Complain about a product or service

ncfurniturebuydirect.com

Robert of New Orleans LA (03/19/06)
I ordered bedroom furniture online from NC Furniture Buy Direct. The order was placed on November 19th 2005 for approximately 1700. After receiving no communication from the company for 60 days I called to find out the status of my order. After 14 days of repeated phone calls, I received an email stating that my furniture would be shipped on February 6th.

On February 27th I called to find out the status of my order since it had been three weeks past the promised delivery date and I did not have any furniture nor any communication from the company explaining the delay. On March 2nd, I contacted the Greenboro Better Business Bureau to see if they get any response from the company. To date the BBB has not received any response from the company.

Michelle of Marengo, IL March 1, 2006

Michelle of Marengo IL (03/01/06)
Ordered Dining table, 6 chairs and China Cabinet in February 2005, took delivery September 2005. Promised delivery in 4-12 weeks, took 7 months. November I e-mailed to report a small flaw in my table and wanted it fixed. No one responded. I called Dec 19, 2005, talked to Jeanine, She told me to send pictures through e-mail to my sales rep, Demetrius. I did that, he did not respond.

I called on December 28, 2005, talked to Cheryl. She told me to re-send the pictures to mdillon@ncfurniturebuydirect.com and they will get back to me. No one did. I called on January 9, 2006, could not get through to a person so I left a message. No one responded. I called again on January 25, 2006, talked to Stacey. She said to re-send the pictures - again - to Sheryl@ncfurniturebuydirect.com and she would respond. No one did.

I called on February 7, 2006 at 9:20 a.m., they asked if they could put me on hold, I said yes, and was on hold for 30 minutes. I hung up and tried again, it rang three times, someone picked up and hung up on me. I wrote an e-mail to all of the addresses I have begging for someone to respond and told them if they did not respond by March 1 that I would start the complaint process. I have not received a response. I tried one last time on February 27, 2006, called and asked for the owner, Gary. I got Tommi, a girl that says she works directly for Gary. I told her my issue, she said, and I quote, "I PROMISE I will return your call by the end of the day." It's been three days, no call.

At this point all I want is the flaw fixed. I cannot use my table the way it is, the flaw has grown so that now part of the finish will flake off if I try to wash the surface. I can use a local furniture medic, but I don't feel I should be responsible to pay for the repair, NCFurnitureBuy Direct ADVERTISES a 5 year warranty. I love my furniture, but will be looking for another furniture company when I fill up the rest of my 6,000 sq. ft. house.

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