Complain about a product or service

Sleepy's

Sleepy's
• Consumer Complaints
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• Inside the "Mattress Mafia"

George of Hollis NH (11/13/08)
I ordered a 1700 king size pillow-top with the agreement that it would be delivered next day. The bed did come but it was extremely defective. The pillow-top part has a 2 foot high lump in the center. This is no exageration! Literally, the center was 2 feet higher that the edges. I was not there to receive the mattress as they had told me a different time and they came early. My daughter signed for it and was told that if it was slept on, it would even out. A steam roller could not even this thing out.

A trip back to the store the next day was met by a condescending salesman. The original guy was nowhere to be found. I am still waiting for them to pick up the old mattress and refund my money. Lost a week of sleep as I have been sleeping on a couch. countless phone calls and stalling. Still waiting for these clows to pick up their mattress. Getting ready to hire an attorney.

Scott of Shelton, CT November 13, 2008

Scott of Shelton CT (11/13/08)
My wife and I purchased a bed and an adjustable base at 7500.00.when we purchased the bed, we were never told of the return/exchange policy. they never metioned that the adjustable bed was not returnable at all (that was 3500.00 in itself) and they also never mentioned that there are all kinds of charges for actually returning the matress,including the fact that the two pillows that they threw in to sweeten the deal are now going to cost us over 300.00 as well as the matress cover that was complimentary will now cost about 150.00 as well.

the sales people made the sale, got us approved for credit and sent us on our way, never mentioning these facts that should have been told to us before the sale was complete. I have talked to the store manager, area supervisor and the head of customer service and all have told me that we must have been told the return policy but must have misunderstood what was said.

I will admit that when I looked at the fine print in the pamphlet they gave me with the rest of the paperwork, it does say they don't take adjustable bases back, but I feel the sales people should have made it perfectly clear before the sale. Instead, they saw a huge commission and that was it. And lastly, we were told delivery would be free, and on closer inspection of the bill, we were charged 90 dollars for that too!

So now, we hate the bed, want to return it all, but are stuck with an adjustable bed we can not return or use, almost 1000.00 for charges we thought were free perks and a credit card bill of over 4000 dollars that we can not do anything about except take solace in the fact that everyone I have spoken too feels we should have been told the adjustable bed is not returnable, but in reality, we were never told.

Lisa of Syosset, NY November 11, 2008

Lisa of Syosset NY (11/11/08)
I purchased a Miralux King mattress from Sleepy's in September of 2007. One month after receiving the mattress, it began to sag. I contacted Sleepys and they sent a technician to inspect the mattress. They deemed the problem to be with the box spring and replaced the box spring. The problem still existed. I requested another inspection - that resulted in the same outcome. They deemed the mattress was not defective enough for a replacement. They instructed me to contact the manufacturer in Pennsylvania. I did that and was told by the manufacturer that I would need to ship the mattress to them in Pennsylvania at my cost and they would inspect it. Since I reside in New York, this wasn't feasible. They manufacturer as well as Sleepys will not do anything else to help me.

I have lost the cost of the mattress - 1200 and have had to purchase a new mattress.

James of Reading, PA November 11, 2008

James of Reading PA (11/11/08)
I am disabled, and require a firm mattress for my back. My community integration specialist Michael Diaz-Cruz and I, went into Sleepy's, and were immediately confronted by a salesman in a suit. I explained my need for a firm mattress, and was shown some very low quality firm mattresses. They were all uncomfortable. The salesmen then said, I think I know a mattress you might like. He then handed me over to another salesman. He claimed that it was a firm mattress, but wt soft cover. It was wrapped up in plastic.

I laid down on it, and it felt comfortable. I was told that it was an 800 mattress, but that he could give me a deal. He sold it to me for 500 even. He explained that the mattress had a 21 day return policy. I slept on it only one night, and the next day, I had terrible back pain. A week later I tried to return it, but then learned that there was a 150 return policy, and that the mattress must be delivered. This would be another 90.

They claimed that once a mattress was slept on, it could not be returned for free. It must be destroyed. If this is true, then why do they insist, that the labels be intact, and the bed be stain free. I was taken, for 500. This is equal to the amount of money, that I make from Social Security in a month.

My complaint isn't about, being sold the wrong mattress and being misled by the salesmen. My complaint is about there 150 return policy, and that the mattress must be delivered. This would be an additional 90. These policies were never discussed wt me or my facilitator, when I purchased the mattresss. It was explained that returns within 3 weeks, were any easy undertaking. I do not trust them, and do not think that an additional 240 on top of the 500 already spent is an easy undertaking. Especially for a mattress from a company, that I do not trust, and that I cannot return. I am on a fixed income, and can afford this kind of money.

Samantha of Bend, OR November 5, 2008

Samantha of Bend OR (11/05/08)
I bought a Sealy mattress at Sleepy's in Philadelphia for my son when he relocated for college 8/2004. It had a 10 year warrantee. Within 2 years the bed was horribly ribbed and very uncomfortable. He called the store. He was told it had to have a 2 deep indentation to be repaired/replaced. The warrantee says 1-1/2. It is a pillow top, pretty hard to measure with all the fluffy topping. He has since moved to Danbury CT. I stayed with him in October 2008 and the bed was incredibly terrible! He now has developed a low back condition. I told him to try to get the warrantee to replace it.

He called the Sleepy's store. He told me that he spoke with Shakenya and she was going to notate his file to say that he voided the warrantee because he is not the person that bought the bed. She was horrid on the phone to him. I called local stores that sell Sealy to ask what I should do. I was referred directly to Sealy. They've been nice, trying to be helpful. They've called and spoken with Reggie and Trakia both. They said they would call me (the customer) to straighten this out. Many calls to Sealy and still no call back from Reggie or Trakia.

Today Sealy told me to call myself. I did. I spoke with Shakenya. She worked me over on the phone until she had me very irritated then she told me that the file was notated that he had voided his warrantee and I explained that I was the mom that bought the bed. Nope - it's voided. She refused to let me through to Trakia or Reggie. Seems that she's the hit man to keep people from getting warrantee or repairs. I think I need to pursue a lawsuit.

My son now has a back condition, constant low back pain.

Monika of Belchertown, MA November 4, 2008

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