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Rent-A-Center

Debbie of Sussex, NJ November 19, 2006

Debbie of Sussex NJ (11/19/06)
I rented to own a sofa and 1 coffee table and 2 end tables. They were supposed to be brand new but they gave me the floor models which the tables were all scratched and the sofa was used. I was also told a different price on the sofa than I ended up paying. They told me it was 1400.00, it ended up being 3900.00. They did come and take back the used one they originally gave me and gave me a new one but was not the style or color I wanted.  After i paid the amount they told me the sofa was i called them and they told me then that the sofa was 3900.00. I told them that I wasn't paying that much for a sofa and to come and get it.

I had nothing to sit on for almost 2 months. I don't have the money right out to buy furniture, so I ended up sitting on a kitchen table chair until I found someone who was throwing out the couch I now have.

Nanci of Colusa, CA November 19, 2006

Nanci of Colusa CA (11/19/06)
My husband and I bought a big screen, the salesperson said that if we were not satisfied that could return it within a week, I came back in and had addressed that it was blurry, he raised his voice stating that he gave us a deal on that one and he had learned his lesson, what do i expect him to do. I was shocked, I asked to speak with a supervisor and he said no one was available but he would try and get me in a different one.

During the process, he was very rude, he kept saying do you realize that if you return this t.v, it will look bad on me. I  transferred my account to yuba city and they are very nice.

Raymond of Branson, MO November 18, 2006

Raymond of Branson MO (11/18/06)
I went in to rent to own a big screen T.V. which the one I found was about 51'inches. We sat and talked about the payment and the payment options for the 90 day same as cash rule. I agreede among the terms. I received a T.V. the next day or so and, I thought everything was kosher. After having the T.V. over 30 days I received a phone call from one of the reps telling me that they made a mistake on the delivery and, how they brought me the wrong T.V. the one I have is a 57' inch and if I was going to keep it, it would be anywhere from 800-1,000 extra dollars for 6 more inches.

I tried to get in contact with the manager but, like everytime I ever called for him he was on vacation. After calling a month I finally got in contact with him an explained my situation and, he told me the same difference as his reps. Only thing he could do was extend my date to another 90 days and that he would credit me a large amount of that. Well I accepted that later, only to find there was no large credit amount and orginal days had expired and I owe a full amount I tried to contact everyone I could but I kept getting the run around or playing phone tag to all these managers even district or region even area and still no one ever called me back to this day and thats been about 4 months ago but I continue to pay for a T.V. that was way over priced.

Arthur of Palm Springs, CO October 21, 2005

Arthur of Palm Springs CO (10/21/05)
We purchased A floor model TV and an Entertainment Center from them a few months ago....The remote control to the surround system did not have a back to the batteries department...They have been claiming to send that along with the manuals to the surround system and the floor model TV. We have not received them as of yet.... The door on the entertainment center is not aligned correctly and there is a dent in the floor model TV that they put there trying to get the TV up the steps to the apartment....

We rented the stuff on August 2 2005 and it is now October 21 2005..We have paying our rent every week just like we agreed to...They have sent out a letter stating that we have not payed our rent that we agreed on and that our agreement is up with them and that they want their money or the will come and get the equipment.

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