Complain about a product or service

Rooms To Go

Customer Service

Rooms To Go
•Delivery problems
•Quality problems
•Customer service
•Warranty issues
•Boorish behavior
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•Kids Rooms To Go

joanne of Boca Raton, FL August 23, 2009

I purchased a cream collored leather sofa, chair and ottoman from Rooms to Go on 4/10/08. I repeatedly asked the saleswoman, Joyce Ward, if the cream colored leather would stain from body lotion or suntan lotion. I asked her multiple times, because I would have gotten the darker brown color. She insisted that the leather would not change color or stain. I even went back after I made the order to question her again because I told her that the furniture was to be used in my main sitting area, and I wanted to be comfortable on my furniture. I also paid additional money to have some sort of stain protector added to the furniture. I had 2 years to pay for the furniture. I already paid over 1000.00, but I still owe about 2700.00.

The furniture is showing yellowing and discoloration. I called Rooms to Go and they sent someone out to look at the furniture this past week. I called to see what he reported, and I was told that he said the discoloration was from bodily fluids and that my stain protection that I paid for did not cover that. They said the stain protector is only good for food stains and wine. I did not have any bodily fluids excreted onto my furniture. I just think this is a way of humiliating me and to keep me from bothering them to replace my furniture or repair it.

Tanne of Hurst, TX August 19, 2009

I visited the RTG showroom in June and picked out a sofa and recliner, side chair, and coffee table. The sofa on the showroom floor was electronic, I told the salesman that's the one I want.

After delivery, (my husband took delivery) the sofa was not electronic and the color was totally different. I hate it and after returning to the store several times trying to exchange, I was told that I could only exchange for same or greater value. I could not find anything in the store that I wanted, so just gave up and kept what I purchased.

Now the cushion on the reclining part of the sofa is collapsing. When complaining about the color of the furniture, I too was told it was the lights in the showroom that made it a different color. I told the salesperson and mgr. that I will NEVER buy anything at RTG again and I will tell everyone to do the same.

Chi-Te of Miami, FL July 10, 2009

There is a coupon that was issued through Rooms To Go, 100 off when purchase over 1000 not include the delivery charges & tax. Base on the coupon description that could be used with on Line purchase or present to the Miami Store. When I was try to check out through Rooms To Go On Line process, there was no where to enter the coupon code. and I called On Line Service, the girls said to me that if the on line process didn't show, then it's invalid! lol.

C of LaPlace, LA July 9, 2009

I went into Rooms To Go Teens and placed and order for myself. The sales person didn't listen to what I wanted to order and gave me a warranty on my furniture WITHOUT even asking me if I wanted it or not. Upon receiving my furniture there was a piece of furniture missing. I called the store where I purchased the merchandise from but all I got was treated badly. The salesman and supervisor were VERY ugly to me nad I let them know.

I then called the coperate office to vent my fustration and still NOTHING was done. Rooms to Go has got to be the worst store I have ever been to. The customer service department is a complete joke and everyone is very rude. I hope you read this and take into account and NOT DO BUSINESS WITH THIS COMPANY!!!!!!!!!!!!!!

tim of frisco, TX July 7, 2009

I was at the store today to purchase the Buy 1 Get 1 Free Gift Card. I was waiting at the back of the store while Meredith was helping a customer with his purchase. I was the only one waiting on the line. Another customer came and Meredith asked if he needed help. He stated he was there for the gift card offer and he was told it would take a couple of minutes.

When Merdith was done with her customer she called over the customer that came after me. I had told both of them that I was waiting over 20 minutes and I was next in line. The man told me to go ahead. Meredith said the customer had been walking around the store and he was next in line. I was very upset with Meredith's tone and lack of common sense.

I came to the store with my 7 month old baby and my wife. They walked around while I waited in line. The customer that Meredith told to come in front of me was by himself. When I was at the register paying for the gift card, I asked Meredith what she considers standing in line. Is walking around the store considered being in line. Of course she had no answer. I explained to her that I could have come by myself also and leave the wife and baby at home and walk around the store and tell the salesperson "I'm in line." She stayed quiet and thanked me for the purchase.

We can resolve this with 1 of 2 options. [I would like them to] please sell me another buy and get 1 free gift card. If this cannot be done, I would like to return the gift card purchased on 7/6/09.

Eva of Houston, TX June 22, 2009

I came into the store on June 3, 2009 and saw a bed I liked, I had to ask for assistance and a person who is far from being a salesman called me with his finger to the register for me to pay if I was ready. I liked the bed and I had the money so I paid but complaint with the store manager about the poor customer service skills of his sales person. I cancelled my order on June 04, 2009. They still cashed my check four days after the cancellation. It is June 22 and I still have not received my money back.

Dennis of Port Orange, FL June 21, 2009

On 06/13/2009 one swivel leather rocker recliner was purchased and paid for for in full. Two days later another mathing recliner was also ordered and paid for in full. I was told that the chairs where on order and available to be picked in a few weeks. June 21,2009 Carolyn at Rooms to go called and left a message that the chairs were no longer available and a credit would be placed on my bank card, with no other explaination.

Rooms to Go advertised this product on sale,and sold this product to me and just pulled the plug with no rheme or reason.....

Simone' of Hravey, LA June 13, 2009

I ordered the Stratford Sofa Bed on June 5 through rooms to go online website. I paid for a delievery beacuse when I spoke to a customer service represenative, I was notified that online orders could only be delevered. My order was arranged for delievery on June 9 but after waiting all day for the sofabed it never arrived. A hostile and rude customer service represenative who insisted that the product would arrive on Thursday, June 11. She offered no apology nor what time time the sofabed would be arriving. ( 1 day wasted waiting on a delivery). On June 11, my neice became ill at school. I had been waiting all day for the sofabed. I called customer service and told them of the sudden emergency. I was reassured that the delievery man was notified by the sudden emergency and would arrive later that day to deliever the chair. I wsa to be the last delivery on his truck.

I returned home with my ill neice in 15 minutes. I continued to wait. Around five in the evening I called Rooms To Go customer service to inquire about when the delievery guy would be arriving. A representative told me he tried to deliver the sofabed but no one was home. I told the woman from customer service that I had called and spoke with someone from customer service. I was told that it was alright to pick up my neice and I would be the last delievery of the day in my neighborhood. ( 2nd day wasted waiting for a deliver). By this point I was exasperated with Rooms to Go appalling customer service. I spoke with a supervisor in the customer relations department about the dismal or rather non service from Rooms to Go. The supervisor did apologize bu expresses that she did not know when I would recieve the sofabed. Because my purchase was online, I could no drive to the Mobile, AL factory and pick it up myself.

The only consellation the supervisor offered was that my order would be handeled be her and that she would try to have it delivered on Monday. She could verify a delivery date nor time. I have wasted Tuesday, Thursday, & Saturday waiting for a deliever that has not arrived. I vould like to file a grievence against Rooms to Go. I have paid for a sofabed and deliever fee that never arrived.

omayra of katy, TX June 3, 2009

Horrible service, first they don't deliver the mirror that came with the dresser,when I noticed they didn't deliver it I called they said they had to change the mirror I bought for a different one, but they never told me. After 2 weeks they brought the mirror,but it was broken, now I have to wait for someone to repair it,I don't think a hole on the wood can be repaired and they are not sure they can give a new one. They didn't call prior to delivery,one of the drawers on the dresser was broken and customer service is rude,unhelpful and dismissive.Horrible experience.

Gabe of Birmingham, AL June 2, 2009

Their customer service is horrific. I purchased a new matress in April 2009, unwrapped it and the stitching was loose in several spots. I called customer service and they sent someone to assess the matress. The representative they sent agreed that it was defective, than he left and I didn't hear from him or anyone at rooms to go for a month. I called customer service back and they said they were sorry but the defective matress they sold me was not under warranty. I asked them to transfer me to the store where I purchased the matress, and they said they couldn't. Don't buy anything, no matter how small the purchase from RTG (Really Terrible Goods). Their products are poor quality backed up with extremely bad customer service.

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