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Macy's - Furniture

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Melissa of Clementon, NJ March 26, 2007

Melissa of Clementon NJ (03/26/07)
We purchased a sofa and two chairs from Macy's on 9/2/07. The sofa was a custom fabric one so we were told it could take up to 8-10 weeks. We were o.k. with that. The chairs were about a week and half late. So after about 11 weeks we received the linen colored couch with a big black ink stain on the front skirt. So within the hour of the delivery l contacted the customer service line to report it. lt took 2 more weeks to get a tech. out to attempt to clean it, he informed me it was ink from the warehouse and the entire sofa would need to be replaced. The order was supposed to be handled.

So l call back in January( about 8 weeks later) to find out the date for the new delivery. l was told the order was placed and never sent to the manufacturing company so l would need to wait another 8 weeks for the sofa. l was outraged, so l spoke to every manager l could, and all promised to get to the bottom of this and never called me back. l'm currently waiting for a call back from a sales manager named Terry...lt's been three weeks since she promised to call me back. Next week will be 8 months since l originally order the sofa. l'm under the impression they are hoping l give up, but l want what l paid for.

lt's completely crazy to deal with this mental aggravation. We are working people who just want what we work hard to pay for.

Amanda of Miami, FL March 18, 2007

Amanda of Miami FL (03/18/07)
My husband and i purchased an entire bedroom set for over 3000. First of all, when we came in to the gallery, no one approached us to help us with finding bedroom furniture. My husband works outdoors and he was wearing his construction clothes, so I believe that they probably thought that we could not afford anything in the store. When we finally found someone who would help us, and we picked out our furniture, he told us the furniture would be delivered in 2 weeks, yeah right. The delivery was late, and they never set up the furniture. My husband and I ended up having to put a huge, heavy bed together by ourselves which took several hours. When we were almost finished, we realized that we were missing some of the parts that we needed to put it together.

i called Macy's to tell them that they needed to send someone to put the bed together like they were supposed to and they also needed to bring the correct parts to put it together. I had to call several times because they always missed their appointments. Finally someone comes to look at the bed and tells me that they made an error, the parts that we got to put the bed together are for a completely different bed and they need to come back with the right parts. The guy tells me that he is going to come back within the next 3 days. He never calls and never returns.

Barbara of Corralitos, CA January 29, 2007

Barbara of Corralitos CA (01/29/07)
We purchased a bed frame and mattress in July of 2005. In the Fall of 2006 we noted severe divits in the mattress. It was covered under warrenty and cost 3000 on sale. It was inspected in our home by a mattress inspector and deemed to be faulty. A furniture/mattress salesperson returned the mattress and sent us a new one. The price of the replacement mattress showed up on our bill in November. My husband has called multiple times to take care of the matter. Including faxing the return receipts to the number supplied. Today my husband was instructed to show proof of payment of our mattress in 2005! Then in the mail we received a notice that we will be sent to collections if we do not pay.

Our credit record could be severly damaged by a mistake Macy's is making on our credit account. The scary part is that we paid by check in 2005 and have proof of the cleared check. My husband is off work on a back injury and is attempting to collect disablity and find a job that he can physically do. Dealing with this issue has put us both over the edge!

Anita of Crosby, TX November 10, 2006

Anita of Crosby TX (11/10/06)
Bought a chair I wanted to pick up for a Birthday gift.It was in stock. I overheard the salesperson setting up the pick-up tell someone everyone knows there's a 15.00 charge for pick up. When I questioned her, I was told that it was company policy. I couldn't believe they were going to charge me 15.00 for the privelege of my driving 30 miles to get it faster by picking it up. I left, sent off an e-mail regarding what I considered a really poor corporate marketing strategy in a city where I could find no one else who charged for pick up. They turned in back over to the store manager who I'm quite sure has nothing to do with Corporate Policy and who did not contact me.

My next mistake was going back and purchasing the chair because I really liked it.Guess what. Their next revelation was that not only could I pay the 15.00, but I also could not pick it up before the same date that they would be scheduling a delivery for 75.00 if I chose that option. There went the advantage of being able to get it sooner, if I picked it up. We'll never know if they have what I like in the future, because I won't be back in to look for anything. Macy's came & went once before in this area & my guess is they don't make it this time either.

Arun of Marlton, NJ October 20, 2006

Arun of Marlton NJ (10/20/06)
Purchased a bedroom set on July 31st, 2006 and told salesperson at Macys we needed it in two weeks...she said it would be ready for delivery. Paid the full amount. Didn't hear back from Macys regarding delivery so we called Aug 18th, told only 2 of the 6 pieces were available...please call back monday. Called again, were told most pieces would be ready Aug 30th, they'll call then but never did. We called again Sept. 6th, said all pieces were not available but they would be avail. Sept. 15th. Sales Manager said he would keep us posted, but again no one called.

Left message several times and spoke to salesperson Sept. 23rd...said she would talk to manager and call back. Again, no call back. I called again sept. 25th (still being polite and understanding)...spoke to manager who said he's outraged and would make sure someone calls us to keep us updated. His records show pieces would be available early October. NO ONE CALLS. Spoke to Customer Service Supervisor in St. Louis who tells me he'll look into it, and that it was ridiculous what we were going through. He says he'll call back within 48 hrs. He never calls. I call back the store again and the same manager who was outraged about the overdue furniture says he'll call back later that day...and guess, what no call back.

We spend 3K on furniture that was promised in no more than 2-3 weeks...each time we call, there's a new availability date but no one from Macys can guarantee when. Can you say BAD CUSTOMER SERVICE...btw, the manager never called back today either... Too frustrated to cancel, we'd be starting from scratch in our search...took us 3 months and still no furniture, no answers, no call backs from MACYS...WORST purchasing experience ever for us!!!

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