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Macy's - Furniture

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Steve of Liberty Lake, WA March 23, 2009

Steve of Liberty Lake WA (03/23/09)
I bought an end table from macys. When i was in the showroom the floor model was damaged along the edge of the tabletop. The salesman said they had damaged it in shipping. A few days later I picked up my table from the store in a nice box so no damage occurred to mine during shipping. Within a couple months i discovered that the table has a manufacture or design defect that causes the edge of the table to fall apart all by itself. It is really just a cheaply made item sold at a not cheap price. I did not contact macys or complain because thats just the way i am ( i dont like being lied to or hearing excuses and delays ). I can always get another table but will not be going back to macys for any future furniture puchases.

Jennifer of Springfield, VA February 3, 2009

Jennifer of Springfield VA (02/03/09)
I purchased a Simmons matress from Macys in October 2008. I am single and weigh only 130 pounds, but by December the mattress was badly bowed and was killing my back to the point that I was far more comfortable sleeping on the couch. I called the first week of January to complain about the mattress and was told I would have to wait until the end of February for their inspectors. We will see how that goes. Sadly in November I purchased a 2600 entertainment center also from Macy's. I had to wait until the 3 week of December for them to deliver just the bottom portion of the entertainment center and there were no issues other then they did not keep the scheduled delivery time and I ended up waiting all day at home for them...they were approximately 9 hours late.

They told me that the top portion of my entertainment center was backordered and I would have to wait until the end of January for it. They delivered my top porion (hutch) January 31st. First they placed the hutch on top of a white wool rug that is a runner in my hallway which left dark lines down the rug, then when the placed the hutch they did it with such force and slid it around that the originally undamaged bottom portion now had chunks dug out of it, dents and scratches all over the top. In addition the hutch was badly damaged and 2-3 shades lighter then the bottom. I was then told that I would have to wait until May for the replacement hutch. I will never buy furniture from Macys again. I spent a total of 5,000.00 on the mattress and entertainment center and certainly did not receive anywhere near that in product.

I am currently still working on resolution for both the mattress as well as the entertainment center.

Lucy of East Meaow, NY February 1, 2009

Lucy of East Meaow NY (02/01/09)
I purchased a Simmons mattress from Macys in 2005. In 2008 the seam at the foot of the mattress seperated and buckled in the middle. I stitched the seam closed. I was telling my daughter about it and she told me to call Macys because the mattress had a 10 year warranty. She called and explained the situation and they sent a tech to the house to evaluate the damage.

Macys then called me and said they determined I voided my warranty by stitching it and not calling them immediately. I explained that if I was aware of the warranty I would have. I also asked what difference did it make, if there was a warranty. They did not want to hear it.

This is the second time I puchased a mattress from Macys and it was damaged. I think that they are selling refurbished mattresses and not letting the public be aware of it. I bought a mattress in 2002 and in 2005 it shredded in the middle. Again, I didn't know there was a warranty. Stupidly I purchased another one from them.

I always thought that Macys was a high end store that backed their products and helped the customers. Now I now better. My husband & I are in our seventies and on a fixed income. We don't have all kinds of money to throw around on new mattresses.

Now I'm going to have to go and buy a new mattress with a cost of at least 500.00

Dariusz of Colonia, NJ January 28, 2009

Dariusz of Colonia NJ (01/28/09)
I have purchased a Natuzzi sectional from Macys during their July 4th of '08 and it was delivered sometime at the end of August. The sofa had no problems, and the delivery was great. After a few months (3-4) of very light usage, the seats started to give in, and you feel like your sitting in a bucket. The back cushions filling, packed on the bottom of the back cushion. I called customer service, and they scheduled a tech from Tri-State to come out and examine the couch.

The tech came out and reported it as normal wear and tear. Macys did not want to do anything, besides scheduleing another tech to come out 90 days later. I spoke to a supervisor, and he did schedule another tech for two weeks later. Tech never showed. Called Tri-State, and now they will come out end of next month. I am very upset, since I spent over 4000 on this couch and after 1/2 year its falling apart.

Macys customer serive is horrible, and they definetly do not stand behind what they sell. If I wanted a piece of junk, I would have went to a store that sells junk for alot less. Now it looks like I will be stuck with a 4000 piece of trash.

Richard of Willingboro, NJ December 29, 2008

Richard of Willingboro NJ (12/29/08)
A leather love seat was delivered damaged, a puncture from something heavy placed on it, and the store and customer service dismissed it as a trivial claim since it was afloor model, sold as is. However, it was not sold with this puncture at the time we signed off on the inspectioncondition of the furniture at the point of sale. Therefore, the delivery as discrimatory based on this type of sale from my point of view. The furniture was purchased based on its unique color, not the price. I want the delivery cost of 100 back.

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