Complain about a product or service

Seaman's - Damaged Merchandise

Seamans Furniture
• Damaged Goods
• Delivery
• Financing
• Quality Issues

Denise of St. Albans NY (10/05/04):
I purchased a couch and dining set from Seamans Furniture to be delivered to my home on 8/26/04. Seamans called on 8/25/04 to tell me the couch was damaged and they would need to reschedule delivery for that item. I explained that the furniture was for my son and that we would be leaving on 8/28/04 to take him and his new furniture to college; therefore, rescheduling was unacceptable.

The dining set was delivered on time and we loaded it into the U-Haul truck in the original packaging. When we arrived at my son's apartment in Florida, we opened the boxes and found that the table was damaged and had been poorly repaired with wood filler. I contacted Seamans when I returned to New York to ask for a refund or a replacement. They say they can only refund $30 on a $928.71 table because the table was moved from its original delivery location.

Rochelle of Farmingville NY (2/06/04):
I purchased a dining room set from Seamans Furniture on 12/13/03 and the set was delivered to my home on 12/18/03. While the delivery men were putting together the set, I noticed damage on a few of the pieces. The delivery men assured me they would file a report and that I could call Customer Service after the holidays to make an appointment with a service technician to come to my home to view the damaged furniture.

I spoke with Natile Lindsey - Customer Service - on 12/29/03 and a tech was scheduled to come to my home on 1/07/04. The tech showed me the form on which he signed his name, noted the damage and requested a new dining set. I called Customer Service one week later to inquire about the status of this report at which time I was transferred to a supervisor - Martha ID #KSRIHA - who was very rude and told me that there was nothing she could do since I did not call to report the damage within 48 hours of delivery. She became very loud and told me not to pay for the set if I didn't want it.

I had already had trouble with a living room set delivered to me in April 2003 and finally received an undamaged set after 3 tries. I have spoken with a store manager - Max - and the Presidential Problem Center who did not wish to hear my complaint. I love the dining set, but I refuse to pay $1,158.57 for the damaged set I received

John of Staten Island NY (10/04/03):
A leather couch, chair and table were delivered on 9/21/02 per sale slip #08232AL0042. Upon inspection, Seamans was notified that the chair's arm leather was scratched and an appointment was made for a tech to inspect the chair. The tech stated that a new arm would have to be ordered; however, no one ever contacted us to complete the work. The leather sofa has also shown excessive sagging and an appointment was made for a tech to view and address both problems.

Upon inspection, I was told that the couch's foam inserts would have to be replaced and the technician tried to repair the chair's arm. I objected to the method of repair and requested that the entire leather section be replaced. The tech stated that he would file a report and someone would get back to me. Subsequently I received two letters - one for each complaint - which agreed to replace the foam cushions on the couch but denied service on the chair due to abuse. I contacted Customer Service today to dispute the denial and was told that the letter was sent in error and a replacement leather arm would be ordered and replaced.

My concern about the sofa is that the company may be repairing the foam inserts, but they are not addressing the defective sofa design. Once these inserts start to sag, the problem will reappear. Since the defect has been brought to the company's attention within the warranty period, Seamans should be responsible for future recurrence of the same failure.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.