Complain about a product or service

Rooms to Go

Quality Problems

Rooms To Go
•Delivery problems
•Quality problems
•Customer service
•Warranty issues
•Boorish behavior
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•Kids Rooms To Go

michele of ocala, FL November 7, 2009

We bought a couch and loveseat set in nov of 2008. Two weeks after it was delivered the seam on the top of the couch (where the cushion is sown to the back of the couch) started making a tiny hole. We called Rooms 2 Go they had someone come out and they said it would get fixed then we heard nothing from them and we called them. They then said it was our dogs fault. However the rest of the couches look beautiful and the only damage is the tiny holes where the seams meet.

They won't even talk to us they say they have made their decision. Also yesterday the board underneath broke. Its not been a year and the lady tried to tell us our warranty was out. When my husband mentioned we have our receipt she said oh yes I was reading the calender wrong you still have two weeks left. They are sending someone out thursday but they still wont look at the holes even though its been a year and in their theory it should be shredded thanks to our DOGS and it is not messed up a bit except those dang seams at the top. I bet they will give us the run around for this board breaking underneath too. Please don't buy from Rooms 2 Go.

We have to buy new couches which we cant afford since these cost us over a thousand dollars and we just don't have that kind of money. I am scared to buy from a furniture store now because I simply dont know what I am getting for my money.

Steve of Panama City, FL November 4, 2009

While entertaining 6 guests in my home for dinner, 2 guest with plates of food sat on the soda and the center support beam on the frame busted. A call was made to customer service and a date set for a service tech to come to my home to view the furniture. At time of servicce appointment furniture was still covered under a warranty.

Tech arrived 30 Oct 09 and said, "wow, the frame shattered." We discussed the fact that the beam should not do this after only 12 months of use and he then proceeded to agree with me, it could have been defective at delivery, 18 Sep 08.

Now I'm left with a broken sofa and have to repair it myself. This is not only terrible customer service and crappy furniture but I was informed today, 4 Nov 09, by a customer service rep, named Lisa, we no longer were covered under warranty and there was nothing that Rooms to Go can do now!

lori of holly springs, NC October 27, 2009

the furniture that was delivered is nothing like the furniture that I sat on. It is hard and uncomfortable. Also, I got suckered into the entire room that includes a 40" flat screen. I was told by Dave--the salesman--that best buy delivers it and will set it up and move my old tv into another room. I am a single female and live alone. I just found out that the tv comes fed ex and nobody helps with anything. I am very unhappy with my purchase. I spent 3700!!!!!!!!!!!!

JERRY of CLIMAX, NC October 21, 2009

My wife and I purchased two chaise recliners, rocking loveseat, and chase sofa. It was delivered in July 2007.Every time we set in them they make cracking sounds, they sound like they are going to fall apart. we had one of the recliners reworked the other one has only ware & tear. not covered, warrenty only covers the frame the fabric is not covered so i guess we can sit only on the wood frame. on the loveseat there is a big gap in the middle big enough for a small child to get stuck in. we will not buy from them again.

Eric of St. Augustine, FL October 20, 2009

Bought a houseful of new furniture from Rooms To Go in June 2008. Living Room Sofa & Loveseat both fell apart within 15 months. Called warranty dept. & e-mailed pics, explaining that we treat the furniture very gently (no jumping or abuse) and we are not heavy people, so we would expect the furniture to last longer than just one year. RTG send a tech out to fix it. Tech did a temporary fix on loveseat, but said that it's constructed of particle board & staples (instead of solid wood & screws, as quality furniture should be), so it will continue to fall apart every time we sit on it. Sofa needs to be sent to warehouse for service because the fabric ripped when the particle board collapsed.

We asked to exchange it for something more sturdy or durable, but were told that's not an option because the warranty is expired. We explained that the furniture is only a year old and literally falling apart! Our past furniture lasted over 20 years without a problem. They said they are not resposible for what we selected. We said the "quality" was misrepresented to us and we never would have chosen this set if we knew it was pressed board & staples and would fall apart in a year! We spent thousands of on this set and it is not in our budget to buy a new living room set every year because the items fall apart! Horrible, Horrible workmanship! I hope this e-mail saves another unsuspecting person from wasting their hard-earned money! Sorry we had to learn the hard way.

Stephanie of Plano, TX October 13, 2009

I bought the red couch and love seat in August of 2007. I am a single woman without kids or large animals. I started to notice a squeeky noise about a year after using the couches. Now, October 2009, the main couch is totally broken. You sit in it and it makes such a horrible noise and makes you feel like you are going to fall into it. Im out of warranty so there is nothing i can do but try to fix it myself... wish me luck on that.

wendy of nolensville, TN August 23, 2009

I'm a single mother and I purchased a bed for my 11 year old daughter from rooms to go, which btw... should be called rooms to ruins. I purchased her bed May 23, 2009. It was delivered in June. My daughter had not even slept in the bed until July 3rd since she was at her father's. My daughter had a friend sleep over the later part of July and her and her friend "plopped" on the bed and the side rail broke in half. I went to rooms to go the very next day with the board. I was told that this would be covered under the one year guarantee. I was told to call to 800 number and that a side rail would be sent to me.

I called the number and was informed that they would sent someone out to look at the bed. about two weeks later a rooms to go employee came to my home, took a glance at the bed and left. I then received a call from the customer service dept and was told that they were not going to cover the break and that I would have to purchase not one, but two sideboards... keep in mind that at this time the mattress and box spring are on the floor. Only one side board broke, but if I'm to give my daughter an actual bed to sleep in, I will have to purchase two side boards for 100.

TH of Dallas, TX August 20, 2009

I purchased a bed from rooms to go. The delivery was on time, however, my bed frame had a little dent on the side of it and they hid parts that should have been on my bed under my bed. Most shockly, one or both of the delivery guys stole a watch off my chest. I was not present in the room when they were setting up the furniture, but I know where I leave my belongings. I called the customer service center and she said that the delivery company will get back to me. I'm still waiting on them to call. I will never, ever purchase anything from this company again.

Tanya of lawrenceville, GA August 18, 2009

I purchase a table set 0n 7/15/09 that was delivered to me two weeks later.After they deliverd the furniture i realized one of the chair was damaged the table sides was not finish also the side of the table have raw chips.They came back a week after to exchanged the table,instead they only changed the table top i then called back customer service and they told me they would send a technician out on 7/21/09.no one shows up i called two days later and they told me it was cancelled,she didn't know why anyone did not called to let me know, the rep then told me she was going to let someone called me back to set an appointment up.

someone called me an hour later to let me know they will be at my home on thursday 8/13/09.i ask what time the guy told me he will called me back to let me know,no one called back and no one shows up until friday8/14/09.After the tech inspect the furniture i showed him the two tone colors and the damaged he told me someone will call me in a few hours no one did its now 8/18/09.and i have to be the one calling again and got hang up on by janet in fl at the corporate office.

The first day when they delivered the table i called customer service about the two tone colors and they told it depent on the what light and time a day it was i told the rep its daylight and it still look the same.I also have them put teflon service on the chairs teflon is suppose to work like magic if you spill juice on the chairs it suppose to wipe off with out staining so far two off the chairs are stained.

Mary of Palm City, FL August 12, 2009

I purchased a sofa loveseat combo with tables and lamps in Feb. 2007. When it was delivered, the tables were missing pieces and the loveseat was torn. They arranged a replacement. Then there was a problem with the sofa and because I was in NY at the time I could not get it replaced until 6-07. I am only a part time fla resident and the furniture is not used that often.

In May, June 2008 I was in Fla and sitting in the love seat. put my elbow on the arm to get up and the arm colapsed inside the loveseat. I called immediately and they said t hat I was out of warranty. Too bad.

About 2 weeks ago my grandson spilled juice on the sofa cushions. I immediately wiped it up and the stain remained. I called to schedule a service with Rooms To Go because I paid extra for a special treatment. The guy showed up today with a spray bottle and a piece of foam to clean it. PS the stain is still there and they are telling me that's it. I must now probably purchase a new couch when I paid good money for a sub standard construction piece of junk.

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