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Sleepy's

Here's how Sleepy's describes itself:

With the growing number of scientific studies attesting to the importance of a good night’s sleep, the significance of perfecting our sleep environments can no longer be ignored. Sleepy’s, the Mattress Professionals, family-owned east coast mattress company understands that finding the perfect mattress for your body is essential to achieving better health. Established in 1957, Sleepy’s has grown to be the largest mattress company in America with over 700 showrooms in 13 states. They carry the largest selection of name brand mattresses to make sure they’ll have one to suit every body and every budget. Through their showrooms, 1-800-SLEEPYS, and sleepys.com, Sleepy’s has helped over 800,000 customers this year sleep more soundly on the mattress of their dreams.

Sleepy's subscribes to Isertive® Instant Response, a ConsumerAffairs.com service that provides businesses with timely alerts when consumers file complaints or comments, enabling them to respond quickly and effectively.

Derek of Kingston, NY September 27, 2009

I bought a mattress and box spring from Sleepy's. Within 2 weeks, a section of the mattress began sagging. The mattress and box spring came with a "comfort exchange" that I could use within 30 days. I called Sleepy's and requested that someone come out and look at it. They said that they did not have an inspector available within the next 2 weeks, so they said that if their inspector came out after 30 days was up and found nothing wrong that I could not get the comfort exchange and would be stuck with the mattress and box spring. They said that I could use the comfort exchange, but I would lose about 100. I reluctantly went back to Sleepy's and picked out a new (more expensive) mattress and box spring. Within a year, the second mattress and box spring began squeaking. The squeaking was so bad that I could make the bed squeak by pressing down at any place on the mattress with one finger. Sleepy's sent an inspector out a few weeks later. They said that the mattress and box spring were defective and I could return them. I then went back to Sleepy's to pick out a third mattress and box spring. I picked out a new (more expensive) model.

Within one year, the third mattress began sagging. I called Sleepy's and they sent out an inspector. This time they claimed that the mattress was not defective and could not return it. After several phone calls and threatss to sue Sleepy's, they agreed to give me a new mattress and box spring. I went to the store and picked out a fourth mattress and box spring. The following day, Sleepy's called and said that they changed their mind and would not give us a new mattress. I am now going to sue Sleepy's for the cost of the mattress and box spring, lost sleep and back pain that is being caused by the sagging mattress.

Dominik of Wurtsboro, NY September 24, 2009

On 09/22/2009 i bought a king size mettress with box's and frame in 385 route 211 east Middletown N.Y. my sales person was Gary. My Problems: Told me different and sold me different, i been lie to ! Paid for Firm matress and got different one . Try to bring it back for exchange after a day but he sad i cant do that, and he want to sale me another one. This is the worst expirence i had in a store!

eileen of wantagh, NY September 23, 2009

bought a bed had no idea what to buy laid on a firm bed seemed ok when got home and slept on it, it felt like sleeping on a cement floor, exchanged it new salesperson did a sleep profile felt conned into a 3400 bed told me i would have no problem, Bed came sides sick in has hump in middle can only sleep one comfortably in the middle. Went back to store and wanted a sterns and Foster like I origionally wanted was told can get equal or higher value or will lose 1500+, this doesnt seem fair. While there woman came in with same complaint same bed just highter series that cost 5000.00, she is suing them she is on her 5th bed. Now every time you exchange a bed they charge you 250.00 this all seems like a scam to me. Please advise havent slept well in more than a month. oh forgot to say there was no consumer tags on bed at all-beieve is a used bed

Theresa of Summit, NJ September 23, 2009

On 09/04/09 my husband and I went to Sleepsy's to purchase a new king size bed. We purchased their top of the line. The selling feature for this particular mattress was the fact that we could buy a mattress which suited my body type and my husband's body type. When we were sitting down to write up the contract the point came up about the maintenance of the bed. It needed to be rotated every 6 months. That meant that my husband would end up having my side and vice versa. Even though we went through a computer analysis on the type of bed that we should purchase it was decided that we should try a mattress that was all one type. So I gave up my type in order to accommodate my husbands type of mattress. We were consistently told that we could exchange the mattress within 21 days and an extention of 7 days. Under no circumstances was there any mention of any exchange fees especially the fact that they were so substantial. I feel that we were not told all of the parameters which based our decision to go the way we did. I am now at the point that I needed to change the mattress because I was getting pain in my hip from this mattress. Not to mention the fact that I am not sleeping well. I want my money back that I had to pay to exchange this mattress, iI feel that I was swindled by Sleeps. I will NOT EVER especially after reading all of the letters on the internet about how unhappy people are with Sleepy's

barbara of Oakland Gardens, NY September 22, 2009

i just called 1800-sleepys to complain about my mattress sagging horribly. they say someone will call to set up an inspection appt. today, i went online to see if there were any complaints about sleepys stores and started seeing complaint about bedbugs. i too have been waking up with strange bites since i have this bed and it never occured to me that this might be because of bedbugs because the mattress is brand new! now, after reading all the horror stories, im afraid that if i call them back to report this they'll say im lying to add onto my original complaint.

if new jersey won a law suit why doesent new york also file suit? there are so many complaints about sleepys. it's only been 2 days since i called and now im waiting for an inspector to call me back and set up an appt. to see the bed. from what i've read i guess im in for a big disapointment dealing with sleepys/sealy. terrible back pain and strange small insect bites.

Geoia of New Paltz, NY September 17, 2009

We purchased a King Size Sealy Postupedic mattress set, sheets, and a mattress pad, because if we did not use their mattress pad, it would not be warrantied. Total Cost:2,344.43. When we went home we discovered that we were overcharged by 60.00. We were refused a refund but offered the "better" mattress pad. We were given no other choice. The Mattress set was delivered and after I returned home and began to put my own sheets on the bed,I began to have an allergic reaction to the point of wheezing. I suspect by the smell, it was mold. I realized there was an odour emanating from the mattress. It smelled like mildew. We left it uncovered and the windows open the first night to air it out. We are unable to sleep on it, I am unable to sleep in the room. I called and asked for another mattress. They said they would deliver another, in the interim we noticed that the bed sagged in the middle. Now having two strikes against this mattress, we requested a change in mattress to be delivered.A flat NO was given to us as an answer and that if we did want another we would have to pay an additional 400.00 and buy a mattress of equal of greater amount. I asked them why if they were taking away the smelling mattress for the same mattress why they could not replace it with another because clearly there was something wrong with this one and I did not want to take the chance that all of this brand of mattress had the same issues. I then asked for a refund of my money.I was then told that they could not do that. That no matter what there are no refunds. When we signe the contract it is electronic, in that way you do not see the circuitous routing of the customer only to reach the same "DEAD END"

Patricia of Alexandria, VA September 17, 2009

On 30 August I ordered 2 sets of split box springs for my 2 queen beds. Sarah, the store rep, told me that all of the Sleepy's computers were down because of the "huge sale - the biggest sales date of the year" and the sheer volume of transactions. She assured me that she would be able to order them for me and would call me that evening. At 9pm that night she called me and told me that she was able to get me both sets of the split box springs for a "great deal" and the price, to include delivery, would be 519.97. She told me that I needed to pay for them via credit card, since this was a phone sale. I asked her why I couldn't pay with a check when they were delivered, but she claimed that option was only available to "store sales". So I gave her my credit card number, and she assured me that the box springs would be delivered on the 1st of September, between the hours of 8am and 9pm. I took the day off of work, and waited at my home for the delivery. I got a call at about noon from the delivery guys - they said they'd be there in about 30 minutes. I was really happy. The delivery guys showed up and brought in the first set of box springs. They were the wrong size - they had brought King-sized box springs. I told them that was wrong - I had ordered 2 sets of queen split box springs. They called the warehouse, and I spoke to a "supervisor", who told me it was a mistake and that they would deliver the correct order the following day. I was upset, but agreed to take another day off of work to await the delivery.

On the 2nd of September, they called me in the afternoon and said they were on their way. They showed up (same crew as the day before). They brought in the box springs, and they fit the bed perfectly. So far, so good. They asked me to sign the delivery form, and I said - well, where is the other set of box springs? They told me there was only 1 set and that is all I had ordered. I demanded to speak to their supervisor - they told me that wasn't possible. Eventually, I was able to speak to someone from their local office (allegedly). She told me I had only ordered 1 set - a king set. I reiterated, that I had ordered 2 sets for 2 queen beds, and that is what I had been charged. She said I had been charged for 1 king box spring. I told her I wanted a refund and I would get my box springs elsewhere. She told me that the cost of a king box spring and the cost of a queen box spring was the same cost - 519.97. I explained to her that I had been sold split box springs for 2 queen beds for @204.99 per set as part of their "great sale". She finally agreed to deliver the other set on Friday, Sep 4th. I took yet another day off to await the delivery. They never showed up. When I called the company, they told me they had no idea what I was talking about - they had already delivered everything I was going to get. We ended up buying the same split box springs from Matress Discounters for 280. I want my money back for the second set of box springs, and I would like them to reimburse me for the 3 days of work I missed. At 64.87 an hour, it cost me 1556.88 in lost wages due to their incompetence.

lori of ronkonkoma, NY September 12, 2009

I feel that I was victimized by sleepys mattress store. I purchased a laura ashley bed in july of 09. I got a great deal because I was told they were over stocked and the new model just came in. So the bed I purchased was on the floor for a very short time. I had to go pick it up at another location.I believe it was a patchauge store. My husband went around 845pm and the worker in the store met him around the side and threw it in the truck.

The next morning the mattress and box spring were in my livingroom on the floor and I noticed a rip in the plastic around the bedding and as I got closer I see the box spring is ripped also. I quickly called the store and the same guy from the night before said he would have the salesman call me. He did and he said it probably happened when they pushed it across the floor. He assured me it was nothing more and I was told to buy material tape and it would be fine. He also reminded me that I purchased a cover and that I had a warranty so if anything should get worse they would replace it...boy was I fooled.

We set up my daughters room and it looked beautiful and as a couple of weeks go buy we realized something is wrong. My daughter keeps getting bites on her arms and legs and we thought mosquito or spider bites and that weekend my daughter goes to work and speaks to a coworker and shows her all the bites and she replies I dont want to scare you but I think those are bed bug bites. did we freak!

its now labor day weekend and we have to wait till tuesday to take her to the doctor. In the mean time I strip the bed and notice black stuff almost like dirt in the creases and I clean the bed and all the linnen. By tuesday my daughter calls me from work to tell me she thins she has more bites. I quickly made the doctor app. well we go and the first question that we were asked is did you by any type of bedding recently and of course we said yes and boom! the bomb dropped. We were told my daughter had bed bug bites.

I immediately went to sleepys and told them what had happen and showed them my daughters arms and doctor papers and was told we dont have bed bugs and never did and that there is no way this came from their bed. I immediately said please dont take this personel what if it was just a freak thing that just happened and at that point was put on the phone with a supervisor and unfortuately got the same reaction but was told someone would get back to me by the end of the next bussiness day and I responded by telling them I am not waiting to hear from them. The bed and bedding will be out of my house as soon as I get home."did not get a reaction"

well the next day I finally got a call from k. kennedy whom works for the president of sleepys. The phone call went terribly wrong. She automatically said this was my fault and there is no way this could of possibley come from one of her ware houses and was also reminded that I accepted the mattress with a rip so I basicly gave them a home to live in. I was so taken back at the way she spoke to me and I even said to her stop taking this so personel all I expected was Im sorry this never happen before nor will this ever happen again and what can we do to fix this. Her reply was why should I apologize for something I didnt do that I am basicly responsable for this. Then she went on to say for an additional fee they will try to locate another mattress and box spring.

I was so upset. I have never dealt with anyone like this before in my life. At that point I saw we were getting no where so I decided to end the conversaton. So here we are today...my daughter has no room. We had to have the house exterminated so I spent another 600.00 plus. We saw the bugs come out of the mattress while it is outside talk about getting sick to your stomach. The funny thing is they say there is no bed bugs in their beds yet they wont take it back. so now im still paying off a bed that is outside my house getting my daughters clothes cleaned and She is still petrified to go in her room.

All of us were affected by this. even my little boy who is 11yrs. We are so traumatized by this that I dont even know where to buy a mattress. Its funny too because all I heard is this never ever happen to anyone before and I come to this site and see all the other stories. All I can say is how can a big company like this not even care about his consumers. I just want all of us to get through this...and as far as the owner of this company. I hope you can sleep tight and dont let the bed bugs bite....

Michelle of New York, NY September 10, 2009

I bought a Sealy-Posturepedic Hopi House full-sized, firm mattress for 374.99 on 9/1/09. It was delivered the next day because it was in stock and I paid cash. After two days I noticed the sagging in the middle, which got worse by the third day. I called Sleepy's and was told "its a comfort issue" and their 21-day comfort exchange policy would cost 249.00 plus 89 redelivery charge.

I want my money back, not an exchange. If this is a "comfort issue" why can't I get my money back? This mattress is inadequate, to say the least. My previous mattress was from Macy's and it was 20 years before I had any problem! If I had used a credit card, the company would be going after them. They already know what to expect when they see a Sleepy's charge.

Joseph of Forked River, NJ September 4, 2009

On September 2, 2009 I contacted Sleepy's in regards to a mattress. I dealt with a representative that was very knowledgeable. I placed an order and was told that I would have delivery on September 3, 2009 between the hours of 1pm and 5pm. Approximately 1 hour later I received a call from the delivery department confirming all the delivery date and time.

On September 3, 2009 at 5:30pm I called Sleepy's to find out where my order was and was told that the driver attempted to contact me and not being able to would try and set another delivery time. Which is untrue as I never left my house for 1 minute the entire day assuming that sometimes they get cancelations and I might get an earlier call? Then I was told that they would have the driver come back between the hours of 6:30pm and 7:00pm on same day (Sept.3, 2009).

At 7:45pm I again called Sleepy's to ask where the delivery was and they said they would check and let me know, after being on hold for more then 20 minutes I hung up called again was transferred to who knows where and after listening to the advertisements I hung up after another 10 minutes. I called back asked to talk to a supervisor which is next to impossible and again left on hold till I finally hung up.

I called the sales department to cancel my order as they were the only ones who answer the phones and I finally talked to a supervisor in that department. I explained the situation and told him I was canceling the order. He told me I would have to call the delivery department and I told him I gave up on that and I was leaving it to him to cancel my order and I wanted to put in a presidential complaint and he acted like wow can you do that. With that I hung up.

Lo and behold approximately not 10 minutes later I received a call from a supervisor in the executive offices. He said he looked at my account and was willing to get the driver to deliver between 8:30pm and 9:30pm that same night. I told him next it will be 12 midnight and that at this point I was not interested anymore in his products. He wanted to know what he could do to keep me as a customer after all the things I told him he attempted to do what I considered trying to buy me off by offering discounts.

He asked me what else he could do for me and I explained I would like to talk to someone who could change policies such as being able to contact a supervisor and not be left on hold for a total of approximately 30 min total, and to correct delivery personnel and not have them lie to customers. He responded well wish I could but the upper management does not call back customers. I responded very nice and dependable company. With that I hung up telling him I would never deal or recommend his company to anyone.

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