Mattress Discounters

Amanda of Greensburg PA (03/09/09)
I recently purchased a twin mattress set from mattress discounters greensburg/pittsburgh. I was told that it was a serta mattress but it has begun to sink in the center. I contacted serta and spoke with them they said it was not a serta mattress. I am very dissappointed in the treatment I have recieved through this purchase and advise everyone to make sure they get what they are paying for.

Joann of Columbia, MD September 29, 2007

Joann of Columbia MD (09/29/07)
I purchased a Simmons Beautyrest White Haven mattress and Monique headboard. On the day of delivery one of the foundations was crushed, and the headboard was not on the truck. I had to call the store to find out what happened. I was informed that the headboard was on backorder and that it would be a few weeks before it was available. I told Frank that I no longer wanted it, and he told me that he would give me a 100 credit to keep the headboard. I agreed. Three weeks later, I still received no word from Frank on the status of my headboard and foundation replacement. I just called today to find out that the headboard is still on backorder, and they have no idea when it will be available. However, I've already been charged for the entire order, including the 399 headboard. Frank told me that I don't have to pay a dime for 6 months. Well, that's correct, but my 6 months zero interest is already ticking away and I still do not have a complete order.

He was very nasty with me and told me to come in on Monday to redo my credit application to have the headboard removed from the order. I have no faith in this process ... what if I get charged for another bed? Very poor service, rude sales people; do not buy from Mattress Discounters in Columbia. It's a ripoff joint!

I would have rather paid more for the bed from a quality place, then to experience the frustration of dealing with rude people who could care less about your 2400 investment. I have lost one day of work waiting for the originally delivery. Now, I will miss another day waiting for the replacement foundation.

Monique of Burlington, MA April 16, 2007

Monique of Burlington MA (04/16/07)
Purchased Stearns and Foster pillow top rose pearl king size bed with box spring in October 2004.  I was told it would not sag. The 10 year warranty covers sag over 1.5. Here it is 2007, and the bed has two definite body impressions. One is over 2.5 sag and the other 2 sag. I called Mattress Discounters in 03-01-07. They filled out warranty form and told us we would be contacted in 5 days for appointment to check bed. On 03-09-07 I received a call and scheduled the appointment. A man came out on 03-20-07 and measured body impressions. A letter was mailed to us dated 03-28-07 stating sag not covered by the warranty due to stain on bed. Now I have my warranty, and it DOES NOT state that stains on bed void 10 year warranty. It DOES state warranty against sag over 1.5. I am unsure of next step but am thinking of a demand letter. We paid over 1800.

We suffer pain to back, neck and hips as a result of this mattress.

Penelope of Frederick, MD February 1, 2007

Penelope of Frederick MD (02/01/07)
First off, I was absolutely SHOCKED that there have been no complaints filed against Mattress Discounters in the past three-plus years. I believe that there must be an error in finding this page. Unlike most of the other companies listed here, this page in particular could not be found on Google. That's a little fishy to me. Moving on, I purchased a bed from Mattress Discounters in Frederick this past January. The first mattress set they delivered to me was the wrong one. They then delivered another mattress set (the WRONG ONE again!) to our house about a week later, and while bringing it into my home they damaged my hardwood floor. I have been trying to get Mattress Discounters to exchange this bed for more than three weeks now, and I can't even get a manager to assist me. The manager in charge of the Frederick store where we purchased the bed said that he has been paid for the transaction, so you'll have to take it up with corporate. Real professional.

So now I am stuck with a damaged floor and mattress set that I can't seem to get replaced by Mattress Discounters. NOBODY will return any of my calls. I have no idea where to go from here, but it surely will never be Mattress Discounters again.

Nicola of Chula Vista, CA September 22, 2006

Nicola of Chula Vista, CA (09/22/06)
Five years ago I bought a 1,800 mattress.  1 1/2 years later I complained to the store that the matress was sinking in the areas were I slept. 

When they realized there was a problem with the mattress they told me that the mattress wasn't covered by warranty because of a little small accident from my one year old.

After five years the mattress has sunk over five inches leaving me with a ugly back ache daily.

Donald of Boynton Beach, FL July 31, 2006

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