Complain about a product or service

Pottery Barn

George of Laurel MD (09/04/08)
When you buy furniture from PBteen and on check out they have high charges that may amount to 25% of the cost of the furniture. I also attempted to change the address on the catalog and corresponded for weeks with customer service. I also had a coupon code that gave 10% off and they did not honor it. The list goes on and on. Their furniture is over priced and is pressed wood but the name is popular among teens and that is probably why they are surviving.

Ron of Cameron Park, CA June 19, 2008

Ron of Cameron Park CA (06/19/08)
I purchased market umbrella from Pottery Barn April 07, they claim the umbrellas are fade resistant. I used my umbrella for 4 1/2 months and it completely faded out. They claim that even the darker colors are fade resistant.

When I contacted PB they tried to tell me the opposite of what they advertise on the market umbrellas they sell. A rep emailed me (this after my first attempt to talk to a rep on the phone) that the darker colors fade faster then the lighter colors. They not only contridict themselves they also misrepresent there products to consumers. All I asked was they replace the umbrella with a new one, they refuse due to it being a year since the purchase date which has nothing to do with the product being defective. I've gotten nothing but a bunch of excuses, this from a huge corporation that shouldn't blink to make a customer who has spent thousands of dollars with them happy. I have filed a complaint with the BBB as well as a local news station that deals with consumer issues.

Elizabeth of Atlanta, GA June 1, 2008

Elizabeth of Atlanta GA (06/01/08)
Purchased 5 Pottery Barn rugs. As with many others, we have finally isolated the burning rubber smell in our house to these rugs.

We have about 3500 invested. I have not yet pursued action against PB, but plan to do so.

Connie of San Diego, CA March 3, 2008

Connie of San Diego CA (03/03/08)
I bought my whole house of furniture from pottery barn only 2.5 years ago. The dresser I paid dearly for cracked from top to half way down (BTW, the other furniture also scratches easily). I called PB and complaint about it. Their customer service people kept repeating that it is over one year warranty and there is nothing they will do for me. For a piece of furniture to crack within 2.5 years, it is certainly a quality issue. Even the cheap furniture I got from Ikea would not do that. I hope no one else will buy furniture from PB. With that kind of money, you can certainly get better quality furniture and not PB junk which only looks good.

Jennifer of New York, NY January 5, 2008

Jennifer of New York NY (01/05/08)
I purchased two Palampore Rugs (8 x 8 and 8 x 10) from Pottery Barn in Manhattan. I have owned these rugs for less than a year and they both smell like burning or smoldering rubber. It has taken me months to realize that this toxic smell is coming from my rugs. Over the past several months I have had severe headaches, burning throat and eyes, and have been sleeping alarmingly deeply. I now realize that the cause was my bedroom rug.

I believe that my health has been undermined by the contents of this rug. I have read online that others have had similar symptoms and experiences. I believe that these rugs should not be sold in the United States. Pottery Barn wool tufted rugs with latex backings used in the home present real health consequences. The smell is unreal. I have lost 650.00 on the rugs. Please help stop the sale of these rugs in the U.S.

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