shopped at Macy's since 1993. Have never been late with payments.
Macy's store sent bills to my current address. Why didn't Macy's furniture connect with Macy's store? Why was I reported after I was told I would not be? This is not the only problem I've had with Macy's furniture. I bought a bed from Macy's Furniture and the wrong one was delivered twice (the first bed and the second try were one and the same) about 4 years ago. I didn't try for a third and cancelled my order. I guess I should have learned from that fiasco.
Steven of Bellmore, NY, writes:
I've had the unfortunate pleasure of purchasing a dinning room set from the Macy's Furnirture Store at Carle Place, Long Island last year. It took five deliveries due to a broken china cabinet, stained chairs, broken chair, the wrong table, etc. I recently noticed that the base of the table is cracked along the seams where the wood is joined together on both sides of the table.
Unfortunately, the manufacturer's warranty is for one year and it has been 14 months since all the pieces were delivered to my satisfaction. I was told to contact the manufacturer but was given only an address, with a p.o. box no less, and no phone number. The information was incorrect and I have since acquired the correct address and phone number, no thanks to Macy's.
The manufacturer will only sell me another base for the table for another $250.00. They will not replace the merchandise and Macy's will not do anything even though I have been a Macy's card holder for the past 23 years.
I spent $3500.00 for a dining room set that has been used three times and I have a broken table due to a manufacturer's defect.
Timothy of Wayne, NJ, writes:
I ordered furniture for my new house, in August. The first time they froze $2,000 on my Mastercard, which caused it to be rejected at a restaurant, not good!
Now, they have my check for about $1,500.00 which they cashed pretty quickly, but my sofa, loveseat and chair, "scheduled for delivery 9/15 to 9/25" will now not even be in the warehouse until 10/4/99, and I cannot arrange for delivery until a week after that, for a date apparently in late October, 1999.
It's really, really aggravating! I have this large living room, with no furniture, which sucks!
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