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Jon of Kingsville MD (03/17/08)
We purchased a new King Koil Posturebond mattress, box spring and frame (king size) for $991.87 on 3-25-02. Within 6 months of the purchase, the mattress became misshapen from us just sleeping on it. It is a pillow-top mattress. We were also advised by another Mattress Giant location that this item was recalled within a year after they were put out in their stores. However, we have not be able to get Mattress Giant to assist us with anything. They told us they only have a 30-day warranty and that we'd have to purchase another mattress. It makes no sense that this expensive bed would only last less than 6 months.
How do we find out if there were any recalls on this bed, and how do we get Mattress Giant to assist us in returning this item or getting our money back? I have had back surgeries and have continuous back problems due to 7 degenerative discs in my back, so that is why we purchased this item--because they told us it was great for back pain. However, it's only gotten worse with this deformed and misshapen bed. Are you able to help us?
Since I have degenerative disc disease and have had 2 surgeries on my back and many other back procedures through Johns Hopkins Hospital, I need a supportive bed. However, since we've purchased this bed, it very quickly became misshapen and created large dips in the pillow top where my wife and I sleep. This mattress actually hurts my back and neck from sleeping on it everyday for the past 6 years.
Jennifer of Riverview FL (03/06/08)
Our mattress is 6 years old and has a 20 year warranty. The mattress has since lost it's shape and has become unsuitable to sleep on. The company that I bought it from is not standing behind its warranty--saying that it doesn't meet warranty standards. Ray said he would allow a store credit of what the mattress was bought for, but that does not make sense that he won't replace it for a new one since it is under warranty! Why should I pay the difference? Mattress Giant should stand behind the products they sell!
My husband hasn't slept on this mattress since December '07!
Suzanne of Wayne PA (04/05/07)
6 months after buying a complete Serta mattress, boxspring and frame. The mattress was sagging in the middle, the extra padding that is added to the top of the mattress was shifting to one side and the box spring is also sagging in the middle. Mattress Giant sent a person from the company Bed Check out to take measurements of the mattress, boxspring and do a full report for Mattress Giant. It has also been noted that the bed frame can be part of the problem. We have only received partial credit for our purchase. We are asking them to replace the entire bed as the reports have shown that this bed is falty.
I have had surgery on my neck and I can not use this bed in this condition as my neck needs the support from a proper bed. My boyfriend can not use this bed as he has a compressed disc in his lower back. Because of these reasons we have not been sleeping on this falty bed. We have been sleeping on the floor and couch.
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July 5 2008
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