Complain about a product or service

Seaman's - Delivery Problems

Seamans Furniture
• Damaged Goods
• Delivery
• Financing
• Quality Issues

Martina of Stanhope, NJ, writes:
We purchased a bedroom set and had it delivered on December 10, 1999. Three men came to deliver the furniture. They brought all the boxes upstairs and began assembling the furniture. Between the boxes and the men I was unable to stay in the room with them but did remain right outside the door.

Unfortunately, I was unable to watch the one man go into my walk-in closet and take my husbands Tag Heuer watch and cologne that was on his dresser in the closet. On Christmas Eve my husband went to put his watch on, since he only wore it on special occasions and found it missing.

After searching for the watch and trying to recall if anyone had been in our house we concluded that the delivery men had taken his things. We contacted the police who started an investigation.

When the police contacted Seamans they stated that because they contract delivery out to independent companies they are not responsible for any damage or theft that may occur. The police contacted the deilvery company and they said that they were aware that one of their employees had stolen the watch and that they would be willing to reimburse us but then retracted the statement and the offer.

My feeling is that if a company, such as Seamans, hires a contractor they are resposible for that contractor's actions. Aftr the police were finshed I contacted Seamans customer service who had absolutley no interest in helping me and said it wasn't their problem.

This average furniture that was onsale for $799.99 has now cost me close to $3000.00. My husband and I went to Amsterdam to purchase my engagement ring and as an engagement present for him we bought him this watch, so although the watch may be replaceable, which he refuse to do, the time and opportunity to relive that experience is not.

Natasha of Bloomfield, NJ, writes:
I purchased leather sofas from the Fairfield, NJ, store in the beginning of November. What I had ordered was not delivered to me, they delivered the wrong color of the couch. I was disappointed in the service and wanted to exchange the couch for something different.

When I called Seamans, they were rude and not willing to cooperate with me. No one has told me or made me aware in any such way about their policy. They told me that I had no choice but to keep the merchandise that I had purchased. On top of that they told me that I would have to break up the couch and do all kinds of stuff in order to get it exchanged.

I thought that Seamans was a good company and that is why I went to them. I refuse to pay for merchandise that I am not satisfied with. All I want now is my money back.

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