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Select Comfort Corp., manufacturer of the Sleep Number® bed, is the leading bed retailer in the country, according to trade magazine reports. It is best known for its line of mattresses that supposedly enable a couple to select different grades of firmness on either side of the bed. Thus, Mommy's mattress can be too soft while Daddy's can be too firm.
The problem with all this is that, according to some of the sleep-deprived consumers we hear from, it's hard to adjust the thing so it's just right. Make one side firm, the other soft and you get the dread trench effect, causing Mommy and Daddy to roll into one another. Other consumers say the mattresses collect mold, some aren't happy with the 30-Night Guarantee and others say the darned thing is just plain uncomfortable.
A few things to watch out for:
- The 30-Night Guarantee. Read it very, very carefully before you buy the bed. Be sure you understand it. There are loopholes in every agreement.
- Your chiropractor. He says this bed's just what you need? Ask him bluntly whether he gets any kind of referral fee. Hey, we're not saying he or she does but it doesn't hurt to ask.
- Trouble sleeping? See your doctor first. Lots of things can cause insomnia. You should be sure you know the cause before running out and buying a new bed in hopes of correcting the problem.
- Back pain? Backs that don't get enough exercise hurt. Join a gym and enlist a personal trainer to help you strengthen your lower back. It's a lot more likely to work and exercise has side benefits a mattress doesn't -- like weight control and improved cardiovascular health.
Here are a few of the more recent complaints ...
Nard of Waxhaw NC (01/01/09)
All the complains about the comfort select bed is the same we are experiencing. My wife and I have had terrible back problems and spends money to see a chiropractor. We do have different settings on the chambers, she likes it soft and I like it firm, so like others experience, you fall to the center or one side of the bed, either center or out. They sent us a foam to put in the middle, but all it does is bunch up on the foot of the bed and becomes a lump underneath and does not help at all.
We had this bed for about 3 years and put up with it because we spent so much money on it and we don't have much money to just buy another bed. It has been a terrible mistake to buy this bed, and Select Comfort should change their advertisement that is a great bed when all it does is give you back aches! so we should advertise that if you want to keep a terrible back pain all the time, buy a select comfort bed! this type of bed is really for the birds. I will never buy another one and would not recommend it to anybody. We bought ours for $1500 too and it's out warranty, but still the company should find a way to solve the problems.
Back problems and loss of investment funds, and constantly going to chiropractors!
Sandra of Moore SC (12/30/08)
My husband and I purchased a king size select comfort bed some 20+ years ago. At that time, the in home trial was 90 days. And thank goodness, because it took us that long to find all the things we did not like about it. The middle partition became a major roadblock to all aspects of our sleeping together! The foam block, or whatever it was, prevented us from touching each other while at the same time it was a mountain should you decide to climb over! The perimeter of the bed made it impossible to sit on the edge to do simple things like put on a shoe or a sock. Unlike a regular bed, there was no longer a right or wrong side of the bed to get up on!
As for the dual controls and choosing your sleep number, that seemed to be a nightly challenge. The numbers did not remain consistent in that what was perfectone night, was no longer perfect the next night. Also, the numbers seemed to slip during the night. I don't recall ever finding the right number for us. We did not have any mechanical issues with the bed during the 90 day trial period, just oddities that were not in a regular bed. Since we could never seem to adjust to it, we returned it sometime during the trial period. Sure hope some of you folks did not get our bed as a recycle!
Well, at any rate, now that we are older, heavier, and have more aches and pains, we are considering the unthinkable. Yes, we thought we might give it another try! However, we will heavily reconsider this after reading all your complaints. It sounds like the basic construction has not changed or improved as we had hoped. In fact, things sound worse to me! I guess for now, we will continue to climb the small ladder to our current king which is hard as a brick, but laden with inches and inches of extra foam and padding. Happy New Year to all and to all a good night!
Mary of Salt Lake City UT (12/30/08)
The customer service dept. refused to answer phone calls and e-mails. They did not send the product and refused to refund my money for 2 full months!
Anita of Altadena CA (12/28/08)
My husband back hurt on the set we had, so we went to the Arcadia Mall and saw the select comfort bed. When we first got it home it felt better then our other beds but, that feeling on select comfort did not last longer then a year.
Even with all the doctors and the bed my husbands back got worse it was so bad the doctors said he needed surgery. Four surgeries. They tried every medication, physical therapy, chiropractor and an acupuncture nothing helped. Before the neck surgery they had to do carpal tunnel on both wrist 6 weeks apart so they would know the neck surgery was working. We continued to sleep in the select comfort his neck after surgery in less then 8 months started to act up again.
He was set up for lower lumber back surgery. Two weeks after that surgery he started having problems walking, his balance was so bad I would fined him flat on his back due to his balance. He hit his head so many times on concrete and hardwood floors he had to have so many stitches, His doctor was referred as the best orthopedic surgeon in Southern CA. It finally got so bad the paramedic had to rush him to the hospital. He was in the hospital 42 days, he could not get out of bed he was 57 years old and on the 40th day they had to put him on life support. After all those falls they scanned every thing except giving him a CAT scan where they found damage from the falls that caused brain death.
I did not believe the select comfort was the problem until the same areas that hurt on him have become unbearable on me. I'm still have the select comfort but, I have tried the 3 other beds with no help the doctor said the damage was already done. I may be able to get surgery that could help and is non-evasive, What did I lose besides my best friend love of my life. I'm now on Social Security Disability my husband's death ended his income leaving me financially in hard shape. Not being able to work. There is a strong chance I will loose my home of 14 years.
Mark of Augusta ME (12/27/08)
The inflater remote hasn't read out display numbers for several weeks. I called Select Comfort and was told I called just a few days too late to get a new inflater under wrty, and would have to pay $126.00 plus shipping. I tried to explain that I didn't get a chence to call earlier because of a family crisis and this was my first chance to call.What a few days matter?
Can't aford that price, & think company should stand behind product that did fail before wrty up.
John of Slatington PA (12/27/08)
I purchased a Select Comfort 4000 bed and have since become dissatisfied with it. I went to the Select Comfort web site to see if there were any customer reviews and I noticed, they claim what more than 5 million people now know insinuating 5 million happy owners? When I looked at the reviews, there were only 9 listed for the 4000 series bed, and they were all positive. So, I thought it would be useful to share my experience by posting my own review. When I read their disclaimer about reviews, they essentially say that they can and will do whatever they want with anything you submit. Meaning, they can edit, delete, modify, not post, (or if you write something really nice) use it in advertising, without any royalty to you..... hardly an open and credible forum for discussion. I suppose it's perfectly legal, but very deceptive, and should be considered a criminal offense. They should be forced to post all or none.
There is economic loss to those that were misled by the selective reviews.
P of Antelope CA (12/26/08)
I purchased my select Comfort 5000 bed about 7 or 8 years ago and have never had any problems with it. However I just took the bed apart to move it and found mold on both air chamgers and on the foam cover that goes over the matresses. I have been sick with cronic sinues and chest infections over the last year and a half. I thought it was just my getting older and due to my work. Now after finding this mold I am concerned that my health issues are due to the mold. Thank God I have not had my boyfriend of three months spend the night here yet, he has cancer and if the mold is affecting me just imagine what it would do to him!
I called the Select Comfort customer center and I must say that both Wendy and John were friendly, professional and concerned. They are sending me new insides which they assure me have been treated with a non toxic mildicide and they say that if I find mold in any other area all I need to do is call and they will take care of it. I may have the matress cover and the rest of the padding tested although I am sure a good hepa vacumming would take care of any spors which may linger there. Good thing I know people in the mold business. I am not ready to give up on my sleep number bed but if the illnesses continue you can bet I may seek legal advise and proceed with a bodily injury suit if my doctor and I connect the dots to the bed. And yes I am taking a tape sample and photos of the mold and affected areas before I send them back!
Cronic sinus infections and allergies
Tim of Northfield MN (12/24/08)
Purchased the Select Comfort model 5000 in April 2005. Everything seemed fine for about 9 months, then we noticed the bed started to sag in the middle. Didn't think much of it, but it started to get worse. Contacted the company, they said no problem, they would send us the foam inserts.
Installed them per the instructions, and it worked for about a month. Started to sag again, called the company again, they said they would send us some more foam to put on top of the air chambers. Put that in per the instructions, then it felt like we had a hill in the middle of the bed. So we had to take the foam out, and back to the sagging middle. Tried pumping up the chambers, that just made it more uncomfortable.
Called the company again, they told me to fluff the top, as it was settling. Vaccum the pillow top, all kinds of crazy ideas. Got deployed to Iraq, so had to leave it in limbo until I returned. I emailed them when I got back, now the rep tells me the pillow top is compressed, which is normal wear and tear and not covered under warranty. He also said that I had mentioned this to them, which I never did, as I said, I was deployed to Iraq in the middle of the negotiations. I am now in contact with the BBB of Minnesota, and will also be writing the Minnesot Attorney General to seem if they can help. I chose this pile of crap over a Tempur-pedic, looks like I made the wrong choice.
My wife and I both have back problems, and now see a physical therapist once a week minimum. She hates these beds, so don't ever buy one. I trust her integrity on products of this nature, so I would buy something else if I were you.
Mary of Tampa FL (12/23/08)
I hate my sleep number bed! The next time I purchase a bed will be the cheapest one they sell at Rooms to Go or a similar place.
Jack of Fairless Hills PA (12/22/08)
Purchased bed three years ago, pump stopped working in less than a year. 2nd pump quit in less than 18 months. 3rd pump losing air after one hour same day it was installed, refilled three times in four hours still losing air. I hope it still has air in the morning. Why can't they make a decent pump after all the money they charge for the bed? If I was the celebrity hawking this bed I'd be VERY embaressed.
Sleepless nights and a feeling of being ripped off.
Ronald of Edison NJ (12/17/08)
we bought a select comfort queen bed 3 yrs.ago.we were washing the mattress cover when i noticed that the mattress stitching for the zipper was coming out.the bed has also developed a channel in the middle between the air chambers.when we bought the bed for 2000.00 dollars the final selling point was that there was a 20 year warranty.when i called about the zipper problem i was told that they would only pay 68%of the cost to replace the mattress.if we had been told of the way the warranty was going to work instead of being told it was 20 yrs.regardless.i would never have bought the bed.i could have gone to a conventional bed or a memory foam for the same money and gotten a better product.their customer service sucks.when we first got the bed i would have and did reccommend it.now i am regretting that and i hope that nobody i spoke to went ahead and bought one.no mattress should start to fall apart in 3 years.this is a joke
Shirley of Midlothian VA (12/16/08)
WOW I wish I had read all the complaints about the Select Comfort/ Sleep Number beds before I bought one. I guess I know why they changed their name through the years. The mattresses go flat, and their pumps are trash! Zippers break! Customer service is a joke! Please pay attention to the complaints. BUYER BEWARE!
Marianne of Crystal Lake IL (12/16/08)
We also bought a Sleep number bed and hate it! Always rolling to one side, received a foam center and a foam life for underneat the mattress. Still horrible. Felt like I was sleeping on a camp cot and spent the night trying not to roll to one side, I had to hold on to the edge all night. We got no support from the MANY phone calls & e-mails to the company. None of our family will sleep in it either after putting it in our spare bedroom. Luckily we hadn't gotten rid of our old bed and now sleep on that.
Wasted $1200.00
Douglas of Ocala FL (12/15/08)
I've owned a Select Comfort for 15 years. It is the best bed I have owned. I have a problem with my side of the bed, it has a slow leak in it,how do you go about repairing the leak? The leak is on my side of the bed.
Lori of Marietta GA (12/11/08)
over $4,000 paid for the bed and it is broken 2.5 years after purchase. All of a sudden it is NOT covered under the 20 year, no questions warranty that we were told it has.. The bed looses air from both chambers when plugged into the pump, and one side even looses air when it is capped. Sleepless nights, backpain etc.. all from the bed that says it will solve it all.. Seems like we aren't the only ones wiht this problem, and I am not giving them anymore money! 20 year limited warranty.. yeah ok, THEN TELL ME THAT BEFORE I SPEND OVER $4,000 ON YOUR PRODUCT
Wendy of Marietta GA (12/11/08)
We bought our bed from a mattress firm. The sales guy he told us that the warranty on the bed was 20 years, no matter what happened to the bed it would be replaced or repaired. NOT THE CASE AND I AM MAD, TIRED ETC. FROM NOT SLEEPING! The bed is leaking, two different problems.
Side #1 is leaking because the pump doesn't hold the air in, nor does it refill when the number drops (as it used to). Side #2, pump broken as well, but bed looses air when plugged as well.. $4,000 for a bed that is broken in 2.5 years. We have had problems since purchase, at first the parts were replaced no questions asked, but now, they want to chanrge me. I AM NOT GIVING THEM MORE OF MY MONEY! I have emailed back and forth for months and months and months.. ANYONE OUT THERE WANT TO FILE A CLASS ACTION SUIT??/ PLEASE CONTACT ME
Sherry of Glen Allen VA (12/10/08)
I have purchased 2 used sleep number beds for my vacation home. I have a superior airbed made by another company. The sleep number covers fray in less than a year. There is a trench or gap between the chambers and the warranty is a joke. I would not recommend purchasing a Select Comfort product. I do love my other airbed and it costs less.
George of Milpitas CA (12/10/08)
Boy, am I glad to have found this forum. I was this close to buying a model 5000 Select comfort. I visited their store in the mall and I almost bought one, but thanks to my wife who said lets go home and think about this for a couple of days after all, this is not a small investment. I have heard so many good thigs about Select comfort and especially with a celeberty endorsing it, I said this is the bed for me, with the lower back pain and everything. After all, it's suppose to adjust itself to the individuals curves and provide support to the body portion who is touching the mattress. The design of the bed can certainly explain why so many consumers have difficulty with the product, The pump is almost gauranteed not to last for 20 years, inflating and deflating the bed over the course of time can certainly contribute to sagging and unevenness of the mattress as well as air leakage. What surprised me the most was the reaction most consumers got from customer support. It sounds like they have been trained to buy time until the trial period is over and then the customer is on his/her own, also the fact that while under warranty, the customer is responssible for shipping and delivery charges. It sounds like this company is only after peoples money and customer satisfaction is a thing of the past. It also sounds like Select Comfort has made better quality beds in the past and over the years they have concentrated on the business aspect and profitability and are paying less attention to quality. They should know that whith the economy being the way it is now, people are watching their money and are spending it more wisely and will thing twice before spending thousands of dolloars on a bed. ( I, myself am one for example) and after reading comments from actual customers and their experience with the product, have decide to stick to my current seally postropetic adjustable bed. At least I know it wont break in a couple of years or sooner and I won't have to put up with crapy salepeople and ignorant customer service.
I would like to thank all the unsatisfied customers for posting their real life experience about this product, you have just saved me thousands of dollars.
Cathy of Indianapolis IN (12/09/08)
We purchased both a 5000 Queen dual-control bed and a 3000 single control Full sized bed 3.5 years ago. While we've never any a single problem with the fullsize bed, we have gained new and bigger problems each of the 3 years. Year 1 - rolling towards the center (fix = send us free foam). We still had to buy more foam to eliminate the problem. Year 2 - the foot (which we paid them to setup)now sits 3 off the floor. Year 3 - currently - 1 side of the bed loses all air in 1 hr. Their solution - pay us another $50 to get a new air chamber and install it yourself - hoping we don't encounter even more problems. The service supervisor did provide the Chairman's name and address when I requested it. I'm sure she thought I wouldn't bother writing - but I am TODAY!
Sleeping on the sofa for a week plus while trying to resolve the problems with Customer Service via email & on the phone + >$3000 for a bed and linens (which you have to get from them in order to fit properly) which will now be replaced in 3.5 years.
Keith of Hewlett NY (12/04/08)
Addendum to 11/26 complaint: Guess what the connector finally arrived on 12/1, bad news- ITS THE WRONG ONE. Call Devon at Select Comfort. Finally a person that takes some pride in his job (Too bad he works for Select Comfort). We found out they had sent standard connector. Unfortunately I own the 7000 series that needs a special size, and he sent it out UPS Next Day. A full pump upgrade kit arrived today 12/3.
Finally, I thought this problem could be fixed. Replaced the connector with right size, closed up bed and then.... Control was now reading two lines (--) and when I pushed another button I got ER (ERROR).
Again I called Select Comfort and got a rep by name Chris. Seemed genuine and we tried to troubleshoot problem, to no avail. Then he tells me it must be the pump and my cost will be $450. I was about to smack him through the phone when I noticed the power cord connection into pump was distorted. Evidently when bed was setup they damaged the cord and it broke.
Well I'm spending the $6 + S/H ($11) and hopefully the expedited delivery will have the bed working by...Xmas? Guess what if it doesn't work right then I will have a 7000 series for sale on eBay. Though I'll probably have to pay someone to take it.
Continued extreme physical and emotional duress -Inconvience of Useage (underinflated)
Chris of Lake Saint Louis MO (12/04/08)
Beware of Select Comfort Service and Support. We've owned a Select Comfort Matress for 2.5 years. We recently had a failure with the firmness controller. The controller is attached to the pump and there are no customer replaceble parts. The answer is for Select Comfort to provide a REFURBED pump at a cost of $154.00 (claiming 28% of the cost). We could chose to by a new pump for $550.00. Anyone who has seen a pump would see this as customer price goudging.
We also MUST pay for shipping of the pump and MUST return the old pump again at our cost to ship. If you own a bed and have a similar failure maybe you can get our old pump. No extention to the Warantee no knowledge of where it's been before it lives next to your bed. Of coarse it would have been repaired by the service team at Select Comfort.
Cost of a VERY EVPENSIVE product with VERY POOR after sales support.
Carol of Burney CA (12/03/08)
i bought 2 beds in 2000 or2001 and loved them. a year or 2 later mine started to leak. eventually i discarded it and have missed it terribly. i didn't save the paperwork so i didn't bother calling or complaining. today i decided to buy another sleep comfort and somehow found the complaints. thanks to everyone so much. now i guess i will just buy a blow up bed. i tried the memory foam and that was miserable. air is the only thing comfortable. i am very disappointed but glad to know the score. thanks
i really would just like to have a comfortable air bed.
Michael of Palmdale CA (12/03/08)
I bought a select comfort bed, top of the line 9000 series bed for $4,492.36 on Sept 6, 2008. Since day one we have had a series of problems. Air mattress chambers leaked, pump did not work, bed did not come with correct foam as promised, remote's did not work (twice), the connections did not work from hose to pump. We tried to send the bed back and Select Comfort kept saying we had to keep replacing the above items. After all of this, our 30 day trial period was up. I believe this is Select Comfort's goal, so you cannot return the bed. They also told us there was a 20 year warranty, what they did not tell us that that is only for 2 years, then you can end up paying 68% or higher for replacements. Select Comforter just recently added the information about the only 2 year coverage, they did not explain this before. They are very deceitful.
Our bed still leaks air (which Select Comfort say's is normal but forgot to tell you this when you purchased it, again deceitful),the pillow top is shifting. My Husband has his side set on level 50 and wakes up on a setting of 15. I had cervical and lumbar surgery and thought this would help my back but have more problems than before, especially when the air will not stay in it! We have complied to every thing that Select Comfort has asked us to do over the year and the bed still does not hold air. It is there fault that they kept us on the line/hook for all these month's to keep testing components/parts at their request. Now they say we had the bed too long and we knew the contract was a 30 day only return policy.
I think this is un-fair when we have been calling them to let then know the bed was not up to standard quality or even the quality that they advertised it should be. When we started all of this replacing of parts, we asked what if none of this works and our 30 days is up, they told us not to worry, that they have a record of all the complaints and would honor it. Well I have called and told them that we are done trying and are sleeping on our guest bed because our backs hurt so bad and to come get the bed.
Now, they seem to forgot about honoring the track record of problems and tell me I am stuct with it and the $4,492.26 price. I put this on their credit card GE Money Bank for Select Comfort and have not paid a penny on it. Please help me in returning this bed and a full refund. Even cars have a lemon law, if this is bed is not a lemon then what is it?
My husband is now having low back pain, who never had pain before. I had back surgery in 2004 for cervical and 2005 for lumbar. I took a year off to recover and was fine, now I can hardly sit a work or walk because my back pain is so bad because the air goes out and does not support my spine. I now am sleeping on my guest bed.
Jim of Tracy CA (12/03/08)
First problem,We were told delivery in the most two weeks, we received delivery in almost three weeks. Second problem, Rushed home from thankgiving out of town for delivery on a saturday to find out they did not bring all the parts to set up our bed. Third problem, The manager at the Select Comfort store who we placed the order with did not order our bed correctly so when we called him about our delivery gone bad he said I'm sorry I messed up, you need to pay me another $1,500.00 on top of the $6,600.00 you have already paid and wait for another delivery date.
The issues just kept on going from there, so we canceled our order, in the process of cancelling our order we got charged $199.99 for them to come pick up our bed that got delivered incomplete ( by the way still has not been picked up ), lost our Chatum and Wells bed they picked up, and have completely wasted my Family and my time. I'm so disgusted in my experience with Select Comfort in the same breath I'm so glad we returned this bed, I feel sorry for people who are going to have any warranty issues if this is any reflection on how they run that company.
lost a beautiful mattress, $199.99 cash, lost priceless family time.
Brian of Hernando FL (12/02/08)
I bought my first Select Comfort in 1997 it is still fine with absolutely no problems. I bought my second bed in Jan. 2008 it arrived with one air mattress leaking. So I called and told complained they swiftly sent a replacement. They paid for return shipping on the old mattress but only if I brought to UPS. They wouldn't pick it up at the house unless I paid $10.00. I told them the only way they are getting is back is if they picked it up for no charge otherwise I am not sending it back. They picked it up. Overall I have been very happy with my Select Comforts I hope I don't have some of the problems these people are having. People should remember that this forum is for complaints I'm sure there are many satisfied customers.
Veronica of Springdale AR (12/01/08)
I had read the complaints against Select Comfort and was initially very surprised. My husband and I bought one of their beds over 10yrs. ago and were very happy with it. We had moved twice and set it back up without problems. However, our puppy chewed a hole in one of the tubes and my side of the bed lost air. We repaired the tube but then shortly afterwards the pump started playing up, with loss of air in my air chamber nightly.
Then the remote began to fail. We contacted the company. They gave us instructions to reset it. That didn't work so then they gave us new seals. They didn't work. Then we were given caps to see if the air chamber leaked. It doesn't. We kept telling them the pump would switch on and off without pumping air, and the remote wouldn't reflect accurately the amount of air in the chamber. We loved the product and never had any of the problems described by others until the last few months.
However, although we did not have any problems with their technicians, it was clear that they have a set script they go by, irrespective of the problem you describe. Getting a new pump is almost an impossibility, and only after you have gone through weeks of sleeping on a substandard bed. I also understand that when pumps have been replaced, it is with reconditioned pumps and we would not be prepared to pay the pro rata charge for a reconditioned pump.
My husband and I both have back problems. I have recently had to have back surgery. Select Comfort are now wanting us to replace the hoses and are still not willing to consider replacing the pump or remote. As we have no way of refilling the air chambers once we uncap them, we have given up and bought a new bed. We are still going with an adjustable air mattress, but by a different company - one which has guaranteed the product for life and will provide service engineers should anything go wrong. I am very saddened by the way the company has deteriorated. It appears from everything I have read that neither their product, nor their service, is as good as it was 10-15 yrs ago.
Keith of Hewlett NY (11/26/08)
We have owned this bed for approx. 2 years (20 yr. Warrenty) with minimal problems. During this time my wife's side seemed to loose small amounts of pressure. We were told by local dealer that this was caused by room temperature change or that she has a window (sun) side. My side maintained good pressure. This problem (in last month or so) rapidly became so bad that we were reinflating her chamber several times a night. We called their Customer Service and were told they would send caps to seal off lines, to see if chamber was leaking or if pump was defective. Either way we would be resposible for shipping costs and IF they deemed it defective, since we owned for 2yrs., we would be responsible for large amount of bill. This process could amount to weeks without a chamber. Well 3 weeks later caps arrived for us to diagnosis problem. On 11/18 I opened bed up (Thank Goodness I Didn't have Mold like others had)and prepared to cap lines. After inflating as was told first line was capped no problem. As I took hold of second line I heard a buzz of air and found that the connector fell apart into two pieces. On 11/19 my 24 yr old daughter called and was assured that we would recieve a new connector Priority Mail in 3 bussiness days. I called today 11/26 and was told We sent it out 11/20, You should have it by Friday. Right. This causes a grave inconvience as my wife suffers from severe back proplems and has been sleeping on an improperly inflated chamber for all this time. (We were told chambers were not interchangable-so I wasn't able to give her mine).
I guess we were sold a bill of goods (approx. $3,000) and their sales people were good at lying about their Support.
Benny of Proctorville, OH (11/21/08)
I do not know how to hook the pump up. I found the slit at the head of the bed -- but I cannot find the area to hook the hoses to. We used to live in Fort Pierc, Florida when we bought this unit.
Luuk of Galesville MD (11/18/08)
We have five of these beds in our family - 4 Cal Kings and our newest a twin, bought in '04. Previously when we have had a problem, Select Comfort has been accommodating (leaking inner tube, non-working remotes). But that was the old Select Comfort policy, I guess. Now, the bed bought four years ago, has a remote which does not work. Customer Service told me they knew there was a problem with those remotes and would send us a new one. Fine, but there is a cost as the warranty is pro-rated according to how long you have had the bed. We also have to pay for shipping back the old one.
Incredible that they know of a flaw in the remote and do not replace it without cost to the customer. We have spent many thousand dollars on these beds over the years and have liked them a lot once problems were addressed, but obviously the Company's warranty policy has changed. This is not a warranty! - it is a pro-rated discount, and their 20 year warranty is totally meaningless. Read the fine print and know what you are getting. These beds have LOTS of problems, and if Select Comfort today no longer honors their warranty - buy another bed!
Bruce of Moorpark CA (11/17/08)
We purchased a Queen 9000 Sleep Number bed from the local retail outlet in May 2006. There were may physical problems I encountered but did not realize until it was too late. So I was stuck with the bed. Warranty concerns: On November 15, 2008 I called and talked to Jennifer at the main number (800-472-7185). I told her the bed started deflating a few days earlier and just yesterday it would not inflate and keep the air in on my side of the bed. There was a big depression on my side. Jennifer was nice and told me how to test where the problem might be.
She said if it deflated again it was a mattress problem and would cost me about $40 plus tax and shipping (this was at a 72% pro-rated discount). I was over the 2 year 100% warranty replacement period and now at 72%. She said if it was not the mattress they would first send out a seal kit which would be free (no charge) and they do this regularly on issues like this if not the mattress. She said just to call and this would be the next step. She also said that if it was not the seals I would have to get a replacement pump and it would be $550.00 less the 72% warranty (or $154 plus shipping and tax).
The bed did not deflate noticeably over 48 hours and I called back. This time I talked to Shantrayah. She was not as nice as Jennifer and when I told her the bed stayed inflated she told me right away that I would have to pay for a new pump. I told her hey wait, Jennifer said you would send me the Seal Kit for free first. Shantrayah said that Jennifer had no business telling me they would send the Seal Kit because it was NOT available for the 9000 model. She said I had no other options.
I am NOT happy with this product or how the warranty works out. It seems that many other customers of this product are unhappy for the same reason. The warranty only lasts long enough for the product to just go beyond the 100% replacement period and then you end up paying an overpriced fee for replacement parts. I also don't like the fact that one representative tells me one thing and then another tells me another.
My last point: unfortunately I did not connect the dots and realize early on that this product (a glorified air mattress bed) was causing my back, arm and shoulder problems. You can get a famous person to say anything about a product and convince you it is the best thing in the world for you and most of the time it is not. They just do a good and many times unethical sales job on you. I would love to get my money back on this one.
Troy of Martinsville VA (11/17/08)
After 3 years, loss of air pressure in chambers.
We have had not problems up until now. The past 6 months we have to keep adjusting our # every night. We have not had to do this until now. It is getting worse. Now its not holding the sleep # throughout the night. So I wake up sore. Customer care will give you crap about bar pressure and air temp ect...Load of crap. If that was the case it should of been doing this since the day we got it, not 3 years later. This is abreak down in there product. Now I have to pay 32% b/c after 2 years the warranty is prorated. After spending $2500 on a bed that is susposed to last a life time the warranty is prorated. Give me a break. This thing is crap and I should of bought a temperpedic. DON'T BUY THIS BED!!!!!! Customer service is nice but I should not have to pay for CRAP after only 3 years!!!! They will argue the air loss point about temp, and out side barameter pressure crap, but save yourself the troulbe and ask for supervisor. I'm PISSED. I want my money back so I can buy a matress that actually does what it is susposed to do.
Tonya of Clinton IA (11/17/08)
I read all the complaints and I am floored. I bought my bed about 8 years ago. When you sign up to get their info in the mail, you eventually will get a flier for a sale on refurbished beds. I bought a king refurbished mattress for only $500. I can relate to the trench effect. Customer service was always wonderful to me. They did send me out more foam and gave me ideas on moving the foam to the inside then try it on the outside. I ended up putting a comforter down the middle between the two chambers. It does help. But I love my select comfort bed and will not give it up. I bought it because I did have terrible back pain and it has been wonderful to me. There is a difference in setting when one person is in the bed and when there is two in the bed. I need to lower it by 5 when my significant other is in bed with me. Since a lot of these complaints are pretty recent, I wonder if they just don't make them as good a quality anymore? If so, that's too bad. Kinda like the dryer I bought not that long ago. I would give anything to buy someone's used 10-20 year old dryer. My 25-30 year old dryer died on me. They definetly don't make them like they used to!!
Mary of Shingle Springs CA (11/12/08)
We purchased a select comfort bed and have had nothing but problems with it since it's purchase. I think that we have replaced every part on this bed since we bought it, the pump, the matress, the foam pads were cracked, the lining sagged and ripped, it has been a $3500 mistake that we just have to live with because we have no money to buy another bed.
I would never recomend this bed to another person, it is just a bunch of foam and an air mattess that they advertise as the best thing since sliced bread. Just a horrible bed, customer service has been good I cannot complain about that, I just opened up our bed to move it and found the mold, called them up and they are sending out a new bed. No sending back any parts no nothing just sending out a new bed,
I am very dissapointed with them that they knew about this problem with the mold and never bothered to tell the consumers about it, just waited for them to find it. My husband has been very ill for over two years now, at least now I know why and hopefully the docotors will be able to help him, the fact that we have been sleeping on mold sickens me.
My husband has had to go out on permanant social security disability. The doctors do not know what is wrong with him, have had so many tests, MRI, CT scans, etc, even had brain surgery, to no avail, has memory problems, back problems, sleep problems, and all because he has been sleeping on mold. Never knew I had to keep checking the bed for mold, have never had mold ever in our lifetime till now. I am thourgly discusted with this product.
Darlene of Grafton VT (11/11/08)
We purchased a select comfort bed and at the time of purchase the sales rep told us that the bed had a 25 year warrenty and they would replace and part free of charge up to 25 years. They were pretty good at first to replace the items. The cover on the mattress frayed underneath and the insides of the mattress was showing when I called them they told me it was going to cost almost $300.00 to replace the cover and I had to pay shipping to send the old one back. Then the mattress started leaking and wouldn't hold air. When we took it apart to inspect it and see why it was leaking we found mold on the sponge and the mattress itself. No wonder my allergies have been so bad and I have to take perscription medicine to control them which isn't cheep. Plus again the sponge was torn down the center. Plus my husband and I always rolled to the middle of the bed because of the way it was made. Even though there was sponge pieces in the center of the two mattresses it was hard and made you ache all over by morning. When they tell me it is going to cost almost $300.00 for just the cover how much would it cost for the replacement of the sponge foam pad and mattress. We paid a high price for the bed. They don't stand up to the 25 year garantee or the warrenty either.
Back and hip problems, can't hardly move in the morning, toss and turn and always trying to keep from falling into the middle of the bed. On perscription allergy medicine which isn't cheep. Always tired in the morning from the poor night sleeps.
Bonnie of Chesterfield VA (11/10/08)
This is an update to a complaint I wrote on 10/3/08. It is now 11/10/08 and we still have not received a refund for this mattress. The mattress was picked up on 10/11/08 and we were told our refund would be sent 2wks after the mattress arrived back at the warehouse. Like I said it is 11/10/08. We have contacted customer service, been to the store where it was bought, this company does not care about the customer or that they have a defective product. They only care that they have your money and their bottom line. This is nothing but corporate greed.
We have no mattress at all and no refund. Would this set well with anyone out there especially after the government has bilked us out of $700 billion dollars. I intend to tell everyone I know and those I don't know how this company has treated us. I understand a company will have a flawed product from time to time, but it is what you do about it that makes the difference. I will make my goal help shut this company down.
I am out $2099.00. You tell me if that is an economic hardship!
Madeleine of Lakewood CO (11/10/08)
I purchased a King Sized Series 7000 with a pillow top about four years ago. The pillow top has gone completely flat. I was told when I purchased the bed that we would never have to buy another bed. What a sham. I went into a Sleep Number store and was told that this was a common problem, and I should first try to 'vacuum' the top to lift up the pillow top. If that didn't work, he gave me a customer service number to call, assuring me that they would replace the pillow top.
When I called the number, I was told that the pillow top was not covered under the warranty, and they couldn't just replace the pillow top because it wouldn't fit with the mattress, so they quoted me a $950 replacement cost! What a sham!
Basically, we're stuck with an uncomfortable mattress that is worthless for what we bought it for. I have severe fibromyalgia and a metal plate in my neck that causes severe pain. This mattress is useless now, as I wake up every morning and can barely walk. I think that the Select Comfort company is not educating their salespeople, so unsuspecting customers are given false information when we are considering buying the beds. Had I known about the 'holes' in their warranty, I would not have purchased the bed!
Fred of South San Francisco CA (11/08/08)
I'd just like to thank the people that took the time to fill out this form. My wife and I were ready to get in the car and drive about 30 miles to the local Select Comfort Mattress Store and purchase one of their beds at right around $1500.00. I have severe back problems and our current mattress needs to be replaced.
After reading the complaints on your website regarding this bed, we've decided to go buy a conventional mattress. Thanks so much to this group of people and to this website. You saved my back from what looks to be additional pain and as well, you saved both my wife and I from wasting a considerable amount of frustration and money!
Audrey of Georgetown KY (11/08/08)
Ordered the Select Comfort 5000 King size bed in August. Mattess went flat on other side the day I got it. Called Select Comfort and after 4 days of troubleshooting, they finally sent me a new mattress. Having 4 herniated discs and arthritis in my back, it is impossible to get a good nights sleep.
Mattress wants to loose air to where your body is now in a unhealthy position. Have 90 days to pay and am not wanting to keep this bed now after all the problems it has had. $5800 is alot of money for a bed, and returns should be honored if not satisfied.
Continuous back pain, insomnia.
Catharine of Springfield VA (11/08/08)
I called customer service the day I put it together with a concern about the bed losing air. I was told that it was normal due to change in weather etc. and not to worry if the change was 5-10 points which it was. THen over the course of two weeks the change in air pressure in the bed went from 10 to 100 points. I called back to see if the pump needed replacing and was told - nope that was normal and nothing could be done.
I then advised that I wanted my money back (I am still within my 30 days guarantee - no questions asked as per Lindsay) I was put on hold and was then told I brought it factory direct and it was not under the guarantee. The customer service rep seemed to be laughing at me. I purchased this bed from the store in Landmark Mall in VIrginia - not from the factory! This is my second stop. I want my money back - and I will drop off bed in the store at landmark - I will not pay any shipping.
Karen of Napa CA (10/27/08)
I have a select comfort number bed and there is mold all over the entire mattress I discovered it when I was taking it apart to find the odor?
This bed was extremely expensive and I cannot afford a new one.
James of Toledo IA (10/24/08)
The bed's air pump stopped working. I called Select Comfort to take advantage of the warranty on the 8 year old item. I was told NO PROBLEM. There were just a few questions that needed to be answered and an new replacement pump should soon be on it's way to me. I was asked if I had the pump plugged into a surge suppressor? No, I had it plugged into the wall. Is the wall outlet working or is it possible that a circuit breaker had been tripped. I told him I had a lamp plugged into the same outlet and it was on. I was asked if the power cord was securely plugged into the unit itself? Yes, this model did not have a power cord that detaches from the pump. I was asked if we had had a recent power outage? Yes, we had an outage about a week ago that lasted about an hour. I was asked if any household items were damaged as a result of that power outage? Yes, we had a T.V. that worked before the outage but not after the outage. I stated that we didn't have the T.V. checked out because it was a pretty old set and we simply replaced it.
Right then the conversation took a turn. I was told that the power outage voided any warranty that I had and there was nothing that they could do for me now. I told him that there was no proof that the outage was responsible for either my T.V. OR my Select Comfort air pump. He told me that my unit would have been replaced until I told him of the power outage but that changed everything. I asked him just how much would a replacement pump cost me? I was told it would cost $450.00 I asked if I could just buy the parts I needed to make the repair myself? He told me that they don't sell parts. He wouldn't listen to anything else I had to say either. That was the end of the conversation.
I DID call back however, and talked to a different Customer Service person. I asked if this call was being recorded and she told me YES it was. I told her I wanted to get a message to her bosses. I then said that I was responsible for 10 to 20 of their sales by sending people to Select Comfort to buy their beds. I then told her that was was now going to expose their racket and do whatever it took to take back 20 sales that I had sent to them. I want to get the message out to anyone who owns a Select Comfort bed. If you are going to call Select Comfort about a problem with the air pump. DO NOT ADMIT TO A POWER OUTAGE OR A POWER SURGE OF ANY KIND! You would also benefit from telling them that you DO have your pump plugged into a power surge suppressor power strip. DO NOT THINK THAT YOU WILL COME OUT AHEAD BY BEING HONEST AND UP FRONT WITH THESE PEOPLE.
They wanted $450.00 to replace the air pump which was out of the question. Something GOOD actually did come out of this however. I searched EBay and found quite a few replacement pumps available at a fraction of the $450.00 that Select Comfort wanted. I ended up buying a brand new pump that was much better than the one I lost. Wireless digital remote that controls BOTH sides of our King Size bed. I paid $151.00. I had it installed on my bed only 24 hours after paying for it with Pay Pal, and it works GREAT!
Sue of Thornton CO (10/19/08)
We bought the SC 9000 model in Oct of 2005, with the foundation for sitting up and elevating the legs. Yep - we dropped $6000 for this brick. I am so miserable, I wake up in so much pain after a night in this bed I feel like I've aged 40 years since buying it. My best bet is to keep the time spent in it to a minimum, or sleep on the couch. It doesn't, I repeat does not, conform to my contours. I sleep on my side (when I sleep) and am in pain within 10-15 minutes every night. A video of me through the night would no doubt show me constantly shifting, tossing and turning. My husband is OK with it, but he can sleep on the floor with no problem.
I tried at first all the tricks mentioned here, adjusting the sleep #, giving it some time, then a different #, etc. I've given up on that though, and am resigned to misery until I can afford a new bed. My husband hates me to sleep on the couch, I hate sleeping in that bed....not good for a marriage either.
I discovered that a co-worker's husband sells SC beds, and told her my story. She told me that the consensus where he works is the 9000 beds are junk. I wish so much I'd returned it within the 30 days, but I, like a sheep, kept on trying to find my number, that by the time I called the company to request a refund it was too late.
Message: Friends don't let friends get a Select 'dis'Comfort bed.
My tax return for 2004, a rare windfall and not an annual result, squandered. I'm so heartbroken, tired, and achy.
Leesa of Frankfort KY (10/13/08)
I bought the sleep comfort 5000 8/30/08, I was so excited about geting a bed that would make my side stop hurting, on 9/16 they came and put the bed up (which I paid $160.00) but within a week I could tell this wasn't working but I kept trying differt settings and even called and ask what I could do, which I tried again but my side kept hurting more and more,
after 3 weeks I called and told them I wanted a refund. I couldn't believe I had to pay $200.00 more for them to come and get it. To pay $350.00 for delivery and pick up I guess that's how they make there money.
Joanne of Sarasota FL (10/13/08)
I bought a sleep number bed for thousands of dollars and in less than 1 year the pump died. I called to have it replaced and just like another person complained the return label reached long before I received the refurbished, replacement pump. Well guess what the replacment pump died in less than 3 months. I had the pump plugged into a surge protector and all.
The funny thing is that the pump they sent me to replace my original one was manufactured after the original one but was already refurbished. Think about that. I slept better and more comfortable on a aerobed and that only cost $100 bucks what a total waste of money.
loss of time and money
Curtisg of Spanish Fork UT (10/12/08)
I spent a lot of time investigating this product. Granted, you cant please 100 percent of the people all the time as I work in a customer service field.
First off, Don't buy their box spring. go get a good one at the local bed shop. This will stop most of the hammock problems. the pump is electronic, they will go out now and then.
I love my bed. I have multiple back problems and this is the first time the i can say that I sleep like a baby.
Also, dont pay full price. get a refurbished store model. I paid about half price on my king 5000 bed.
W.d. of Blythewood SC (10/11/08)
Oh had I only looked this company up vis Consumer Affairs prior to purchase!!!
On 14 August my wife and I purchased a king 5000 with numerous deluxe covers from a Select Comfort store in Sand Hills Malll, Columbia,SC. We were satisfied with the sales straff and paid in full with a personal check- what the heck they advertise on RUSH.
We were told we would be contacted in 7-10 business days reference delivery and warned when delivery was set up we would be called the day prior to confirm delivery and if we did not take that call our delivery would not be made.
17 days later I called the store and informed them we had'nt heard a thing and were referred to customer service. Customer service could not find the order via our phone number but did located it via the address. I was told the bed was in fact in the wharehouse ready for delivery and transfered to the people responsible for delivery in our area. They stated they would have to call us back. The sale rep from the store called back and wanted to know if our check had cleared and if we had the cancealed check because they were telling him the check bounced!! Four calls later sales agent Les said it was resloved and the delivery people would be calling to arange delivery. (I live 10 miles from one of their factories)
On 3 0r 4 Sep delivery was set for 9 Sep. On 8 Sep I sat at home all day awaiting their confirmation call. At 4:30 I called customer service and again they could not identify the order via phone number but rather via address. I was informed that I had cancealed the order the previos week! I had not talked to them on the date and time mentioned. I explained that the reason I was calling was to confirm delivery the next day. They explained that they had confirmed deliveries for Tuesday the 9th on the previous Friday. I requested delivery as had been arranged and was informed it would have to be rescheduled for the following week.
I called Les at the store and told home what customer service had done and said and stated if the bed was not delivered as arranged I was cancealing the order. Five phone calls later I was told a vice president of sales or customer service would call the next morning. NO CAll in the next two days.
On the 11th of Sep I went to the store for a refund. I was informed no refunds were made from the stor and to contacdt Customer Service. I did while standing in the store. Eli at ext 89606 handled the data and stated it would take 3-5 days to have the bed returned from the Local wharehouse to the Main wharehouse and then two weeks to process the return. I expressed my displeasure and informed Eli that I would ask for him on any subsequent phone calls.
On the afternoon of 16 SEP up the drive way comes the Select Comfort Delivery Truck!! Senior you order de bed? Called Eli laughing. Can't understand how it happened da da da. Agreed refund would take and extra week or so.
10-10 Wife called customer service was disconnected. Wife called customer service back was referred to accounting. Acconting stated bed had not been returned yet and then disconnected. I called customer service, Mirtha refused to give me her extension or transfer me to ELi or a supervisor at the end I was yelling. Redialed Jim at 89678 quite willingly transfered me to Eli. Eli quite willingly trnasfered me to supervbisor Mira ext 7188. Mira put me on hold and when she came back stated she could'nt get anuone inaccounting and wolud call me back by 5:30. I gave her my home and cell numbers. No call as of 11 Oct 4PM
Lessons learned:
1. Check this site prior to purchase despite well known names being used in advertising campaign.
2. Know the complete refund story befor purchasse.
3. Keep complete notes on each and every contact with the company.
Select Comfort has $3,500+ dollars of my money with which I planned to buy a new bed with. I really need a new bed.
Bonnie of Chesterfield VA (10/03/08)
Bed was delivered and set up, slept on it 2 nights, bed went flat both nights. Called customer service determined it was a leak. They had to order parts that would take 2 to 3 days to receive then need to make an appointment day/time for them to fix bed, in the mean time we had no bed to sleep on. This was a Friday, when I stated to 2 to 3 days I meant business days. So the parts would not even be in until Weds. of the following week.
We also had mold on the chambers after only 2 nights. We told them we wanted our money back. They gave us the money for the bed only not the delivery fee. However they waived the return shipping fee, but it would not be until Mon or Tues. of the following week before they could pick the bed up. After that it would take 2 weeks to have our money returned. We paid by check, our check cleared the bank a week before we ever got the bed. So they are using our funds for a solid month before we are ever reimbursed. This very day is 10/3/08 we bought the bed on 9/20/08. So it will be most likely 10/20/08 before we ever see a dime. With state of our economy as such, how upset and fed up do you think we are for paying through the nose for an inferior product, not just bad service but no service what so ever. I will tell every one I know about this, and any one I happen to come in contact with that would be in the market for a bed.
We had no bed to sleep in. Either the floor or a hotel.
Roger of Victorville CA (10/01/08)
I purchased a Select Comfort bed, Model QS50BC, 3000, Queen Set Dual Plush, SN Wired. I was going to order a 4000 queen and the sales person suggested I purchase the 3000 and a mattress pad for $255.99 which would save me money and with the pad make the 3000 equivalant to a 4000. I had the 30 day trial period with a guarantee I could get my money back if I didn't like the mattress. As it turned out, the actual mattress was only about 20 wide on each side with a one inch foam divider pad and 5 inch foam pad around the mattress. The bed was not comfortable and too small. Upon my request for refund I was charged $89.97 for return shipping and was told I couldn't return the $255.99 mattress pad. My complaint, the free trial cost my $415.79 for the pad, tax, $49.99 original shipping cost and $89.97 return shipping. So, for $419.79 I got to experience over a month of uncomfortable sleep. Also, the bed was received back on 5 Sep 2008. It is now 1 October and after two phone calls I am still waiting for my refund.
Jeff of Fox Lake IL (10/01/08)
I purchased a select comfort mattress set in july, 2007. I'm not a person that complains much at all about products I purchase, but I simply can't help it this time. I went back to the retail store to complain that the mattress was sagging, edge was breaking down, and air bags were not staying firm. They told me that I have to call customer service. Why is it that they can't perform customer service in their stores? Its as if the stores only are there to sell these horrible beds, not to take care of customers who purchase them. They brushed me off and told me to call some 800 number, which I did. The company sent a new pump, new edge foams (which are incredibly cheap!!!!!!!!). As I was putting in these new edge pieces, I noticed lots of mold on top of the air bags, black spots. I immediately took the entire mattress and threw it in my garage. I was horrified at the presence of mold, and refuse to sleep on sucha poorly engineered, cheap piece of garbage. I have sent numerous requests, in writing, for a refund, even a partial refund, of this product, and have received absolutely no response. I feel that this select comfort company is run by some of the most unethical people on earth. They could care less that their products are prone to mold issues, premature breakdown, ect. I didn't pay as much as some of you have, so I've decided to throw out this junk bed, and tell anyone who asks about my horrible experience with this company. I recently went shopping for mattresses at retail stores near my home, and spoke with some knowledgeable mattress salesman regarding these beds. The majority of them have heard similar complaints, and one of them went into detail regarding the cheap nature of these products. About 2 weeks ago, I ended up falling in love with a temperpedic mattress, and had it delivered last week. Believe me everyone, this is such a better product, no sickening motors, no cords, pumps, airbags, nothing. Just a regular mattress. And, even though my wife and I like different firmness beds, we are both sleeping better now. I feel horrible for anyone who buys a select comfort bed!!
Heidi of Norfolk VA (09/23/08)
In July, the pump for my Sleep Number Bed (model 7000), just two years old, began to fail. Sometimes it would show readings on the controls, sometimes not. When there were no readings, I could not adjust the bed. Mid-July, I went to a Select Comfort retails store and explained my problem. I was instructed to contact Customer Service online. I contacted the Customer Service Department on July 25 by email message. As part of that process, I also updated my customer contact information by submitting a new address. I received acknowledgment of the new customer information in four separate emails on July 25.
I did not receive acknowledgment of my problem by email until July 28, and was told, You can expect the replacement pump to arrive via UPS within 7 to 10 business days. I did not. After contacting them several times by email, I received the pre-paid mailing labels to use for mailing the malfunctioning pump back. I did not receive a new pump.
After contacting them again, I was told, September 8, 2008, Thank you for contacting Select Comfort. I do apologize that you have yet to receive the comfort control system. I was looking into your file, I show that UPS has sent the pump back due to an address issue. Could you please confirm the address that you would like the new pump to be sent to. I apologize once again for the delay in receiving the pump.
I sent a return email confirming my address. As of this date, I have not received a new pump. Back pain and poor sleep.
Tom of Thornton CO (09/23/08)
In less than a year the foam broke down on the sides of the bed. Much to my amazement, it was not covered by warranty. This was after I went to the store and the salesman assured me that it was covered. While the cost was only $41.70, it is still wrong it lasted less than a year!
Gloria of Saint Augustine FL (09/22/08)
Split King unsafe- We bought a dual adjustable. Our floors are Tile and the bed wheels will not stay locked. Whenever you bump them or if you just hit up against the side they unlock and the bed slides across the room. We have tried using caster suction cups, Rug stabilizers and even had chocks made for the bed. Nothing seems to keep the bed in one place no matter what you do. I have fallen off the bed or missed the bed completely because the wheels unlock and bed goes across the room. The locks on the wheels are flimsy and not large enough to hold the lock in place. I am told this will continue to happen as long as we have tile. UNACCEPTABLE!
I even asked if they had standard bed legs that could be inserted into the where the wheels are and they said they only had what looked like a large bolt with a flat end. (This will scratch the floor if it falls off the caster cup. Again Unacceptable. If I had known this I would never have bought a sleep number bed. I still can't get the bed adjusted for me and have not really had a good nights sleep in forever. I HATE THIS BED! I would never recommend this bed to anyone least of all an Elderly person who could break a hip with this UNSAFE BED.
By falling onto floor after bed moved I received a dislocated disc and a bruised tailbone. I have also scraped my arm and leg trying to catch myself before I hit the floor.
Jill of Merrimack NH (09/22/08)
I had practically ever component replaced within the last 3 years. I bought it almost 3 years ago and the pump went within 2 weeks of setting up the bed. then the remote went. Then now after 2 years and the warranty expiration I had a leak in the quadrant so I have to pay 50 for replacement.
I am so disappointed in the workmanship with the beds they are putting out these days that I nor will I ever recommend another bed from them again. I had a bed for 10 years I bought from them and it is fine. I feel like I have a lemon and they will not replace it and refund it.
Roy of Jacksonville FL (09/22/08)
In April 2008 I purchased a Select Comfort 3000 bed and I have yet to be comfortable in it. I have tried all settings and I wake up with a bad backache. It takes me a longer time to fall asleep in this bed. Take my advice and buy a regular bed. Don't invest in this product. I want my money back so I can buy a good bed. Sleep is very important.
Kari of Plymouth MN (09/17/08)
I purchased the Select Comfort 5000 about 6 years ago. Some dissatisfaction with it losing air but not to the degree of other posters. I happened to run across my Owner's Manual and read the section on caring for the bed. Follow the advice and unzipped the top, rolled down the foam padding and, like so many others here, found the black mold. I called Select Comfort and they couldn't have been nicer. They pulled up my information based on telephone number and knew when I bought it and what I bought. When I said the problem, I was immediately transferred. The gentleman couldn't have been nicer and is sending all new and upgraded pieces for free.
I was a bit puzzled though that he sounded as though he was reading from a script when I stated the problem. Also surprised it was so easy. Did an online search for this after the call and found the mold is a common problem. Although Select Comfort was very helpful and friendly, I am left with a bad taste in my mouth that they didn't contact the consumers. They knew my information - including when and what I bought - and knew this was a problem ... so why not send out advisory warnings to owners to check for this? Considering the seriousness of sleeping on mold for many individuals, I struggle to find any justification - beyond Select Comfort's wallet - that they would allow a serious issue as this to go on.
T of Winston-Salem NC (09/15/08)
We were planning on purchasing a select comfort sleep number bed, but not now after reading all these posts. I am a customer service finatic and it sounds like I need to steer clear of Select Comfort. Thank you all, feel good that you have all contributed. Your sounding off should make you feel a little better.
David of Acworth GA (09/14/08)
Around 2003 we purchased a Sleep Number bed. All was well until about 4 months ago when the pump went out on us. We contacted the company and they sent out a replacement pump that was dead on arrival. Called them again was told that that was highly unusual but they would again send another pump out. Worked initially, pumped up half the bed then it stopped working. Had an electrician check to ensure it wasn't a wiring problem at the house and it came up clean.
Again called them and they wanted to send me yet another pump. I requested that they just take the pumps back credit me so I could move on to purchase a bed elsewhere. Was told All sales are final. I informed her that I did not consider the transaction complete because I have not received what I paid for. After a few moments of her going back and forth between her manager and I. I was informed that they could send me a band new unit. Found out the first two were refurbished.
Long story short I've been without a bed for far too long. There has to be something more the company can do that just continue to send me other pumps that don't work.
Dorothy of Naples, Florida 34114 FL (09/02/08)
My husband and I purchased the 5000 Queen Sleep Number bed and it was installed April 28, 2008. I called the customer service mid-June 2008 to complain about the bed not being comfortable. I was told that I just needed to find the right sleep number. It didn't matter that I had tried them all at this point. The representatives recommended that you try a particular number for at least 5 nights in row before trying another number. Some numbers I tried for just a night but I was tried my best to give it a fair chance. The 30 day trial isn't really long enough to fine tune if you are struggling.
I asked about returning the bed but was told that my 30 days was up. What kind of customer satisfaction and service is that? Kmart has a better return policy that this company!
The following week I left for two months leaving my husband at home. The night I returned I sat in our bed and noticed that I felt like I was sinking in the middle. I filled up the chamber and lowered it back to my number. Then when my husband came to bed I again complained of this sinking feeling. Upon inspection we discovered that the frame had buckled causing the bed to sink. What a piece of junk. I knew I didn't like this bed and now the frame has buckled!
I called the customer service to complain and the only response I got was Oh we're so sorry. I'll send out another frame. No, I said, I want you to take this bed back and give me my money back. Their response was I'm sorry but your 30 day trial period is up. We can send you a new frame. I spent $2000 on this new revolutionized bed and that was my customer satisfaction response. End of conversation. What other choices do I have? None! Anyone want to buy a bed? I have one for sale.
Helen of Antelope CA (08/27/08)
In Aug. of 2006 we purchased a #9000 Queen Mattress, Dual, Ptop. Twice in the past 2 yrs. we have had motor problems and the bed won't raise and lower. The first time it was under warranty, it isn't now. The company replacing the motor is going to send one but at our expense we have to have a technician put it on, plus we have to have the bed out of the frame which is about impossible for my husband. Since I had a broken neck a few years ago I am not able to lift.
Are these beds not built to go more than 2 years? The remote is used very little so there shouldn't be the trouble we have had and since we have, Select Comfort should be responsible for taking care of the problem. I will tell as many as I can that spending $6000.00 is way too much for a bed that has so many problems.
We can not use the massage and when the motor gets here in a week or so, we will have to hire someone to lift the bed out of the bed frame and install the motor. This is an expense that on Social Security we shouldn't have to do.
James of Washington DC (08/22/08)
My wife and I attempted to purchase a Sleep Number 3000 bed within the past year. We opted to make payments until the bed was paid for before taking delivery. After making the final payment (we thought) on 7/6/08, we were told to contact Cust. Svc. in a couple of days to arrange shipment & delivery. After numerous calls to customer service and the store, we were told that the full amount was not paid. After more calls to customer service, supplying them with check numbers, dates, and amounts; they still insisted that the account was not paid.
After further searching on their part, they discovered that one of the payments had not been received. Upon learning this, we found the image of the check in question in our banking statements. I faxed the page the check appeared on to a gentleman in customer service, who turned it over to accounting. The accounting rep. claimed that the image was unreadable, and that they needed a copy of the actual check from my bank. I refused to do any more footwork for them and cancelled my order. I also was informed that the check in question would not be refunded back to me. This lack of attentiveness toward customers is inexcusable.
I had lower back surgery in Nov. 2003 and had been looking for a bed to ease the pressure on my back. We finally was able to purchase one of these beds, but, with all of the hassle and lack of concern shown by the people we've spoken with, good riddance. I refuse to accept the forfeiture of our payment. The check was cashed and the image on the banking statment confirmed that.
Michele of Sarasota FL (08/17/08)
I just want to let people know that I have nothing but good things to say about Select Comfort beds. I have been sleeping in my select comfort bed for 12 years. I have not had a single problem. I had bought 4 different beds from 1993-1996, and my back hurt on every one I bought.
After 3 years of sleeping on couches, I bought the select comfort, and have not had a backache since. AND I was 34 years old at the time, very healthy and a tri athlete who weighs 115 pounds so there were no other reasons why I had backaches, except that I could not find the right mattress.
Pam of Scott City KS (08/16/08)
we purchased our bed in 1996 from select comfort. the year of 2000 i started having breathing problems, i'd go to bed at night and had a hard tome breathing. i'd till my husband there's some thing in our room making me sick. so in 2004 we re did walls in basement & bed room, that still didin't help, so in 2005 we replaced the carpet in our bedroom and still didn't help.
It seem like i was in hospital or clinic about every 3 months with chest pain & brathing problems. Many nights i didn't sleep cause of breathing problems. The doctor told me to quite smoking, so i did for 3 months and that didn't make any different, i knew that wasn't the problem. Christmas of 2005 i was really having a hard tome breathing & i couldn't hardly walk up the stair with out stopping half way to get more air. january of 2006 i told my husband that something was growing in my throat. the doctor had me on all kinds of medicine & nothing was helping.
august of 2006 we decided to get a different bed & maybe i'd sleep better. we wre taking the bed apart to wash the pilow top, & what did we find, a bed full of mold, the 1 1/2 foam & the air chamber was full of mold. i just set down and cried for all the money & discomfort i've cost us. who would of thought it was your bed making me sick.
the bed has caused so many problems, breathing, memory loss, dizziness, like i had the flu all the time. my husband psa test was very high & now six months later is psa is below 5, it been almost 2 yrs later and i'am doing a lot better with my breathing
Linda of Cumming GA (08/16/08)
We purchased our 7000 systemn in August of 2005, the pillow top of the mattress has threads coming unsewn. I do not feel that this in normal wear & tear, I do feel that it is a manufacutures defect and customers should not have to pay for a manufactures error. I did call the store where I purchased my mattress and the representative there gave me a phone number for escalated issues.
Once I called this number I still had to pay my percentage & tax, according to the warranty; however, Select Comfort did pay the shipping charges to & from. Yes, I do have to return the matteress within 30 days, so Select Comfort could make sure this defect did not happen in the future. I do not feel that the consumer should be responsilbe for a manufacturers defect.
At this time in our economy any extra monies going out of pocket for an issue such as this does present a hardship. WHAT HAPPEN TO CUSTOMER SATISFACTION?
Bob of Grand Rapids MI (08/14/08)
Both air chambers leak...5-8 times in the night I wake up and have to pump them up again...every night..by morning one side is flat as a pancake..
Loss of quality sleep, being very uncomfortable..
Donald of West Orange NJ (08/10/08)
We called Select Comfort and explained that the bed is just not holding up the way a big money bed should. We spoke to Meagan at the Short Hills NJ store, and she stated the 20 year warranty covers everything - the entire bed - just call customer service. We did just that, spoke to Anthony in customer circus and he told us, they'd be more than happy to fix our problem, for $715.00 (starting). And then of course, the number kept climbing.
I called back the store and spoke to Meagan about the warranty - she stated Well, the warrantyis just ONE OF THOSE THINGS WE USE AS A SALESPERSON PROFESSIONAL. End result - They don't want to do a thing for you. Don't buy one of these. Buy a regular mattress and box spring, and if you do buy Select Comfort It's at your own risk.
A warranty is a warranty. They should make good on it.
Ann of Greenwood IN (07/30/08)
Our Select Comfort was purchase at the end of January 2008. I am the only one sleeping in the bed. I have noticed in the past few months that there is an indentation on the surface of the mattress where I sleep. It looks horrible when the bed is made. My previous mattress lasted me 25 years and NEVER, NEVER had an indentation. I am very unhappy and I want to return the bed.
[Their] customer service lady told me to take a vacuum with a hose and blow on it to fluff it up. For $2300 and less than a year old, I should never have to do any type of maintenance. She told me I would not be able to return the mattress. I can't imagine how the mattress will look a year from now. I need a response from someone at Select Comfort who has some authority.
Donald of Fairfield Bay AR (07/25/08)
After sending the first message about the bed, I noticed that the pump didnt seem to be working properly. On Thursday evening, it failed to inflate my half of the bed. On Friday morning, the other half wouldnt inflate. I called the company and quickly put to rest their song and dance about returns, replacements and warranty.
After telling them I wouldnt pay for sending the bed and equipment back, they became obstinate. That lasted until I told them I would contact an attorney and go from there. At that point, the supervisor said they would pick it up for no charge and waved all charges for the initial setup. I was quite willing to take these people to court but now it isnt necessary.
Jacque of Corona CA (07/19/08)
I just wanted to write about my good experience with Select Comfort. After reading the comments of others I unzipped our pillow top to check for mold. We bought our bed in 2002 and have loved it. We have not had any problems. I did find 4 or 5 little black spots of mold on the underside of the foam between the matress and the air bags.
I called customer service and they couldn't have been nicer. She told me they would send out not only new foam but side and bottom rails, new matress for both sides and a new pillow top at no charge. FREE. She explained that since 2005 they treat the foam and pillow top to keep it from getting the mold. Our older model did not have this treatment. I was also told if I had any other problems to just call. I am not sure why others have had so much trouble with them?
Christa of Centerville UT (07/10/08)
The sleep number mattress does not deliver on their promise of a better night's sleep. I actually get worse sleep with this bed. If my husband has a lower number on his side and gets up in the morning, I will roll over to his side. You have to have both people in the bed at the same time to pump it up or take the air out because as soon as one gets in, it ruins the other person's side. It looks lumpy when the bed is made,. When you want it softer, you will be laying on the base of the bed. You cannot sleep in different positions (ie stomach, it will fold you in half). I absolutely ache after sleeping on this bed. Customer Service keeps sending foam parts out... nothing helps. It is just an awful bed.
I lost out on $900, and cannot buy another mattress now. My bones ache. My back aches and my legs ache. I think I might need to go to a chiropractor now, which is a waste of my money.
Arthur of Miami Beach FL (07/09/08)
Beware of the 30 day in home trial. Even though it is spelled out in the small print that the set up cost (160) and the retrieval (190) are non refundable charges, they make it deliberately difficult to have the product returned.
It was clear from the start that I did not like the product, there have been 6 phone conversations with various departments and the bed is still not picked up after 30 days. That means I DON'T SLEEP WELL UNTIL THEY COME TO GET IT AND THEY HAVE MY MONEY TO WORK WITH UNTIL THEY RECEEIVE THE PRODUCT BACK AND DECIDE TO REFUND. Luckily I did not take them up on the free removal of the old mattress otherwise I would be left with nothing.
Gerard of Colorado Springs CO (07/09/08)
Approximately 2 years ago I purchased a Select Comfort 7000. At the time I was researching a bed that would help with both my Multiple Sclerosis and trouble sleeping at night. The sales person promised me that I would not get a better night sleep than on this bed. He also told me that more people with Multiple Sclerosis purchase this bed than any other brand.
In the 2 years that I have had the bed, none of these claims have proven to be correct. I now suffer the following I wake up in pain each day, which has caused me to start taking a medication called Lyrica. My ability to fall asleep and stay asleep has decreased since the use of the bed which has caused me to take a sleep medication. I have developed allergies since the use of the bed, which has caused me to take one allergy pill and two nasal sprays. I sleep on my stomach, so I now experience numbness in my hands and arm, which wakes me up several times during the night.
Each of the medications I have had to add is now running me $120.00 additional each month. I also have a loss of productivity at work from not sleeping correctly. If that were not bad enough, the sides of the bed have bowed outward and I have been unable to fix the issue. When I speak to the store, I am told to open the mattress and adjust the foam. This does not resolve the issue at all.
I have tried each number on the select comfort bed and there is not one number that works or helps me sleep. There is also one thing that was not mentioned when we purchased the bed. I and my wife like to cuddle and we were never told of the hard foam that separates the middle of the bed. We have not been able to cuddle in 2 years.
Sharon of Jupiter FL (07/07/08)
The air chamber leaks so you wake up in extreme pain with your spine hanging with no support. The compny takes your warrenty back to when you first purchased the bed not thev last time you bought a pump.
Extreme pain and I am having to pay back 4 years on a warranty when I have only had the pump 2 years
Carol of Grants Pass OR (07/04/08)
I have had my select comfort bed for about 5 years now & have never liked it from day one.(Queen Size dual control) You cannot Select your personal sleep number as they say on the commercials because if you do & your side does not match the other side you will be sleeping on a slope all night. Also there is a divider in the middle of the mattress so forget about cuddling with your other half.
If anyone starts a class action suit against these people for there crappy bed I'll be the first to sign up!! I paid way too much money for this bed just to give it away so I'm forced to live with it, but I do tell anyone who will listen!
Tim of Upper Sandusky OH (07/02/08)
Love the bed - dissatisfied with the ethics of the company. After spending $2,800 for a new bed I was expecting a replacement pump to be NEW not refurbished. The refurbished pump had smudges on it sounds louder than the original and the remote had smudges on it as well. I could understand if I had the bed for many months and received a refurbished pump but I feel that I have been duped.
Within the first 30 days I called and informed the associate I was having troubles with the chamber remaining filled. I was told to do all kinds of trouble shooting which carried me out of the 30 day trial period. Had I known then that I would have been receiving refurbished parts I would have sent back the entire bed and gotten the refund. After hearing so many positive things from a few friends which have the bed I'm completely shocked. All I asked was for the defective pump that was sent to me to be replaced with a new pump.
Hilary of Coarsegold CA (07/01/08)
I have had my King Size dual-chambered Select Comfort since 2003. I have noticed some mold when I opened the mattress pad to air it out a couple of years ago and put some baking soda on it. I just opened again and felt disappointed so I googled the issue and found this site as well as Select Comfort site Mattress Pad and remedy by calling.
As soon as I called and told them of the problem and asked how I could remedy the issue, they proceeded without question to send me new air chambers, center foam and even asked about the pillow top cover (which I said was fine). I have always loved the Select comfort and was very pleased with their resolving my issue. This also resolved the issue of the center that sinks in due to the wear on the center foam) which I didn't even bother explaining.
3-5 business days I will receive new parts at no charge! Great customer service!
Jed of North Platte NE (06/30/08)
In 2005 I decided to purchase a select comfort model 5000 bed. I had tried a different brand of bed, only to be disappointed. It was not an air bed however. Regardless, I was unsatisfied and began to look at other beds. I got a flier in the mail for select comfort model beds that were refurbished. I believe the price was around $1200 and that was with the foundation.
I purchased the bed, and found it to be very comfortable. Me and my fiance had nothing but good nights rest on it. I have now owned it for about 3 years, am on my third air pump. I got my 2nd one last year, and just received shipment of the 3rd one the other day.
My side of the bed keeps deflating and I too am experiencing the famous dip in the middle. My fiance keeps asking me why I'm always sleeping up all over here and in her face. I now know why! The dip causes me to roll over into the middle of the bed. I find myself there almost every single morning now, and have for about the past year.
Looking back at my experience with the bed, I do not think I would spend the money for another. The displays on the pumps keep going out, the bed deflates.. and it's not just losing pressure from temperature or barometric pressure. It's losing air. If temp or pressure caused it to deflate, then both sides would be affected the same way, much like balloons deflate similarly when you take them into cold weather.
Every morning I wake up sunk into my bed, and my lower back hurting. My arms tend to fall asleep a lot too while sleeping on this bed. I have not checked my bed for mold, as I just learned about this problem shortly before writing this review. I am going to go check for that. I had neck surgery shortly before purchasing this bed. I thought the onslaught of sinus problems were due to side effects from the surgery. Maybe they are coming from mold? I will not be surprised to find mold growing, having read what I've read today about these beds. If you're going to spend this much money on a bed, get something that is not at risk of losing air, or caving in!
Mike of Broken Arrow PA (06/22/08)
I purchased a queen sized select comfort bed on 5/30/2004 and was told it was covered by a full 20 year replacement warranty. For the 1st 2 years I got considerable relief from backpain and a restful nights sleep, but shortly after that the center of the bed begin to get a noticeable depression in the center, the foam pad quickly began to wear and sink in the middle- which is not covered uner the warranty and the pillow top also did the same and is not covered under the warranty. I went to the local retail store in Tulsa and was told that neither could be replaced, as the condition of the foam pad and the pillowtop worsened, I phoned Select Comfort's customer service center on 6/22/08. This time I was told I could purchase the foam pad for $27.00, HOWEVER,I was told the replacement pillow top would COST $600.00, they made no offer to cover part of the cost and showed no sympathy whatsoever for the quick failure and wear. So beware, they use the BAIT AND SWITCH tactics and READ THE FINE PRINT, VERY LITTLE IS COVERED BY THE 20 YEAR WARRANTY THEY TOUT.
My lower back pain has returned after sleeping on the bed overnight and I now have considerable trouble falling asleep on this bed and have to occasionally rely on prescription sleep medications to be able to sleep on this bed
Andrew of Sacramento CA (06/22/08)
About a year ago we bought a Select Comfort Sleep Number bed. We were excited. The best sleep my wife felt she'd ever had was on our camp air mattress, oddly enough. Most people can't stand the things
So, when it came time to replace the bed, we tried a Select Comfort Sleep Number bed. She loved it. I was fine with it, though I wouldn't call it love. It worked fine.
That was until last night. My wife woke up at about 3:20 AM with lower back pain and feeling like she was sleeping on the floor. She checked her sleep number and it was at a 5. She put it back up to normal, a 45. It took longer than usual to pump up, but did it. 20 minutes later, it was back to a 5.
So, I was up at about 3:30 and gave her my side of the bed. I headed out to the couch and didn't end up sleeping.
Thinking of getting a glorified air mattress? Don't do it. Get a high quality standard mattress for significantly less than the Sleep Number trash.
My wife is suffering low back pain, I have sleep deprivation in the middle of a two week busy stint at work.
Amber of Durham NC (06/19/08)
My husband bought us a select comfort bed as a wedding present, and it was fine for about three months. Then the bed started to cave towards the middle. Whenever I would cuddle up next to my new husband, I felt like I was sleeping in a ditch. It was awful. We took the bed apart (which is a pain), inspected everything, then put it back together. It did not help. We tried inflating it all the way. It still did not help. We called select comfort customer service and they sent us a new pad to put down the middle of the bed. The pad was huge. We followed the directions on the sheet that it came with and put it in the center of the bed.
Now instead of a ditch we had a hill. We took the bed apart (again), and cut the pad down to fit the height of the bed better. We put everything back together. The bed still feels like it has a hill in the middle of it. So we either have to sleep in a ditch or on a hill. My husband is able to sleep fine because he sleeps on the left side of the bed. I, however, sleep in the middle and have suffered back problems ever since we have been having problems with this bed. I have never experienced back problems before now. I am 23 years old. Buying this select comfort bed was the worst decision we ever made, and I intend to tell everyone I know not to buy this bed!
Charleen of Hinesburg VT (06/09/08)
We bought a King bed dual wired controls about 4 years ao. It took awhile to decide that the bed isn't all its cracked up to be, but we've stuck with it after all that money we spent on it. After 2 years the pump died, and I contacted Customer Service. Seems we just made it under the wire as far as warranty was concerned; they sent us another pump, which wasn't new, but reconditioned. It never worked they way you would want, and when I called about it, I was talked down to, as if I didn't know how to work the bed.
Now, a year and a half later, the second pump died. But, oh, we are out of warranty, and in order to get a new reconditioned pump, we had to come up with 28% of the cost, or $149.14 (includes S&H). I told Debbie we wanted a new pump, not a reconditioned one, and I was told that they only provide reconditioned pumps, not new ones, and it would be here in 7 to 10 days. I'm not old at 60, but my bones and a rock hard bed just don't mix. If you are looking to buy one of these Select Comfort beds, my advice is to find something better that is going to last longer than a few years. The mattress doesn't provide as much comfort as you would think, and its components are of poor quality.
Pat of Landisville NJ (06/08/08)
My husband and I purchased an air bed 5 years ago. My husband had 2 back surgeries and we thought this would help him sleep better. Within the first 2 months we had problems with the pump. Select Comfort has sent us 3 pumps so far. His side constantly lets out air, within in minutes his side drops about 20 and continues to drop if we dont bump it up every 10 minutes. (we have timed it, I am being nice when I say 10 minutes). Not to mention the migraines I have had for the last 3 months, only to find mold on the air chambers and the underneath part of the pillow top.
I have been very, very nice everytime I call Select Comfort but apparently being nice get you nowhere! I am wondering if the BBB, our local new complaint center or a lawyer can help us. We spent a lot of money for this bed and for what to have headaches, backaches and sleepless nights!
We can't afford another mattress at this time, and our health is suffering. I wake up sore all over with headaches. My husband wakes up EVERY hour. He is no longer able to work and I am late for work feeling exhausted all day. I am not sure how much longer we can do this. I would not recommend this bed to anyone.
Rose of Pittsburg KS (06/04/08)
After seeing a report on the news about mold in SC beds. We looked at ours and we also had mold growing. However, we contacted SC and they were very agreeable to replace what ever we wanted. They sent us new air chambers and new foam, but would have sent more if we had wanted them too. Within my family and friends, we have purchased 8 beds and SC took care of all of them. We all love the way they sleep and have no other problems. We are thankful SC was able to replace the problem areas.
George of Lookout Heights KY (06/04/08)
First of all, the plastic base platform is a piece of junk- regular bed planks will not prevent the interlocking plastic cross bracing from pulling through the locking groove. I had to add extra wooden bed planks and a piece of plywood to keep the plastic base from falling apart. This bed was purchased on 3/17/2002- within the past few months it feels like I'm falling out of bed and the foam side is bulging. Upon examination, the bed cover is torn where the quilted material meets the thin material of the bottom piece.
After taking the bed apart, I found black mold growing on the black foam piece that goes over the air bags and some growing on the air bags. I just found these problems, and looked on line to see if anyone else has had these problems. I think this is a serious problem and could warrant a potential recall of this product with a very dangerous situation of mold growth in the foam.
I have had sinus problems,headaches, and a chronic cough that begins when I go to bed. My wife has had similar symptoms and memory problems. Select Comfort has offered to replace the entire mattress at no cost.
Richard of Centralia IL (06/03/08)
Bought the basic select comfort queen size bed with dual air controls 15 years ago, right after getting married. It worked very well for 10 years. Wife keeps her side soft. I keep my side as hard as a board (or as hard as the pump will let me). About 5 years ago, one air bladder started leaking. Also, the pump started to not work on one side so well. My side would not get as hard as it used to. The wife's side would not pump up past medium stiffness. I guess we got our money's worth. But, we're at the fork in the road to buy another one or try a different brand of air bed. I have never liked the fact the pump sounds like a vacuum cleaner. Another brand's pump is much quieter and works like a fish pump.
I did try to work with Select Comfort on the phone a couple of times a few years ago to see what could be done about the apparent leaks. Customer service was of little help and wanted to sell me a new pump. I told her I didn't want another pump that would start leaking after 8 or 10 years. I told the lady that if something hadn't started leaking air in the bed, then I would not have to run the pump every night. I have neck trouble and I do love the air bed concept and how it works in the real world for me. I also use a great memory foam neck pillow (those are not all created equal either). I feel I got my money's worth, but I think I might try a different brand this time.
Mariea of Washington, D.c. DC (06/02/08)
The 7000 model mattress and support foundation that I ordered a bit over a year ago is a miserable product. Starting about 5 months after I received it I started spending many sleepless nights because the bed, which I set on 90 (fairly firm) on both sides of the dual control, has developed a trench, or deep V in the middle. This causes me to roll toward the center. (Luckily) I sleep alone and so do not roll into anyone, but I am also a side sleeper, so my hips and legs are going in one direction and my arms and head are headed downhill.
To add insult to (back) injury, one side -- the side on which I usually sleep -- of the mattress loses air every day; it goes down from 90 to 25 in the course of a day. This is the the worst $2800 investment that I've ever made! I thought I'd google the Sleep Number bed to find the contact information, and came across scores of complaints from fellow purchasers who have the same problem. Although I will still call to complain, now I am very discouraged that the company can or will fix this problem.
I am having back and knee problems that I never had before my purchase and use of the mattress. I do not sleep well because I am fighting my way out of the bed's valley all night, and am exhausted throughout the day from the lack of sleep.
Donna of Cullman AL (05/29/08)
In January 2006, I received a very large colorful fold out sales advertisement - promotion from Select Comfort Factory Outlet in the mail. It depicted all the usual advertised Select Comfort statements about the bed products they offer and various other reasons why one should purchase from them. Interestingly, reason #12 states Your satisfaction is important to us! along with ... you'll get top-level customer service and support as long as you own your bed.
Being mindful and not believing everything you read or hear, my husband and I visited a local Select Comfort store, lengthy inquiring about the beds. Thereafter I telephoned Select Comfort several times for further lengthy inquires. After much thought, we made the decision, based on all the information gathered, to purchase a Refurbished Sleep #5000, Queen Pillowtop with the foundation kit. It appeared a worthy major household investment based on all we learned. We relied on all representations from Select Comfort, saving about $600.00 supposedly, with all the same warranties.
The bed was ordered early February '06 and arrived after several telephone calls later. To our unknown demise! After assembling, we found the pump was DEAD. Two weeks later on an uncomfortable brutal bed couch, we try the new bed. It has been the most miserable 2 years of sleepless nights ever to this day!
Although always demanding a refund from the get go, and stating how much I hate this bed, Select Comfort reps have been nothing but uncooperative, rude and down right nasty. They informed me that they use complaints in their training sessions. It is also well worth mentioning that they record all phone calls, pull you up on their computer screens, have all the info on you at their fingertips, record their name and ID, put in their own personal notes about your emotional character as they see it, as well as a partial outline of your complaint and have a readily available handy reference lookup book of what to do when you complain.
Given all this, yesterday I had to order a 4th pump. The last one was February '08. We too experience the falling in the middle and poor foundation structure. I just learned about the possibility of mold! I'll be checking immediately! Maybe why we are always sick! Who'd thought it a reason from your own bed?
Respiratory problems, possibly associated with unknown mold contained in bedding. Problems with posture and misaligned bone structure. Undue pain and pressure point suffering. Lack of sleep!
Marilyn of Turtle Creek PA (05/21/08)
I spent $6,200 for a bed that I can not sleep in. We have the king split. Little did I know that I would never cuddle with my husband again because of the 8 inches of hard foam that lines both mattresses. Also not to mention the gully in the middle. We have tried everything and now just have to shove pillows in the middle so we dont fall into the middle. I know I wil be having to buy a new bed soon but it is hard to know you made a 6,200 mistake- customer service is not a help- forget it, your not getting your money back. I wish I had read this site first- dont buy this bed, its awful.
$6,200 down the drain. Numbness of fingers to elbow upon awaking due to that hard foam
Jill of Winchester CA (05/21/08)
After seeing on the news about Select Comfort beds having a MOLD issue, My husband and I decide to check ours out. Sure enough the foam and the grey lining is black. Several yeras ago, my husband started developing some kind of sickness, and since then we have been going from doctor to doctor and test after test to find what is wrong. Finally I may have something of interest for the Doctors to check.
We also have a dog that sleeps on the bed and she has been going to the Vet for lung issues.I have been having alot of sinus issues, headaches, memory problems and respitory problems also... Maybe we found our causes. I am SO dissapointed that Select Comfort took no action in notifing it's customers and alerting them to the potenial mold problem.
At this point I have no choice but to take pictures of the bed and get it out my home as soon as possible. I am still undecided on what action I will take against Select Comfort, BUT, they have a HUGE responsability to us and every other Select Comfort bed owner out there.
Bill of Livonia, MI (05/19/08)
Spent about $4,000 for a NEW king size, dual control, pillow top bed from Select Comfort. One side leaked. They replaced it all right, with someone elses bed.
The replacement had ink stamped right on the mattress, REFURBISHED. I was appauled.
I contacted Customer Service. Response: We reserve the right to substitute products or components of equal or better value. I bought a NEW MATTRESS and it leaked. I expect an ethical business to replace it with a NEW MATTRESS.
Kevin of North Hollywood CA (05/12/08)
Approx. two months after receiving the bed, the mattress started to slide over and overhang the rest of the bed. After returning to the store 2 or 3 times and being told each time that I have to call customer service, they shipped me out 2 new mattress covers. Since They were the ones to put the bed together, I asked that they come out to fix it. I was refused.
Went back to Store and againg was told that they couldn't do anything for me. So I called their delivery department and they finally agreed to come out. The installers that came out said that the bed was originally put together wrong, They installed the parts and the bed was ok.
Now approx a month or so later the mattress is doing it again. Customer service is sending me out another cover BUT wants $149 to come out and install it. They do not care that the bed was put togther wrong and will not honor their mistake.
I paid $6000 for a bed that was guaranteed yet they put it together wrong and want me to pay.
David of Los Angeles CA (05/10/08)
This company is using bait and switch tactics regarding warranty terms and conditions. It is sold as a fully covered ten year warranty in the showroom, and when you call the company for service, they tell you the warranty is pro-rated. They will not work with you and do not care if you spent thousands of dollars with them. The idea is close the sale, and screw them down the line. The possibility of a class action suit should be entertained.
Leann of Phelan CA (05/07/08)
I just want to say ANYONE thinking of buying a Select Comfort bed should think twice.We bought a bed from them the middle class grade. And paid too much $2200. For nothing. That is the most UNCOFORTABLE bed we have ever slept on. There TV sales add is far from the true. We bought are bed from them because my husband has a bad back. And he can not get comfortable in that bed for anything. He is like sleeping with a frying fish. Flipping all night more now than he ever has in our 12 years of marriage. I on the other hand have no back problems. But I wake up each morning with lower back aches. And it is very frustrating. I get up early just to get out of that annoying bed. Not because I am rest. It is so ridiculous. This bed is just like a padded camping mattress. And just like you can adjust the air in the is the same as a Select Comfort bed.
They just make it look all nice with the bed like padding. My husband likes a firm mattress. His side of the mattress is like a tight padded raft. I prefere a softer padded mattress. And for this main reason alone we THOUGHT the this bed would work out great for us. How WRONG we were. My side of the bed is like a sink hole. The bed DOES NOT I repeat NOT form to your body. This bed is a pure JOKE. And they are the ones laughing and getting rich in the process. While we all spend our hard earned money try to find a good nights rest. Which means everything these days. With lifes crazy schedules. Warning whatever you do think twice maybe ever three and four times before buying one of these beds. They are a BIG waste of money and I can't wait to get rid of our bed. I think it is worth $500 or LESS but NOT a cent more. It truly is a glorifed air mattress.
Still NOT getting a solid or good nights rest, both waking up with lower back aches after sleeping in this bed. Costed too much money.
Robert of Boulder CO (05/03/08)
I have to echo the sentiments of some of the other people on this site. If you're lucky enough to have found this before you purchased, I envy you, you can save yourself a few grand. I believe I've had my bed for about a year and a half, so this isn't a first-impression type of comment. I'm a somewhat large man (6'2, 250lbs), and even when I weighed 50-70lbs less about a decade ago, I tore through mattresses like most people go through underwear. It seemed that within just a few months of buying one, there would be a sag in the middle that I would end up filling, sleeping in an awkward position that would contribute to aches, pains, and pinched nerves. I thought an adjustable air mattress would solve everything, and I still believe it's possible, just not these Select Comfort Sleep Number beds. The foam they use around the edges reduces the usable size of the mattress signficantly. But the piece in between the right and left chambers on the dual-chamber beds is the worst.
As other people have noted, it (whether your chambers are set at the same setting or not) creates a chasm that, just like on traditional mattresses, my body seems drawn towards. Even when I'm situated in the middle of my chamber, I still feel like I'm tilted at an angle, which shouldn't be possible with an air mattress and a strong, flat surface supporting it. What is going on?! I've also noticed the dampness on the air chamber when I take off the sheets. It freaked me out the first time I saw it - I thought, 'did I wet my bed?!'. I thought maybe I was having some kind of medical problem. Nice to know it's 'only' a poorly designed product that will eventually result in mold.
It also is uncomfortable at certain firmness settings without a foam topper as some people have noted. If the firmness goes down past a certain level, the bed starts to make loud crinkling noises with every move and it can easily distract a light sleeper. The feel of the bed material is also more noticeable at those settings - it feels 'heavy' and is rather uncomfortable. I think Halina of San Carlos CA nailed it when she said, The bed is nothing more that a camping type air mattress. about four inches thick, topped with egg crate foam and a padded cover.
That said you can probably build your own air mattress bed for thousands less than buying one of these Select Comforts. I really like the idea of being able to adjust the firmness, so if you get tired of the feel of the bed or think a firmer or softer feel will give you a better sleep, you can just press a button and change it without having to buy a whole new bed. But because of the way the Sleep Number is designed it just doesn't provide what I need and doesn't seem much different than a traditional mattress. So $2,200 and the same aches, pains, and pinched nerves later, I'm still looking for a good night's sleep.
Gege of Longmont CO (04/29/08)
We bought a king, pillow top, totally adj. bed (head, foot, massage) 4 years ago for over $4000. The first 6 months was okay. Then we noticed we both had dips on our side of the bed. The pillow top had already compressed to the degree we could visually see it and physically feel it. Contacted customer service and they sent out another pillow top. It did the same thing within 8 months. They refused to do anything more about it and accused us of wanting something for nothing. We tried shaking the pillow top, vacuming it, etc. We finally bought some foam and tried shoreing up the areas that were compressed on the pillow top. It didn't help at all. We have spent the last 2 years trying to get comfortable in this bed...to no avail.
We went out yesterday and bought a Serta. I can't wait to have a good nights rest. I would not reccommend this company or their beds to anyone. The customer service is unhelpful, rude and the company does not back up their product. In my own business, I have found that treating the customer like gold has really paid off. Apparently this company is not concerned with their bottom line, customer dissatisfaction or that fact they are apparently loosing money and laying off people. I am and will tell everyone I know to stay away from this company and their beds. Bad Bad investment.
Sleepless nights for over 2 years. My arms fall asleep every night...back pain, wake up feeling like I've been run over. Wasted $4000, had to buy another mattress. It there is ever a class action suit with disgrutled comsumers, I want to be in on it.
Scott of Mendota Heights MN (04/27/08)
I was reading through this site and found a few people dissatisfied with their SC bed. My wife and I have had a wonderful experience with our 3 SC beds. I was a few days away from going to a sleep clinic for my insomnia. After trying many inner spring beds with little success we tried s SC 7000 king. With in a week of owning the bed I cancelled the appointment. I started to sleep better than ever. We have since then purchased one for our guest room and cabin. Never had a single issue. Just my experience.
Bill of Orlando FL (04/25/08)
The product is a disgrace. You can't use about one-third of the bed because the center divided and the edges are so stiff. You end up in a pocket on your side of the bed. So there is this no man's land that is difficult to cross if I want to be closer to my wife.
The second night we had the bed I was in bed and checked the number; it was low so I started to add air. The pump quit responding and all the air went out of my side of the bed. At this point I could not get the controller to do anything for either side of the bed. I finally tried unplugging the motor from the electricity and plugging it back in. That resulted in the controller returning to operation.
My wife has noticed that she is very warm from the bed in the morning. And that there is moisture buildup on her side of the mattress pad. The mattress does not maintain its pressure setting. My back hurt this morning. According to the digital controller sometimes the pressure moves up and sometimes it moves down. I am very good with mechanical things and I can't see why this would happen.
When I called to schedule a return they almost expressed shock that I would want to send it back after only 3 nights. We can help you. You probably have never slept on an air mattress before. It can take some time to get used to. Blah blah blah. They treated me in a way that I felt was condescending and patronizing (and I thanked them for it!).
The return procedure is complicated in that they don't provide you with boxes for the return. I would guess that this dissuades some people from sending their bed back. It's a BED. I should be able to lie down on it and go to sleep. I don't want to fidget and adjust the thing. It is a good idea, but poorly executed. But at their Customer Support line they try like anything to get you to keep it and make their little tweaks and adjustments. The bed has serious inherent limitations. The nuisances of the last three nights plus all the remarks of other SC owners on this site lead me to believe that I am better off just moving on. The day after they set up the bed I stumbled on this webpage. I am so glad. I have slept on the bed for three nights and have decided to return it. Yeah, I will be out another $200 bucks for the return, but that beats the backaches and uncomfortable sleep.
Fred of Peoria IL (04/21/08)
I bought a SC bed almost 20 years ago before the sleep number concept was invented. It was just an adjustable air mattress with foam edging. I soon learned that it needed a foam pad on top to soften the surface so we spent $100 at a mattress store and bought a 2 dimpled foam topper. From there I learned if I inflated it too much, my shoulders and upper back would go out. If I slept on my side my lower arm and fingers would go to sleep but my lower back felt great. On the other hand if I softened it too much my shoulders, neck, arms and fingers would feel better but my lower back (No 4-5 Lumbar) would scream bloody murder requiring me to toss and turn throughout the night to relieve the pain. Even with these observations it was and is the best bed I ever bought. The worst year of my life was spent on a $1500 Waveless, heated, state of the art water bed. Having said that, I would never defend that it is perfect or that it will cure all back pain. The key was in the adjustable nature of the bed. So much so that I recently contacted Select Comfort and asked them if I could buy a 4 bladder bed. I needed independent support for my low back (firmer) and independent support for my Upper neck and shoulders for both my wife and I hence the need for two adjustable bladders on each side.
I was dissappointed by their lack of response or interest in helping me. I got the typical run around of we don't sell a bed like that and we don't make special beds. Having read the comments on this site I'm now even less inclined to invest in another SC bed even though I'd love to have the no principle, I'm not willing to spend $450 to add it to my existing bed and it sounds like it may be more trouble than it is worth. My son bought a Queen sized Model 7000 a few years ago. He recently acquired a dog which chewed through the cord of one of his sleep number controllers. He called the SC Support (is that an oxymoron) desk only to be told that the cord is not serviced separately and he would need to spend $450 for a new motor and control set. Not Cool. I'm still looking for the perfect bed. I've tried quite a few in my 60 years but as I age perfection is harder to find and even satisfactory is elusive.
Dennis of Beavercreek OH (04/13/08)
For us the product did not perform the way Select Comfort indicated it would. We purchased a 7000 Queen Set Dual Ptop, Wireless (Model QS41WX) for $2,700 sales price plus a $150 delivery charge on 2/18/08 with a 30-day trial period. The product was delivered on 3/4/08. Toward the end of March, we requested a return. When we called customer service to schedule the return, we were told it would take 3-5 days to enter the return, two weeks to pickup the product and another two weeks to credit our account. They picked up the product on 4/10/08 and we paid a $200 return fee. We were never told that it would take four weeks or more before our account would be credited. Now, for the problems with the product: we were not told by the sales organization that the settings would fluctuate up to 15 points in either direction, depending upon atmospheric conditions, room temperature, etc. After the first or second night, neither my wife nor I was able to sleep through the night. Each side of the bed formed a well or hammock-like condition that remained, even if we brought the settings up to the maximum of 100. The outer perimeter of the bed was rough on the skin and the center of the bed had a bulge. The materials retained the body heat, making the bed very warm. Customer Service advised us that they were aware of that problem and had taken measures to correct the situation. I received no response to my question, as to why the correction had not been applied to the mattress we had. Customer Service also advised us that the store that sold the product should have advised us of the fluctuation in the settings. Finally, we were unpleasantly amazed at the assembly process with the number of piece-meal items that were inserted into the box spring and mattress, something which you would never see from the sales display.
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