Complain about a product or service

ncfurniturebuydirect.com

Tony of Snellville, GA (11/12/06)
I placed an order for leather furniture and an armoire for 2070 in October 2005. After repeated phone calls and emails concerning the status of my order, I had to contact the Better Business Bureau in May 2006.

They finally agreed to refund my money and obtained my card number again; however, when they processed the refund only 1070 came back on my account at the end of June 2006. I called them and they stated, after getting my card number again, the refund would appear on July 14th. The refund was never processed - they were always calling accounting and told me to check in a few days.

I called repeatedly and many times the phone rang and rang, then just cut off. I did reach the Customer Service manager, at one point in August 2006, who emphatically promised to return the call with a resolution. I could never reach her after this! The dept was either closed for the day or they were to open after lunch.

I finally got an attorney involved and then I contacted the NC Attorney General's office. I sent a copy of the lawsuit to my Credit Union, in hopes of getting the remainder of my money refunded. I will never order furniture sight unseen again!

Gaelen of Killeen, TX November 11, 2006

Gaelen of Killeen, TX (11/11/06)
After losing everything in hurricane Katrina, the first thing I wanted to do was start over and help my 5 year old son do the same. So, I purchased a bedroom set for him in May 2006 and received emails once a month about my order, which was to be delivered in late July 2006. Late July came and no email or order.

So I called to cancel and get a refund. I was told to call my bank to do a charge back but because it was past the 90-day allowance the bank couldn't help me. I was told to call NCF and get the money directly from them. I did.

Cindy VP of Customer Solutions was supposed to be on top of it and call me back. I never received a phone call so I called and got a recording. Everyday I called until that recording got replaced with an operator saying, "This number is no longer in service".

I couldn't believe it, 1200 down the drain and my sons clothes are still in boxes!

Jennifer of Slidell, LA November 1, 2006

Jennifer  of Slidell LA (11/01/06)
I ordered 3000.00 worth of furniture in January and like everyone else have been given the same run around. I have had to give them my credit card number numerous times because they conveniently can't find my information to refund me. I have been talking to Cheryl who promised to get my refund for me and now there number is no longer working.

Ram of Kenner, LA October 17, 2006

Ram of Kenner, LA (10/17/06)
I placed an order on 01/25/2006 for a two sofa set and paid 1,681.50.  I never received my furniture and recently tried their contact line which is not available any more.

Jeffrey of Sayville, NY October 11, 2006

Jeffrey of Sayville NY (10/11/06)
I ordered over 6000 in living room, bedroom and dining furniture in Oct. 2005 and was told in Feb 2006 that my order was misplaced. This is despite the fact that they assured me several times during Dec. 2005 and Jan 2006 that my order was being processed and would be shipped by the Feb 2006 date. I told them that I would wait the additional 12 weeks for them to reorder my furniture from the manufacturer. It wasn't until April 2006 that I got an email stating that they didn't think they would meet the April date that I was hoping for.

I then requested a refund and was told that I would have to request it in writing and it would take them 21 days to evaluate my request. I feel that the only circumstances under which this scam company will deliver is if the product is on the manufacturer's shelf. Otherwise they will hold your money indefinitely until you contact the proper authorities.

I was very fortunate in that I did put this order on my credit card. They require you to pay in full in advance. NEVER TRUST A COMPANY THAT ASKS FOR MORE THAN JUST A DEPOSIT!!! I did get my refund through the credit card in May 2006 and proceeded to Raymour and Flannigan with my refund money. Raymour and Flannigan delivered my furniture in only 3 DAYS (as advertised) and their prices were just as good. By the way they only charged 90 to deliver my whole house full of furniture. My advice is to order furniture from people you can actually speak to in person.

Juliann of Brightwaters, NY October 9, 2006

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