Complain about a product or service

Select Comfort Corp.

6105 Trenton Lane North, Minneapolis, MN

Select Comfort
• Intro
• Consumer Complaints
• Compliments

Bob of Somersworth, NH September 2, 2009

I was reading all the complaints as I was waiting for customer service. When they answered they asked me my information, what was wrong, and told me to expect a new pump in 5-7 days. No charge. The bed is 2 1/2 years old. I'm happy.

Shirley of Coopersburg, PA September 1, 2009

I purchase the bed/bedframe and the warranty. The bed cracked in half they said that the bed could withstand normal activity. I dont jump on the bed I am just with my husband. They told me after I found out that I have back problems from their defect that I have only limited warranty after they told me the bed was fully covered. They are a schisty company and their sales people lie to you. The bed leaks air since the day I got it, they told me if I want the foam mattress that is over top of the mattress to be replace It would cost me 400.00 after I paid 5200.00 just for the bed. WHAT A RIP OFF!

Keith of Lincoln, NE September 1, 2009

My Select Comfort bed controls stopped working properly after 5 years. In particular, the displays failed to show and the pressure had to be manually controlled. I was told the 20 yr. warranty that they touted when I bought it was actually prorated and the product was only fully guaranteed for two years.

Tom of Brooksville, FL September 1, 2009

My husband and I bought a select Comfort Bed including the adjustable frame in 2004. We had been extremely happly with the bed even recommending it to our friends and family. We have definitley changed our opinion of the bed. In the past few months we started to notice a slow air leak on my husband's side of the bed. It is now a major air leak. Bring it to 100 at night and by morning it is down to almost nothing. To our dismay when we called customer service we were met with something less than customer service. We did everything they told us to do to determine where the leak was coming from.

After jumping through their useless hoops we are now at the point where they want us to pay for all repairs to the bed. Prorated of course which is NEVER EVER mentioned when you buy their beds. Select Comfort just jams down your throut the famous 20 year warranty which is a crock. After spending 4500.00 for a king size air bed plus the adjustable frame Select Comfort is unwilling to fix their obviously inferior product at their cost. They advertise a 20 yr warranty which is useless after 2 yrs.

If the bed only cost a few hundred or even 1000.00 I could understand the inferior product and sevice but to spend 4500.00 I would expect the best product and service. I will no longer recomment Select Comfort and will tell everyone I know how terrible they were to deal with and how down right indignant they were in their attitude. I must also ad that it did not matter when my husband kicked it up to a supervisor he was treated just as indifferent.

I hope that prospective consumers will read all these reviews prior to purchase. We are not just disgruntled customers we are hard working people who were not truthfully informed. Buyer definitely beware.

Shirley of Washington, NJ August 31, 2009

Purchased a 5000 queen bed in Dec of 2006. About a month ago both the remote dials went blank. Called CS and was told that it would cost 130.00 to replace the whole unit plus taxes and shipping. The PUMP is not the problem it is the [bad] remote that they use that needs to be replaced. I have a wired unit and now I have to buy a wireless unit because they no longer have the wired units! GEE I WONDER WHY! MAYBE THEY ARE DEFECTIVE!

Left an e-mail on the company web-site to have someone call within a couple of hours to harrass me about how I should have read the warranty and that I SIGNED THE CONTRACT! I'm calling the attorney generals office in NJ to complain. I suggest everyone else do the same in thier state!

Walter of Chalfont, PA August 31, 2009

I had purchased a Sleep Number bed March 9, 2006. The saleman pointed out the mattresses have a lifetime warranty. At the time of purchase I didn't give the warranty a 2nd thought and didn't ask for documentation or a clarification on the warranty. Nor did the store provide any additional information prior to or at the time of purchase regarding the warranty. Unfortunately as a result of a recent problem I learned the lifetime warranty is "limited". In August of 2009 one side of the Select Comfort bed began loosing air. I called customer service and they provided instructions on how to determine if the leak was from the mattress or from the pump. After following the instructions I was able to determine the leak is in the pump. I called Customer Service to find out how to resolve the air leak and was informed I needed to replace the pump. Also because I had the mattress over 2 years it is now on a limited warranty and it will cost over 100 to replace the pump as well as shipping costs. In my opinion this limited warranty by Select Comfort is limited because Select Comfort uses sub par materials and is aware their product will deteriorate after 2 years.

I believe the term is "planned obsolescence". What is frustrating is if I had purchased a conventional mattress or a thermopedic mattress this problem would not have occurred. Equally frustating is listening to Select Comfort's advertisements where they claim the mattress provides a better night's sleep. Based on my experience and opinion this is pure hype. The sleep my wife and I get is not better than when we had a conventional mattress. I am considering writing a letter to the editor of our local newspaper to inform the public and alert them about Select Comforts "limited" warranty and to what I consider to be false claims in their advertising. To summarize for anyone who may read this and considering purchasing a new mattress, "Buyer Beware".

Kathleen of Hudson, FL August 30, 2009

My problem is similar to others. One side of the bed constantly loses air. I have had my pump replaced twice. I have told them it is not the pump. It is the air chamber. No satisfaction with th response. They have told me "I don't have a problem". Will not buy another bed nor will I reommend this bed to anyone. Very disappointed with customer service

Jerry of Livonia, MI August 28, 2009

I purchased a Select Comfort matress abouit ten years ago and have enjoyed the matress. However, since it's purchase, one side of the matress has continually lost air pressure. I have this routine of automatically checking the pressure at least twice a week. Probably wouldn't purchase another one because of their lack of warranty response.

Sheree of Salesville, OH August 27, 2009

I bought this air bed 2& 1/2 yrs ago I was told about the lifetime warranty 1st they shipped it to denver then to ohio from the start it didnt feel like the mattress I laid on in the store I have had 3 pumps that quit working thats the most imp. unit when its an air bed now this pump wont work I call and find out about the 2 yr warr. and it will cost me 157.oo why should I start paying if their not going to last but a year they asked if we have power outages Isaid yes they said thats why its power surges I have it plugged in to a powersurge bar Now I am stuck on 45 and my husband is on 70

Katrina of boise, ID August 26, 2009

Husbands side of the bed kept loosing air. Inflate at night, deflated in the morning. Finally the dial in the hand control started showing an unreadable jumble of symbols, both hand controls. Called Boise Town Square, spoke to manager, was told to call Select Comfort nationally and order a new part for bed. NO COST TO ME, BED WAS UNCONDITIONALLY LIFETIME WARRENTED. YIPPEE...Called national service number and was told that the part (electrical pump) was to cost me 150..such a deal, the actual price is 500. I was so spitting mad! It seems that I did not read the fine print, the warrenty is conditional. Absolutely no resolution with company. Was given the Presidents info: Bill McLaughlin, 9800 159th Ave. North, Plymouth Minn. 55442. Wrote to Mr. McLaughlin...still no resolution. Absolutely FRAUDULENT ADVERTISING..UNINFORMED SALES PEOPLE. THE MOST EXPENSIVE BED ON THE MARKET AND THEY DO NOT STAND BY THEIR PRODUCT!!!

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