Complain about a product or service

Select Comfort Corp.

6105 Trenton Lane North, Minneapolis, MN

Select Comfort
• Intro
• Consumer Complaints
• Compliments

pamela of commerce city, CO August 13, 2009

I bought this bed a sleep number 5000 we have replaced the pump last year and now it doesn't work right always loosing air and I can't afford another on. now one of the remotes doesn't work doesn't show which number your on. I will never buy another sleep number bed. they want you to keep trying all these steps but nothing ever gets resolved. you spend all this money on the system then have to pay for new parts. very un happy

JERROD of GRAHAM , MO August 13, 2009

We purchased a Sleep Number bed, with the understanding it was the greatest bed on market. Turns out to be the biggest over priced junk I have ever had. Warranty covers nothing and it is always low on air and totally unfortable. Had to replace frame once after falling apart in the middle of the night.

Michelle of Woodland Hills , CA August 12, 2009

I bought a queen size sleep number bed from Select Comfort in Woodland Hills, CA in September 2008. I tried to return the bed on 11/12 (two weeks after using the bed) and the man at the store told me to try the bed out for one more month. I tried the bed for one month then I call to return it and it turns out I pass the return date! I’ve called the company several times to tell them how uncomfortable the bed is and all they said was they were sorry that I was so unhappy. I spoke to the supervisor of customer service and I told her that I feel like the air mattress is pressing up against my back and she suggested that I go buy a mattress topper.

I do not want to spend one more penny on this bed! I also told her that I was really upset that my “sleep number” change through the night. I would set my number at 45 and I wake up and it has magically changed to 50. Although the slight change in pressure may not affect some people it affected my back tremendously. She said,” The air mattresses fluctuate with barometric pressure. You should know that.” My response to her was, “How I am I suppose to know that. I’m not a physicist!!”

I also told that when someone sleeps on the other side of the bed when they change their number it affects my number. She told me that both of these complaints were in my owners manual. Who reads the owners manual! I asked if I signed anything stating what I complained about and she said no. I contacted my cousin who is an attorney and she gave me some information (off the record) as to how I should go about my complaints about this bed. She referred me to several sites to state my complaint.

I’m seeking that I be refunded for this bed. I have not had a good night sleep since I got this bed. All I want is a good night sleep! Please…

marcy of Stonington, CT August 12, 2009

I purchased a king size sleep number bed about 8 years ago. Since purchasing it, I have gone through 2 pumps, and replaced both of the mattress chambers 2 times. (dual chamber for a king) One side of the bed is significantly higher than the other, so you have to roll up or roll down to go from one side of the bed to the other. I also for the past year at least have to fill the chamber every few days to temporarily fix the issue.

IT is extremely uncomfortable and I wake up with a back ache every day. So much for the advertised 20 year warranty. Warranty on what, every time something is wrong with it, you have to pay for it. Big surprise...the location that I bought it at closed about a year ago.

William of Toledo,, OH August 11, 2009

June 5, 2004 we purchased a Select Comfort 7000 queen size pillowtop mattress system with a wireless remote control. Total purchase price was 2572. We have had numerous problems with this mattress system from almost the beginning. The air pump was replaced in 2005 because of a loose hose coupling which resulted in an air leak and loss of pressure. Shortly after that we began to notice a very distinctive dip or 'valley' forming down the center. It has become uncomfortable to sleep on because you feel as though you are going to roll toward the center all the time.

We called about that and Select Comfort told us it was probably due to defective plastic support members and suggested we replace them. They sent new ones which required dismantling the entire mattress system. That made no difference at all. We called to say the mattress still had a valley down the center and lying on it made you feel as though you were still going to roll to the center. They then told us the pillowtop had formed a permanent 'body impression' and needed to be replaced for 450. We asked if the pillowtop could be reversed but was told that would be impossible. At that point this Select Comfort mattress was little more than two years old. We did not opt to spend another 450 on top of an increasingly apparent very poor mattress investment.

The last year or more one side has consistently lost pressure so every four or five days it has become necessary to top off the air in that side. However, now the LCD display on the wireless remote has failed and has become unreadable. I called Select Comfort only to be told they would send us a new remote for 40.

I refuse to spend anymore money on this bad sleep system. If we knew then what we know now, we would have never bought a Select Comfort Sleep System! We would have bought a good quality conventional mattress and will likely do so in the not too distant future. People need to know this is not a premium sleep system, it is buying trouble and paying a high price for it.

Donna of The Woodlands, TX August 10, 2009

I read all the other reviews and I have the same problems. I am now into this expensive piece of junk 4 years and on my second pump. Now it's leaking too. Apparently these pumps only last for 2 years. I do not recommend anyone waste their money like I did buying something that I thought would last for many years. I'm ready to throw mine out!

Laurie of Friendswood, TX August 9, 2009

I bought this bed for my mother who is wheelchair bound. I purchased it in Friendswood Texas for delivery in Duluth MN in July 2006. Less than two years later the motor that controls the head and foot adjustment went out. I had to pay 180.00 for this replacement. I too expected this to be under warranty. Then in July of 2009 when visiting my mother I found out that the wired remote for the air didn't work. This actually was probably not working for sometime but mom didn't realize it. Again, it would cost me about 150.00 to replace. Luckily, when I went to the Select Comfort in Duluth, the salesperson told me I could get the air to a comfortable position and cap the air chamber off and I hope that mom doesn't experience a leak of some kind. I was seriously considering buying one for myself but do not think that they live up to their marketing standards.

Joe of Tucson, AZ August 8, 2009

I thought we were the only ones who HATED our sleep number Bed and the lousy company that misrepresents nearly ever aspect of ownership and warranty.

We purchased our Sleep Number Bed in June 2008. It took nearly a month for the platforms to arrive. When we were finally able to put the bed together, but one of the air bladders had a leak which took about two weeks to be replaced. Than we couldn't get the air pressure to remain constant which meant either the bladder was again leaking or the pump or the wired control was not working. It took until late February(more than EIGHT months) before the bed functioned properly,

It is now a year after our purchase. We have had two defective(rebuilt) pumps, suffered the total frustration of dealing with the worst and rudest customer service department of any company we've ever had to work with, we have been forced to do extensive tests(always to prove the equipment wasn't defective, WE were the real problem).

We have not had a good nights sleep since we first got into this bed. I know this is just blowing off pent up frustration, disappointment, rage and also embarrassment that we were so stupid to buy this bed and spend the last year going through what all these other people have also gone through. I am some how grateful to realize we are not the only one who hate Sleep Number and tell everyone not to buy one. We are going to buy our NEW BED TODAY, and as soon as it is delivered I am personally taking the Sleep Number Nightmare to the DUMP.

Gerald of Holland, ME August 6, 2009

Purchased a 7000 in June 2007. The wired remote went bad, could not read it. Called today, 2 yrs and 2 months after purchase. I was told that they do not make wired remote anymore and that they would cover only 70% of the replacement cost of a 'refurbished' pump that cost 570, my cost? 154 plus handling and shipping. My total of 180.58 after only 2 years and 2 months. The bed is good sleeping but I do not recommend buying any Sleep Number beds, just keep reading. This is my first and last repair. If it goes bad again it goes to the dump.

Bill of Brooklyn Park, MN August 6, 2009

We purchased the top of the line Select Comfort pillow top king size bed 5 years ago. Two years ago the remote quit working and they replaced it after several contacts. Now one of the pumps leaks air. I contacted them and as they don't have a service department they instructed me on the method for diagnosing the problem. After several days of trial and error it was determined that the mattress was not at fault, but that the pump was not working properly. I found out as most others have that the twenty year warranty decreases in value starting after just four years. It is now costing me over 200 to get a referbished pump as they cover only 68%. However they don't cover 68% of a new pump, but charge you the prorated amount on a used one that should probably sell for less than 200. I regret buying this bed and do not recommend it to anyone.

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