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Select Comfort Corp.6105 Trenton Lane North, Minneapolis, MN |
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LYNNE of JEFFERSON CITY, MO June 30, 2009 I have had Select Comfort beds for over 5 years. We returned the 5000; I have fibromyalgia and there was not enough foam there to suit me. We have since bought 2 7000s, and we wouldn't give them up for anything. We have had to replace the air pump once. That seems to be their weakness. We were told and made to understand that the pump had a 2 year warranty; that was never hidden. The inside of our beds look brand new. Where in the world is mold coming from? I live in a state with very high humidity. I don't understand it. With my fibromyalgia pain, we spent enough money buying mattress sets (that we were not allowed to return) to buy a good used car. Then we found the Sleep Number bed. My life is so much better thanks to this bed, I can never use anything else. Karen of Kankakee, IL June 30, 2009 I am very unhappy with my Select Comfort bed! Paul Harvey and Lindsey Wagner have advertised these beds and the product is not worthy the money. This was a very big expenditure for us and we have had problems with the foam that covers the pool floats tearing because of the difference in our sleep preferences and also the pump. My pump is bad and now I have to pay the prorated price. I was told the new pump would only have a 30 day warranty! What a scam. I informed the customer service person how unhappy I was and that I would never recommend this product to ANYONE and her response was "I'm sorry". Perhaps I need to make a video and upload to the internet. Maybe then I will get some response. Walter of Billerica, MA June 29, 2009 We purchased a Sleep Number Bed Model 5000 and had problems with the air pump within the first month. Which they exchanged free of charge. Less than two years later the pump has had the same failure. Their customer service department has said that this particular pump has had problems and that they are moving all replacement pump customers up to a new wireless model due to the wired units failing. Teh new pump is costing me 132 dollars to replace with a 30 day warranty and Chad stated that if it goes bad after 30 days I have to buy another one at that same cost. I bought the bed in the Burlington Mall in Burlington Mass for over 1800 dollars and was promised up and down that this bed was fully quarenteed for 20 years - - THE ONLY REASON I BOUGHT THIS TYPE OF BED. I explained to Chad that if they knew there was a problem with this whisper 5000 pump and I've already had this problem before, if they could work with me. I was flat out told no. Italked ten of my friends into getting this bed and I will be contacting all of them and begging them not buy another product from Sleep Comfort because unlike other companies - they just dont stand behind their product or help their customers AT ALL! Kim of Palmdale, CA June 29, 2009 I purchased a select comfort series 7000 five years ago, after the first year the airpump with hardwired controllers burned out and had to be replaced. I had to call customer service again on june 29,2009 as I am experiencing the same problem with the remote control, it burned out. Well to my surprise the warranty doen't fully cover this as my bed is over two years old, when I purchased the bed I was guarnteed a 20 year warranty against defects, this is not true. All consumers be aware, do not buy a select comfort bed for any reason, it will cost you more money in the long run. The people at select comfort will not do anything to help their current customers. Richard of North Haven, CT June 29, 2009 My recommendation: Do not under any circumstances buy a Select Comfort Bed. The fact that I find it uncomfortable is a persoanl assessment not the subject of my complaint. Specifically, the warranty, as represented by the salesperson, is a sham. The fine print backs up the company, but rest assured, you will have problems with this product and need to replace the air pump or the air chambers, etc. Select Comfort pays a little as 5% of the replacement cost under the terms of their "warranty." It is just my opinion, but I feel that a mattress (no box spring, no bed frame, etc - just the mattress) that costs 1500 should last more than a couple of years. Based on the fact that I have had two defective air chambers in less than eight years, I estimate that I will pay close to double to use the product for the full warranty period. To this I just say, "No!" Thanks for nothing, Sleep Comfort. PS-Watch out for the black mold that grows on the air chambers. Many believe it makes you sick. Carrie of Monroe, WA June 27, 2009 We purchased our 7000 bed about 81/2 yrs ago. 7 yrs ago I started having problems sleeping then with weakness in arms and legs. This has progressed to the point that now I have lost some sight in both eyes and do very little for myself. The drs had thought I had MS. After numerous tests they have said there is no sign of MS(thank goodness). But they are at a loss as to what is wrong. I had one dr ask if I had radiation exposure, this got us thinking this was enviromental. My husband said he wondered if we had toxic mold in the house. I checked online about molds and found that in the US drs do not believe mold can cause neurological problems, however, in Europe they have linked the toxic black mold to MS, Diabetes,Leukemia. After reading many articles I found the most common place for this type of mold to grow is moist dark enviroment. My husband took apart our bed and the air chambers as well as the foam were covered with black mold. We went out and bought a new bed(not a select comfort). After talking with my parents, who also have this bed they told of similar problems as I have as well as my dad being diagnosed with Diabetes after they had had the bed a couple yrs. They are inspecting their bed now also. With all that I have lived with and my family has had to deal with with my illness, if getting rid of this bed helps it makes me very angry and people need to be aware of the health risks with this bed. I spoke to the manager of the Lynnwood store about 3 yrs ago because I was concerned about this possibility. He told me it was not unheard of but it would be easy to detect as it would be allergy type symptoms. Well I can only wish that I had allergy type problems. I have drs baffled as to why I can not think, speak clearly, coordinate my brain with my body and numerous other problems. Ramon of brooksville, FL June 20, 2009 My wife and I purchased a 5000 series king size sleep number bed. The salesperson specificaly stressed the 20 year warranty. Select Comfort should be more honest with their clients. After four years I now have a broken air inlet valve on the air chamber, which now means that I need to spend more money out of pocket to repair a bed with it's 20 year warranty.We spend 2300.00 on this product after this amount for a bed that consist of a plastis frame hard outside foam 2 heavy duty air chambers( I call the pool floats) and a 20 yaer warranty we now need to spend more to get a new Pool float (air chamber) Im very disatified with this product and I hope that everyone who feels the same as I do will inform all the people they come in contact with. Carol of Mt Laurel, NJ June 24, 2009 I have owned my queen sized select comfort bed since 2004. A while back I replaced a chamber although I don't think that was the problem and subsequenlty had to replace the hoses. In October 2008, I replaced the cordless remote as sections of the numbers were not lighting up. Just this month, June 2009, the same thing happened with the remote. While I could understand the remote malfunctioning after four years, I was a little perplexed that this one only lasted nine months. I politely made my concerns known to customer service and after numerous emails was thanked for my concerns which would be submitted for a management review. When asked how long a management review might take, I was told there is no specific timeframe, if I get a response at all. I am well aware of their policy in replacing parts at 36% of the cost, but spending 34 every 4 years as opposed to every 9 months is a big difference in today's economy. I questioned if shoddy workmanship could be the reason that this remoted only lasted 9 months instead of 4 years like the original remote. Of course that was not addressed in any of the 10 or so emails discussing this matter. While I do find my bed very comfortable, I feel the company does not review their complaints on a case-by-case basis and I think they should. Lael of Surprise, AZ June 24, 2009 Bought a new motor home with a Select Comfort bed installed in it. Loved the bed, but hat to replace the defective pump/motor in two months, because it would not hold pressure. Now after 2 years and 1 month, the LCD displays on the controls, which show thw the bed or mattress pressure, have disappeared. Select Comfort is very stern in saying "no exceeptions" to their two year warranty, from the date of purchase of the motor home. Worse yet, I ordered a new pump/motor and was told it would take 5-7 working days to get the unit in. Ordered last Thursday and was told this morning it should/could be in by Friday or Monday. Linda of Park City, IL June 23, 2009 We purchased a extended king bed 4 years ago. The sales associate told us that we had a warranty for 20 years. Well the second year the pillow top starting tearing away from the top. We replaced that. This year the pump went out, repaced that. Then the air chamber which is nothing more than a rubber float, broke. Had to replaced that. My husband and myself constantly fall in the middle of the bed and feel like we are in a hole. When we replaced the chamber you could see that the old chamber was outlined with my husbands body, it looked like someone took a marker and drew around his body frame, on the chamber. Nobody from select comfort cares. The sales associate never told us the warranty would be prorated after two years. We paid 4,000.00 for this bed. We are very sorry that we purchased this bed. Our neighbor was ready to by a select comfort bed and we told her our problems, she decided not to purchase one. Report Your Experience
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