Complain about a product or service

Select Comfort - Uncomfortable

John of Kalamazoo MI (8/23/04):
Bought the base model bed (4000 series, Eastern King) for $1,500.00. In less than 2 weeks, my wife and I realized this was one of the most uncomfortable beds we had ever slept on! Over the course of two weeks we tried every setting and this bed did not deliver as promised. It is nothing but a glorified air mattress. Maybe we should have spent an extra $500 and bought the 6000 series.

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I just UPS'ed the bed back to factory for $85, which along with the $100 set-up charge, comes out of my pocket. $185 to sleep on a bed for two weeks that Paul Harvey and Rush Limbaugh say changed their sleep comfort. (The fees they were paid probably make them sleep much better).

I now have to wait at least two week to get my money returned and I can't afford a new bed until I get the refund. It's interesting that they also require the entire amount of money for the bed up front. I wanted to pay them 50% at the time of the order and the balance on delivery, but that was not their policy. Select Comfort has had my money for the two weeks before the bed was delivered, the two weeks while I tried to give the bed every chance of working for us and now two to three weeks while I wait for my refund.

Teresa of New Concord OH (9/25/03):
Purchased this over-priced, over-rated air mattress Jan, 1999. It leaked air from the beginning. Customer service department was of little help. Instructed to check for leak and do some adjustments. If that didn't fix it, they'd send us a new pump.

Now, you had to lift the king size mattress off the bed (a feat in itself) but you cannot get to the area where the tubing attaches to the mattress unless you cut a hole in fabric (which I did not do.) Consequently, we have let this go by (with aggravation) since we purchased this product. That we let it go on this long is our own fault, I realize that.

However, if a consumer pays over $3,500.00 (we did) for a product, the company should come and install it and demonstrate it. They demo was done at the store from which we purchased but of course they did not tell you of any potential problems. Customer service from the company sharply informed me that they did not have service technicians who would come to the home to correct the problem. I have sent the company another letter just to reiterate my opinion of them and their lousy product and worse yet, their lousy customer service practices.

We plan to burn this mattress. Physical damage is that our backs hurt worse than they ever did and we get less rest than we ever did. Can you put a price on that?

Penny of Norco CA (7/30/03):
On April 15 2003 I purchased a dual air queen set mattress from their store in Riverside CA. We had gone on vacation that month and were not in the bed enough to give it a chance. About two weeks after the 30-night trial was up I started having severe back and hip pain. The mattress would pump itself up from 35 to 55 in the middle of the night.

I called the store and they sent me out a new pump. This did not cure the problem. One of my co-workers also bought the bed and it did the same to him. They told him that this is because of your body heat starts out lower in your setting and this will help. I've played with the setting like they had told me to for weeks at a time to no comfort.

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