Complain about a product or service

Seaman's - Defects, Warranty Disputes

Seamans Furniture
• Damaged Goods
• Delivery
• Financing
• Quality Issues

Marie of Farmingville NY (6/05/04):
I purchased a loveseat and a leather Natuzzi sofa from Seamans Furniture on 3/12/02. The foam underneath the sofa cushions is attached to a half-board. Approximately one year ago, I noticed that the cushions were drooping because this foam-board combination was drooping. When I contacted the store, they informed me that my warranty had expired and there was nothing they could do to help me.

I contacted a private company and they glued the foam onto the board which did little to help the situation. This company stated that the sofa must be defective because it is in brand new condition. I find it unfair that Seamans does not stand by its product and offers no customer support.

Mary Ann of Baldwin NY (3/15/04):
I purchased two loveseats, one recliner, an end table and a coffee table from Seamans Furniture in 2002. The loveseat has been broken and repaired several times and the wheels keep falling off the coffee table. Customer Service advises that my extended 5 year warranty covers none of this and they will not replace or repair anything because full warranty has expired. I will lose approximately $3,000 if I am forced to pay for this furniture.

Deanna of Cedarhurst NY (12/24/03):
On 12/17/03 I took possession of a bed from Seamans.com which had been paid in full using my credit card as required by Seamans. The truck driver put the bed together and found the slats missing. He left the mattress and boxspring in the frame sitting on the floor and told me to call Customer Service to have them deal with the problem. When I spoke with a woman at Customer Service, she informed me that she called the store and there were no slats for the bed I ordered. Upon further inspection of the bed, I found there were notches for slats and the bed could not sit on the frame without them.

I contacted the same woman in Customer Service and was told the same thing again. I explained to her that the person for whom this bed had been ordered was using a breathing machine which cannot be below bed level and this person was being forced to sleep on the sofa until this problem could be resolved. She advised that a driver would come on 12/19/03 to reassemble the bed. The driver arrived, handed me the slats and left without looking at the bed. The slats did not fit the bed, so I called Customer Service again and spoke with a supervisor who told me that another driver would arrive on 12/24/03 to inspect the bed and replace the slats.

The men arrived today and brought different slats which still do not fit the frame. They inspected the bed and stated that the bed does require slats but that I would have to call Customer Service again. Customer Service is still insisting that the company does not make slats for this bed and will not take the bed back until January; however this is unacceptable as the person on the breathing machine still needs a place to sleep. This bed has cost me $390 plus 3 lost days from work.

Marilyn of Valley Stream NY (11/25/03):
I bought a sectional from Seamans Furniture in May 2003. I did not notice that one of the recliner's small flat legs was missing until I vacuumed and moved the chair at which time the chair dug into and damaged 6 new vinyl floor tiles. Customer Service has sent me the wrong part twice and now my calls are not being returned. I have contacted the BBB for help and was told to contact Deborah Selgrad. I have left several voice messages for her but have received no return calls.

Atul of Woodbridge, NJ, writes:
I bought a dining table set from your Woodbridge, NJ, (Rt 1 south) store last February. Since then the table has been replaced three times and chairs have been replaced one time. In December I found three nails coming out of the table base. I was told they will replace the table base again.

The date was given as Jan 25; due to snow storm they did not make it. Then they called and set up for Feb 1, they did not make it and did not call again. I spent two days off from my work, only in last month for your delivery and they don't make it.

I have been trying to call your customer services, but it's too long waiting. I am very upset with this situation. I need to return this whole set, because it is defective no matter how many times you change it. After spending this much money, all I have been doing is getting the set replaced all the time and keep calling your customer services and making appointments. I need someone to get back to me at this matter.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.