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Macy's - Furniture

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Christine of Puyallup, WA November 17, 2008

Christine of Puyallup WA (11/17/08)
Had furniture delivered by Macy's. The crew broke the ledge on my exterior door under the lead glass in June and it is november and still no resolution. She refused to honor a quote for repair replacement. Wanted to have a furniture repair guy come and fix my door I kept asking for the insurance companies phone number and stated that I did not want their furniture repair guy. She wanted to dictate who would fix my door. This is a brand new home.

Front door dental ledge under lead glass broken

David of Weston, FL October 31, 2008

David of Weston FL (10/31/08)
I purchased a Natuzzi sectional with two recliners on each end. The handle to the recliner broke off only after three years. I purchased the Worry no more warranty but that doesn't cover any mechanical parts. I asked for assistance from Macys on obtaining the parts. no help. I refuse to shop Macys again. NO CUSTOMER SERVICE and they do not stand behind any product they sell.

Mary of Edina, MN August 25, 2008

Mary of Edina MN (08/25/08)
In short, I bought a leather sectional from Macy's Home Store in early February. They told me that it was in the warehouse, many were in stock and they could deliver it to us ASAP. They also told us that we could pick it up ourselves at the warehouse, but there would be a 15 'pickup fee'. ??? A fee to pickup a sofa that you have aleady purchased?

Anyway, we chose the following weekend for home delivery. The couch arrived by two quarreling delivery men. One refused to help the other, so one guy brought it in by himself. He left marks on the walls (that I had just painted). Once the pieces of the sectional were in, they realized that one of the pieces was broken, and so the sectional would not fit together properly. They left all the pieces, including the broken piece, and gave me a number to call.

Then I was told by someone on the phone that they couldn't get me a replacement piece for another 3 months! Well, it is now the end of August. Still no replacement piece and I have to sit on a broken, disjointed leather sectional sofa. Each call I put into them reveals that NO ONE has made any effort to order a new piece for us. Just like when my husband called today and was told that an order had never been placed for the replacement piece we needed back in February. Over 6 months ago.

I think that we will never get a sofa that is a normal sofa that we thought we were buying. Macy's Home Store is awful.

Eva of Cambridge, MA July 3, 2008

Eva of Cambridge MA (07/03/08)
i bought a set of matterss and it is no good it has about one inches in the middle i cant even sleep on it.i have to put two blanket to help me to try and get sleep my back hurt a lot we been fighting with macy,s over a year .they told me i will not get my money or matterss

lot off back problam i thy to turn the mattress every two weeks

Kathy of Westfield, NJ March 20, 2008

Kathy of Westfield NJ (03/20/08)
I ordered a dining room hutch and sideboard from Macys and it was to be delivered on March 12. The sideboard was ok, the base of the china closet sits on was not a base but another sideboard (smaller size) and the china hutch was badly damaged. I accepted the sideboard thinking they would deliver the base and china cabinet immediately, they have not. It is over a week later and I am waiting for this delivery. After reading the website I am scared silly. Too many bad experiences with Macy's furniture. I am hoping the furniture comes undamaged and soon. Will let you know.

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