Complain about a product or service

Macy's - Furniture

• General Complaints • Furniture Complaints • Bridal Registry --- News • Macy's Customers Get New Citicards--Like It Or Not • Macy's to Stop Ethnic Profiling • Former Federated Department Store CEO Indicted • Department Stores Tried to Restrict Competition in Tableware

Avinash of San Jose, CA September 5, 2007

Avinash of San Jose CA (09/05/07)
Purchased Sealy Mattress in 2005. Sagged badly; Macy's sent rep, who said it was defective, but stained, so no replacement. Stain was caused by blowing up a wine; has nothing to do with poor workmanship or cause of sagging. Macy's tells me to get lost. How can I contact Sealy to tell them that Macy's isn't doing them any favors by having their own internal policy override the warranties stapled to the mattress itself.

Macy's has been arrogant about saying that the warranty is void, whereas the warranty card i have does not say anything to that effect. I paid more than 1400 on this. Now we are expecting our first baby and my wife cannot sleep in the 2 inch sag.

Jennifer of Los Angeles, CA August 28, 2007

Jennifer of Los Angeles CA (08/28/07)
I selected a recliner in the Macy's Westside Pavilion that opened completely flat. A chair was delivered that did not open completely flat. I told the store. They sent a repairman to my house who said it opened as much as it could (of course). He also said the chair was crooked.

I asked Macy's if I could have the floor model instead of the one they delivered. They said (1) the floor model has been on the floor for a year and has relaxed. Yours will do the same, and (2) no, you selected that chair and you have to keep it.

Now Macy's is sending another repairman to look at the chair, even though they tell me that their report says only that the chair works as it should, and it does not mention the crookedness. Why send another repairman, then?

Maria of Staten Island, NY June 18, 2007

Maria of Staten Island NY (06/18/07)
i purchased deep sleep top pillow mattress and box spring in the year of 3/16/2005. The seam to mattress started coming apart and Macy's sent someone to my home to inspect it sent me a letter. it was soiled and they wont replace it. This has nothing to do with the mattress coming apart at it's seam around the matress. what could you expect after two years.

The physical damage is that the mattress seam is comming apart and the thread is raveling around the matress and i can see the springs.

Folly of Staten Island, NY May 4, 2007

Folly of Staten Island NY (05/04/07)
My whole family went to the macy's gallery to purchase a new set of furniture, the kids were excited especially since we were expecting a new addition to the family. We were there in 02/11/07, the furniture was a leather sofa and big recliner of the same make.It was worth over 3000,completely paid for all cash. They told us the furniture will be delivered in 8-10 weeks which I said okay to. Before the 10th week was up they called and said it would not be ready until the end of the following month, i said okay. To my surprise they called again and said it would not be ready until the end of the next month again and this went on one more time so i called them, because i had tried to be nice.

This is 5/4/07 and still no furniture. Customer service, told me they are expecting the furniture on 5/14/07,in their warehouse, but i still have to wait for 2 more weeks after that for it to delivered to the store where i made the purchase. Then i still have to wait for someone to call me and set up a delivery day. My baby is due next month, but i wonder if the furniture will be here before the baby. This is really unbelievable.

Charlie of San Francisco, CA May 1, 2007

Charlie of San Francisco CA (05/01/07)
I ordered furniture from the flagship store downtown. We had recently purchased a home and had an interior designer come by our home and her selections. We placed the order and most of the items were delivered a week later. We ordered a Couch, two chairs, and a Dining room set with six leather dining chairs. Upon delivery I refused the dining room table because it was cracked and the frame was broken. A delivery was scheduled for seven days later.

On the date of the delivery I received a phone call from Dispatch telling me that the driver refused to come by on that day because I was out of the way. I spoke to him earlier that morning and he stated that he would be at my home at 10am well within the window of 8:30-10:30. He cancelled at 10:15 stating that no one was home. Not only was that not true, but even it was, he should not have cancelled within my prearranged window.

When I called Customer service they told me that they would try to reschedule for another pick up. I called and objected stating that we have been without a dining room set for three weeks and Macy's service was deplorable. I am tired of hearing how it was the vendor's fault, how they can't get the table from the wherehouse, and how they only do weekend deliveries.

I have three more rooms to furnish and I will go elsewhere to spend lots of money. I was tempted to return everything, but I will have an unfurnished home and other stores are telling me it will take 2-4 weeks to deliver. I will never use Macy's again.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.