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Macy's - Furniture

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Andrew of Bethpage, NY June 22, 2009

If you are thinking about purchasing anything from Macy's please think again. On February 12th I purchased a sofa and loveseat combo. I asked the salesperson if the pieces will be delivered by early may since I was planning a Memorial Day party and needed the furniture. However, after numerous calls and over four months later I am still without my furniture. I am extremely dissappointed in Macy's lack of customer care. It seems like the Salespeople just want to sell you their garbage and could care less when you get. Macy's has lost my and my family's business for life. I urge you to look elsewhere to avoid the heartache and stress.

Steve of flushing, NY June 18, 2009

Purchased a full living set at the Carle Place Furniture store in Jan.2009. Was told that it would be availabe for delivery in April. Here i sit in June 09 and still dont have the set. except for one person in Delivery, all lied. Every excuse in the book. Got a great price. what good is it! No set!

Janet of Greenwood, IN June 17, 2009

I purchased a dining room table and 8 chairs for my daughter at the Castleton, Indiana store, but the delivery was to my daughter in Beaumont, Texas. She scheduled delivery for the week she was moving to Texas - she is new to the area and has no friends or family there. When the table arrived it was damaged so we refused to accept it. The soonest they could deliver the replacement was two weeks later -- on a Thursday -- there was no flexibility on the delivery even though it was their fault or their carrier's fault that a second deliver was required. After being on her new job for 8 days, she had to ask to take time off to get the table delivered or if we cancelled the order all together, to get the chairs picked up. If she chose to return the chairs herself, they would not accept them at the Beaumont store, eventhough they have a furniture department, she was told that she would have to drive them to Houston, which is 90 minutes away.

The sales people in Macy's are all about trying to provide "outstanding customer service" and with virturally every purchase they ask you to go to their website and fill out a customer service survey, but the furniture delivery group knows nothing about providing customer service. They did offer my daughter a 50% refund on the cost of delivery, but that doesn't help with the fact that she will have to take time off work regardless of whether she chooses to take delivery of the table or return the 8 chairs. This will be the very last furniture purchase I will ever make from Macy's - guaranteed!

james of florence, MA June 9, 2009

purchased a sofa from macys. sofa gave off chemical fumes. macys refused take sofa back without 10% delivery charge but agreed to take it back for free after we waited a month for their consultant to smell our couch and agree that it was toxic. I have had new onset shortness of breath since couch delivered having been in perfect health my entire life.

Eric of Yonkers , NY June 5, 2009

They promised us when we purchased our dining set that we would be called within a week to schedule delivery. that was a month ago. Yesterday my wife went to the store and was told the furniture would "probably"be in on June 15th. Not a word from them, until we went to the store to inquire. We werent misled,,we were lied to.

Jon of Cincinnati, OH April 16, 2009

I worked their for three years and they told us the Martha Steward Furniture which is made in China was a hardwood with a hardwood veneer. One of the pruducts on the floor chipped and we discovered it was particle board made in China with who knows what kind of chemicals. I left their soon after.

Thomas of Sarasota, FL April 15, 2009

Purchased a hutch and buffet last March and started to see saw dust coming from the bottom of the buffet. After further inspection, we found it to be termits and was told that this sometimes happens to furniture sent from China. The store manager wasn't very supportive. He thought it may have be cause from our home, however after having our house inspected found no other traces of the insect, espect for the buffet. Since then we have had someone come in and treat the piece of furniture and hope that we have solved the problem on our own.

Steve of Liberty Lake, WA March 23, 2009

I bought an end table from macys. When i was in the showroom the floor model was damaged along the edge of the tabletop. The salesman said they had damaged it in shipping. A few days later I picked up my table from the store in a nice box so no damage occurred to mine during shipping. Within a couple months i discovered that the table has a manufacture or design defect that causes the edge of the table to fall apart all by itself. It is really just a cheaply made item sold at a not cheap price. I did not contact macys or complain because thats just the way i am ( i dont like being lied to or hearing excuses and delays ). I can always get another table but will not be going back to macys for any future furniture puchases.

Jennifer of Springfield, VA February 3, 2009

I purchased a Simmons matress from Macys in October 2008. I am single and weigh only 130 pounds, but by December the mattress was badly bowed and was killing my back to the point that I was far more comfortable sleeping on the couch. I called the first week of January to complain about the mattress and was told I would have to wait until the end of February for their inspectors. We will see how that goes. Sadly in November I purchased a 2600 entertainment center also from Macy's. I had to wait until the 3 week of December for them to deliver just the bottom portion of the entertainment center and there were no issues other then they did not keep the scheduled delivery time and I ended up waiting all day at home for them...they were approximately 9 hours late.

They told me that the top portion of my entertainment center was backordered and I would have to wait until the end of January for it. They delivered my top porion (hutch) January 31st. First they placed the hutch on top of a white wool rug that is a runner in my hallway which left dark lines down the rug, then when the placed the hutch they did it with such force and slid it around that the originally undamaged bottom portion now had chunks dug out of it, dents and scratches all over the top. In addition the hutch was badly damaged and 2-3 shades lighter then the bottom. I was then told that I would have to wait until May for the replacement hutch. I will never buy furniture from Macys again. I spent a total of 5,000.00 on the mattress and entertainment center and certainly did not receive anywhere near that in product.

I am currently still working on resolution for both the mattress as well as the entertainment center.

Lucy of East Meaow, NY February 1, 2009

I purchased a Simmons mattress from Macys in 2005. In 2008 the seam at the foot of the mattress seperated and buckled in the middle. I stitched the seam closed. I was telling my daughter about it and she told me to call Macys because the mattress had a 10 year warranty. She called and explained the situation and they sent a tech to the house to evaluate the damage.

Macys then called me and said they determined I voided my warranty by stitching it and not calling them immediately. I explained that if I was aware of the warranty I would have. I also asked what difference did it make, if there was a warranty. They did not want to hear it.

This is the second time I puchased a mattress from Macys and it was damaged. I think that they are selling refurbished mattresses and not letting the public be aware of it. I bought a mattress in 2002 and in 2005 it shredded in the middle. Again, I didn't know there was a warranty. Stupidly I purchased another one from them.

I always thought that Macys was a high end store that backed their products and helped the customers. Now I now better. My husband & I are in our seventies and on a fixed income. We don't have all kinds of money to throw around on new mattresses.

Now I'm going to have to go and buy a new mattress with a cost of at least 500.00

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