Mattress Discounters

Joann of Columbia MD (09/29/07)
I purchased a Simmons Beautyrest White Haven mattress and Monique headboard. On the day of delivery one of the foundations was crushed, and the headboard was not on the truck. I had to call the store to find out what happened. I was informed that the headboard was on backorder and that it would be a few weeks before it was available. I told Frank that I no longer wanted it, and he told me that he would give me a $100 credit to keep the headboard. I agreed. Three weeks later, I still received no word from Frank on the status of my headboard and foundation replacement. I just called today to find out that the headboard is still on backorder, and they have no idea when it will be available. However, I've already been charged for the entire order, including the $399 headboard. Frank told me that I don't have to pay a dime for 6 months. Well, that's correct, but my 6 months zero interest is already ticking away and I still do not have a complete order.

He was very nasty with me and told me to come in on Monday to redo my credit application to have the headboard removed from the order. I have no faith in this process ... what if I get charged for another bed? Very poor service, rude sales people; do not buy from Mattress Discounters in Columbia. It's a ripoff joint!

I would have rather paid more for the bed from a quality place, then to experience the frustration of dealing with rude people who could care less about your $2400 investment. I have lost one day of work waiting for the originally delivery. Now, I will miss another day waiting for the replacement foundation.

Monique of Burlington MA (04/16/07)
Purchased Stearns and Foster pillow top rose pearl king size bed with box spring in October 2004.  I was told it would not sag. The 10 year warranty covers sag over 1.5. Here it is 2007, and the bed has two definite body impressions. One is over 2.5 sag and the other 2 sag. I called Mattress Discounters in 03-01-07. They filled out warranty form and told us we would be contacted in 5 days for appointment to check bed. On 03-09-07 I received a call and scheduled the appointment. A man came out on 03-20-07 and measured body impressions. A letter was mailed to us dated 03-28-07 stating sag not covered by the warranty due to stain on bed. Now I have my warranty, and it DOES NOT state that stains on bed void 10 year warranty. It DOES state warranty against sag over 1.5. I am unsure of next step but am thinking of a demand letter. We paid over $1800.

We suffer pain to back, neck and hips as a result of this mattress.

Penelope of Frederick MD (02/01/07)
First off, I was absolutely SHOCKED that there have been no complaints filed against Mattress Discounters in the past three-plus years. I believe that there must be an error in finding this page. Unlike most of the other companies listed here, this page in particular could not be found on Google. That's a little fishy to me. Moving on, I purchased a bed from Mattress Discounters in Frederick this past January. The first mattress set they delivered to me was the wrong one. They then delivered another mattress set (the WRONG ONE again!) to our house about a week later, and while bringing it into my home they damaged my hardwood floor. I have been trying to get Mattress Discounters to exchange this bed for more than three weeks now, and I can't even get a manager to assist me. The manager in charge of the Frederick store where we purchased the bed said that he has been paid for the transaction, so you'll have to take it up with corporate. Real professional.

So now I am stuck with a damaged floor and mattress set that I can't seem to get replaced by Mattress Discounters. NOBODY will return any of my calls. I have no idea where to go from here, but it surely will never be Mattress Discounters again.

Nicola of Chula Vista, CA (09/22/06)
Five years ago I bought a $1,800 mattress.  1 1/2 years later I complained to the store that the matress was sinking in the areas were I slept. 

When they realized there was a problem with the mattress they told me that the mattress wasn't covered by warranty because of a little small accident from my one year old.

After five years the mattress has sunk over five inches leaving me with a ugly back ache daily.

Donald of Boynton Beach FL (07/31/06)
On 7/5/01, I bought an Embassy mattress set, king size, and a frame.  There is a 10-year warranty on this mattress set.  The mattress is wearing terribly.  For the last two years there have been deep ridges and crevices on each side where I sleep.  I literally fall into a gully.  This should not be happening at this point. 

Mattress Discounters in Boynton Beach. FL have moved, and I cannot find this shop anywhere in Florida.  I have my original paperwork, etc. , and I need a rep to check out my mattress.  Please advise how we can remedy this.

Michael of Silver Spring MD (03/25/06)
I purchased a mattress, box spring, frame, headboard, and foot board from Mattress Discounters in October, 2005, and several months later the box spring started breaking and falling through the frame. The mattress and box spring were covered by a 10 year warranty. We contacted Mattress Discounters regarding this numerous times, and it took 3 weeks for them to send someone out to inspect our bed. When it was inspected, we were told the box spring is defective, and the frame is too big for the mattress and box spring.

We received a letter from Mattress Discounters stating that we would have to pay $75 to have a new box spring shipped to our house. Additionally, they have refused to acknowledge the fact that the frame is too big for the bed. I have tried contacting the district manager for Mattress Discounters; however, they have failed to respond.

For the past several months I have had to sleep on the bed that is ready to collapse through the bed frame!

Renee of Upper Marlboro MD (10/11/05)
I purchased a new mattress from the Laurel, Maryland, location in 2004. The same week my bed was delivered, I called the store and complained there was a problem with one side of the $1000.00 bed. I was told by the salesman they would have to send someone out to examine bed. It took over 3 weeks for anyone to come out. The man they sent to my house worked for a private company--a contractor. It was then several more weeks before I got response from Mattress Discounters. I was told the quality of the mattress was not a defect. However he never tested for the problem. I contacted the Better Business Bureau for some sort of help. This was the first time I had ever spent this amount of money. BBB sent me a letter stating Mattress Discounters never responded to any of the letters. I continued to call the store daily; I didn't know what to do; all I did know is I couldn't sleep on the bed.

The company finally sent out sent out another person to inspect the defective $1000.00 bed. I stood next to the man while he inspected the bed. When I noticed he did nothing to test what the problem was, I then spoke up. The problem was, when I laid on one side of the bed, the mattress went too low, so low that my infant (7month old) would roll down to me. So when you sat on the bed or laid on the bed, the one side would go very very low, straight down. The inspector never sat on the bed. He said they only test one way and that was it. He measures the bed by placing line or something on the bed to see if it sagged. The only way you would test this problem would be sit on it. The inspector had it in his note that I said the bed sags when pressure is applied. I wrote it again on the inspection sheet and that a test (pressure) was never applied. My problem was not tested.

I received another letter from Mattress Discounters saying again, not defective error. I am very upset and disappointed that a major company would treat consumers in the manner I was treated, and then not the respond to the BBB. I didn't want a refund; I just wanted the mattress replaced. How is a business not held accountable? Please provide some assistance. I am still really uneasy with this whole matter. I just want to be able to sleep comfortably.

Larry of Patterson CA (09/25/05)
In July 2003 we purchased a mattress and box springs from Mattress Discounters. We used the mattress and box springs until December 2003 (5 months). At that time we noticed our mattress had extensive sagging in the middle. I called Mattress Discounters and advised them we were having problems with our mattress. They advised us that they have an independent contractor who would call and schedule a time to come out and check the condition of our mattress. S. McHenry called, and we scheduled Saturday, March 14, 2005 as the appointment date. He is with Integrated Bedding Group. He came and measured the sagging in the middle of the mattress which I think measured at 1 & 3/4 difference in the middle versus the sides. He spent about 20 minutes at our home.

We then received a letter from Tiffany Irby, a customer service representative with Mattress Discounters West at 8391 Auburn Blvd, Citrus Heights, CA. 95610, Telephone #888-233-0091, stating that Integrated Bedding Group is an impartial party to our concern; they are bound by the standards and tolerance that Sealy sets when determining defects in the field. With this in mind, Integrated Bedding Group finds no structural defects with our mattress. Due to improper frame support the warranty has been VOIDED. For further assistance please contact Sealy.

We were not aware that the inspector would base his decision on the support, which obviously was not the problem. Had we have known that they would have denied our claim based on this finding we would have installed the additional 3 slats that we had (which by the way were standing up against our wall in our bedroom which the inspector saw). I have made several attempts to contact Sealy direct which is what the letter states to do should I have any questions or concerns. I called Robert at Sealy (800) 697-3259 numerous times, but I cannot get him to return my phone call. Please be advised we only slept on our mattress 5 months. We paid $1600.00 for the mattress and box springs only to find that Sealy does not stand behind it's product. I have spent the last 6 months making numerous phone calls and writing letters in hopes to resolve this problem. NEVER AGAIN, WILL I BUY ANY SEALY PRODUCT! Any help your organization could provide, would be greatly appreciated.

James of Encinitas CA (04/14/05)
We purchased a mattress and mattress pad in August 2004 for our daughter in college at Berkeley Calif....They told us the mattress pad would be in in about a week, We never received the mattress pad, and we have talked numerous times, numerous telephone calls, and our account with Citi Financial has still not been credited with the $34.00. I have spent money on telephone calls; the time has been a complete waste, and I doubt I will ever purchase another mattress from Mattress Discounters nor will I use Citi Financial Services...very bad customer service.

I have begun to tell everyone I know about the problem. I am very disgusted with the process. Everyone at Mattress Discounters has said they have done what they needed to do. Everyone at Citi Financial has said they only need a confirmation from Mattress Discounters. There is just nothing as the consumer I can do. Please fix this problem for us.

I made telephone calls by the dozens, long distance, and I have had to purchase another mattress pad cover.

Brendon of Washington DC (03/03/05)
I purchased a mattress and box spring from the Mattress Discounters store near Dupont Circle in D.C. in late 2002, and it was fine. On February 27, 2005, I went back to the same store to get a new wooden bed frame for the same mattress and box spring. I spoke for 15 minutes with the sales representative, and ended up buying a full wooden frame for about $550. I explicitly stated that I wanted the head and foot boards, rails, slats - everything in the frame so I could just drop the box spring and mattress into it. I was assured this would be the case. Shipping was set up a few days later on Sunday, for an extra $50 fee. I was also told the delivery people would assemble the bed for me. Sunday rolls around, and in anticipation of the new bed I drag the pieces of my old one out to the dumpsters. The delivery guys eventually show up. However, they only deliver the head board, and foot board and slats - no rails which connect the entire thing together. They are also surprised that I expected them to put the frame together for me. Without the rails, the bed is useless. One even says to me I thought the rails might not be in there but wasn't sure. I am told to call the store rep who would take care of me. The deliverymen then vanish, leaving behind half a bed frame. I call the store, and am told it was an error at the warehouse and that it would be fixed. I also point out that I paid an extra $50 for expedited delivery of the entire bed, which obviously didn't happen, and am told that will be refunded (in 10 days). The store rep assures me he will call me the following day (Monday) to let me know when the rails will arrive. Monday comes and goes. At the end of the day, having heard nothing, I call the store again and inquire as to where the rails are, because I am already tired of sleeping on the floor. I am told that their delivery is pending but has been set up for Wednesday. I say that is fine, but give very clear instructions that, since like most normal people I have a job, and they will have to deliver it during the day in my absence.

I am told I will be called on Wednesday about it. Wednesday comes and goes without a call. I return home late Wednesday night to find the rails have not been delivered. Instead, I have a late message on my answering machine from a woman who recites the following message: Delivery had been set for *Thursday*, but the rails are not yet in stock so they won't be delivered Thursday. So suddenly I have gone from having a full frame delivered on Sunday, to rails being mistakenly not delivered, to the rails not being in stock at all. Thursday morning, I walk over to the store to give them a piece of my mind. The store is completely empty. I mean, every single item of furniture and equipment is GONE. A tiny sign on the darkened front says the store is being renovated. I was completely stunned. At this point, I have been sleeping on the floor for days, and have a huge box of half a bed frame sitting unassembled in my living room.

I just spent an hour trying to find where the staff from that store magically departed. I eventually located the same salesman at another store in D.C., and was informed he would get back to me. Hasn't happened. I also asked to speak directly to the warehouse people, and was told I can't, that I have to go through the sales person. Of course, in all of this my card was charged for the entire bed frame back on 2/25/05, the Friday BEFORE anything was ever delivered (or wasn't). Apparently their billing department is the only aspect of this company approximating competency. It is worth noting again that during this entire period, the ONLY return call I received from anyone (including the sales rep) was the mysterious call on Wednesday night about the rails no longer being in stock. I must have received a dozen promises that people would get back to me shortly and/or take care of things immediately, none of which happened.

I paid $550 for an unusable bed frame that wasn't appropriately delivered. I have wasted hours and hours of my time at work trying to track down their elusive staff. And I am exhausted after days of sleeping on the floor because I still don't have a bed frame.

Richard of Fallbrook CA (10/27/04)
We purchased a Simmons Camilia Blvd Pillow king size bed about March, 2004, and after 3 or 4 months we returned it as it was uncomfortable and showed signs of sagging. We exchanged it for a Sterling Silver Living Series Sensus Foam bed. Within 3 months it was sagging on both sides of the bed. They sent out an inspector, and Mattress Discounters customer service called and said that the foam was defective and they would replace the foam mattress. This is not acceptable as it is apparent that the design or material used is defective. We do not want a replacement of that bed or any bed carried by Mattress Discounters but want a full refund which to date they have refused. I have been unable to get anyone to respond except with the canned "we want to make you happy but I don't want what they are offering". Is there anything I can do? If they won't respond I plan to take them to small claims court.

We have suffered with poor sleep from the two beds purchased. The defective foam bed cost over $2,000. We do not want any replacement from the retailer.

Frank of Owings Mills MD (10/01/04)
I bought $2000 worth of mattresses and a bunk bed for my son about a month ago. On delivery the bolts to assemble the bed were not included. I was promised the bolts would be next day air delivered to me. They never arrived. Twice a week since, someone from that company has promised me that the bolts would be delivered. It has now been almost a month, and I still have not received anything. Every single commitment made by every individual in this company has been unfulfilled. I have never seen anything like it. It is like an entire company filled with pathological liars.

My son cannot sleep in the $700 bed I paid for a month ago.

Betty of Arlington VA (07/14/04)
A delivery person came to deliver a bed for me. He was told he had to deliver at the loading dock. He gave the custodian some bad language and continued to move into the side door. When the two guys arrived at my apartment, I informed them that I had been called about them not using the right door, and they should have moved into the building at the loading dock. Well the one guy (heavy set) started in on me. He informed me not to tell him what to do--that he was an adult. I told him he should watch his language and show some respect. I did not appreciate him sounding off to me. Needless to say he had to mutter some more bad language. He told me in so many words that if I wanted the merchandise to keep my mouth shut. I called the dispatcher and started telling her about the incident. She immediately screamed at me that she did not want to talk with me. The reason was her guys had called her and told her I used very bad language and was nasty to them. I told her there are two sides to every story. I told her I had witnesses as to what happened. She told me not to waste my breathe and hung up the phone.

I called the store where I purchased the bed. I was told that there was nothing that they could do. I asked them to call and try to explain. They stated that I had to do the calling. I asked who was over the Complaint Department and was told no one. All they had to say to me was, I am sorry about the incident and will take it up with the delivery guy. No, I had to be accused of telling a lie, and no one would hear my side of the story.

This was extremely upsetting, as a customer.

Tracy of Springfield VA (04/19/04)
I purchased an Emissary queen size mattress set a year ago from Mattress Discounters. Two months after the purchase, the fabric in the mattress starting tearing on both sides. I contacted the store manager (who is no longer at that store); he indicated that that was not normal. The mattress was exchanged for another emissary queen size mattress. Two months after sleeping on the mattress, I notice that the fabric was starting to tear on both sides. I contacted Mattress Discounter again to inform them of what was happening. I even went into the store and I noticed that there was a mattress on the floor in which the fabric was also tearing. I was told that Mattress discounters had a new exchange policy in place. I had to fill out a form describing the nature of my problem with the mattress. (By the way, this is an $800 bed.)

To make a long story short, a contractor was sent to my home. About two weeks later, I received a letter from Mattress Discounters stating that my bedding was found to be stained. Staining invalidated the manufacturers' warranty. The fabric on a $800 bed should not be tearing after only sleeping on it for two months. Both beds were defective. What does a stain have to do with defective fabric? Please help. Thank you.

Betty of La Mesa CA (03/23/04)
Wonderful, honest sales person: Shelli sold us the top of the line mattress. We were very happy until the delivery day when no one we dealt with seem to care that part of the bed frame was not delivered. I tried to speak to a manager in the warehouse, but was given the run around. We were promised delivery of the missing parts at three different times by the same person, without results. What should have been a minor mishap and easy to solve, became a huge, stressful incident because I had to keep calling to get the delivery.

We had planned on going out of town after 2:00 PM, but didn't leave until the next day because we were made so late by the delivery fiasco, and were too stressed to do anything.

Chris of Nashua NH (03/21/04)
Today I went mattress shopping with my wife (who is eight months pregnant) and my two-year-old daughter. We need a new bed because our old one is too uncomfortable for my wife to sleep in lately. In order to make some sense of the plethora of options available, we brought our notebook computer to keep notes in about the various products we were looking at. After visiting several local stores, we went to the Nashua Mattress Discounters and began looking around and making notes. I was suddenly informed by one of the salesmen that it was illegal to take notes on a computer in a store. When I challenged the validity of that statement, I was told, "It's against company policy. Please put the computer away, or you'll have to leave." I left immediately with my wife and young daughter. I got them situated in the car and then returned to the store to try to learn more about the reasoning behind such a policy. The salesman had no documentation to support his claim that it was against company policy, and seemed unclear about the details of such a policy, but that I was not allowed to take notes about prices and features.

I feel that my rights to make an informed purchase have been violated. Not being allowed to write notes (regardless of the medium) is a clear violation of my right to freedom of expression. Apparently Mattress Discounters is afraid of informed consumers. This chain should be avoided at all costs.

This was a clear violation of my constitutionally-protected right to freedom of expression.

Linda of Fort Washington MD (11/26/03):
I purchased one of the "top-of-the-line" mattresses from Mattress Discounters, because of a bad back problem I've suffered with recently. The delivery was set for Tuesday, November 25, 2003, at 12:30 & 3:30. I took off from work early to meet the truck, and arrived at my house at 12:35, looked for message on my door, making sure I beat the delivery. When I saw no notice, I thought I made it in time. In my development, there is one way in and one way out, and I would have seen the truck in the development if it was there.

When I got into my house, I saw where the company had called at 12:25, to say they were there. Shipment was rescheduled for the next day. I reveived a phone call from Lajuan, stating that shipment would be between 1:35 and 3:30, and I informed her that I'll be here. At 4:30, no show! I called Mattress Discounters, and they said all deliverymen had left for the day, and they miscommunicated. My shipment will not be made until day after next. I informed them that I had a really bad back, and was sleeping on the floor, based on delivery two days ago. The supervisor said he was sorry, but nothing could be done; they just had a miscommunication. I asked what could be done, to rectify the situation, and he said nothing. I asked for my $1,300.00 to be returned to me, and was told I had to wait 10-12 days for a return.

Jack of Scarborough ME (4/29/03):
We have a defective mattress. We have been trying to contact Mattress Discounters for over 1 year but have never received a response. We bought our mattress, boxspring and frame on 9/7/96. We have a 10-year, non-pro-rated warranty. It should be replaced by Mattress Discounters but we cannot reach them. The store where we bought the mattress is gone.

I am suffering lower back pain and am having to see both my doctor and a chiropracter for help. They have said that I need to have a supportive mattress. Hence the effort to replace the defective one. It sags in the middle like a bannana when trying to lie flat.

Rachel of Hillcrest Heights MD (2/15/01):
I purchased a mattress from Mattress Discounters in July of last year and it was the worst feeling - a customer that gives a company more than $600.00 cash. I paid cash for a mattress and it was to be delivered to me on a Wednesday. Come to find out, the mattress was never in stock and they would tell me lie after lie. I finally had to go and get the mattress from the warehouse myself around 10 days later. I never received any apoligies, calls from the store or anything.

So, last Thursday, I took the chance that maybe I would have a better chance with another store, but it happened again. I was told the bed was going to be delivered between 12:00 P.M. and 3:00 P.M. I waited and waited. I phoned the store and the delivery department. All I received was attitude from the girl that answers the telephone and the manager Kizzy. They never made an attempt to hear my side. All they said was the deliver guys came and they are standing by their word. No one ever came to my home.

I phoned delivery and the manager kept saying, someone was coming . I waited and waited. No on e showed. I called the store were I purchased the mattress from and the manager there, Larry said he would call himself. I has to keep phoning Larry. Finally, Larry phoned at 6:00 P.M. and said that delivery would be there in 1 hour. No one ever showed. I called Larry back again and he said he would try to call them. I stayed on the phone and he said that he couldn't get ahold of anyone. As a customer, I feel like I have been robbed. Mattress Discounters just lies to ther customers and I stand by that. They are not in the busines of working with the customers.

Kara of Manchester, NH, writes:
I ordered a futon mattress and frame, and a full sized bed mattress and box spring from Mattress Discounters. I was moving into an apartment that week and did not have a bed or any furniture. I got a call before the delivery of my bed that the futon mattress was out of stock and it would be in in two weeks. I got my bed and the futon frame, but no futon mattress.

I called twice a week for the next three weeks and even called the warehouse and other stores. The futon mattress was unavailable. However, the person at the warehouse said they were in stock and should be at the store. "Matty" said the warehouse didn't know what they were talking about and the warehouse was wrong.

About a month later, I drove to the Nashua store with my credit card to tell them I wanted to cancel my whole order and for them to go to my house and pick up the useless frame and the bed. When I got to the store, magically, the futon was there and in stock, yet no one had called me. Then, they would not be able to deliver it to my house that week. So, after waiting a whole month, they were going to make me wait another week for delivery.

It was raining that day, so I did not want to put it on top of my car, but I did not want to leave it there because then it might disappear again into "not in stock" land. So, in the rain, it was put on top of my car and I had to pull it off the car and drag it onto a porch up the stairs by myself. (Do you know how heavy a futon mattress is?)

I completely wasted about a week of my time at work during the weeks that ensued chasing down people and the mattress. I had to get the mattress because I was having relatives from Ireland stay with me for three weeks and had nowhere else for them to sleep. Also, I feel that in the effort to take care of the futon situation, I might have been given a poor quality bed and frame and been ripped off for my money. I cannot call these people to ask about the condition of the mattress because they were so unhelpful before, that I am afraid to talk to them and it would be a waste of my time. The way I was treated makes me believe they would be the type of people that would take a floor model and wrap it up and sell it to someone, or sell me a used mattress.

Frank of Sacramento writes:
On May 18, 1999 we purchased twin adjustable beds. The reason for this purchase was to replace an old mattress that was not giving us proper support and secondly to have the convenience of the adjustable bed primarily for my wife.

Four and half years ago she suffered a massive stroke that has left her paralyzed on her left side. She cannot walk nor do most normal activities without assistance. The adjustable bed would, we had hoped, allow her to sit up in bed when she desired. 

The sales person at Mattress Discounters, Roger, suggested the foam mattress as being the best for this purpose. Since having the bed we have found that almost every time my wife is in the bed she wakes in the morning lying in the "crack" or space between the two beds. During the night after raising the head she slides to the center of the two beds. This happens involuntarily and is potentially very dangerous to her since her legs go between the beds, her left leg is paralyzed and she cannot remove it from this position, she is stuck like this until myself or her caregiver can get her out.

We have just about lost our caregiver because of this situation and in fact she left one day out of frustration. My wife also does not get a very good nights rest, totally defeating one of the reasons for purchasing the bed. 

Our attempts to get a response from the local store was only that they won't take it back or exchange the beds, they only gave us a number for corporate customer service but my attempts have only resulted in unreturned messages. 

The potential for injury to my wife is very great. We have spent $3,555 for beds that are worse than the one they replaced.

Robert of San Diego writes:
Purchased a new mattress and two box springs 6-21-99. Was told would be delivered in about ten days. Was delivered 7-20 (I belive). Received defective mattress and miss-matched box springs. Contacted store salesman (Mr T) no longer there. Talked to Jason (store mgr) 7-21, he promised to correct problem. Said he would call back. To date waiting for his response.

My main question is, what options do i have as far as returning all items and getting my $969 back? Can get along without the old mattress and box springs that were picked up for disposal.   I'm out $969.75, cant't sleep on the mattress and a wife who blames me.

P.P. of Milton, Massachusetts writes:
I ordered a mattress, boxspring, frame and king size bed to be deivered on October 3, 1998.  The night before Ms. B. called to say the bed was not in stock. At this time I wanted to cancel the entire order.

Ms. B. assured me the bed would be in in 2 weeks and I would get a $150.00 credit for the inconvenience. Needless to say I have not received the credit and every time I call I get the same answer, "the bed will be in in two weeks."

I have sent messages to the company; no answer has been received. I want to cancel the entire order and have the company pick up what the have delievered. The store refuses to give me a full refund and pick up the items delivered. I still do not have a bed and the store says it may not be in until next year. I still want a full refund and I am out of pocket for this purchase.

It is now costing me to purchase another bed and frame as well as new delivery costs. I want the entire order canceled. If they told the truth when I first wanted to cancel the order this would not be an issue. I have registered two complaints with the BBB but to no avail.

Not to sound like a broken record, but we would file against these folks in Small Claims Court. 

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