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Select Furniture Outlet

Northern California

Vaishali of Cupertino, CA April 7, 2009

We ordered the sofa from the san jose / santa clara location of Select Furniture Outlet Saturday 11/8/2008 (sales order number 61). The sales associate who helped with the order was Shilpi Thard. They said it will take 4 to 6 weeks for the sofa to arrive. They said they will be sending the order to manufacturers Monday 11/10/2008 morning.

We found the same sofa style at almost half the price in the United Furniture Club on Tuesday 11/11/2008 morning. We called to cancel our order right away Tuesday 11/11 morning and they said they will charge 25% cancellation fees. We paid 2859.97 for the sofa order and 25% of that is a very large amount - 649 .

They said it is our company policy to charge 25% restocking fees and we can not waive that. We feel cheated completely. We are trying to get full refund of our money 2859.97. We cancelled the order within 24 hours of they placing the order with manufacturers for a valid reason, it is not like we cancelled the order just a day before the sofa was supposed to arrive.

The Select Furniture Outlet website also says - we will match or beat any advertised pricing. But when I pointed this out to them, they said, you need to bring advertised price before placing an order. They of course do not state this disclaimer on their website, which is completely misleading too.

I have tried to work through the Better Business Bureau to get our 649 back and they are not budging. Can someone please help us and teach the select furniture outlet a lesson so that they do not do this to other consumers

Economic damage of 649. They never refunded the full amount of 2859.

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