Complain about a product or service

Rooms Unlimited, Medford, NY

Shari of East Northport NY (03/04/09)
In October of 2008, I ordered a sectional sofa from Rooms Unlimited. I was assured it would be delivered by Christmas. It was not delivered and I called the store repeatedly and was told by an exasperated store manager, Fred, that I should be patient because it is the holidays and things are slow (even though I placed my order BEFORE the holidays and was promised delivery BY the holidays).

I did not get delivery until 2/13/09. I was told by Fred of Rooms Unlimited that I would be issued a credit refund of 200 for the inconvenience. I was also promised a 500 gas card at the time that I purchased the sofa. I have recevied neither despite my frequent phone calls. Now, Fred is nasty to me when I call to inquire on the status and each time I call, he assures me it is being taken care of.

I want my 200 refund and 500 gas card immediately.

Donna of Centereach, NY February 19, 2009

Donna of Centereach NY (02/19/09)
Went to store on Nov 1,2008 to purchase 2 beds for my sons for Christmas. Was told by sales person Marie that they would be in way before Christmas 4 to 6 weeks from now if they are not in stock. On Monday I called Marie to check status and was told not in stock but will be in way before Christmas. I called my credit card to let them know that the charge was placed but the delivery is in a month. They said no problem.

Every week I called Marie to check on the status and still not in. Finally on Dec 1, 2008 I called and Marie said no way it will take another 8 to 12 weeks from now. I then said that I wanted to cancel since it was a Christmas present and she told me to come to the store the next day to cancel in person. When I went on Dec 2, 2008 I was told that she was not in.

I asked for the manager George, He told me that he couldn't do anything only Marie a so called sales person could cancel the order. He was very arrogant and rude. I then went outside and called the credit card and they told me not to worry they would handle it. They then sent me out paperwork to dispute charge. Nevertheless not only did the credit card company give me the run around and not stick by me. They told me in January that I had to contact Rooms Unlimited to get my money back. Once again called Marie who gave me the run around and told me she cannot do anything. In the meantime I had to buy beds since I was not going to disappoint my sons for Christmas. On February 10, 2009 I received a call from Rooms Unlimited telling me the beds are in. I told the lady that this was canceled over 2 months ago and hung up.

Now the credit card company is placing the charge is back on my account and no one is helping me because Rooms Unlimited will not talk to the credit card company. They lied to me, try to ruin my Christmas for my sons and accepted payment in full in November for merchandise that supposedly just came in on February 10th, 2009. I do not want anything from this store and would like my card credited by them I should have researched all the complaints against them on scamming so many people.

Andrew of Melville, NY January 18, 2009

Andrew of Melville NY (01/18/09)
update of previous complaint. went to small claims court. met owner who apologized and promised to deliver item within two weeks. took another day off from work and they brought correct item in different color and swore that it was the only color sold for that item...a blatant lie. i have read the online complaints and laugh cause this nonsense with china and different departments handling different things. they are trained liars. they think the public stupid and just make up whatever they can to get you off the phone. i wish a tv station embarassess the heck out of them with an expose.

Geraldine of Ronkonkoma, NY January 12, 2009

Geraldine of Ronkonkoma NY (01/12/09)
Furniture was custom made did not fit right they took one piece back and advised me i would have it in 3 days along with fixed the headboard that the skrews came out of 1 hour after delivery. after calling everyday for two weeks they returned with the corner desk that still did not fit correctly. Then they took the headbaord into the driveway of my home and cut it. The delivery man said its the only way it would stop coming out of the skrews because of the heating radiator that is behind the bed which they saw two weeks before and the sales person was also notified. now it sits on the top of the heater.

I called to tell them to take it back they never called back. I called the service department they cant help me because they didnt make the furniture yet i paid them. also my delivery reciept states customer not happy. headboard on my heater corner desk that does not match the corner or other pieces next to it.

Theresa of Bellport, NY November 11, 2008

Theresa of Bellport NY (11/11/08)
I bought a recliner for my mother and father in April. A month after they got it, the recliner broke. We called the store who told us that they would send a technician out to look at it. In the inturum, there was a spring on the floor that appeared, and it obviously belongs to the chair. My mother saved the spring and 3mo. later the tech showed up. He saw the spring and said that it didnt belong to the chair, and he said that it needed a new cushion, that he would order it.

In the meanwhile, the chair was sagging, and there is still no replacement to be found. My mother called every other week and Tracy keeps telling her that its on its way from China.

I went into the store and a Manager named George told me that it was not them it was the people who draw up the contracts. So, that would be Tracy. I got on the phone with Tracy and she told me that she had no idea when the piece would come in. I told her that, that was unexceptable and that if she couldnt tell me then I want my money back to buy a new recliner. She told me that she couldnt do that and she was nasty, and she said that, Well that way that your mother uses it , no wonder it broke! I said Exuse me , how do you know how she uses it? Tracy went on to say that my mother sleeps in the chair, and I know for a fact that, that is not true. I have no idea where this women gets off. I am left with a dilema. I need to get another chair, and this women is getting on my nerves. I hung up on her.

The store manager told me that I could contact the manufacturer, but there doesnt seem to be any, he also said that Tracy doesnt have a manager, which I know is not true.

Shelley of Huntington, NY November 1, 2008

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