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Sleepy's

Sleepy's
• Consumer Complaints
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• Inside the "Mattress Mafia"

John of Massapequa Park, NY (03/26/06)
I purchased a queen size mattress and boxspring set from Sleepy's. The mattress was all bumpy and uneven so I called the store to complain about it. They delivered a replacement mattress but not a new boxspring. I thought that this would put the problem to rest but the second mattress was worse that the first! It was still uncomfortable and had a huge body dent on the right side of the mattress as if someone had been sleeping in that spot for months, possibly longer.

I again contacted the store. They told me that these were normal body impressions and would send someone over. After a while one can understand that normal body impressions may occur with time and use, but they should never be that prevalent on a mattress that isn't even ONE MONTH OLD.

An independent service technician from Professional Furniture Service arrived to inspect the mattress. He checked the mattress by using a weight on a fishing wire and left saying that someone would contact us soon. Not only did he not even spend 5 minutes inspecting the mattress, he did not even perform the required tests that were stated on the document that he left us as documentation.  About a week later we received a call telling us that the mattress was normal and that they would do nothing further.

I have not had a good nights sleep on the mattress since day one. 

Marjorie of New York, NY March 21, 2006

Marjorie of New York, NY (03/21/06)
I purchased  new futon from Sleepy's and the mattress fell apart within days.  I contacted thier consumer affairs dept and Sleepy's general manager.  I was told I would get a refund but it has been weeks and still nothing.

The sales people are rude and I have had no satisfaction whatsoever.

Shirley of Bronx, NY February 20, 2006

Shirley of Bronx, NY (02/20/06)
I purchased a matress on 7/23/2005, however I was unable to sleep on the mattress until November  because I had a brokem my ankle and could not sleep upstairs.  When I finally was able to sleep on the mattress I noticed that the middle was defective and sunk in a couple of inches.

I called Customer Service to complain and they sent someone out to check. The inspector placed a ruler in the middle of the bed. I said to him you can't see the defect doing that procedure and he replied that it is against the policy to lay on the bed.

Sleepy's called me at work and told me that the mattress measured one inch in and that is what is allowable by the company. I, of course, said that is unacceptable by me. They scheduled two more inspections and both times sent the same man and he took the measurements the same way.

I asked for another mattress or refund but the representative said absolutely not.  I paid 606.89 for this mattress and I feel that I should be given an exchange or a refund.

Amy of New York, NY February 5, 2006

Amy of New York, NY (02/05/06)
I purchased a KINGSDOWN DORMO BODY SYSTEM I full mattress set for 1600.  Within four months it was sagging in the middle like a pool. The replacement mattress was never delivered because the driver claimed the mattress was stained. Two inspectors came to my apartment and confirmed that the mattress was defective and they both stated that they 'see this a lot'. However, they are subcontracted out and have no authority to replace or exchange the mattress.

I asked Sleepys to provide copies of the photos provided to them by the inspector which they claim void the warranty due to 'stains'. However, the mattress is faulty regardless of stains. This tactic is used to get out of exchanging the mattress. The driver told me that he would be held responsible for the full retail cost of the mattress if he brought it back to the warehouse and it was deemed 'stained'.

Nancy of Bronx, NY January 26, 2006

Nancy of Bronx, NY (01/26/06)
My box spring broke.  A spring popped up into the mattress.  An inspector came to my home to look at my mattress and okayed it for a replacement.  Then on the delivery date we were told that the matress was ripped and they are not going to replace it.

I brought this bed set with great financial hardship and with the idea that I would pay more, but would be able to get a replacement if anything like this happened. 

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