Complain about a product or service

Rooms Unlimited, Medford, NY

Maria of selden, NY November 16, 2009

I purchased a living room set from Rooms unlimited furniture in Medford back in February 09. we have a warranty of one year for our sofa. Our cat clawed the cushion, and of course it was not covered and it was unrepairable. I called and spoke with Tracy, and she said she would order me a new cushion with the casing and would not charge me for it. I was very pleased. The cushion came in as promised and now my sofa is perfect again. Although i see complaints on this site, i wanted to give some positive feed back. We all jump on the chance to complain. i like to compliment people when they go above and beyond. so my compliments to Rooms Unlimited today.

Lawrence of Bayport, NY November 11, 2009

I have just returned from overseas, and found my family was treated the same as those horror stories reflected below. I am incredibly ticked off, but I want to know my adversary better. Who are these guys? What makes them tick? Why are they so deceptive and repulsive when dealing with customers? What is their supply situation? What is their tax liability and how do they comport themselves with the taxing authorities? Who lends them money? When? What do they use for collateral? Who or what is the "owner"? Where does that entity exist?

Are these guys members of a Chamber of Commerce? Do they have commercial accounts? Who with? Do the commercial accounts know their story? Do they bid on municipal contracts or school contracts? Do those entities know this background on these guys? What kind of vehicles do they drive? Are they registered to the business? Are they used in the business? Are they on the list of bidders for School District, Town or County business? What are the standards for an acceptable bidder? Can the government use its discretion to check on consumer complaints to make decisions on awarding contracts? Are there private concerns that deal with Rooms Unlimited, can those private concerns be questioned as to their relationship with Rooms Unlimited and their awareness of consumer complaints? If the "owner" is a holding company or corporate shell, who are the players behind that shell?

Reviewing all of the complaints, it makes me wonder how Rooms Unlimited has been able to retain VISA card privileges with this kind of record. The number for VISA is 1 800 847 2911 by the way. No one here talking about 2,000 is going to excite a local prosecutor, but it seems the sheer volume of individuals being dumped on should make Tom Spota or Andrew Cuomo take notice. This Rooms Unlimited place just seems to be a continuing blot on everyone connected with it. What local newspaper is taking their ads? Why? I am sure the people on this site have contacted those local papers to let them know their experience.

General Business Law Section 349 allows triple damages and attorneys fees when a pattern of deceptive business practices and/or fraudulent conduct is shown. The entries on this website seem to go a long way toward showing that pattern of public harm. When you move beyond games with one individual and start doing it broadly, you get into the triple damages area. I would suggest that the Attorney General's office would be a good starting point to put these characters to the test of a deceptive business practices suit. The AG can take all of the parties impacted by these Rooms Unlimited tactics and make the people oppressed whole and/or shut the business down.

I would suggest everyone call Andrew Cuomo's Hauppauge office and start the ball rolling. New York State Department of Law, 300 Motor Parkway Hauppauge New York 631 231 2401 and the Consumer Fraud Bureau 1 800 771 7755. If they reach an agreement to stop the deceptive practices, Rooms Unlimited might be able to do business with the conditions that new customers be advised of the Attorney General's office oversight if they have a similar complaint.

The one thing I learned in Iraq is that people have to act if they want to be free. Not sit around and bitch. Rooms Unlimited has shown no inclination to clean up its act on its own. Time for me to start figuring out something which will change that status quo.

barbara of huntington, NY November 9, 2009

We understand every company has some problems, John was our sales person an imposible person we ever had met a plesant person to dealt with what he promised we got in time our furniture which was dining and bedroom which was special order from broyhill only problem we had was for matress which was resolved eventually and it was fault of noboday as we got damaged .We recomed other to buy from rooms and only buy from John who took good care of us .

Laura of Medford, NY October 22, 2009

I had purchased a leather couch recliner about a yr ago. the recliner broke. I had called for replacement. they said if you pd cash you need to show receipt. well receipt has been miss placed. they have records in thier computer but refused to help me because i pd cash.

we were told in the beginning that we could not p/u couch otherwise warrenty would be voided. we had them deliver and now thay refuse to help me. i had called several times. now i only have a few days left with a broken recliner. they will never get my business again..

John of Miller Place, NY October 15, 2009

September 12, 2009 I bought a Black Leather Sectional from "The Liquidator", which is a spin-off store of Rooms Unlimited in Medford, NY. I was told by Roy the salesman that I would get a "brand new Sectional from the warehouse and not the damaged floor model that was on display" On September 21, 2009 a Rooms Unlimited delivery truck pulled up in my driveway and the fellows delivered into my house...(you guessed it)...the broken floor model. I immediately called a manager named Fred at Rooms Unlimited and told him I was refusing the delivery and to have the delivery guys get this Sectional out of my house.

To make a sickening story short... He said he would have a repair man come out to my home to fix the Sectional and he would credit 200 back to my credit card. My wife and I agreed. About a week later the repair man came and fixed the couch but I never received my 200 credit. Here I am today 10/14/09 still with no credit back to my card. I have called Rooms Unlimited at least 4 times inquiring about my credit and I repeatedly get the same story, "Fred is not in" and "the accountant that does the credit for the store has not come in" I am tired of the lies and games from this horrible business establishment. Something has to be done about this that is why I turned to Consumer Affairs.

Ed of kings Park, NY October 9, 2009

My Story is the same as all the rest Bought 4000 in furniture 5 months ago and have half the set as of today. This posting is not about me blowing off steam but to let the public know how poor this company treated me by stringing me along for month's of not delivering my purchase so do not let it happen to you please because it will I have reviewed over 100 complaints like mine in the last 36 month's.

I have been sleeping on a blow up matress because this company took my money and says to me it will be delivered eventualy ( Bad Move) The bottom line is I should have went to a large named store and paid a bit more and I would have been satisfied. The next step if i do not get a resolution in few days I will be retaining a lawyer who is very familar with the bussiness and I will have the last laugh guaranteed !! I deal with snakes and liars everyday this is no different . More to come Promise !!!

S. of West islip, NY September 29, 2009

I purchased a dining set and an entertainment center in March. The entertainment center that was supposed to have been in stock was not, however, they set up a delivery for it and so of course on the day of delivery I find out there is no unit. We then waited 2 more months for it. The table for the dining set was damaged. The entertainment center has some nicks that need to be repaired. Tables in worse condition were sent for me to accept as an exchange. Tracey informs me that she will send the refinisher who on more than one occasion tells me that he can't repair the damages correctly, I need to have the table replaced. The refinisher is the one who writes the report that he deems it necessary for me to receive a new table. He takes pictures for his report and his opinion is that the warehouse or the drivers are damaging the furniture.

We go back and forth for months. Delivery dates get set up and either Fred the delivery manager, or one of the drivers calls with a problem and delivery is postponed. The refinisher shows up at my house and I have to send him away because i am waiting for the table to be exchanged. It is now September 29th. The table that was supposed to replace the one in my home that has gouges missing and that the refinisher deemed unrepairable was to be brought on Thursday, Sept 24. Fred calls that afternoon, no delivery. The table comes on Friday, driver is supposed to call before he comes, he doesn't. Table comes off truck in no better condition than the one they are picking up, AGAIN! I call Tracey. Nasty nasty woman. She is clearly representing an unscrupulous company with no desire to satisfy the customer. Tracey wants me to accept the table that we rejected on friday and have the refinisher come and fix the damages.

All I want is a table in new undamaged condition. That's what I paid for and that is the reasonable expectation when purchasing new furniture. Now to Today, Sept 29, she advises me that they will exchange the table one last time, because I should accept damaged goods. I also ask when the refinisher is going to tend to the entertainment center that we haven't addressed because the table was the more pressing issue and she isn't interested, afterall, I have had it for 4 months. She claims to be unaware of the initial call to repair nicks and was adamantly against sending the repair guy. No matter what I said she was downright nasty and disrespectful in her answer. There have never been apologies. I spent nearly 5000, I am sure that helps pay her salary. She is a terrible representative of the company. This company has not once been true to their word it is no wonder they have an acid tongued witch speak for them.

joe of levittown, NY September 23, 2009

i purchased a sectional on 9-7-09 and canelled he order the next day on 9-8-09. it has been three weeks and hey refuse to refund my money when i call they tell me that the office is closed (no matter what time of day it is). i spoke to a "manager named roy who for almost a week now has told me it would be done. when i got angry he said george is in charge. i called again today 09-23-09 and spoke to george who denied being in charge. i asked why if it takes 1 minute to take the money out of my checking account why it is now going on 3 weeks for a refund. i asked for the owners name and said write to r.k. he would not give me any information.

Joan of Holbrook, NY September 22, 2009

I purchased a bed(head and footboard)June 17,2009 paid in full on my mastercard.I was promised a delivery date of 4-6 weeks.After that time passed I went into the store to see what happened and they told me it was back ordered to give it an additional 2 weeks,after that I returned to the store and they could not give me a delivery date so I cancelled the purchase and asked for a full refund which was stated I was entitled to on the original receipt(contract)that was 9/8 and until this date my card has no been credited.I called the store and there is always some excuse.I'm at my wits end I've returned purchases in the past never furniture and it has always been credited the same day or the following.

karen of bethpage, NY September 14, 2009

After waiting nearly four months for our furniture order to be COMPLETELY delievered, we were mailed a Gas Redemption Certificate as a means of compensation for our "troubles" with delivery and fufillment. Compensation? Hardly. Where is my compensation for the months of empty promises, extremely poor customer service, and a Gas Redemption certificate that is more difficult to use than performing brain surgery. The delivery issues I got over. I can't understand how they happened but I got over it. Eventually. What I will not get over, however, is the lack of sincerity and rudeness exhibited by the staff members - Anna and Tracey. I was part of a management team for over 25 years for an industry giant in the insurance field. If I ever treated even one customer the way these employees treated me - I'd have been fired on the spot. How then does Rooms Unlimited keep these horrors on the books? When I called to complain about this Gas Redemption program - Anna hung up on me. I called back and Tracey downright laughed at me after telling me I was "stupid" (that's right - stupid) for not understanding a perfectly good program for 500. How's this for compensation Tracey? You sign up for this program and pay 9.95 to register. They give it back to you - eventually. For every 100 you spend in gas, they send you a 25 Visa card. You keep doing this until you use up your 500. In my book, this goes on for 16 months paying 100 to be compensated 25. Free? I don't think so. Free is sending me a preloaded 500 card to say "Sorry I treated you like garbage". How this company stays in business, I will never know. Just try to obtain a manager's name or email address. Anna told me "Why should I have to provide that info to you?". Further questioning gave me info that the Board of Directors runs Rooms Unlimited. Who was the President of that Board I asked? To which Anna replied "You don't need to know that" and hung up. Oh I do need to know Anna. Judging from the complaints I have read here and from the aggravation, time, and money you cost me for waiting forever for this furniture, I am sending a copy of this complaint about your company and your service to the Attorney General's office.

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