Complain about a product or service

Select Comfort Corp.

6105 Trenton Lane North, Minneapolis, MN

Select Comfort
• Intro
• Consumer Complaints
• Compliments

Tristan of Tallahassee, FL August 21, 2009

I purchased this bed but did not use it for over 60 days. Before I used it, Select Comfort in their web materials that you would need to sleep on it for 30 days, not less before you could request a return. I have been not liking the bed, but kept sleeping on it for the 30 days. No real satisfaction.

I called up and customer service said that I could not return it because I was past a 45 day trial period. In my documentation, it says to call and get return authorization, but no mention was make that it was not possible post the 45 day period. The first CS person was rather rude to me.

I called back to see if there was someone in the company to handle these issues and the next person said that he was the person and that under no circumstances would they authorize a return. Again he was rather rude. I have checked the return policy and it is rather vague. If you call up to return it before 30 days, they will let you. You have a two week period and if you miss it oh well. You are out of luck.

I do not support this type of business. This is the poorest CS I have ever seen.

Gladys of Sun City, AZ August 21, 2009

I purchased a sleep number bed from Kathy at Arrowhead Mall in Glendale in July 2005. Being elderly, we wanted a bed with the adjustable foundation and all the trimmings. We were told the bed had a "lifetime warranty" and if we did have problems, all we had to do was call a number and the local repairman would be there to fix it. Well, I called because the one side was dipped down leaving the bed lopsided but it says 100% on the remote. It loses air, apparently or the mattress padding is complete broken down. When I called, first Kathy then the 800 number she gave me, they told me it was beyond the warranty period and I would have to pay 150 to have someone come out unless I would follow their step by step instructions which involved taking all the bedding off, unzipping the mattress cover and finding some air hose to see if it was still attached. Then I was to cap off these things.

I was not and still am not able to do any of these things so with frustration, I just dropped it. I started sleeping in another bedroom and leaving the 3,000+ bed sit there. Now, four years later, I decided to pursue it again. Yesterday I called 800 472-7185 and was met with the same story that not only would they charge me a fee of now 160 to come out to cap off something, it would be another 160 fee to come out to repair whatever item is not working properly, plus the cost of the items! I get so upset when I think of this bed, the cost, and the very poor customer service I would like to burn this bed in my back yard!! Whenever anyone asks about mattresses or beds, I always tell them not to buy a sleep number bed, no matter what they promise you!!

I wish there was some way they could be held accountable for their sales promises. Also, the guys that delivered the bed were very "unprofessional." I had not checked their work but the mattress has a puncture rip in it, which I did not find until later, and there are black smears on it. It looks like something they had stored in the warehouse without covers on it. I did not think to watch them as they were installing it. What a poor representation of a lousy product!!

Mark of Westort, MA August 21, 2009

Bought a Select Comfort 5000 bed to help with my back that was hurt in a car accident. First the bed seemed great, then one mattress started to leak. I would set it at 45 at night and would wake up in a big ditch, the selector thingy says I was at 0, meaning there was no air in the thing. Called company, they sent me a new one.

Not even a week later the other side did the same thing!! Called company, they send new one, problem still exists! Called company, they say it's the pump, they send new one. Now it's even worst! Both sides now loose air spratically. Sometimes it happens everynight, sometimes it's good for a couple days. Also it does it differently for each side of the bed.

It also never stays on the same number you adjust it to. My wife's side is worst than mine, she has to wake up in the middle of the night to re-adjust her's!!

Company doesnt want to send anything new, said we passed the "time". I'm guessing that means my warranty is up. So lto still get paid, if not guess I'll take the money I have for the bed and buy a real bed that doesn't suck. MY ADVICE TO EVERYONE IS STAY CLEAR OF THIS BED AND THEIR FRAUDULANT CLAIMS AS TO BEING THE BEST NIGHT SLEEP, MY ASS!!!uckily I'm still paying payments, whoops, I mean I was paying payments. Gonna call them again and see if they want

melissa of holbrook, NY August 20, 2009

i purchased a sleep number bed from slelect comfort in oct 05 my mom purchased one in 06... within 2 years the air pump on my bed stopped working and the numbers on the controler were not visible i had to have it replaced. now mine and my moms bed is doing the same thing the pupm is not working properly and the numbers are not visible that 3 units malfunctioning in the same way within 3 years. select comfort expects us to pay 140 dollars plus tax and shipping perunit. which is approximitly 400 dollars.

i have complained to them and the operator was nasty and they said there was nothing they can do unless i paid.. IN AN EMAIL they stated once i paid they would send me an upgraded wireless unit and THEY ASSURED ME I WOULD NO LONGER HAVE A PROBLEM... being that they know the units i have have problems. they assure me the new units dont have the problems i have. they refuse to replace it i cant sleep on the bed i wake up constantly cause it is so uncomfortable. the product is poorly made and defective and they have an upgraded unit they use now which should be replace the old units that are having problems i can not afford to buy two pumps one for each bed what am i supposed to do ?

diane of kelseyville, CA August 20, 2009

sent over 4500.00 hundred on the top of the line cal king,it is about 51/2 years old and for 2 years have been having problems with it.frist called because the matteress wasn't holding the air in it,called them they sent out 2 caps and that didn't work called them back said they couldn't do anything.now i have been calling because the top cover seems has ripped all the way down the side of the bed and the foam line that goes around the air matteresses are falling apart.as of 8/20/09 they told me that 1 i didn't call them back about the air not staying in the materesses with the caps on,and i also called about the rip on the side of the bed 1 person i talked to said that it would cost me 280.00 dollars to replace the cover,because the 2 year warranty was up and now they pro-rate it.

well when i calles today 8/20/09 they are now telling me it is going to cost me over 600.00 hundred dollars for the cover and i am going to have to pay for the foam liner that holds the materesses in plus pay for either the air materess and hoses,in which it is goingto cost me between 800.00 to 1,000.00 dollars.i am disabled and only get 700.00 hundred a month ,i am also getting ready to move in the next month and when i do i will not have a bed 1 because when i take the sleep number apart i will not be able to get back together because of the cover is ripped up were their company sewed it together and i don't have the money to pay for the parts to fix the old bed,as it is for that much money i would buy a serta at least it will last longer then 5 years,and i wouldn't have to worry about it falling apart.

mark of covington, KY August 19, 2009

Well like so many people who have purchased this bed,we have been so disgusted in not only the bed,but the customer service end of things as well.The pump does not work properly,nor did the replacement pump.The pillows fall apart after 2 months at 120.00 per pillow.The person who sold us the bed told us they would call to see how we liked the bed and they never did.That was before the problems started as well.The bed bows and your tailbone rests on the hard base of the bed.You feel like your sleeping in a crater,and you wake up with a sore back and neck.

They sent a relacement pump but it did the very same thing.They make the claim you deserve a better nights sleep and that this will be the last bed you ever purchase,to which i say BULLCRAP.I get a better nights sleep on a camping air mattress and unless they back their produst it wont be the last bed we purchase either.I purchased a water bed for 600.00 back in the early 90's and had 1 issue with it and the company sent someone over to our house the next day to fix the problem.

From that point on nothing went wrong until the mattress needed to be replaced,and that was 17 years later.After spending over 2,500.00 on this bed,in less than 2 years we are having major problems with it and they dont send anyone toyour home to fix it.No, you call a 800# and they trouble shoot the problem while you do all the work.The pillows must be seen to beleive.I tried the BBB,but got no satisfaction there as they contacted the company.

Kitty of The Colony, TX August 18, 2009

5000 bed s failing within 2 years time. Spoke with customer supervisor who was argumenative and disrespectful. Was told they did not have service techs and basically if I did not know what was causing faulure and not capable of fixing the bed motor myself, they could not or would not help.

PENNY of HAGERSTOWN, MD August 16, 2009

My husband and I purchased the Sleep Number Bed after he suffered a back injury and was having trouble sleeping on a regular mattress. We had a friend tell us how much they loved their Sleep Number Bed and that we should look into it because of my husband's back. We went to a Select Comfort dealer about and hour away...We were told to try the beds out, the found our number, told us how wonderful this bed would be for my husband, told us how the mechanical foundation would be idea for him to get comfortable, or to get out of bed because of his back trouble...yadda yadda.

Several weeks after we purchased the bed my side was bowing out so my husband called to tell them what was happening. They sent out another mattress unit (minus the inside air chambers). Several months down the road...same thing. This had happened multiple times. The last time my husband called about having trouble with the sides he was told (I got to hear this first hand on our speaker phone: we are not getting out of the bed correctly...we were to not touch the sides of the bed when getting in or out (The lady could not tell my husband how this was possible), we were to never sit on the side of the bed (even when the bed was at 100 - which is the hardest setting for the bed), we were too far apart in our numbers...I am a 45 and my husband is a 55 (I have to guess at my number most of the time because my wired remote no longer tells you some of the numbers). If we needed the same number we wouldn't need a Sleep Number Bed.

As this is suppose to be the point of buying the bed so each person can be comfortable. She said our bed was also bowing because we paid A LOT extra for the mechanical bed (which Select Comfort does not stand behind...they only sell it). So after spending over 3,000 for a bed...what was the point? I have to honestly say I am appauled that Select Comfort will not honor a warranty with someone that has been called out of the United States because they are in the military. That ticks me off beyond words.

Kimberly of Jackson, MS August 14, 2009

I purchased a sleep number bed in April 2009, then received orders from the Army to move to Germany. 4-5 months later, the air pump has stopped working and now I cannot sleep in a bed that I purchased for over 2000.

I called customer service and was told that because I moved out of the country, my warranty is void and no longer valid. I am so angry that I want to throw this bed out of the window.

I'm in the Army and cannot fully control where the government sends me. Now I have to either find some other pump or purchase another from the company, which is highly unlikely since the first one broke in less than 6 months. I will never recommend Sleep Number to anyone else, esp those in the military. Now I will have to purchase another mattress in order to sleep comfortably.

Tim of East Brunswick, NJ August 13, 2009

Bed sleeps well when it's adjustable. The foam piece down the middle is noticeable but has remained level with the air chambers. The air chambers have held up ok. I also had the air pump fail within about 2 years, first one side after 18 mos, and the otehr side 6 mo. later.

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