Complain about a product or service

Rooms Unlimited, Medford, NY

Laura of Medford, NY October 22, 2009

I had purchased a leather couch recliner about a yr ago. the recliner broke. I had called for replacement. they said if you pd cash you need to show receipt. well receipt has been miss placed. they have records in thier computer but refused to help me because i pd cash.

we were told in the beginning that we could not p/u couch otherwise warrenty would be voided. we had them deliver and now thay refuse to help me. i had called several times. now i only have a few days left with a broken recliner. they will never get my business again..

John of Miller Place, NY October 15, 2009

September 12, 2009 I bought a Black Leather Sectional from "The Liquidator", which is a spin-off store of Rooms Unlimited in Medford, NY. I was told by Roy the salesman that I would get a "brand new Sectional from the warehouse and not the damaged floor model that was on display" On September 21, 2009 a Rooms Unlimited delivery truck pulled up in my driveway and the fellows delivered into my house...(you guessed it)...the broken floor model. I immediately called a manager named Fred at Rooms Unlimited and told him I was refusing the delivery and to have the delivery guys get this Sectional out of my house.

To make a sickening story short... He said he would have a repair man come out to my home to fix the Sectional and he would credit 200 back to my credit card. My wife and I agreed. About a week later the repair man came and fixed the couch but I never received my 200 credit. Here I am today 10/14/09 still with no credit back to my card. I have called Rooms Unlimited at least 4 times inquiring about my credit and I repeatedly get the same story, "Fred is not in" and "the accountant that does the credit for the store has not come in" I am tired of the lies and games from this horrible business establishment. Something has to be done about this that is why I turned to Consumer Affairs.

Ed of kings Park, NY October 9, 2009

My Story is the same as all the rest Bought 4000 in furniture 5 months ago and have half the set as of today. This posting is not about me blowing off steam but to let the public know how poor this company treated me by stringing me along for month's of not delivering my purchase so do not let it happen to you please because it will I have reviewed over 100 complaints like mine in the last 36 month's.

I have been sleeping on a blow up matress because this company took my money and says to me it will be delivered eventualy ( Bad Move) The bottom line is I should have went to a large named store and paid a bit more and I would have been satisfied. The next step if i do not get a resolution in few days I will be retaining a lawyer who is very familar with the bussiness and I will have the last laugh guaranteed !! I deal with snakes and liars everyday this is no different . More to come Promise !!!

S. of West islip, NY September 29, 2009

I purchased a dining set and an entertainment center in March. The entertainment center that was supposed to have been in stock was not, however, they set up a delivery for it and so of course on the day of delivery I find out there is no unit. We then waited 2 more months for it. The table for the dining set was damaged. The entertainment center has some nicks that need to be repaired. Tables in worse condition were sent for me to accept as an exchange. Tracey informs me that she will send the refinisher who on more than one occasion tells me that he can't repair the damages correctly, I need to have the table replaced. The refinisher is the one who writes the report that he deems it necessary for me to receive a new table. He takes pictures for his report and his opinion is that the warehouse or the drivers are damaging the furniture.

We go back and forth for months. Delivery dates get set up and either Fred the delivery manager, or one of the drivers calls with a problem and delivery is postponed. The refinisher shows up at my house and I have to send him away because i am waiting for the table to be exchanged. It is now September 29th. The table that was supposed to replace the one in my home that has gouges missing and that the refinisher deemed unrepairable was to be brought on Thursday, Sept 24. Fred calls that afternoon, no delivery. The table comes on Friday, driver is supposed to call before he comes, he doesn't. Table comes off truck in no better condition than the one they are picking up, AGAIN! I call Tracey. Nasty nasty woman. She is clearly representing an unscrupulous company with no desire to satisfy the customer. Tracey wants me to accept the table that we rejected on friday and have the refinisher come and fix the damages.

All I want is a table in new undamaged condition. That's what I paid for and that is the reasonable expectation when purchasing new furniture. Now to Today, Sept 29, she advises me that they will exchange the table one last time, because I should accept damaged goods. I also ask when the refinisher is going to tend to the entertainment center that we haven't addressed because the table was the more pressing issue and she isn't interested, afterall, I have had it for 4 months. She claims to be unaware of the initial call to repair nicks and was adamantly against sending the repair guy. No matter what I said she was downright nasty and disrespectful in her answer. There have never been apologies. I spent nearly 5000, I am sure that helps pay her salary. She is a terrible representative of the company. This company has not once been true to their word it is no wonder they have an acid tongued witch speak for them.

joe of levittown, NY September 23, 2009

i purchased a sectional on 9-7-09 and canelled he order the next day on 9-8-09. it has been three weeks and hey refuse to refund my money when i call they tell me that the office is closed (no matter what time of day it is). i spoke to a "manager named roy who for almost a week now has told me it would be done. when i got angry he said george is in charge. i called again today 09-23-09 and spoke to george who denied being in charge. i asked why if it takes 1 minute to take the money out of my checking account why it is now going on 3 weeks for a refund. i asked for the owners name and said write to r.k. he would not give me any information.

Joan of Holbrook, NY September 22, 2009

I purchased a bed(head and footboard)June 17,2009 paid in full on my mastercard.I was promised a delivery date of 4-6 weeks.After that time passed I went into the store to see what happened and they told me it was back ordered to give it an additional 2 weeks,after that I returned to the store and they could not give me a delivery date so I cancelled the purchase and asked for a full refund which was stated I was entitled to on the original receipt(contract)that was 9/8 and until this date my card has no been credited.I called the store and there is always some excuse.I'm at my wits end I've returned purchases in the past never furniture and it has always been credited the same day or the following.

karen of bethpage, NY September 14, 2009

After waiting nearly four months for our furniture order to be COMPLETELY delievered, we were mailed a Gas Redemption Certificate as a means of compensation for our "troubles" with delivery and fufillment. Compensation? Hardly. Where is my compensation for the months of empty promises, extremely poor customer service, and a Gas Redemption certificate that is more difficult to use than performing brain surgery. The delivery issues I got over. I can't understand how they happened but I got over it. Eventually. What I will not get over, however, is the lack of sincerity and rudeness exhibited by the staff members - Anna and Tracey. I was part of a management team for over 25 years for an industry giant in the insurance field. If I ever treated even one customer the way these employees treated me - I'd have been fired on the spot. How then does Rooms Unlimited keep these horrors on the books? When I called to complain about this Gas Redemption program - Anna hung up on me. I called back and Tracey downright laughed at me after telling me I was "stupid" (that's right - stupid) for not understanding a perfectly good program for 500. How's this for compensation Tracey? You sign up for this program and pay 9.95 to register. They give it back to you - eventually. For every 100 you spend in gas, they send you a 25 Visa card. You keep doing this until you use up your 500. In my book, this goes on for 16 months paying 100 to be compensated 25. Free? I don't think so. Free is sending me a preloaded 500 card to say "Sorry I treated you like garbage". How this company stays in business, I will never know. Just try to obtain a manager's name or email address. Anna told me "Why should I have to provide that info to you?". Further questioning gave me info that the Board of Directors runs Rooms Unlimited. Who was the President of that Board I asked? To which Anna replied "You don't need to know that" and hung up. Oh I do need to know Anna. Judging from the complaints I have read here and from the aggravation, time, and money you cost me for waiting forever for this furniture, I am sending a copy of this complaint about your company and your service to the Attorney General's office.

Andrew of Calverton, NY August 27, 2009

I'm am sending this about Rooms Unlimited, Route 112, Medford New York. My diabled wife and myself went to Rooms Unlimited and spoke to Jim B about purchasing a living room set and coffeeand end tables. We found a set that we liked and ordered it along with the coffee table and 2 cocktail tables. We were also told and have on our receipt that we were to get a all expense paid Vacation (less travel fare) which was advertised.

We waited 12 weeks for our furniture to arrive and when it did we were told by the drivers that our coffee table was crushed and another would be here in 7-10 days. Which we were okay with. Less than a week later we noticed that the cushons on the couch weren't right so we called and they set someone over to take pictures and would get back to us since this was a 10 year warrantee. They called us back and told us that they wouldn't do anything with the cushons because they weren't completely crushed.

Later in the week we saw that the corner of the cocktail table had 2 indents on it where something was placed on it and damaged it. This was hidden by the delivery people by using a wax marker to fill in the dents but after a week of polishing the wax fell out and the dents were clearly there. I emailed Rooms Unlimited and was told that their contract said that we had to notify them in 2 days of any damage. I explained that I did notify them right away after I was able to see the damage that their people had hidden with the wax marker. They said they would do nothing to help me on this either.

Last week we received the coffee table replacement and saw that it had no clear finish on the top like it was supposed to have so once again we called. They sent a guy to the house with a spray can of paint but he was unable to clear finish it that way so he took the table to some shoip and sprayed it again with the "big gun" The table was brought back the other day and it is fine.

Now today I brought my wife to the Rooms Unlimited Showroom in Medford NY to find out about our cocktail table being fixed and our cushons and also the free all expense trip we never received. There were 4 other people there also complaining trying to get something done but we all just got the usual promises that they give everytime you contact them.

We told them that for the trip we would even take their current promotion of a all expense paid Bermuda trip (excluding airfare) and we were told they duidn't even have their currently advertised trip. Instead he gave aus a voucher for a trip to our choice of 5 different places. When we got home and read the voucher it turns out that the trip that they just gave us would still cost us the airfare which we knew we would have to pay. But in addition to that we would have to pay for all meals and everything else on the trip except for 35.00 a day for the room.

This isn't the trip we were promised when we bought the furniture and it isn't the trip that they are currently advertising as all included except for airfare. This is clearly a bait and switch. I retired from the Park Police after 34 years and my wife is disabled with MS. All we wanted was some furniture for our house and if we were going to get a couple of day trip for just the price of airfare that would have been good too.We are living on a fixed income right now and can't afford to be ripped off by this kind of company.

Donald of Islip terrace, NY July 26, 2009

We ordered 2 bedrooms sets on 2/16/09. They were delivered 6/3/09 in the afternoon. Parts were missing from the order ie; the sides and slats to a bed. The rest of the parts had to be delivered and set up at 9pm which was not exactly convenient. There was a chair missing from the order and a headboard was damaged. The sides of the bed that were finally delivered late had a finish problem and had to be re ordered. A service representative is supposed to come and fix a drawer front that he said should have never been delivered.

A new chair was delivered in the wrong color and it was refused. We were than told we can not get the chair in the color we ordered any more. This is the third time the headboard is being ordered. It keeps coming in broken. I have dealt with Tracey in the service department. She went from telling me I absolutely deserve monetary compensation because of all the problems we had to being quite terse and sarcastic because she is a quite annoyed that I have held back money for this purchase. I have been told I won't get compesation if I keep my dispute with American Express and have been told if I do not pay, that Rooms Unlimited will come and pick up my furniture. I spoke with Tracey on 7/23/09.

She has no idea, her words, when the bed parts will come in, the chair that is supposed to be dyed to match has not been started and they have no piece of my furniture to compare it to, and I was told the headboard was scheduled to come in the very next day and I would receive a call from them to verify. I received no call. Tracey is NASTY and I am extremely frustrated. I have reported them, in great length, to American Express. I do not like to be threatened nor do I like to be extorted.

karen of Coram, NY July 23, 2009

I Karen Percaro purchased a sectional couch on sale at Rooms Unlimited on July 6, 2009 . First the salesman told me it was in stock. I went to my bank to get the money to pay for it in full. I come back to the store , the salesman tells me bad news it will not be in 10 to 14 days . i said ok gives me time to paint my living room and get ride of old set i have .

Two weeks pass no sectional. I calll Rooms Unlimited , where is my couch. Oh it didnt come in yet another week they said! it was a popular item was what i was told . another week passes ,i go down to the store to see whats going on. tells me another week, now i do not want to wait any longer i want to cancel my order ! I speak to the manager tells me its up to the owner to allow the cancellation and will not be in till next thursday, he is in meetings and can not be disturbed ! Y ou have a very upset customer and cant disturb the owner ! They are now giving me a run around returning my cash money !I dont want to wait 2 more weeks for the couch, my children and i have nothing to sit on in the living room ! they offered me a borrowed couch .

I dont want to borrow furniture when mine is paid in full , and was told when i was going to get it ! Know wonder the salesman walks around with a very expensive watch ! The advertisment says 3 DAY delivery Guaranteed ! dont belive it !!!!! False advertisement !!!!!!!!!!!!!! They only guarantee Stress !!!! not very accomadating to the consumer when there is a problem with orders !

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